Employee Type: Full time Location: TX Works from Home Job Type: Field Sales Job Posting Title: Manager, Customer & Category ManagementAbout Us: TreeHouse Foods is a leading manufacturer of private label packaged foods and beverages, operating a network of over 20 production facilities and several corporate offices across the United States and Canada. At TreeHouse Foods, our commitment to excellence extends beyond our products and revolves around our people. We are investing in talent and creating a performance-based culture where employees can do their best work and develop their careers, directly impacting our mission to make high quality, affordable food for our customers, communities, and families. We hope you will consider joining the team and being part of our future. Named one of America’s Best Large Employers by Forbes Magazine, we are proud to live by a strong set of values and strive to "Engage and Delight – One Customer at a Time." Guided by our values—Own It, Commit to Excellence, Be Agile, Speak Up, and Better Together. We are a diverse team driven by integrity, accountability, and a commitment to exceptional results. We embrace change, prioritize continuous learning, and foster collaboration, transparency, and healthy debate. Together, we set each other up for success to achieve enterprise-wide goals. What You Gain: - Competitive compensation and benefits program with no waiting period – you’re eligible from your first day! - 401(k) program with 5% employer match and 100% vesting as soon as you enroll. - Comprehensive paid time off opportunities, including immediate access to four weeks of vacation, five sick days, parental leave and 11 company holidays (including two floating holidays). - Leaders who are invested in supporting your accelerated career growth, plus paid training, tuition reimbursement and a robust educational platform – DevelopU – with more than 10,000 free courses to support you along the way. - An inclusive working environment where you can build meaningful work relationships with a diverse group of professionals. Take advantage of opportunities to build on our team-oriented culture, such as joining one of our Employee Resource Groups. - Access to our wellness and employee assistance programs. Job Description: About the Role: We are seeking a Manager, Customer & Category Management to support our sales organization, serving as the primary point of contact for assigned customers across the West Coast. This role is responsible for driving customer performance, achieving revenue and margin targets, and delivering strong forecast accuracy while building and maintaining strategic customer relationships. In this role, you will partner closely with cross-functional teams including Customer Service, Supply Chain, Finance, and Business Units to deliver customer-specific strategies and drive business growth. This position offers the opportunity to influence customer outcomes, identify growth opportunities, and contribute to overall commercial success. You’ll add value to this role by performing various functions including, but not limited to: - Maintain strong customer relationships and serve as the primary TreeHouse point of contact - Deliver communications to customers and manage expectations and responses - Resolve customer issues in partnership with Customer Service and Customer Supply Chain teams - Provide insights and recommendations to business units through customer feedback and performance analysis - Execute division selling strategies and customer-specific pricing initiatives - Represent the customer internally to identify and develop short and long term business opportunities - Deliver forecast accuracy and support demand planning activities - Lead special projects and initiatives as needed - Develop customer annual operating plans in partnership with Commercial Finance - Monitor customer performance and identify opportunities to address gaps and drive growth - Analyze customer portfolios to identify white space opportunities and optimize product assortment - Collaborate with cross-functional teams to manage allocations and improve service levels Important Details: - This is a full-time remote role supporting customers across the West Coast United States. Travel may be required based on customer needs and business priorities. - The anticipated compensation for this position ranges from $101,600 to $152,400 annually. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics and business or organizational needs. For certain roles, the successful candidate may be eligible for annual discretionary merit compensation award, bonus and equity pay. You’ll fit right in if you have: - Bachelor’s degree in Business, Finance, or related field required - Minimum of five (5) years of progressive experience in sales or related roles with increasing scope and responsibility - Experience in the retail grocery channel required; Topco experience required - Club channel and private label experience preferred - Strong communication and relationship building skills with the ability to influence internal and external stakeholders - Strong analytical skills with the ability to leverage data to drive pricing and product strategies - Solid financial acumen with understanding of profit and loss and trade funding management - Experience with Salesforce and Microsoft Office applications including Excel, Word, PowerPoint, Outlook, and Teams required - Experience with systems such as Circana, business intelligence tools, SAP, and SharePoint preferred - Strong organizational and problem-solving skills with the ability to manage multiple priorities Your TreeHouse Foods Career is Just a Click Away! Click on the “Apply” button or go directly to www.treehousefoods.com/careers to let us know you’re ready to join our team! At TreeHouse Foods, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work to help us “Engage and Delight – One Customer at a Time”. TreeHouse Foods is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. Applicants who require an accommodation to participate in the job application or hiring process should contact disability-accommodations@treehousefoods.com TreeHouse Use Only: #IND1

• Onboarding estructurado de nuevos usuarios: Acompañar al cliente desde su primera interacción con nuestro CRM, garantizando una implementación fluida y una rápida adopción. • Parametrización del software: Configurar cuentas, operaciones, flujos de trabajo y demás módulos del sistema de acuerdo con la realidad y las necesidades del cliente. • Implementación de procesos y capacitaciones: Planificar y facilitar sesiones de formación funcionales, asegurando que los usuarios comprendan y utilicen correctamente las herramientas. • Gestión de proyectos de implementación: Liderar cronogramas y entregas, asegurando la calidad y el cumplimiento de los plazos. • Relación continua con los clientes: Realizar reuniones de seguimiento para monitorear avances, resolver dudas y mantener una comunicación activa y de confianza. • Apoyo operativo y resolución de problemas: Ser el punto de contacto para cuestiones funcionales y operativas del cliente, actuando con agilidad y empatía. • Demostraciones y presentaciones: Realizar demos adaptadas al contexto del cliente, destacando beneficios y buenas prácticas de uso. • Consultoría y área comercial: Responsable de emitir y dar seguimiento a propuestas comerciales dirigidas a clientes después de la demostración del CRM. • Alimentación y actualización del CRM interno. • Garantizar la entrega de valor: Ser el guardián de la experiencia del cliente, asegurando que el producto cumpla su propósito y genere resultados concretos para su negocio.

• You own the engine that drives retention, expansion, and long-term customer value. • As Director of Client Success & Renewals, you lead a high-impact function across mid-market and enterprise accounts—building a system that turns customers into advocates and renewals into predictable revenue. • Build and lead a high-performing Client Success & Renewals function across mid-market segments. • Own net revenue retention (NRR), gross retention, and renewal forecasting accuracy. • Lead, coach, and scale a manager and their team of CSMs and Renewal Specialists. • Design the renewal motion—proactive, data-driven, and expansion-oriented. • Implement AI-driven workflows for health scoring, churn prediction, and renewal risk detection. • Drive executive-level customer engagement for high-value and at-risk accounts. • Partner with Sales, Product, and Support to close feedback loops and improve customer outcomes. • Standardize playbooks for onboarding, adoption, renewal, and expansion. • Use data to identify growth opportunities and optimize account strategies. • Build dashboards and reporting that create visibility into retention performance and risks. • Elevate customer conversations from reactive support to strategic partnership. • Drive operational rigor—clean data, disciplined forecasting, and consistent execution. • Stay ahead of the curve on AI tooling, agentic workflows, and CS technology bringing emerging capability into the team before it becomes standard practice. • Develop and iterate enterprise-grade engagement models that account for complex stakeholder environments, multi-site deployments, and long contract cycles.

• Design and execute a customer relationship strategy focused on driving high retention • Lead a high-performing team of Customer Success Managers • Translate customer insights into scalable methodologies • Drive key performance indicators including gross and net revenue retention • Implement scalable processes, dashboards, and reporting cadences • Partner with Sales, Product, and Support to influence process improvements • Provide hands-on leadership in complex account scenarios • Develop repeatable, consultative methodologies for CSMs