Cranial Technologies is the only company in the world completely dedicated to researching and treating plagiocephaly (commonly called flat head syndrome). With over 300,000 babies successfully treated with the DOC Band®, we are the plagiocephaly experts and the leader in pediatric cranial shaping orthoses. Cranial Technologies also provides treatment with EarWell® to correct infant ear shapes without surgery. With over 600,000+ successful outcomes, EarWell® is a proven, non-invasive treatment option for families. We are currently looking for a full-time Customer Service Representative to join our rapidly growing team! Our ideal candidate will build a rapport with families, healthcare providers, and insurance companies in a compassionate and efficient manner over the phone. You will educate potential families about the evaluation appointment, treatment process, and insurance process, expediting the process for families while maintaining excellent customer service. This is a full-time position, with expected hours 8:00am-4:30pm Pacific or Arizona Time/10:00am-6:30pm Central Time/11:00am-7:30pm Eastern Time. We will train you on our process and all things unique to Cranial Technologies!   Responsibilities include: - Providing outstanding customer service to our families over the phone - Accurately entering patient registration information and initial appointment scheduling, including identifying potential conflicts or trends for each Clinic schedule - Coordination of information between referring physicians, insurance companies, and our own treatment clinics - Review cost share amounts, co-payments and financial responsibility with our families - Handling variable call-volume on multiple queues, averaging 40 to 70 calls a day   Requirements: - 1 – 2 years’ customer service or related experience - 1 – 2 years’ experience with computer software - Exceptional communication including phone etiquette and human relations skills - Ability to work with people from diverse backgrounds - Proactive mindset with the ability to absorb new information in a timely manner - Professional demeanor in both written and spoken communication with families, providers, and coworkers. - Ability to problem-solve and prioritize daily tasks to manage individual workload.   We offer an excellent benefits package: - Medical, Vision, and Dental Insurance - 401k Retirement Plan - Flex Spending Plans - 3.5 Weeks Paid Time Off plus 7 paid Holidays - Life Insurance - Short/Long Term Disability Insurance - The pay range for this position is $18.50 - $19.00 per hour. Pay is dependent on the applicant's relevant experience. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. You will receive a confirmation email stating your application has been submitted. Once your application has been reviewed, you should receive an update on your status via email. **Please keep an eye on your spam and junk mail** Please no phone calls to the clinic or offices regarding the position. If you are unable to submit your application, please email the recruiting department at careers@cranialtech.com for assistance #LI-Remote

Job Summary: We are looking for a Part-time Customer Service Representative with a positive attitude and attention to detail to facilitate inbound calls, update administrative details of customer accounts, and/or direct calls to the appropriate department as needed. Key Responsibilities: - Handle a high volume of inbound calls from customers and direct them to the proper departments if applicable - Work closely with other departments to ensure a positive customer experience - Strong problem-solving skills to quickly identify the root cause of customer issues and resolve them when necessary - Help explain contract details - Manage existing customer relationships that give our customers peace of mind and worry-free driving - Process payments and set up payment arrangements to resolve customer accounts - Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management. - Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management. Compensation: $20.75/hour Key to Success: - High school diploma or GED required - Strong COMPUTER LITERACY skills required - Previous knowledge of a CRM System (is a plus) - Goal-oriented—you set high standards for yourself and work to achieve them - Excellent verbal and written communication, persuasive speaking and listening skills - Ability to use good reasoning skills and to adapt on the fly - Great organizational skills and ability to multitask - Can work in a fast-paced environment and under pressure - Available workspace at home that includes: - High-Speed Internet at a minimum of 50 Mbps - Isolated work environment away from others during scheduled shifts. The candidate(s) offered this position will be required to pass a pre-employment background check. Our Benefits Include: - Paid training - Work From Home Opportunity - Computer Equipment Provided - 401(k) with company match after 90 days of employment - Medical, Dental, and Vision Insurance - Voluntary Life Insurance - Internet Stipend - Paid Time Off - Holiday Pay Learn more about life at Endurance—connect with us on LinkedIn, Facebook, Instagram and Twitter. Equal Employment Opportunity Endurance Warranty Services is proud to be an equal-opportunity employer. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Our differences are what make us better together. Endurance Warranty is an E-Verify Company. About Endurance Endurance Warranty has been honored with multiple Stevie Awards for being a great place to work, and we’re growing rapidly. We’re a fast-paced company offering limitless opportunities to grow your career. Thanks to our dedicated employees, we provide best-in-class auto repair coverage to customers across the country, protecting people from unexpected and costly breakdowns for almost 15 years. At Endurance, we embrace the entrepreneurial spirit, and you’ll play a role in shaping this dynamic industry. We offer great pay, amazing benefits, and the opportunity to learn and grow. When you work for Endurance, you’re working for a company that cares about you and your future. We empower employees to lead, drive change and give back where they work and live. Our people are our greatest strength, and we’re proud to work as a diverse team to serve our customers and our community. Therefore, we’ve been honored as a top place to work, including multiple StevieⓇ Awards for the best workplace and great employer. For the last several years, Endurance has also earned a spot-on Selling Power’s “50 Best Companies to Sell For” and consistently makes industry lists from Crain’s and Inc. magazine for our continuous and significant growth. Experts in the industry recognize that our employees care as well—Consumer Affairs highly recommends Endurance, and our customers highly rate us on Google, Trustpilot, and other major online review sites. Come accelerate your career with us. We’ll give you the tools you need to succeed at work and the flexibility to enjoy life outside of your job.

• Provide exceptional email-based customer support through Intercom, managing tickets and setting up automations to streamline processes • Handle operational tasks including CRM updates, documentation maintenance, and creating customer support templates • Respond to app store reviews and social media comments (Meta, Instagram) using appropriate templates and brand voice • Provide part-time weekend coverage for urgent customer issues and time-sensitive matters • Collaborate effectively via Slack and handle ad-hoc operational tasks as the business evolves

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