Overview We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, service with a purpose, are dedicated to supporting their team, and who seek excellence every day. Why Join IU Health? As Indiana’s largest and most comprehensive healthcare system, and the number 1 ranked healthcare system in Indiana, we offer: - 401(K) retirement savings with employer match - Tuition reimbursement - Employee Assistance Program – Counseling at no cost to you - Healthy Results – Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn! SCHEDULE Monday-Friday 8am-4:30pm OR 8:30am-5pm WORK LOCATION Training will be located at: Gateway Plaza, 950 N Meridian St, STE 950 **After training (approx. 2 weeks), position is remote** KEY RESPONSIBILITIES - Complete Insurance Verifications accurately and efficiently. - Communicate insurance changes with the Billing Department, Authorization team and/or Intake and Refill departments. - Create Sales orders for new referrals and update sales orders to reflect correct insurance REQUIREMENTS - High School Diploma/GED required. PREFERRED QUALIFICATIONS - Proficiency with document imaging systems is a plus. - Familiarity with Enterprise Resource Planning (ERP) is a plus. - DME insurance verification knowledge is highly preferred. - Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care. - IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report. - A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all. - With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence. - At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development. - Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states. Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. We’re looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.

• Guide clients through the implementation process of the client PRM solutions • Configure and customize PRM platforms according to client requirements • Conduct discovery sessions to understand client needs and business processes • Create and maintain project timelines and implementation schedules • Provide technical guidance and best practices to clients • Document client requirements and configuration specifications • Collaborate with internal teams including support, development, and sales • Deliver platform training to client teams • Troubleshoot technical issues during implementation • Ensure successful client onboarding and platform adoption

Social Factor is looking for a remote, US-based, part-time, Junior Implementation Consultant is to provide Sprinklr admin configuration services in partnership with Social Factor and Client teams. The Junior Implementation Consultant will optimize the usage and output of Sprinklr to meet the clients’ business needs, increase ROI through automation and efficiencies, and improve end-user experience. This is both a technical role and a client-facing role. We are hiring from the following states: Arkansas, Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Nevada, New Mexico, New York, North Carolina, New Jersey, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, and Virginia. Responsibilities: - Assess the marketing goals of internal and external teams and translate them into a clear, custom roadmap of recommended technical solutions. - Create and QA Sprinklr configurations to ensure the platform is being used to its utmost potential. - Provide technical expertise and in-depth investigation to troubleshoot any issues that occur within Sprinklr. - Collaborate with end-users in Sprinklr from Social Care, Analytics, Advertising, PR, Marketing, and other departments. - Write timely, accurate, and clear documentation of Sprinklr configuration details for internal and external purposes, when necessary. - Be proactive, provide platform best practices, and anticipate needs for existing clients. Requirements: - This position requires a demonstration of technical aptitude that translates into programming and/or software deployment management; emphasis on Sprinklr or similar platforms is a plus. - Completion or near completion of a BA or BS in Marketing, Technology, or other related fields is required. - Some programming experience is desired. - Social media literacy and proficiency are desired. - A pattern of solving problems, showing energy, motivation, enthusiasm, and commitment to client satisfaction and success is critical in this role. - Excellent verbal and written communication skills are essential; must be able to create and deliver compelling, polished documentation. - Minimum of Windows 10 and macOS 12.X - Internet speed requirement of a minimum of 50 mbps Social Factor is a social media agency that believes in the power of Human Connection. Our talented teams take the fear out of scale and unleash our clients’ brands to listen, reach, and respond. Now is an exciting time in Social Factor's growth, we have opportunities working with Fortune 100 and Fortune 500 companies.

• Support the technical and operational setup of new B2B client accounts, including system configurations, workflow builds, and tool integrations • Coordinate with onboarding, IT, and operations teams to ensure all client requirements are accurately captured and implemented • Build and maintain implementation trackers, status reports, and client-facing documentation • Conduct pre-launch audits and quality checks to verify that all configurations meet client specifications • Monitor post-launch performance data and flag anomalies or gaps to the relevant internal teams • Maintain accurate records of client setups, configurations, and change requests in internal systems • Document implementation processes and contribute to the continuous improvement of onboarding playbooks and SOPs • Provide data-driven reporting to leadership on implementation timelines, bottlenecks, and outcomes