Customer Service Representative - LATAM Work Mode: Remote Opportunity Reporting to the International B2B Customer Service Manager, this role supports Latin America distributors with a strong emphasis on data analysis, performance reporting, and insights-driven decision making. The position is responsible for order management, shipment planning, backlog and inventory analysis, and distributor performance reporting. The role partners cross-functionally to translate complex supply chain and customer data into actionable insights that improve service, reduce backlog, and support distributor growth across Latin America markets. SPECIFIC RESPONSIBILITIES Distributor & Customer Support Serve as the lead point of contact for assigned Latin America distributor accounts, managing inquiries and escalations across phone, video, email, and written communication. Support distributors by providing data-backed recommendations related to order status, delivery performance, backlog, and inventory availability. Partner with Sales to support distributor business reviews using clear, concise performance metrics and trend analysis. Data Analysis & Business Reporting (Enhanced Focus) Own backlog, order aging, and delivery performance analysis for LATAM distributors, identifying trends, risks, and root causes. Develop and maintain recurring and ad-hoc reports using SAP, Excel, and other reporting tools to support distributor and internal decision-making. Translate raw data into meaningful insights, executive-level summaries, and visual reporting for leadership and distributor discussions. Proactively identify opportunities for process improvement, service recovery, customer experience using data-driven analysis. Order & Supply Chain Management Manage orders from entry through delivery, including business-critical, quoted, and project-based orders. Utilize SAP and reporting tools to proactively manage backlog, shortages, and shipment timing. Support no-touch and electronic order entry initiatives in partnership with EDI and IT teams. Understand international shipping programs and collaborate with Global Transportation and Logistics teams to meet distributor needs. Global Supply Chain & Compliance Demonstrate working knowledge of global supply chain processes, including export/import compliance and international freight management. Own resolution of complex order, shipment, and delivery issues affecting LATAM distributors. Claims, Returns & Continuous Improvement Execute claims and returns per Kohler policies and support OS&D (Overage, Shortage & Damage) improvement initiatives. Lead or contribute to cross-functional supply chain projects such as freight optimization, inventory reduction, reporting standardization, and customer self-service adoption. Document processes, standardize reporting, and support continuous improvement initiatives across LATAM customer service operations. Collaboration & Communication Build strong relationships with distributors and internal partners including Sales, Supply Chain, Logistics, S&OP, Pricing, IT, and Finance. Support distributor conferences, training, and occasional travel to LATAM markets. Communicate findings and recommendations clearly, balancing analytical detail with practical business impact. Skills/Requirements Minimum two years of experience in international customer service, supply chain, business analytics, or a related field Demonstrated experience in data analysis, reporting, and business insights, preferably in a supply chain or distributor environment Advanced proficiency in Excel (pivot tables, lookups, data visualization) SAP experience strongly preferred Bilingual preferred: English/Spanish (Portuguese a plus) Strong written and verbal communication skills across global regions Ability to support limited international travel (2–3 times per year) Strong analytical mindset with the ability to simplify complex data into actionable insights High sense of urgency with disciplined prioritization of work Ability to communicate data-driven insights effectively at operational and leadership levels Proactive problem-solver with sound judgment and structured decision-making approach Detail-oriented, highly organized, and capable of managing multiple priorities Collaborative, adaptable, and customer-focused team player Why Choose Kohler? We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives. About Us It is Kohler’s policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com. Kohler Co. is an equal opportunity/affirmative action employer.

About the Role Impact you will make Join a company considered a Best Place to Work, where innovation, culture, and purpose come together to make a meaningful difference in healthcare. At FinThrive, we’re not just building technology - we’re leading the transformation of healthcare revenue cycle management. As a KLAS-ranked industry leader, we offer cutting-edge, cloud-based solutions that span the front, middle, and back of the revenue cycle. Best in class End to End Revenue Cycle Solutions and Services enable our sellers to gain access to C-Suite Providers’ contacts. Our industry is growing, and we need talented sales professionals to continue our double-digit growth! We are proud to be a strategic partner to HFMA, helping providers assess their revenue cycle technology adoption and strategically plan for their next technology investment. In this role, you’ll have the team, tools, recognition, and collaboration needed to build a pipeline and win deals —while helping your clients thrive. If you're a strategic, customer-centric seller who flourishes in high-growth environments and is looking to make an immediate impact, we want to hear from you. What you will do - Own and expand revenue within a defined set of existing health system clients - Develop and execute detailed territory and account plans aligned to client goals, with a focus on cross-sell and upsell opportunities - Lead consultative discovery processes to understand each prospect's unique challenges and align FinThrive solutions accordingly - Maintain customer C-suite and VP-level relationships across departments - Conduct proactive quarterly business reviews and strategic planning sessions to ensure client success and identify new value opportunities - Collaborate with Customer Success, Solution Strategy, and Product teams to develop tailored solution recommendations and account strategies - Consistently maintain an active, healthy sales pipeline and accurately forecast in Salesforce - Deliver compelling presentations and proposals with a focus on ROI, value realization, and strategic alignment - Represent FinThrive at healthcare industry events and association meetings to deepen client relationships and develop new opportunities What you will bring - 5+ years of healthcare RCM technology sales experience with a proven record of exceeding annual Booking quota attainment - Proven success selling to large health systems and navigating complex multi-stakeholder sales cycles - Ability to think strategically while executing tactically to grow revenue within assigned accounts - Experience selling six- and seven-figure technology deals in healthcare revenue cycle management - Excellent planning, relationship management, negotiation, and presentation skills - Proven ability to thrive when leading customer sales meetings and ROI discussions with hospital leadership - High accountability and entrepreneurial spirit - Proficiency with CRM and other modern sales tools - Willingness to travel up to 50% or more as needed What we would like to see - Bachelor’s degree (MBA a plus) - Knowledge of Epic, Meditech and Cerner EHR ecosystems - HFMA or NAHAM membership or certification - Proficiency with SFDC, Gong, and Seismic About FinThrive FinThrive is advancing the healthcare economy. For the most recent information on FinThrive’s vision for healthcare revenue management visit finthrive.com/why-finthrive. Award-winning Culture of Customer-centricity and Reliability At FinThrive we’re proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at https://finthrive.com/careers#culture. Our Perks and Benefits FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com/careers-benefits. FinThrive’s Core Values and Expectations - Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive’s core values of being Customer-Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities - Support FinThrive’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA and other laws applicable to FinThrive’s business practices; this includes becoming familiar with FinThrive’s Code of Ethics, attending training as required, notifying management or FinThrive’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations Physical Demands The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Statement of EEO FinThrive values diversity and belonging and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're committed to providing reasonable accommodation for qualified applicants with disabilities in our job application and recruitment process. FinThrive Privacy Notice for California Resident Job Candidates Know Your Rights Pay Transparency Notice FinThrive is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations. © 2024 FinThrive. All rights reserved. The FinThrive name, products, associated trademarks and logos are owned by FinThrive or relat­ed entities. RV092724TJO finthrive.com | FinThrive Careers | FinThrive Benefits & Perks | Physical Demands

Cranial Technologies is the only company in the world completely dedicated to researching and treating plagiocephaly (commonly called flat head syndrome). With over 300,000 babies successfully treated with the DOC Band®, we are the plagiocephaly experts and the leader in pediatric cranial shaping orthoses. Cranial Technologies also provides treatment with EarWell® to correct infant ear shapes without surgery. With over 600,000+ successful outcomes, EarWell® is a proven, non-invasive treatment option for families. We are currently looking for a full-time Customer Service Representative to join our rapidly growing team! Our ideal candidate will build a rapport with families, healthcare providers, and insurance companies in a compassionate and efficient manner over the phone. You will educate potential families about the evaluation appointment, treatment process, and insurance process, expediting the process for families while maintaining excellent customer service. This is a full-time position, with expected hours 8:00am-4:30pm Pacific or Arizona Time/10:00am-6:30pm Central Time/11:00am-7:30pm Eastern Time. We will train you on our process and all things unique to Cranial Technologies!   Responsibilities include: - Providing outstanding customer service to our families over the phone - Accurately entering patient registration information and initial appointment scheduling, including identifying potential conflicts or trends for each Clinic schedule - Coordination of information between referring physicians, insurance companies, and our own treatment clinics - Review cost share amounts, co-payments and financial responsibility with our families - Handling variable call-volume on multiple queues, averaging 40 to 70 calls a day   Requirements: - 1 – 2 years’ customer service or related experience - 1 – 2 years’ experience with computer software - Exceptional communication including phone etiquette and human relations skills - Ability to work with people from diverse backgrounds - Proactive mindset with the ability to absorb new information in a timely manner - Professional demeanor in both written and spoken communication with families, providers, and coworkers. - Ability to problem-solve and prioritize daily tasks to manage individual workload.   We offer an excellent benefits package: - Medical, Vision, and Dental Insurance - 401k Retirement Plan - Flex Spending Plans - 3.5 Weeks Paid Time Off plus 7 paid Holidays - Life Insurance - Short/Long Term Disability Insurance - The pay range for this position is $18.50 - $19.00 per hour. Pay is dependent on the applicant's relevant experience. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. You will receive a confirmation email stating your application has been submitted. Once your application has been reviewed, you should receive an update on your status via email. **Please keep an eye on your spam and junk mail** Please no phone calls to the clinic or offices regarding the position. If you are unable to submit your application, please email the recruiting department at careers@cranialtech.com for assistance #LI-Remote

Job Summary: We are looking for a Part-time Customer Service Representative with a positive attitude and attention to detail to facilitate inbound calls, update administrative details of customer accounts, and/or direct calls to the appropriate department as needed. Key Responsibilities: - Handle a high volume of inbound calls from customers and direct them to the proper departments if applicable - Work closely with other departments to ensure a positive customer experience - Strong problem-solving skills to quickly identify the root cause of customer issues and resolve them when necessary - Help explain contract details - Manage existing customer relationships that give our customers peace of mind and worry-free driving - Process payments and set up payment arrangements to resolve customer accounts - Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management. - Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management. Compensation: $20.75/hour Key to Success: - High school diploma or GED required - Strong COMPUTER LITERACY skills required - Previous knowledge of a CRM System (is a plus) - Goal-oriented—you set high standards for yourself and work to achieve them - Excellent verbal and written communication, persuasive speaking and listening skills - Ability to use good reasoning skills and to adapt on the fly - Great organizational skills and ability to multitask - Can work in a fast-paced environment and under pressure - Available workspace at home that includes: - High-Speed Internet at a minimum of 50 Mbps - Isolated work environment away from others during scheduled shifts. The candidate(s) offered this position will be required to pass a pre-employment background check. Our Benefits Include: - Paid training - Work From Home Opportunity - Computer Equipment Provided - 401(k) with company match after 90 days of employment - Medical, Dental, and Vision Insurance - Voluntary Life Insurance - Internet Stipend - Paid Time Off - Holiday Pay Learn more about life at Endurance—connect with us on LinkedIn, Facebook, Instagram and Twitter. Equal Employment Opportunity Endurance Warranty Services is proud to be an equal-opportunity employer. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Our differences are what make us better together. Endurance Warranty is an E-Verify Company. About Endurance Endurance Warranty has been honored with multiple Stevie Awards for being a great place to work, and we’re growing rapidly. We’re a fast-paced company offering limitless opportunities to grow your career. Thanks to our dedicated employees, we provide best-in-class auto repair coverage to customers across the country, protecting people from unexpected and costly breakdowns for almost 15 years. At Endurance, we embrace the entrepreneurial spirit, and you’ll play a role in shaping this dynamic industry. We offer great pay, amazing benefits, and the opportunity to learn and grow. When you work for Endurance, you’re working for a company that cares about you and your future. We empower employees to lead, drive change and give back where they work and live. Our people are our greatest strength, and we’re proud to work as a diverse team to serve our customers and our community. Therefore, we’ve been honored as a top place to work, including multiple StevieⓇ Awards for the best workplace and great employer. For the last several years, Endurance has also earned a spot-on Selling Power’s “50 Best Companies to Sell For” and consistently makes industry lists from Crain’s and Inc. magazine for our continuous and significant growth. Experts in the industry recognize that our employees care as well—Consumer Affairs highly recommends Endurance, and our customers highly rate us on Google, Trustpilot, and other major online review sites. Come accelerate your career with us. We’ll give you the tools you need to succeed at work and the flexibility to enjoy life outside of your job.