The Customer Service Representative is responsible for providing exceptional customer service to customers. This includes answering customer inquiries, resolving complaints, and providing information about products and services. The Customer Service Representative will work closely with other departments within the organization to ensure that customer service goals and objectives are met. Key Responsibilities - Respond to customer inquiries via phone, email, and chat - Resolve customer complaints and issues in a timely and professional manner - Provide information about products and services - Process orders and returns - Update customer information in the system - Provide feedback to management regarding customer complaints and issues - Work closely with other departments to ensure that customer service goals and objectives are met - Qualifications - Bachelors degree in English or any related field. - English proficiency at C1/C2 - 1-2 years of experience in a customer service role - Strong verbal and written communication skills - Strong customer service skills - Ability to multitask and prioritize - Strong problem-solving skills - Proficient in relevant computer software and tools - Ability to work well under pressure and meet deadlines - Flexible to work onsite, hybrid, or remotely - Experience in customer service or sales is a plus. By applying, you agree that we may create a profile for you on Simera to continue your application

• Triage and troubleshoot problems and identify issues requiring Product, Quality, or Engineering attention, while also addressing user error or unexpected behavior • Process user changes within the software system • Stay current on product updates, changes, and tests that could affect front line teams, working closely with other team members to ensure internal knowledge is kept current. • Scheduling CCTA (coronary CT angiogram) appointments with imaging centers nationwide; ability to navigate imaging centers and providers that Cleerly may not have a prior relationship with • Collecting payment from patients using a third party payment platform • Manage workflows and time commitments for quick and thorough resolution • Support evolving business needs and volume by acquiring targeted expertise across multiple product types and tools • Manage ticketed complaints in accordance with Regulatory policies

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow. At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best. In the Specialty Equipment Division, we help businesses stay in business when bad things happen to their equipment.  Our focus is on innovation and simplicity, and we go beyond convention to provide embedded insurance solutions that make purchasing and financing equipment fast and easy. The team combines specialized technology and service excellence to manage risk and create valuable customer experiences. https://www.greatamericaninsurancegroup.com/about-us/business-operations/division/specialty-equipment The Specialty Equipment division is looking for a Customer Service Representative to join our Contact Center team. This team is responsible for inbound & outbound calls, e-mails and document processing work. This individual will work a remote schedule. Essential Job Functions and Responsibilities - Processes incoming insurance documents, accurately entering customer information into internal systems. - Handles inbound and outbound phone calls to address customer inquiries and follow-up on documentation or account issues. - Reviews and replies to correspondence received through email customer service channels. - Researches and resolves simple to moderately complex concerns and inquiries in real-time for customers and policyholders; refers more complex issues to more experienced staff. - Determines the best method to resolve issues to ensure customer satisfaction and adherence to the organization’s policies. - Coordinates problem resolution with necessary internal and external teams. - Documents and updates customer records based on interactions. - Works within guidance to arrange and prioritize activities to meet business objectives. - Participates in team initiatives and shares feedback to improve processes and customer experience. - Performs other duties as assigned. Job Requirements - High School Diploma or equivalent experience. - Generally, a minimum of 3 years of Customer Service or Contact Center experience, with a focus on data entry, email, and/or live chat servicing. - Excellent written & verbal communication skills. - Proficient keyboard skills with a typing speed of 40+ WPM. Schedule - Full-time (40 hours/week), Monday–Friday - Shift: 5:45 AM – 2:15 PM PST or 8:30 AM – 5:00 PM PST Remote Work This position requires a dedicated home office that meets company standards. Company equipment is provided. Occasional in-office attendance may be requested for local employees with advance notice. Business Unit: Specialty Equipment Salary Range: $20.00 -$23.00 Benefits: We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits. Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers. *Excludes seasonal employees and interns.

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential! The Opportunity “As a Customer Support Engineer, you will provide remote technical support to internal and external clients globally for both hosted and on-premise solutions by supporting our diverse product portfolio. You’ll collaborate through innovation with IT, operations teams, product development and product management.” – VP, Customer Support. What You’ll Contribute - Product/Customer support for global clients. - Manage the flow of customer’s incidents via telephone, cases/incidents, and working with next level support, infrastructure teams, product teams and manage end-to-end communication with clients based on agreed SLAs. - Triage and escalate incidents in a timely manner according to standard operating procedures. - Act as a liaison between engineering and consulting teams to resolve incidents. - Maintain and determine ways to improve the customer experience, always demonstrating a strong client-focus with professional communication. What We’re Seeking - Bachelor’s degree in IT, Computer Science or equivalent. - Sound understanding in managing, handling, and troubleshooting multi-tier cloud applications/software products and on-premise solutions. - Good customer-facing skills in general to handle phone and emails of clients. - Good understanding about enterprise level application support and infrastructure support. - Good knowledge on cloud platform. - Flexible to work primarily in shifts. - Demonstrates the ability to troubleshoot issues, disturbances, and failures in platform and systems, and work with internal and external stakeholders to restore functionality. - Ability to prioritize and manage multiple incidents. - Demonstrated ability to interact with diverse customer base successfully. - Knowledge/prior exposure to incident/problem/change management. - Understanding of ITIL framework. - Knowledge of AWS concepts. - Excellent written and verbal skills. Our Offer to You - An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others. - The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences. - Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so. - An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie. ​ #LI-FD1 Why Make a Move to FICO? At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics. You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more. FICO makes a real difference in the way businesses operate worldwide: • Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders. • Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems. • Lending — 3/4 of US mortgages are approved using the FICO Score. Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks! Learn more about how you can fulfil your potential at www.fico.com/Careers FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply. Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy