Who We Are: Interra Health is a fast-growing healthcare technology company transforming how providers and patients navigate the prescription journey. Formed through the merger of DoseSpot, Arrive Health, and pVerify, Interra Health delivers trusted eligibility, real-time coverage and pricing insights, prescribing tools, and pharmacy transparency at the point of care—helping providers make informed decisions and patients access the right medications with greater clarity and affordability. Backed by strong market momentum and a bold vision for the future of connected care, Interra Health offers the chance to join an innovative, mission-driven team working at the intersection of software and healthcare to reduce friction, improve access, and make the healthcare experience better for everyone. The Role: As a customer facing member of the Support Team, the Implementation Specialist serves a key role as the face of Interra Health to newly signed customers, guiding them from post-sale through go-live. This is a great time to join a growing Customer Success team with opportunities to develop processes and contribute to scalable success strategies. An organized planner to the core, you’re experienced in ensuring a smooth customer onboarding experience by developing project plans, working to understand customer goals, and guiding customers through the implementation of our product. You will train different users within the product and assist with communication and launch activities for each customer. Additionally, you’ll be expected to run multiple projects concurrently, deal with changing priorities, while focusing on the success of our customers We welcome applicants from all U.S. time zones, though we have a preference for those based in Eastern time zones. What You’ll Do: - Complete implementation and setup steps for newly signed customers within our product - Interpret customer agreements to set up the implementation process - Work closely with the development team on setting up technical integrations and configurations as needed - Create documentation and training materials to provide support for customers and product end users - Serve as a member of our growing Customer Success team, contributing to overall strategy and working cross functionally to align with business goals - Respond to customer queries in a timely and accurate way, via phone, email, or chat - Maintain regular and proactive contact with integration customers and serve as the main point of contact for questions - Ability to report on project progress with the focus on driving to meeting or exceeding milestone timelines - Ability to coordinate multi-partner relationships that allow for seamless integration while meeting new customers’ expectations - Effectively work with other departments to meet or exceed customers’ expectations - Coordinate feedback on customers' experiences, provide updates and facilitate any questions or enhancements from the customer - Drive internal business owners to thoughtful and timely resolution and responses - Utilize Salesforce to track customer interactions, initiatives, and delivery of contractual obligations What You’ll Bring: - High school diploma or equivalent required; with a minimum of three (3) years’ experience in a customer facing role - Proficient in the use of Microsoft Office Suite - Excellent verbal and written communication and presentation skills - Must be customer-oriented and provide exceptional customer service to customers through telephone and email correspondence - Detail oriented with the ability to multitask and manage time - Must be able to work independently while being a proactive team member - Excellent project management, problem solving, influencing, and interpersonal skills - Ability to manage short- and long-term projects that drive toward successful integration of our product and report on project progress to meet or exceed timelines You Will Enjoy This Role If: - You enjoy working with a wide range of different clients - You enjoy learning technical skills about API Integrations You probably won’t enjoy this role if: - You expect to only manage a specific book of business as the workload may vary - You don’t enjoy being a cross-departmental communicator Benefits & Perks: 🌍Remote work environment with a flexible work schedule to encourage work-life balance ✈Annual company offsite 🌴Generous leave package including flexible time off policy that encourages team members to take time off to relax and recharge; plus 13 paid holidays, paid sick leave, and paid parental leave 💙 Medical, dental, and vision insurance for you and your family, plus a company funded FSA & HSA (dependent on which medical plan you choose) 💰401(k) company match 💸One-time workspace reimbursement to help you optimize your remote workspace Interrahealth is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

ABOUT THE ROLE This is a new role at Keystone Custom Homes, created to bring AI-driven workflow improvements to every department in the company. You will embed directly with business teams for 4-6 week engagements, learning how they work, identifying friction and opportunity, and then building or specifying AI-powered solutions that make their jobs easier and their output better. Some of what you build will be hands-on: configuring chatbots, focus assistants, and workflow agents on low-code/no-code platforms like Hatz.ai, Microsoft Copilot Studio, and Power Automate. Other improvements will be bigger -- for those, you will write detailed requirements documents and technical specifications that our infrastructure and development teams use to build more complex integrations. You are the connective tissue between business logic and technical execution. This role reports to the IT Infrastructure Administrator within the Information Services department. This role is Remote eligible, though occasional visits to the Lancaster, PA office may be needed departmental engagements. RESPONSIBILITIES - Conduct 4-6 week embedded engagements with KCH departments (Sales, Construction, Customer Care, Design, Purchasing, Accounting, etc.), shadowing workflows, interviewing staff, and documenting current-state processes - Identify and prioritize AI and automation opportunities within each department, building a roadmap of quick wins and longer-term projects ranked by business impact - Design, build, and deploy AI-powered chatbots, focus assistants, and knowledge tools using Hatz.ai and similar no-code/low-code platforms, tailored to each department's specific business logic and data sources - Build and maintain workflow automations using Microsoft Power Automate, Copilot Studio, and Hatz.ai workflow agents that reduce manual effort and improve data flow between systems - Write formal requirements documents, user stories, and technical specifications for complex AI projects that require custom development, and hand them off to the infrastructure and development teams with enough context to build without ambiguity - Develop and deliver training and adoption support for end users, ensuring AI tools are actually used after deployment -- not just delivered - Track and report on the measurable impact of each engagement (time saved, errors reduced, adoption rate) to demonstrate ROI to department leaders and executive stakeholders - Stay current on AI tooling, platform capabilities, and industry trends, and proactively recommend new approaches to leadership WHAT WE'RE LOOKING FOR - 2-4 years of experience in business analysis, process improvement, technology consulting, or a similar role where understanding business operations and translating them into technical solutions was the core job - Demonstrated experience building solutions on low-code/no-code AI platforms (Hatz.ai, Copilot Studio, Power Automate, Zapier, Make, or similar) -- we care about what you have shipped, not what you have studied - Strong understanding of how large language models, chatbots, and AI agents work at a practical level -- you do not need to train models, but you need to know what they can and cannot do, and how to configure them for real business use cases - Excellent written communication skills, especially the ability to write clear requirements documents and specs that a development team can build from without follow-up questions - Comfort working independently and embedded within unfamiliar teams -- this role requires building trust quickly with people who may not be technical - Ability to explain AI concepts to non-technical audiences without jargon or condescension - Familiarity with the Microsoft 365 ecosystem (Teams, SharePoint, Power Platform) as a user and administrator NICE TO HAVE - Experience in homebuilding, construction, real estate, or a related industry - Familiarity with ERP systems, CRM platforms, or project management tools (Jira, BuilderTrend, CoConstruct, etc.) - Experience with Claude Enterprise, OpenAI APIs, or other LLM platforms beyond consumer chat - Background in change management methodologies or user adoption strategy - Exposure to prompt engineering, RAG architectures, or vector databases at a conceptual level - Experience with Azure services (Logic Apps, Functions, AI Services) is a plus but not expected

Strada Pay is a dynamic cloud-based payroll calculation engine that continuously recalculates payroll, delivering updated results instantly in response to changes. Featuring SOC1 compliance controls and a comprehensive dashboard, it eliminates high pressure processing, minimizes processing downtime and maximizes data input time. Built-in defensive queries and anomaly detection ensure increased payroll accuracy by proactively identifying potential payroll infringement. The intelligent solution reimagines the payroll process and is designed with the needs of today and the reality of tomorrow in mind. As part of this product roadmap, here lies an opportunity for an experience Functional Consultant to join our team as the Strada Pay Implementer. You will provide functional consultancy on implementations of Strada Pay within the designated country. The Payroll Implementation Consultant will be fully involved in the whole project lifecycle, including client liaison, confirming requirements & guidance aligned with Strada Pay best practices, completing configuration documents and questionnaires, providing effective configuration & testing of the solution, and supporting other go-live activities. Key Responsibilities • Client-facing functional lead supporting kick-off and leading functional requirements discussions. • Working with the client to capture payroll configuration information required to finalize Strada Pay workbooks. • Identify deviations from Strada Pay standards (product & processes). • Working closely with Strada’s Product team to complete the configuration of the payroll solution. • Validate payroll solution & integrations as part of the project testing cycles. • Perform data validations in the payroll system. • Coordinate defect resolution with relevant teams. • Knowledge transfer to ongoing application services for payroll solution maintenance. • Input to and updates the project plan. • Support data mapping and data validations across all systems and issue resolutions. • Support integration issues resolution. • Support UAT and parallel testing. • Support data validations across all systems and issue resolutions. • Responsible for workaround definitions and resolutions. • Support and oversee knowledge transfer to Delivery and Operational Payroll teams. Requirements - Experience in a functional consulting/analytical capacity within a payroll outsourcing or payroll software environment. - Experience and strong knowledge of the specified country’s payroll and compliance (e.g. tax, legislation etc.) - Experience of the payroll implementation project lifecycle. - Strong client-facing communication skills. - Ability to articulate and document client requirements. - Find creative and simple ways to address client issues or risks. - Strong stakeholder management skills and an ability to interact with all levels of business. - Propose alternative solutions assessing feasibility and costs. - Ability to be proactive and problem-solve. - Strong knowledge of MS Office tools including Excel, Word, and PowerPoint. - Flexibility to support a global and fast paced environment. - Attention to detail. - Excellent written and verbal skills. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units. .

Who We Are Titan Cloud is a market-leading provider of Energy Asset Optimization, helping some of the world’s largest convenience stores, fleets, and suppliers reduce compliance risk, lower asset maintenance costs, and increase revenue and fuel yield. We serve as the enterprise software platform and system of record, connecting our clients' fuel, environment, store operations, and maintenance departments. Our customers save millions annually through reduced lost sales, improved customer experiences, fuel loss mitigation, and reduced environmental reserves and fines. About the Role Titan Cloud is seeking a customer-focused Implementation Manager to lead the successful onboarding and deployment of our platform for new clients. In this role, you will act as a trusted advisor, guiding customers through implementation while ensuring a seamless transition from sales to customer success. You will manage implementation projects end-to-end—configuring Titan Cloud applications, delivering training, and providing strategic recommendations that help clients maximize the value of our solutions. By building strong relationships and maintaining clear timelines, you will play a key role in driving successful adoption and long-term customer satisfaction. What You Bring - 3+ years of experience in implementation, onboarding, or client success roles, preferably within a SaaS environment - Industry experience in fuel supply, logistics, and/or fuel compliance is strongly preferred - Proficiency with technology platforms and data analysis to support client solutions and decision-making - Demonstrated strength in project management, including gathering and translating functional requirements - Excellent communication skills, with the ability to engage effectively with stakeholders ranging from Fortune 500 executives to operational teams - Proven ability to manage multiple projects simultaneously and prioritize competing demands in a fast-paced environment - Highly detail-oriented, organized, and proactive, with a strong commitment to delivering an exceptional client experience - Willingness and ability to travel up to 25% as needed - Bachelor’s degree required(or equivalent experience); advanced degree is a plus - Project Management Professional (PMP) preferred What You’ll Do - Build strong relationships with new clients to ensure a smooth and successful onboarding experience with Titan Cloud products - Collaborate closely with the sales team to support new business and lead a seamless handoff from sales to customer success - Serve as the primary project manager during implementation, ensuring timelines, milestones, and deliverables are met - Deliver training sessions to educate clients on Titan Cloud applications and best practices - Provide strategic guidance and recommendations to help clients maximize the value and efficiency of Titan Cloud solutions - Offer ongoing support and proactive follow-up during the first six months of product adoption - Contribute to the development and maintenance of client-facing documentation, guides, and resources - Perform additional duties as needed to support team and business objectives - Remote work environment - Flexible time off - End of Year Rest and Recharge - Eligibility To Participate In Equity For All Initiative - Medical Insurance (including HSA/FSA accounts) - Dental Insurance - Group Term Life Insurance - Vision Insurance - Disability Insurance - Maternity/Paternity Leave - 401(k) - Additional & Voluntary Benefits Why Join UsAt Titan Cloud, we are committed to creating a diverse and inclusive workplace where all voices are heard and valued. Even if you don’t meet most of the required qualifications or have transferable skills related to this role, we encourage you to apply—even if you don’t meet all the preferred qualifications. We recognize that a variety of experiences can contribute to success in this position, and we value different perspectives on our team.