WHITE WHALE SOLUTIONS LLC

Role Description The Utility Analyst provides contract management and operational support for customer new service installation agreements in support of the New Business organization. Working within the Administration & Customer Support (ACS) department, this role supports contract accuracy, financial risk mitigation, and audit control requirements related to new customer service requests. This role focuses on contract input, review, discrepancy identification, escalation, and correction, as well as funneling and managing service request tickets for new business and gas availability requests. - Input, maintain, and manage agreements related exclusively to customer new service installations. - Review contracts and service documentation for completeness, accuracy, and compliance with approved terms. - Identify, document, escalate, and support correction of contract discrepancies that may create financial, billing, or compliance risk. - Perform contract true-ups, ensuring billed amounts, adjustments, and final contract values accurately reflect approved terms and actual service conditions. - Mitigate financial risk by validating contract provisions, calculations, and adjustments tied to new service installations. - Support audit readiness and internal control requirements by maintaining accurate records and providing documentation upon request. - Funnel, track, and manage service request tickets for new business service installations and gas availability requests. - Coordinate ticket routing, follow-up, and resolution in alignment with ACS and New Business workflows. - Track key contract dates, milestones, and required actions. - Maintain organized electronic contract and customer files in accordance with retention standards. - Perform other assigned duties in support of ACS operations. Qualifications - 2–4 years of relevant experience in contract administration, contract analysis, or utility support (preferred). - Bachelor’s degree or an equivalent combination of education and experience. - Ability to read, interpret, and review utility service contract terms. - Strong attention to detail with the ability to identify and escalate discrepancies. - Proficiency in Microsoft Word, Excel, SharePoint, and tracking systems. - Strong written and verbal communication skills. Benefits - Flexible work from home options available.

Benefits: - 401(k) matching - Dental insurance - Health insurance - Opportunity for advancement - Paid time off - Parental leave - Profit sharing - Vision insurance - Wellness resources Marketing Agency Account Director – Financial Services (Banking Focus) Location: Flexible / Remote Company: Whale This is a business leadership role. We’re looking for someone who doesn’t just manage client relationships— but owns outcomes, drives growth, and thinks like a partner to the business. If you understand how financial institutions actually grow—and can translate that into marketing that performs—you’ll thrive here. What You’ll Own - Lead and grow relationships with banks and credit unions - Translate business goals into clear, executable marketing strategy - Drive integrated campaigns across digital, direct mail, and data-driven channels - Ensure every initiative ties back to measurable growth (accounts, deposits, loans) - Identify opportunities before the client does—and act on them - Elevate creative, strategy, and analytics into one cohesive story What You Bring - 5-7+ years in marketing, with direct financial services experience (banking or credit union) - Deep understanding of: - Deposit growth strategies - Loan acquisition - Customer segmentation and targeting - Ability to connect strategy → execution → results - Confidence to lead conversations with senior client stakeholders - A bias toward action Why Whale We’re built differently. We don’t separate strategy, data, and creative into silos. We integrate them—and expect our leaders to do the same. - Work directly with leadership on high-impact accounts - Be part of a team that prioritizes thinking over task-taking - Influence real growth for financial institutions—not vanity metrics - Collaborate with strategists, analysts, and creatives who push each other Compensation & Benefits - Competitive base salary + performance-based bonuses - Profit sharing program tied to company performance - Full benefits package (medical, dental, vision) - 401(k) with company match Who This Is For Someone who is: - Frustrated being stuck in “order-taker” agency roles - Ready to step into true ownership and strategic leadership - Energized by solving real business problems—not just launching campaigns Apply If you’re ready to lead—not manage—we’d like to talk. This is a remote position.