You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. Position Purpose: Serves as the first-line advocate that focuses on resolving inquiries, issues, or concerns for members and/or providers. Leverages a variety of communication channels to provide members and/or providers with timely, accurate, and personalized support on routine complaints. - Receives and responds to routine member and/or provider inquiries, requests and/or concerns in an accurate and timely manner - Mitigates and prevents complaints from being escalated to resolve in initial contact - Serves as the front-line resolution advocate on various member and/or provider inquiries, requests, or concerns - Resolves basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution - Maintains performance and quality standards based on established contact center metrics - Provides customer service in a high pace contact center environment over the phone, via live chats and emails - Documents all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications - Remains up-to-date and adheres to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance - Performs other duties as assigned - Complies with all policies and standards Education/Experience: Requires a High School diploma or GED Entry-level position typically requiring little or no previous experience Experience interacting and multitasking using multiple systems and programs simultaneously preferred. Pay Range: $16.35 - $23.46 per hour Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

Who We Are We are Texas National Title, Inc., a Mother Lode Holding Company. We are a family! We like to throw a big party. We like to laugh out loud and have loads of fun. We encourage growth within our company. We are proud of the fact that our employees & leaders are passionate about taking care of their customers and in supporting each other. We take care of our people. We don’t just tell our folks how much we appreciate them, we show them. Each and every day. What We Do Found typically in centralized processing (rather than an individual branch setting). Provides centralized clerical processing of all documents connected with the initiation or closing of escrows, relieving branches of high volume paperwork. Communicates information and instructions to escrow branches, but not to customers. HOW YOU'LL CONTRIBUTE - Provides a wide range to a team of Escrow Support Processors and Escrow Officers. - Work is very similar to work performed by associate level, although tasks may be slightly more complex with greater experience and knowledge. - May work on escrow openings and closings. - Performs clerical functions to set up (open) escrow files. - Prepares correspondence, escrow files and orders preliminary title reports. - Performs fund disbursements. - Prepares and delivers closing statements and closing letters. - Schedules and provides instructions to couriers. - Orders payoffs, liens, homeowner association documents and evidence of insurance. - Distributes preliminary report. - Communicates with branches, as needed. - Follows functional area’s processes and procedures in daily activities; Troubleshoots as needed. - Actively contributes to the results of a team and works toward achieving goals and objectives. - Other duties as assigned WHAT YOU'LL BRING Required Education, Experience, Certification/Licensure - High school diploma or equivalent - 1-2 years escrow processing experience KNOWLEDGE, SKILLS, AND ABILITIES (KSAs) - Must be able to follow Escrow Procedures and have awareness of regulations governing escrow process - Working knowledge of fundamental concepts, practices and procedures of department/field - Good verbal and written communication skills - Establishes effective working relationships at the work group level $13.50 - $15.00 This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Customer Service Representative - LATAM Work Mode: Remote Opportunity Reporting to the International B2B Customer Service Manager, this role supports Latin America distributors with a strong emphasis on data analysis, performance reporting, and insights-driven decision making. The position is responsible for order management, shipment planning, backlog and inventory analysis, and distributor performance reporting. The role partners cross-functionally to translate complex supply chain and customer data into actionable insights that improve service, reduce backlog, and support distributor growth across Latin America markets. SPECIFIC RESPONSIBILITIES Distributor & Customer Support Serve as the lead point of contact for assigned Latin America distributor accounts, managing inquiries and escalations across phone, video, email, and written communication. Support distributors by providing data-backed recommendations related to order status, delivery performance, backlog, and inventory availability. Partner with Sales to support distributor business reviews using clear, concise performance metrics and trend analysis. Data Analysis & Business Reporting (Enhanced Focus) Own backlog, order aging, and delivery performance analysis for LATAM distributors, identifying trends, risks, and root causes. Develop and maintain recurring and ad-hoc reports using SAP, Excel, and other reporting tools to support distributor and internal decision-making. Translate raw data into meaningful insights, executive-level summaries, and visual reporting for leadership and distributor discussions. Proactively identify opportunities for process improvement, service recovery, customer experience using data-driven analysis. Order & Supply Chain Management Manage orders from entry through delivery, including business-critical, quoted, and project-based orders. Utilize SAP and reporting tools to proactively manage backlog, shortages, and shipment timing. Support no-touch and electronic order entry initiatives in partnership with EDI and IT teams. Understand international shipping programs and collaborate with Global Transportation and Logistics teams to meet distributor needs. Global Supply Chain & Compliance Demonstrate working knowledge of global supply chain processes, including export/import compliance and international freight management. Own resolution of complex order, shipment, and delivery issues affecting LATAM distributors. Claims, Returns & Continuous Improvement Execute claims and returns per Kohler policies and support OS&D (Overage, Shortage & Damage) improvement initiatives. Lead or contribute to cross-functional supply chain projects such as freight optimization, inventory reduction, reporting standardization, and customer self-service adoption. Document processes, standardize reporting, and support continuous improvement initiatives across LATAM customer service operations. Collaboration & Communication Build strong relationships with distributors and internal partners including Sales, Supply Chain, Logistics, S&OP, Pricing, IT, and Finance. Support distributor conferences, training, and occasional travel to LATAM markets. Communicate findings and recommendations clearly, balancing analytical detail with practical business impact. Skills/Requirements Minimum two years of experience in international customer service, supply chain, business analytics, or a related field Demonstrated experience in data analysis, reporting, and business insights, preferably in a supply chain or distributor environment Advanced proficiency in Excel (pivot tables, lookups, data visualization) SAP experience strongly preferred Bilingual preferred: English/Spanish (Portuguese a plus) Strong written and verbal communication skills across global regions Ability to support limited international travel (2–3 times per year) Strong analytical mindset with the ability to simplify complex data into actionable insights High sense of urgency with disciplined prioritization of work Ability to communicate data-driven insights effectively at operational and leadership levels Proactive problem-solver with sound judgment and structured decision-making approach Detail-oriented, highly organized, and capable of managing multiple priorities Collaborative, adaptable, and customer-focused team player Why Choose Kohler? We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives. About Us It is Kohler’s policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com. Kohler Co. is an equal opportunity/affirmative action employer.

About the Role Impact you will make Join a company considered a Best Place to Work, where innovation, culture, and purpose come together to make a meaningful difference in healthcare. At FinThrive, we’re not just building technology - we’re leading the transformation of healthcare revenue cycle management. As a KLAS-ranked industry leader, we offer cutting-edge, cloud-based solutions that span the front, middle, and back of the revenue cycle. Best in class End to End Revenue Cycle Solutions and Services enable our sellers to gain access to C-Suite Providers’ contacts. Our industry is growing, and we need talented sales professionals to continue our double-digit growth! We are proud to be a strategic partner to HFMA, helping providers assess their revenue cycle technology adoption and strategically plan for their next technology investment. In this role, you’ll have the team, tools, recognition, and collaboration needed to build a pipeline and win deals —while helping your clients thrive. If you're a strategic, customer-centric seller who flourishes in high-growth environments and is looking to make an immediate impact, we want to hear from you. What you will do - Own and expand revenue within a defined set of existing health system clients - Develop and execute detailed territory and account plans aligned to client goals, with a focus on cross-sell and upsell opportunities - Lead consultative discovery processes to understand each prospect's unique challenges and align FinThrive solutions accordingly - Maintain customer C-suite and VP-level relationships across departments - Conduct proactive quarterly business reviews and strategic planning sessions to ensure client success and identify new value opportunities - Collaborate with Customer Success, Solution Strategy, and Product teams to develop tailored solution recommendations and account strategies - Consistently maintain an active, healthy sales pipeline and accurately forecast in Salesforce - Deliver compelling presentations and proposals with a focus on ROI, value realization, and strategic alignment - Represent FinThrive at healthcare industry events and association meetings to deepen client relationships and develop new opportunities What you will bring - 5+ years of healthcare RCM technology sales experience with a proven record of exceeding annual Booking quota attainment - Proven success selling to large health systems and navigating complex multi-stakeholder sales cycles - Ability to think strategically while executing tactically to grow revenue within assigned accounts - Experience selling six- and seven-figure technology deals in healthcare revenue cycle management - Excellent planning, relationship management, negotiation, and presentation skills - Proven ability to thrive when leading customer sales meetings and ROI discussions with hospital leadership - High accountability and entrepreneurial spirit - Proficiency with CRM and other modern sales tools - Willingness to travel up to 50% or more as needed What we would like to see - Bachelor’s degree (MBA a plus) - Knowledge of Epic, Meditech and Cerner EHR ecosystems - HFMA or NAHAM membership or certification - Proficiency with SFDC, Gong, and Seismic About FinThrive FinThrive is advancing the healthcare economy. For the most recent information on FinThrive’s vision for healthcare revenue management visit finthrive.com/why-finthrive. Award-winning Culture of Customer-centricity and Reliability At FinThrive we’re proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at https://finthrive.com/careers#culture. Our Perks and Benefits FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com/careers-benefits. FinThrive’s Core Values and Expectations - Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive’s core values of being Customer-Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities - Support FinThrive’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA and other laws applicable to FinThrive’s business practices; this includes becoming familiar with FinThrive’s Code of Ethics, attending training as required, notifying management or FinThrive’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations Physical Demands The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Statement of EEO FinThrive values diversity and belonging and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're committed to providing reasonable accommodation for qualified applicants with disabilities in our job application and recruitment process. FinThrive Privacy Notice for California Resident Job Candidates Know Your Rights Pay Transparency Notice FinThrive is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations. © 2024 FinThrive. All rights reserved. The FinThrive name, products, associated trademarks and logos are owned by FinThrive or relat­ed entities. RV092724TJO finthrive.com | FinThrive Careers | FinThrive Benefits & Perks | Physical Demands