Aura is on a mission to create a safer internet. In a world where our lives are increasingly online, Aura's category-defining suite of intelligent digital safety products help millions of customers protect themselves against digital threats, and that number is growing rapidly. This is an exciting phase at Aura, and our team of over 400 people worldwide is guided by a leadership slate that's successfully grown startups into multi-billion dollar organizations. Come build with us! About the Role: The Call Center Supervisor assists senior leadership by overseeing day-to-day operations and management of Customer Care staff and Call Center functions. This role is remote, but you must be based in the greater San Antonio, TX area (within 50 miles of city center). Day to Day: - Perform billing & credit research to resolve customer inquiries - Conduct customer credit request reviews and approvals - Act as liaison between Service Center and clients and between Service Center and other departments - Analyze daily call result reports, update spreadsheets, and provide statistics to Service Center staff and management - Coach agents on work performance and other work issues - Monthly monitoring of team to ensure quality standards - Develop, coach and reinforce training - Facilitate departmental Team meetings - Handle and resolve escalated customer issues and calls when necessary - Maintain up-to-date technical proficiency in all systems essential for the assigned supervisory team - Attend Inter-Departmental Meetings and report back - Ability to set clear expectations (goals/tracking) - Facilitate career pathing discussions with team members to support professional growth - Generate innovative ideas to drive business growth and efficiency What you bring to the table: - 2-3 years prior customer service experience, preferably in a Call Center environment - Demonstrated experience driving metric results for yourself and a team - Excellent verbal & written communication skills with attention to detail and the ability to relay complex information in a digestible format to others. - Ability to comprehend complex instructions, correspondence, and regulations - Ability to interpret and leverage data to identify trends and drive strategic improvement - Proven ability to juggle multiple tasks and seamlessly adjust to changing priorities and schedules - Ability to handle emotional and high-stress calls with empathy, remaining patient and calm to understand the caller's reason for the call and respond appropriately - Working knowledge of internal CRM’s and Salesforce - Applies strong business acumen, active listening, and creative problem-solving to effectively resolve issues - Reliable home internet (minimum internet download speed of 50 mbps) and dedicated workspace to ensure confidentiality It would be great if you also had: - Bachelor's degree (preferred) - Proficiency in Microsoft and Google Suite - Commitment to excellence and consistent high performance - Likes to work hard, have fun, laugh, and be a part of a winning team Aura is committed to offering a generous package to support our employees in all aspects of their life in and out of work. Our packages offer competitive pay, generous health and wellness benefits, retirement savings plans, parental leave and much more! Pay range for this position is $55,000-60,000 but may vary depending on job-related knowledge, skills, experience and location. Aura is proud to be an equal employment workplace. All qualified applicants will be considered for employment without regard to, and will not be discriminated against based on race, color, ancestry, national origin, religion, age, sex, gender, marital status, sexual orientation, gender identity, disability status, veteran status, or any protected category. Beyond equal employment opportunity, Aura is committed to being an inclusive community where all feel welcome. Aura is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. If you need accessibility assistance and/or a reasonable accommodation due to a disability, please let your Talent Acquisition Partner know. Important privacy information for United States based job applicants can be found here.

The Customer Service Representative is responsible for providing exceptional customer service to customers. This includes answering customer inquiries, resolving complaints, and providing information about products and services. The Customer Service Representative will work closely with other departments within the organization to ensure that customer service goals and objectives are met. Key Responsibilities - Respond to customer inquiries via phone, email, and chat - Resolve customer complaints and issues in a timely and professional manner - Provide information about products and services - Process orders and returns - Update customer information in the system - Provide feedback to management regarding customer complaints and issues - Work closely with other departments to ensure that customer service goals and objectives are met - Qualifications - Bachelors degree in English or any related field. - English proficiency at C1/C2 - 1-2 years of experience in a customer service role - Strong verbal and written communication skills - Strong customer service skills - Ability to multitask and prioritize - Strong problem-solving skills - Proficient in relevant computer software and tools - Ability to work well under pressure and meet deadlines - Flexible to work onsite, hybrid, or remotely - Experience in customer service or sales is a plus. By applying, you agree that we may create a profile for you on Simera to continue your application

• Triage and troubleshoot problems and identify issues requiring Product, Quality, or Engineering attention, while also addressing user error or unexpected behavior • Process user changes within the software system • Stay current on product updates, changes, and tests that could affect front line teams, working closely with other team members to ensure internal knowledge is kept current. • Scheduling CCTA (coronary CT angiogram) appointments with imaging centers nationwide; ability to navigate imaging centers and providers that Cleerly may not have a prior relationship with • Collecting payment from patients using a third party payment platform • Manage workflows and time commitments for quick and thorough resolution • Support evolving business needs and volume by acquiring targeted expertise across multiple product types and tools • Manage ticketed complaints in accordance with Regulatory policies

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow. At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best. In the Specialty Equipment Division, we help businesses stay in business when bad things happen to their equipment.  Our focus is on innovation and simplicity, and we go beyond convention to provide embedded insurance solutions that make purchasing and financing equipment fast and easy. The team combines specialized technology and service excellence to manage risk and create valuable customer experiences. https://www.greatamericaninsurancegroup.com/about-us/business-operations/division/specialty-equipment The Specialty Equipment division is looking for a Customer Service Representative to join our Contact Center team. This team is responsible for inbound & outbound calls, e-mails and document processing work. This individual will work a remote schedule. Essential Job Functions and Responsibilities - Processes incoming insurance documents, accurately entering customer information into internal systems. - Handles inbound and outbound phone calls to address customer inquiries and follow-up on documentation or account issues. - Reviews and replies to correspondence received through email customer service channels. - Researches and resolves simple to moderately complex concerns and inquiries in real-time for customers and policyholders; refers more complex issues to more experienced staff. - Determines the best method to resolve issues to ensure customer satisfaction and adherence to the organization’s policies. - Coordinates problem resolution with necessary internal and external teams. - Documents and updates customer records based on interactions. - Works within guidance to arrange and prioritize activities to meet business objectives. - Participates in team initiatives and shares feedback to improve processes and customer experience. - Performs other duties as assigned. Job Requirements - High School Diploma or equivalent experience. - Generally, a minimum of 3 years of Customer Service or Contact Center experience, with a focus on data entry, email, and/or live chat servicing. - Excellent written & verbal communication skills. - Proficient keyboard skills with a typing speed of 40+ WPM. Schedule - Full-time (40 hours/week), Monday–Friday - Shift: 5:45 AM – 2:15 PM PST or 8:30 AM – 5:00 PM PST Remote Work This position requires a dedicated home office that meets company standards. Company equipment is provided. Occasional in-office attendance may be requested for local employees with advance notice. Business Unit: Specialty Equipment Salary Range: $20.00 -$23.00 Benefits: We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits. Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers. *Excludes seasonal employees and interns.