National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers. Job Description The Customer Care Associate ll is responsible for answering high volume inbound calls and providing effective quality customer service regarding property damage claims. Support borrowers and contractors by providing detailed information on how to progress a claim file, de-escalate calls and process complaints and handle disbursement of claim funds. Key Responsibilities • Cross trains to assist with borrower follow ups • Assists answering questions in the help desk • Meets and maintains availability standards, schedule adherence and attendance guidelines • Updates records and note system as required • Works on Claim Packets when phone lines low • Handles inbound telephone calls from borrowers, contractors and insurance adjusters regarding property damage claims in order to resolve customer inquiries • Delivers timely, accurate customer service ensuring the highest level of satisfaction Education • High School Diploma or GED (Preferred) Experience • 0-2 years experience (Preferred) Supervisory Responsibilities • This job does not have supervisory duties. Education & Experience (in lieu) • In lieu of the above education requirements, an equivalent combination of education and experience may be considered. Skills Business Support, Client Facing, Consumer Protection, Quality Control (QC), Service Delivery Compensation Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs. To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment. National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products. Companies & Partners Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident. Benefits National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.

|Current USA TODAY Co. Employees- Please ensure you are using our abbreviated process on the internal Careers site by logging into Dayforce through MyApps| USA TODAY Co., Inc. is a diversified media company with expansive reach at the national and local level dedicated to empowering and enriching communities. We seek to inspire, inform, and connect audiences as a sustainable, growth focused media and digital marketing solutions company. Through our trusted brands, including the USA TODAY NETWORK, comprised of the national publication, USA TODAY, and local media organizations, including our network of local properties, in the United States, and Newsquest, a wholly-owned subsidiary operating in the United Kingdom, we provide essential journalism, local content, and digital experiences to audiences and businesses. We deliver high-quality, trusted content with a commitment to balanced, unbiased journalism, where and when consumers want to engage. Our digital marketing solutions brand, LocaliQ, supports small and medium-sized businesses with innovative digital marketing products and solutions. USA TODAY Co. open roles are featured on various external job boards. When applying to a position at USA TODAY Co., you should be completing an application on USA TODAY Co. Careers via Dayforce. Job postings directing you to complete an application on other external sites may not be valid. To connect with us, visit www.usatodayco.com About the OpportunityWe are seeking a detail-oriented and client-focused Automotive Implementation Specialist to manage the onboarding of new clients and campaigns. In this role, you’ll serve as the primary point of contact during the onboarding process, ensuring campaigns move efficiently to live status. You’ll partner closely with sales teams, post-sales support, and clients to deliver seamless implementation and maximize ROI. This position is ideal for someone who thrives in a fast-paced, evolving digital marketing environment and enjoys building strong client relationships while leveraging both technical expertise and business acumen. What You’ll Do - Own the onboarding process, ensuring campaigns launch on time and align with client expectations - Build strong client relationships through proactive communication and transparency - Partner with Sales and Post-Sales Optimization teams to develop digital strategies that drive results - Troubleshoot onboarding challenges and provide solutions to clients and internal partners - Manage campaign setup and fulfillment across multiple technologies and platforms - Track onboarding performance, assess trends, and identify opportunities for improvement - Maintain ongoing communication with internal and external stakeholders to keep initiatives on track Key Skills - Expertise in customer relationship management and account onboarding - Strong understanding of digital advertising campaigns (Search, Display, Marketing Systems, Traditional Media) - Technical proficiency to recommend, assess, and optimize onboarding processes - Skilled communicator with the ability to explain technical and marketing concepts clearly - Proficiency in Excel and Salesforce for tracking and reporting - Strong problem-solving, analytical thinking, and process improvement mindset - Proven track record in relationship management and account success About You - 3+ years of client-facing service or account management experience - 2+ years of hands-on experience managing online/digital advertising campaigns - Google Ads and Google Analytics Certification a plus (not required) - Highly organized, adaptable, and collaborative - Comfortable working in a dynamic, change-driven environment About UsAt LOCALiQ, we value innovation, passion, and work-life balance. Our employees are central to our success, and we pride ourselves on fostering a collaborative and engaging culture. We help local businesses grow by connecting them with customers through data-driven marketing solutions. Our recognition includes: - Google’s Quality Account Champion (North America) - Google’s Innovation Champion Award (Canada) The base salary for this role will range between $55,000 and $65,000. Base compensation is reflective of multiple factors, including market location, education level, skills, certifications, and experience. Variable compensation is not reflected in these figures and may apply based on the role. USA TODAY Co., Inc. is a proud equal opportunity employer committed to building and maintaining a diverse workforce. As such, we will consider all qualified applicants for employment and do not discriminate in connection with employment decisions on the basis of an applicant or employee’s race, color, national origin, ethnicity, ancestry, citizenship status, sex, gender, gender identity, gender expression, religion, age, marital status, personal appearance (including height and weight), sexual orientation, family responsibilities, physical or mental disability, medical condition, pregnancy status (including childbirth, breastfeeding or related medical conditions), education, genetic characteristics or information, political affiliation, military or veteran status or other classifications protected by applicable federal, state and local laws in the jurisdictions where USA TODAY Co. employs employees. In addition, USA TODAY Co., Inc. will provide applicants who require a reasonable accommodation, as a result of an applicant’s disability or religion, to complete this employment application and/or any other process in connection with an individuals’ application for employment with USA TODAY Co., Inc. Applicants who require such accommodation should contact USA TODAY Co., Inc.’s Recruitment Department at Recruit@usatodayco.com. Applicants must be authorized to work in the applicable location. Applications from outside these regions will be removed from our system after submission. USA TODAY Co., Inc. is a proud equal opportunity employer committed to building and maintaining a diverse workforce. As such, we will consider all qualified applicants for employment and do not discriminate in connection with employment decisions on the basis of an applicant or employee’s race, color, national origin, ethnicity, ancestry, citizenship status, sex, gender, gender identity, gender expression, religion, age, marital status, personal appearance (including height and weight), sexual orientation, family responsibilities, physical or mental disability, medical condition, pregnancy status (including childbirth, breastfeeding or related medical conditions), education, genetic characteristics or information, political affiliation, military or veteran status or other classifications protected by applicable federal, state and local laws in the jurisdictions where USA TODAY Co. employs employees. In addition, USA TODAY Co., Inc. will provide applicants who require a reasonable accommodation, as a result of an applicant’s disability or religion, to complete this employment application and/or any other process in connection with an individuals’ application for employment with USA TODAY Co., Inc. Applicants who require such accommodation should contact USA TODAY Co., Inc.’s Recruitment Department at Recruit@usatodayco.com. Applicants must be authorized to work in the applicable location. Applications from outside these regions will be removed from our system after submission.

|Current USA TODAY Co. Employees- Please ensure you are using our abbreviated process on the internal Careers site by logging into Dayforce through MyApps| USA TODAY Co., Inc. is a diversified media company with expansive reach at the national and local level dedicated to empowering and enriching communities. We seek to inspire, inform, and connect audiences as a sustainable, growth focused media and digital marketing solutions company. Through our trusted brands, including the USA TODAY NETWORK, comprised of the national publication, USA TODAY, and local media organizations, including our network of local properties, in the United States, and Newsquest, a wholly-owned subsidiary operating in the United Kingdom, we provide essential journalism, local content, and digital experiences to audiences and businesses. We deliver high-quality, trusted content with a commitment to balanced, unbiased journalism, where and when consumers want to engage. Our digital marketing solutions brand, LocaliQ, supports small and medium-sized businesses with innovative digital marketing products and solutions. USA TODAY Co. open roles are featured on various external job boards. When applying to a position at USA TODAY Co., you should be completing an application on USA TODAY Co. Careers via Dayforce. Job postings directing you to complete an application on other external sites may not be valid. To connect with us, visit www.usatodayco.com About the OpportunityWe are seeking a detail-oriented and client-focused Automotive Implementation Specialist to manage the onboarding of new clients and campaigns. In this role, you’ll serve as the primary point of contact during the onboarding process, ensuring campaigns move efficiently to live status. You’ll partner closely with sales teams, post-sales support, and clients to deliver seamless implementation and maximize ROI. This position is ideal for someone who thrives in a fast-paced, evolving digital marketing environment and enjoys building strong client relationships while leveraging both technical expertise and business acumen. What You’ll Do - Own the onboarding process, ensuring campaigns launch on time and align with client expectations - Build strong client relationships through proactive communication and transparency - Partner with Sales and Post-Sales Optimization teams to develop digital strategies that drive results - Troubleshoot onboarding challenges and provide solutions to clients and internal partners - Manage campaign setup and fulfillment across multiple technologies and platforms - Track onboarding performance, assess trends, and identify opportunities for improvement - Maintain ongoing communication with internal and external stakeholders to keep initiatives on track Key Skills - Expertise in customer relationship management and account onboarding - Strong understanding of digital advertising campaigns (Search, Display, Marketing Systems, Traditional Media) - Technical proficiency to recommend, assess, and optimize onboarding processes - Skilled communicator with the ability to explain technical and marketing concepts clearly - Proficiency in Excel and Salesforce for tracking and reporting - Strong problem-solving, analytical thinking, and process improvement mindset - Proven track record in relationship management and account success About You - 3+ years of client-facing service or account management experience - 2+ years of hands-on experience managing online/digital advertising campaigns - Google Ads and Google Analytics Certification a plus (not required) - Highly organized, adaptable, and collaborative - Comfortable working in a dynamic, change-driven environment About UsAt LOCALiQ, we value innovation, passion, and work-life balance. Our employees are central to our success, and we pride ourselves on fostering a collaborative and engaging culture. We help local businesses grow by connecting them with customers through data-driven marketing solutions. Our recognition includes: - Google’s Quality Account Champion (North America) - Google’s Innovation Champion Award (Canada) The base salary for this role will range between $55,000 and $65,000. Base compensation is reflective of multiple factors, including market location, education level, skills, certifications, and experience. Variable compensation is not reflected in these figures and may apply based on the role. USA TODAY Co., Inc. is a proud equal opportunity employer committed to building and maintaining a diverse workforce. As such, we will consider all qualified applicants for employment and do not discriminate in connection with employment decisions on the basis of an applicant or employee’s race, color, national origin, ethnicity, ancestry, citizenship status, sex, gender, gender identity, gender expression, religion, age, marital status, personal appearance (including height and weight), sexual orientation, family responsibilities, physical or mental disability, medical condition, pregnancy status (including childbirth, breastfeeding or related medical conditions), education, genetic characteristics or information, political affiliation, military or veteran status or other classifications protected by applicable federal, state and local laws in the jurisdictions where USA TODAY Co. employs employees. In addition, USA TODAY Co., Inc. will provide applicants who require a reasonable accommodation, as a result of an applicant’s disability or religion, to complete this employment application and/or any other process in connection with an individuals’ application for employment with USA TODAY Co., Inc. Applicants who require such accommodation should contact USA TODAY Co., Inc.’s Recruitment Department at Recruit@usatodayco.com. Applicants must be authorized to work in the applicable location. Applications from outside these regions will be removed from our system after submission. USA TODAY Co., Inc. is a proud equal opportunity employer committed to building and maintaining a diverse workforce. As such, we will consider all qualified applicants for employment and do not discriminate in connection with employment decisions on the basis of an applicant or employee’s race, color, national origin, ethnicity, ancestry, citizenship status, sex, gender, gender identity, gender expression, religion, age, marital status, personal appearance (including height and weight), sexual orientation, family responsibilities, physical or mental disability, medical condition, pregnancy status (including childbirth, breastfeeding or related medical conditions), education, genetic characteristics or information, political affiliation, military or veteran status or other classifications protected by applicable federal, state and local laws in the jurisdictions where USA TODAY Co. employs employees. In addition, USA TODAY Co., Inc. will provide applicants who require a reasonable accommodation, as a result of an applicant’s disability or religion, to complete this employment application and/or any other process in connection with an individuals’ application for employment with USA TODAY Co., Inc. Applicants who require such accommodation should contact USA TODAY Co., Inc.’s Recruitment Department at Recruit@usatodayco.com. Applicants must be authorized to work in the applicable location. Applications from outside these regions will be removed from our system after submission.

Aura is on a mission to create a safer internet. In a world where our lives are increasingly online, Aura's category-defining suite of intelligent digital safety products help millions of customers protect themselves against digital threats, and that number is growing rapidly. This is an exciting phase at Aura, and our team of over 400 people worldwide is guided by a leadership slate that's successfully grown startups into multi-billion dollar organizations. Come build with us! About the Role: The Call Center Supervisor assists senior leadership by overseeing day-to-day operations and management of Customer Care staff and Call Center functions. This role is remote, but you must be based in the greater San Antonio, TX area (within 50 miles of city center). Day to Day: - Perform billing & credit research to resolve customer inquiries - Conduct customer credit request reviews and approvals - Act as liaison between Service Center and clients and between Service Center and other departments - Analyze daily call result reports, update spreadsheets, and provide statistics to Service Center staff and management - Coach agents on work performance and other work issues - Monthly monitoring of team to ensure quality standards - Develop, coach and reinforce training - Facilitate departmental Team meetings - Handle and resolve escalated customer issues and calls when necessary - Maintain up-to-date technical proficiency in all systems essential for the assigned supervisory team - Attend Inter-Departmental Meetings and report back - Ability to set clear expectations (goals/tracking) - Facilitate career pathing discussions with team members to support professional growth - Generate innovative ideas to drive business growth and efficiency What you bring to the table: - 2-3 years prior customer service experience, preferably in a Call Center environment - Demonstrated experience driving metric results for yourself and a team - Excellent verbal & written communication skills with attention to detail and the ability to relay complex information in a digestible format to others. - Ability to comprehend complex instructions, correspondence, and regulations - Ability to interpret and leverage data to identify trends and drive strategic improvement - Proven ability to juggle multiple tasks and seamlessly adjust to changing priorities and schedules - Ability to handle emotional and high-stress calls with empathy, remaining patient and calm to understand the caller's reason for the call and respond appropriately - Working knowledge of internal CRM’s and Salesforce - Applies strong business acumen, active listening, and creative problem-solving to effectively resolve issues - Reliable home internet (minimum internet download speed of 50 mbps) and dedicated workspace to ensure confidentiality It would be great if you also had: - Bachelor's degree (preferred) - Proficiency in Microsoft and Google Suite - Commitment to excellence and consistent high performance - Likes to work hard, have fun, laugh, and be a part of a winning team Aura is committed to offering a generous package to support our employees in all aspects of their life in and out of work. Our packages offer competitive pay, generous health and wellness benefits, retirement savings plans, parental leave and much more! Pay range for this position is $55,000-60,000 but may vary depending on job-related knowledge, skills, experience and location. Aura is proud to be an equal employment workplace. All qualified applicants will be considered for employment without regard to, and will not be discriminated against based on race, color, ancestry, national origin, religion, age, sex, gender, marital status, sexual orientation, gender identity, disability status, veteran status, or any protected category. Beyond equal employment opportunity, Aura is committed to being an inclusive community where all feel welcome. Aura is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. If you need accessibility assistance and/or a reasonable accommodation due to a disability, please let your Talent Acquisition Partner know. Important privacy information for United States based job applicants can be found here.