• Assist with audit preparation, including document compilation and organization • Retrieve and organize transaction reports for monthly trustee reviews • Document and track signature guarantee requests accurately • Support small projects tied to audit cycles or monthly compliance tasks • Maintain organized digital records and follow proper storage procedures

• Build & Standardize Workforce Development Programs • Design and implement standardized onboarding, training, certification, and re-certification programs for 2,500+ CDL drivers and 1,000+ non-CDL driver and attendants across 18 locations and growing • Create and refine Zūm's home-grown driver certification pipeline to improve time-to-credential, pass rates, and overall training quality • Develop curriculum, SOPs, competency frameworks, and evaluation tools that can scale across current and future markets • Drive Safety Compliance & Regulatory Excellence • Ensure consistent compliance with FMCSA, DOT, and state-specific transportation requirements across all Zūm markets • Build and maintain systems for managing DQFs, Clearinghouse checks, MVR monitoring, and drug/alcohol testing programs • Create audit-ready documentation standards and lead internal/external compliance reviews • Lead Operational Excellence & Process Innovation • Identify and address process gaps across hiring, onboarding, training, and compliance; design and implement scalable solutions that work across diverse markets • Lead cross-functional projects that reduce friction, improve conversion rates, accelerate time-to-hire, and strengthen workforce quality • Partner with location-based training staff to ensure consistent execution while allowing for necessary local adaptation • Work closely with Field Ops, HR, Recruiting, Safety/Training, Product, and Engineering to ensure seamless execution and data accuracy • Establish Quality Frameworks & Performance Metrics • Define and own KPIs for training quality, workforce readiness, safety compliance, and operational effectiveness • Build reporting frameworks that surface actionable insights and drive continuous improvement • Use data to identify trends, recommend systemic improvements, and measure the impact of workforce development initiatives on service quality and safety outcomes

• Investigate potential violations: Review account activity, messaging behavior, and data to identify signs of abuse or misuse. You'll be trained to spot red flags and patterns linked to spam or scams, and take quick action to mitigate risk. • Stop bad actors before they cause harm: You'll use internal tools and available data to find and shut down non-compliant activity that could negatively impact Twilio’s customers or consumers who receive unwanted calls or texts. • Communicate directly with customers: A major part of the job is customer-facing, primarily through email via our ticketing platform Zendesk. You'll notify customers of policy violations, provide them with clear guidance on how to fix issues, and sometimes inform them that their access to Twilio is being restricted or terminated. • Analyze trends and prevent future abuse: Go beyond individual cases by recognizing recurring themes, identifying root causes, and helping recommend long-term solutions to keep bad actors off the platform. • Work with data: You’ll regularly examine call and messaging records to trace activity, identify patterns, and support enforcement decisions with evidence. • Support global impact: The work you do directly affects businesses, mobile carriers, and end users around the world. Your decisions may impact high-profile brands and millions of consumers globally. • Prioritize clarity and accuracy: Because most communication is written, especially through email, you’ll need strong writing skills to explain policy violations and technical details in a way that customers understand and can act on.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. This role specializes in platform security, regulatory compliance, and audit readiness within a large‑scale enterprise hosting environment. You will be responsible for interpreting regulatory requirements, implementing compliance controls, and ensuring systems are securely configured, documented, and monitored to meet security and regulatory standards. You will collaborate with engineering, operations, security, and compliance teams, as well as external auditors and customers, to support audits, reduce risk, and maintain a strong security posture across enterprise infrastructure platforms. You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities - Develop, implement, and maintain procedures to ensure compliance with regulatory, audit, and security requirements - Harden, test, and monitor systems to identify and remediate security vulnerabilities and compliance gaps - Interpret regulatory and compliance requirements and translate them into actionable technical controls - Ensure systems and devices are deployed, configured, and maintained in alignment with required security and regulatory standards - Advise and educate internal teams and customers on compliance controls, security standards, and best practices - Participate in internal, customer, and regulatory audits by preparing evidence, responding to inquiries, and supporting remediation efforts - Provide on‑call and after‑hours support as part of a rotating team schedule - Perform server administration and infrastructure support across geographically distributed environments - Execute infrastructure maintenance activities in accordance with internal standards and regulatory requirements You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - 2+ years of experience supporting Linux/Unix operating systems, including building, administering, and troubleshooting virtual and physical servers - 2+ years of Scripting experience in at least one of the following languages: Bash, Python, Perl, Ruby, VBScript, or PowerShell - 2+ years of understanding of cloud infrastructure services (e.g., AWS, Azure) - 2+ years of experience using AI or automation techniques to simplify workflows and improve operational efficiency - 2+ years of experience in implementing and maintaining secure authentication and privileged access controls, including Active Directory authentication, Sudo policies, and Powerbroker - Ability to communicate with stakeholders Preferred Qualifications: - Knowledge of system security, compliance, and auditing frameworks (e.g., PCI, ARC-AMPE, IRS 1075, NIST, HIPAA) - Experience configuring, automating, and implementing server configuration management using supported tools - Experience managing SELinux controls and cryptographic configurations on Unix/Linux systems to meet enterprise security, compliance, and audit requirements - Experience with server automation and configuration management tools such as Chef (Server, InSpec, Automate, Test Kitchen) - Advanced scripting skills for automation and operational efficiency, including knowledge of github, AI models, etc. *All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #GREEN