FinThrive

Role Description The FinThrive Value Services group is responsible for delivering exceptional customer onboarding outcomes and supports optimized adoption of our solutions. This role is responsible for leading FinThrive’s Customer Value Enablement strategy—driving measurable improvements in customer performance while enabling Customer Success, Advisory, and Services teams to engage customers more effectively. - Own and operationalize FinThrive’s Customer Value Enablement operating model. - Establish a clear execution roadmap with defined objectives, deliverables, owners, and success metrics. - Provide clear, role-based guidance for Customer Success, Advisory, and Support teams. - Define and track Value Enablement success metrics related to client-realized outcome improvement. - Develop and maintain standardized diagnostic frameworks, playbooks, and escalation pathways. - Partner cross-functionally with Product and Analytics teams. - Lead internal enablement efforts including creation of documentation and training materials. - Provide executive-ready insights and summaries that support leadership decision-making. Qualifications - 12–15+ years of consulting, operations, transformation, customer success, and/or customer value roles. - Experience with driving improved revenue cycle outcomes across various workflows. - Proven experience leading complex, cross-functional initiatives from concept through execution. - Strong project or program management capability. - Deep understanding of healthcare revenue cycle operations, performance measurement, and analytics-driven decision making. - Ability to balance hands-on execution with strategic planning. Requirements - Bachelor’s Degree. - Prior experience in customer value realization, healthcare analytics, performance improvement, or management consulting. - Familiarity with customer success platforms, analytics solutions, or value dashboards. - High degree of ownership, bias toward action, and ability to operate independently. Benefits - Fully remote working environment. - Flexible time off (FTO). - Professional development opportunities. - 12 Weeks of paid parental leave. - In-person and virtual company retreats. - 5-days of paid volunteer hours at an approved 501(c)(3) Organization. - Company lump-sum contribution to HSA-eligible medical enrollees. - 401k Eligible upon date of hire—up to 3% company match. - Exclusive discounts from your favorite brands via PerkSpot.

Role Description FinThrive is seeking a detail-oriented Software Quality Engineer to ensure the quality, reliability, and performance of our healthcare technology platforms. You will work closely with cross-functional engineering teams to validate application functionality, develop automated testing solutions, and ensure high-quality releases across data, APIs, and integrated systems. This role is ideal for someone who is hands-on with testing and automation, thrives in Agile environments, and is passionate about building scalable QA practices. - Collaborate with Agile teams to support the delivery of new features and enhancements - Design, document, and execute test plans, test cases, and test strategies - Perform functional, integration, system, and regression testing across applications, APIs, and data platforms - Validate data quality across relational and non-relational databases - Develop and maintain QA automation frameworks using open-source tools (e.g., Selenium, pytest) - Execute both manual and automated testing to ensure release quality - Set up and manage test data and test environments for integration and QA workflows - Track, document, and support resolution of defects, including basic root cause analysis - Support CI/CD pipelines by integrating automated test execution into build and deployment processes - Work with offshore and cross-functional teams to align testing efforts - Participate in sprint planning, backlog refinement, and estimation of QA work - Continuously learn and improve QA processes, tools, and best practices Qualifications - Bachelor’s degree in Computer Science, Engineering, or related field - 2–4 years of experience in software quality assurance or testing - Experience testing modern applications built with C#, Python, Java, or .NET frameworks - Hands-on experience with SQL and working with relational databases (basic NoSQL exposure preferred) - Experience with manual and automated testing approaches - Familiarity with QA automation tools such as Selenium, pytest, or similar frameworks - Experience working in Agile/Scrum environments - Basic understanding of CI/CD pipelines (Azure DevOps, Jenkins, or equivalent) - Experience working in Windows and/or Linux environments - Strong analytical, problem-solving, and debugging skills - Effective communication skills and ability to collaborate across teams Requirements - Experience working in a cloud environment (Azure preferred) - Exposure to API testing tools (Postman, REST Assured, etc.) - Familiarity with BDD frameworks (e.g., SpecFlow, Cucumber) - Experience testing data pipelines, APIs, or integration-heavy systems - Knowledge of test automation best practices and scalable QA frameworks - Exposure to healthcare systems, EDI transactions, or regulated environments - Understanding of DevOps concepts or infrastructure testing Benefits - FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits.

Role Description As a member of our Sales Solution Strategy team, the Solution Strategy Manager will have responsibility for the growth of Government Reimbursement Technology and Services as set by a quarterly and annual operating plan. Supporting revenue growth for end-to-end solutions. What you will do - Perform all detailed solution demonstrations and presentations related to the Government Reimbursement Technology and Services. - Serve as subject matter expert for the Government Reimbursement Technology and Services groups. - Provide consulting and guidance to corporate functions including product management, solution marketing, sales training, and corporate marketing. - Collaborate closely with Sr Director and Commercial leadership to develop a comprehensive quarterly and yearly business plan. - Assess skills and gaps among field sales representatives and develop a plan to address developmental needs for assigned product group. - Joint travel and other client interactions with the sales team as needed. - Participate in or speak at industry events as needed for company promotion. - Collaborate with sales leaders on winning strategies. - Partner with Commercial Talent Development to provide onboarding and continuing education on revenue cycle solutions. - Develop competency with all FinThrive offerings for end-to-end presentations. - Actively manage additional projects as assigned by Sr. Director. - Assist in mentoring new team members. Qualifications - Strong skills in public speaking, creating presentations, and developing winning sales strategies. - Experience in influencing others during the decision-making process. - Knowledge of Hospital revenue cycle and healthcare finance. - Deep understanding of end-to-end RCM processes. - Knowledge of industry standards related to service delivery in the healthcare revenue cycle. - In-depth knowledge of regulatory and delivery requirements facing the revenue cycle. - Experience interfacing with both internal team members and external customers. - Growth focus and track record of successfully generating new revenue. - Work autonomously, independently, and as part of a team. - Highly organized, comfortable collaborating with commercial leaders and client executives. - Computer knowledge including MS Office (Outlook, Word, Excel, PowerPoint, Teams). - Must be able to travel 50%. Requirements - 5+ years of experience in supporting solutions sales or leading a technology or services sales process. - Entrepreneurial mindset. - Experience using CRM software, preferably SalesForce.com. - Experience in revenue cycle within a healthcare organization. - Experience with executive level presentations. Benefits - Fully remote working environment. - Flexible time off (FTO). - Professional development opportunities. - 12 Weeks of paid parental leave. - In-person and virtual company retreats. - 5-days of paid volunteer hours at an approved 501(c)(3) Organization. - Company lump-sum contribution to HSA-eligible medical enrollees. - 401k Eligible upon date of hire—up to 3% company match. - Exclusive discounts from your favorite brands via PerkSpot.

Role Description The Software Engineer with FinThrive is responsible for the design and development of new features and tools to support our industry’s leading healthcare software. This position also supports and maintains existing products for growth. The ideal candidate will have experience with software development practices and patterns, as well as direct experience building and deploying applications on the Azure cloud. Experience working in a forward-looking, fast-paced environment that embraces continuous integration and agile (SCRUM) development practices is critical. You will collaborate with a high-energy team that provides an opportunity for flexibility of responsibility, schedule, and location. - Develop new features and the maintenance and enhancements of existing functionality - Leading and mentoring a team of software developers, providing technical guidance, feedback, and support - Design, develop, and maintain scalable full stack applications using C#/.NET (6+) on the backend and Angular/TypeScript on the frontend - Designing and architecting scalable, maintainable, and efficient software systems - Implementing best practices, coding standards, and quality assurance processes within the team - Participating in code reviews, ensuring adherence to coding standards and best practices - Troubleshooting, resolving technical issues, and addressing challenges in project implementation - Enhance and maintain existing functionality across both client and server sides - Write clean, maintainable, and well-tested code with a strong emphasis on unit testing for all new features - Collaborate with cross-functional teams to evaluate and implement effective technical and business solutions - Utilize Microsoft Azure services for application hosting, deployment, monitoring, and integration - Identify opportunities to incorporate new technologies into the tech stack for improved performance and scalability - Work directly with support and DevOps teams to troubleshoot and resolve production issues, including deployment and release support - Analyze and fix application defects, providing thorough root cause analysis - Actively contribute to all stages of the software development life cycle (SDLC), including development, QA, documentation, and deployment - Communicate effectively and work collaboratively with team members, both onsite and remote, to ensure successful delivery Qualifications - Bachelor’s degree in computer science, Information Technology, or a related field - 8+ years of experience in software development within an Agile environment - Strong experience with C# and .NET 6+ for backend development - Experience in designing and working with SQL Server and relational databases - Proficient in building and consuming RESTful APIs using ASP.NET - Solid understanding of data access technologies like ADO.NET, Entity Framework, and common design patterns - Proven frontend development experience using Blazor, Angular, TypeScript, JavaScript, HTML, and CSS - Hands-on experience with Microsoft Azure, including services like App Services, Azure Functions, Azure SQL, Storage, and DevOps pipelines - Excellent communication skills - both oral and written - Strong collaboration mindset and ability to work effectively within a distributed team environment - Ability to work independently and prioritize tasks effectively in a fast-paced support environment Requirements - Healthcare domain knowledge - Azure cloud development (Blob storage, File Shares, VMs, Docker, ACS, AKS) - Automated Testing & Continuous Integration - Test Driven Development (TDD) - Software Design Patterns - AI First Approach - Customer Service experience preferred Benefits - Professional development opportunities - Term life, Accidental & Medical Insurance - Meal and Transport arrangements Company Description FinThrive is advancing the healthcare economy. For the most recent information on FinThrive’s vision for healthcare revenue management visit finthrive.com/why-finthrive . Award-winning Culture of Customer-centricity and Reliability. At FinThrive we’re proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at https://finthrive.com/careers#culture .

Role Description The objective of the position is to have a colleague with good project management and client management skills own all aspects of assigned client relationships with supervision. This is a role for an individual contributor who will engage with all areas of the business as well as cross-functional FinThrive teams to ensure client satisfaction. This position adds value to the organization by allowing for more effective communication across the Data Intake area to the client, thus allowing for faster/high quality implementations resulting in increased customer satisfaction. What you will do - Manage all aspects of assigned client relationships with supervision. - Work with supervisor to create client Executive Summaries. - Engage with and effectively communicate with all areas of the business to ensure successful project outcomes (Includes: Client Delivery Implementation, Cost Report Production Team, Claims Production Team, Audit Team, Accounting Team, and Product Team). - With direction from supervisor, engage with cross-functional areas of FinThrive to ensure customer satisfaction (Includes: Onboarding and Customer Success Teams). - Work with supervisor to provide project-specific direction to 3rd party vendors. - Monitor workload with supervisor to ensure deadlines are met. - Maintain knowledge of all Government reimbursement products and services. - Work with supervisor and assigned Implementation Analysts to set priorities and timelines. - Other duties as needed. Qualifications - Bachelor's degree or equivalent. - 2 years+ experience in dedicated Account Management / Relationship Management required. - Good Project Management skills (e.g., managing multiple client/team requests and deadlines) required. - Good interpersonal skills to effectively communicate with all levels of the organization (peers, management) and customers. - Strong work ethic and desire to grow within career. - Ability to work and thrive in a fast-paced environment. - Travel required: Minimal (a couple of times a year). Requirements - Expertise with Microsoft Dynamics CRM/Salesforce, Outlook, Excel, and SharePoint preferred. - Exceptional ability to organize work and tasks; attention to detail and excellent follow-through. - Excellent verbal and written communication skills—involving high-level communications with internal and external contacts. Benefits - Remote-friendly organization. - Time to recharge and pursue passions. - Positive and supportive work environment. - Opportunities for career growth with training and education. Company Description FinThrive is advancing the healthcare economy. We rethink revenue management to pave the way for a healthcare system that ensures every transaction and patient experience is addressed holistically. We’re making breakthroughs in technology—developing award-winning revenue management solutions that adapt with healthcare professionals, freeing providers and payers from complexity and inefficiency, so they can focus on doing their best work.

Role Description Join a team of passionate and innovative engineers driving the future of healthcare technology! We're looking for motivated professionals to help evolve our cutting-edge healthcare products. In this role, you'll play a key part in maintaining and modernizing a legacy system, transforming it into a high-performing, cloud-based solution. Collaborate with product teams and scrum master(s) to bring groundbreaking features to life, ensuring top-tier performance, scalability, and best practices. If you're excited about making a real impact in healthcare through technology, this is the perfect opportunity to grow and innovate! What you will do - You will be part of a team of hands-on engineers working to continuously improve our software development and release processes along with improving system stability, monitoring and reliability. - You will work closely with other software engineering, information security and production support. - Support and enhance automated (CI/CD) continuous integration - continuous deployment infrastructure. - Work with Development, Quality Assurance, and Infrastructure teams to write, support, and review existing tools and provide designs for automation of repeatable testing exercises with an emphasis in moving security and quality earlier in the development lifecycle. - Promote automation and focus on eliminating manual steps wherever possible. - Analyze and resolve configuration and performance issues in development, test, and production environments. Qualifications - 1+ years of experience managing Windows Server based infrastructure. - Diagnostic and troubleshooting skills (.NET/CORE, SQL Server). - SQL Server query design and optimization. - Full understanding of Microsoft Office products, Visual Studio and SQL Server Management Studio. - 1+ years of .NET Windows Services, Web Service, Website software utilizing C# and .NET CORE. - Experience designing, coding, and modifying user-facing applications using Angular (2+), TypeScript, and modern front-end tools. - Understanding of the software development lifecycle, continuous integration/continuous delivery and familiarity with software repository and deployment tools Azure Dev Ops and Azure Pipelines. - Experience working with SQL Server 2016+. - SAFe Development Methodology (Agile). - Experience using AI Assisted Coding tools (Cursor). Requirements - Minimum bachelor’s degree. - General understanding of C++/ ANSI C or Java, Angular, .NET. - Experience working with healthcare-based systems (preferred). Benefits - FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. - For the most up-to-date offerings visit finthrive.com/careers-benefits.

About FinThrive FinThrive is advancing the healthcare economy. We rethink revenue management to pave the way for a healthcare system that ensures every transaction and patient experience is addressed holistically. We’re making breakthroughs in technology—developing award-winning revenue management solutions that adapt with healthcare professionals, freeing providers and payers from complexity and inefficiency, so they can focus on doing their best work. Our end-to-end revenue management platform delivers a smarter, smoother revenue experience that increases revenue, reduces costs, expands cash collections, and ensures regulatory compliance across the entire revenue cycle continuum. We’ve delivered over $10 billion in net revenue and cash to more than 3,245 customers worldwide. When healthcare finance becomes effortless, the boundaries of what’s possible in healthcare expand. For more information on our new vision for healthcare revenue management, visit finthrive.com Award-winning Culture of Customer-centricity and Reliability At FinThrive we’re proud of our agile and committed culture, which has led to certification as a "Great Place to Work" since 2017. We’re honored to have been ranked #21 among the Best Workplaces in Healthcare for 2023, and we know that it's our collective dedication that makes FinThrive an exceptional place to work. • Find balance with our remote-friendly organization • Take time to recharge and pursue your passions • Be part of a positive and supportive work environment • Grow and excel your career with training and education Our Perks and Benefits FinThrive is committed to continually enhancing the employee experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com/careers-benefits. Impact you will make The Customer Success Manager (CSM) is responsible for managing assigned Customers and supporting all aspects of Customer management activities. This role is accountable for Customer satisfaction and value realization as measured by Gross and Net revenue targets, contract renewal and referrals for expansion opportunities. The CSM will collaborate with other colleagues from Customer Success, Sales, Support, Implementation, Product Management, Development and Marketing, as appropriate to serve the needs of their customers. What you will do - Must be well-versed in the details of all levels and functions within the full scope of Revenue Cycle of US Healthcare. - Maintain accurate and up-to-date customer records and documentation. - Ensure all interactions are documented in the customer relationship management (CRM) system. - Manage all renewals, maintain accurate listings of contract expiration dates, and handle notification requirements. - Identify growth opportunities within assigned client base - Secure and increase references, fostering a high response rate and positive KLAS and Net Promoter survey scores.Secure and increase references - Ensure client satisfaction, to include owning communication of value realization, as well as by managing and setting customer expectations, through proactive outreach - Serve as an internal escalation point for issues regarding a customer’s contract, invoices and account receivable. - Adoption and utilization of resources provided to pro-actively monitor and manage customer outcomes and success to include: - Gainsight - Salesforce - Identify risk to existing customer and Internally document risk mitigation plans for assigned accounts. - Ability to play a key role in customer satisfaction and performance - Accept responsibility/accountability for responding to all assigned customer issues and tasks. Takes full responsibility for the account in customer satisfaction, communication, and when needed, escalation - Assure satisfaction among customer groups with the quality and amount of support provided by monitoring and responding appropriately to outcomes and feedback - Identify opportunities for operational and process improvements related to the utilization and integration - Conduct business reviews with quarterly or annual frequency depending on client and monthly pulse checks - Open to work in 24X7 environment. - Manage escalations from assigned customers. What we would like to see - Bachelor’s degree - 5+ years of relevant work experience in Account Management or Customer Success. - Experience using Gainsight - Experience in healthcare industry - Previous sales experience and leadership - LMS Tools FinThrive’s Core Values and Expectations • Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive’s core values of courage, authenticity, respect, excellence, and service, operates effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seeks out continuous feedback and learning opportunities • Support FinThrive’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FDCPA, FCRA, and other laws applicable to FinThrive’s business practices; this includes becoming familiar with FinThrive’s Code of Ethics, attending training as required, notifying management or FinThrive’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations. Physical Demands The physical demands and work environment characteristics described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - While performing the duties of this job, the employee is occasionally required to move around the work area; sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear - Must occasionally lift and/or move up to 15 pounds - Must be able to talk, listen and speak clearly on telephone or video calls - Mental Demands: the employee must be able to follow directions, to get along with others, and handle stress - Work environment: The noise level in the work environment is usually minimal - Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards - Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards About FinThrive FinThrive is advancing the healthcare economy. For the most recent information on FinThrive’s vision for healthcare revenue management visit finthrive.com/why-finthrive Award-winning Culture of Customer-centricity and Reliability At FinThrive we’re proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at https://finthrive.com/careers#culture Our Perks and Benefits FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. · Professional development opportunities · Term life, Accidental & Medical Insurance · Meal and Transport arrangements FinThrive’s Core Values and Expectations · Demonstrate integrity and ethics in day-to-day tasks and decision-making, adhere to FinThrive’s core values of being Customer-Centric, Agile, Reliable, and Engaged, operate effectively in the FinThrive environment and the environment of the workgroup, maintain a focus on self-development and seek out continuous feedback and learning opportunities · Support FinThrive’s Compliance Program by adhering to policies and procedures about HIPAA, GLBA, FCRA, and other laws applicable to FinThrive’s business practices; this includes becoming familiar with FinThrive’s Code of Ethics, attending training as required, notifying management or FinThrive’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations. FinThrive is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations. © 2024 FinThrive. All rights reserved. The FinThrive name, products, associated trademarks, and logos are owned by FinThrive or related entities. RV092724TJO

About the Role Impact you will make Join a company considered a Best Place to Work, where innovation, culture, and purpose come together to make a meaningful difference in healthcare. At FinThrive, we’re not just building technology - we’re leading the transformation of healthcare revenue cycle management. As a KLAS-ranked industry leader, we offer cutting-edge, cloud-based solutions that span the front, middle, and back of the revenue cycle. Best in class End to End Revenue Cycle Solutions and Services enable our sellers to gain access to C-Suite Providers’ contacts. Our industry is growing, and we need talented sales professionals to continue our double-digit growth! We are proud to be a strategic partner to HFMA, helping providers assess their revenue cycle technology adoption and strategically plan for their next technology investment. In this role, you’ll have the team, tools, recognition, and collaboration needed to build a pipeline and win deals —while helping your clients thrive. If you're a strategic, customer-centric seller who flourishes in high-growth environments and is looking to make an immediate impact, we want to hear from you. What you will do - Own and expand revenue within a defined set of existing health system clients - Develop and execute detailed territory and account plans aligned to client goals, with a focus on cross-sell and upsell opportunities - Lead consultative discovery processes to understand each prospect's unique challenges and align FinThrive solutions accordingly - Maintain customer C-suite and VP-level relationships across departments - Conduct proactive quarterly business reviews and strategic planning sessions to ensure client success and identify new value opportunities - Collaborate with Customer Success, Solution Strategy, and Product teams to develop tailored solution recommendations and account strategies - Consistently maintain an active, healthy sales pipeline and accurately forecast in Salesforce - Deliver compelling presentations and proposals with a focus on ROI, value realization, and strategic alignment - Represent FinThrive at healthcare industry events and association meetings to deepen client relationships and develop new opportunities What you will bring - 5+ years of healthcare RCM technology sales experience with a proven record of exceeding annual Booking quota attainment - Proven success selling to large health systems and navigating complex multi-stakeholder sales cycles - Ability to think strategically while executing tactically to grow revenue within assigned accounts - Experience selling six- and seven-figure technology deals in healthcare revenue cycle management - Excellent planning, relationship management, negotiation, and presentation skills - Proven ability to thrive when leading customer sales meetings and ROI discussions with hospital leadership - High accountability and entrepreneurial spirit - Proficiency with CRM and other modern sales tools - Willingness to travel up to 50% or more as needed What we would like to see - Bachelor’s degree (MBA a plus) - Knowledge of Epic, Meditech and Cerner EHR ecosystems - HFMA or NAHAM membership or certification - Proficiency with SFDC, Gong, and Seismic About FinThrive FinThrive is advancing the healthcare economy. For the most recent information on FinThrive’s vision for healthcare revenue management visit finthrive.com/why-finthrive. Award-winning Culture of Customer-centricity and Reliability At FinThrive we’re proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at https://finthrive.com/careers#culture. Our Perks and Benefits FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com/careers-benefits. FinThrive’s Core Values and Expectations - Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive’s core values of being Customer-Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities - Support FinThrive’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA and other laws applicable to FinThrive’s business practices; this includes becoming familiar with FinThrive’s Code of Ethics, attending training as required, notifying management or FinThrive’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations Physical Demands The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Statement of EEO FinThrive values diversity and belonging and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're committed to providing reasonable accommodation for qualified applicants with disabilities in our job application and recruitment process. FinThrive Privacy Notice for California Resident Job Candidates Know Your Rights Pay Transparency Notice FinThrive is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations. © 2024 FinThrive. All rights reserved. The FinThrive name, products, associated trademarks and logos are owned by FinThrive or relat­ed entities. RV092724TJO finthrive.com | FinThrive Careers | FinThrive Benefits & Perks | Physical Demands

About the Role Impact you will make The Senior Software Engineer II with FinThrive is responsible for the design and development of new features and tools to support our industry leading healthcare software. This position also supports and maintains existing products for growth and development of our Collections Manager and Denials technology suite. The ideal candidate will have experience with software development practices and patterns, as well as direct experience in researching, designing, implementing, and supporting enterprise-level cloud-based solutions. Experience working in a forward-looking, fast paced environment that embraces continuous integration and agile (SCRUM) development practices is critical. Collaborating on a high energy team that provides an opportunity for flexibility of responsibility, schedule and location.  What you will do Major Responsibilities/Activities: - Responsible for developing new features and the maintenance and enhancements of existing functionality  - Responsible for working within and maintaining an extensible and performant system architecture  - Maintain a broad knowledge of emergent trends in software development platforms, tools, methodologies and their underlying principles  - Code review, unit test coverage and continuous improvement  - Build tools to support automation and productivity  - Communicate effectively with team members and project leadership to identify needs and evaluate alternative business solutions.  - Ensure unit tests written for all new code  - Seek opportunities to incorporate new technologies into the product’s technology stack when they can add value  - Work directly with support organizations to resolve production issues  - Provide application support by analyzing defects, replicating/fixing defects and providing root cause analysis for defects  - Troubleshoot and resolve functional and performance related issues  What you will bring - 8+ years of experience in Software Development. - Expertise in Visual Studio, C#, ASP.NET (MVC, RESTful APIs). - Strong knowledge of .NET Framework 4.8 and .NET 8+. - Proficiency with Git and modern branching strategies. - Experience with modern web development (React, Angular, or similar). - Hands-on experience with SQL Server using ORM tools like Dapper or Entity Framework. - Understanding of OOD & Design Patterns, including Dependency Injection - Experience with microservices architecture and Azure cloud-based development. - Proficiency in messaging protocols (REST, SOAP, WSDL, X12). - Familiarity with unit testing frameworks (e.g., XUnit, MSTest, etc). - Experience with CI/CD pipelines and DevOps tools (Azure DevOps, GitHub Actions, or Jenkins). - Secure coding practices and understanding of OWASP guidelines. - Strong debugging and performance optimization skills - Excellent oral and written communication skills. - Travel required: None What we would like to see - Bachelor’s degree in computer science or related field. - Experience with distributed, message-based systems (e.g., Azure Service Bus, RabbitMQ, NServiceBus). - Automated Testing and Test-Driven Development (TDD). - Front-end testing experience (e.g., Jest, Cypress, Playwright). - Experience with Docker, Kubernetes, Helm, Istio - Healthcare domain knowledge, including HIPAA compliance, Patient Accounting, Revenue Cycle Management, and IT integration. - Familiarity with performance monitoring and troubleshooting tools (e.g., Prometheus). - Strong collaboration and mentoring skills for team development. About FinThrive FinThrive is advancing the healthcare economy. For the most recent information on FinThrive’s vision for healthcare revenue management visit finthrive.com/why-finthrive.   Award-winning Culture of Customer-centricity and Reliability At FinThrive we’re proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at https://finthrive.com/careers#culture. Our Perks and Benefits FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com/careers-benefits.   FinThrive’s Core Values and Expectations - Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive’s core values of being Customer-Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities - Support FinThrive’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, GLBA, FCRA, and other laws applicable to FinThrive’s business practices; this includes becoming familiar with FinThrive’s Code of Ethics, attending training as required, notifying management or FinThrive’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations Physical Demands The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. About FinThrive FinThrive is advancing the healthcare economy. For the most recent information on FinThrive’s vision for healthcare revenue management visit finthrive.com/why-finthrive Award-winning Culture of Customer-centricity and Reliability At FinThrive we’re proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at https://finthrive.com/careers#culture Our Perks and Benefits FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. · Professional development opportunities · Term life, Accidental & Medical Insurance · Meal and Transport arrangements FinThrive’s Core Values and Expectations · Demonstrate integrity and ethics in day-to-day tasks and decision-making, adhere to FinThrive’s core values of being Customer-Centric, Agile, Reliable, and Engaged, operate effectively in the FinThrive environment and the environment of the workgroup, maintain a focus on self-development and seek out continuous feedback and learning opportunities · Support FinThrive’s Compliance Program by adhering to policies and procedures about HIPAA, GLBA, FCRA, and other laws applicable to FinThrive’s business practices; this includes becoming familiar with FinThrive’s Code of Ethics, attending training as required, notifying management or FinThrive’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations. FinThrive is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations. © 2024 FinThrive. All rights reserved. The FinThrive name, products, associated trademarks, and logos are owned by FinThrive or related entities. RV092724TJO

About the Role Impact you will make The Director, Customer Success is responsible for managing assigned customers and supporting all aspects of customer management activities. This role is accountable for customer satisfaction and value realization as measured by gross and net revenue targets, contract renewal, and referrals for expansion opportunities. The Director, Customer Success will collaborate with colleagues from Customer Success, Sales, Support, Implementation, Product Management, Development, and Marketing, as appropriate, to serve the needs of customers. What you will do - Adopt and utilize resources provided to proactively monitor and manage customer outcomes and success, including: - Gainsight - Salesforce - FinThrive Analytics - Capture and track customer value metrics and targets to demonstrate achievement of metrics/results and return on investment (ROI). - Create an account plan and customer growth strategy in collaboration with Sales Executives. - Internally document at-risk mitigation plans. - Provide leadership with regular updates on assigned customer status, leveraging internal tools to support red/yellow/green status reporting. - Own the role of Director, Customer Success as a key driver of customer satisfaction and performance. - Accept responsibility and accountability for responding to all assigned customer issues and tasks. - Take full responsibility for the account in customer satisfaction, communication, and escalation when needed. - Assure satisfaction among customer groups by monitoring and responding appropriately to outcomes and feedback. - Identify opportunities for operational and process improvements related to utilization and integration. - Manage all renewals and maintain accurate listings of contract expiration dates and notification requirements. - Protect existing revenue through monthly analysis of revenue variances. - Serve as the internal escalation point for issues regarding customer contracts or invoices. - Conduct annual reviews and quarterly pulse checks with customers. - Maintain a full understanding of internal control requirements within the area of responsibility and ensure proper change management protocols are followed. - Meet and exceed quarterly and annual customer revenue targets. - Comply with the renewal process and meet or exceed annual renewal targets. - Identify growth opportunities within the assigned customer base. - Secure and increase customer references. - Foster high response rates and positive KLAS and Net Promoter Score (NPS) results. - Ensure customer satisfaction, including ownership of value realization communication and management of customer expectations through primarily remote engagement with limited travel. - Manage escalations from assigned customers. What you will bring - Bachelor’s degree. - 3+ years of experience in Customer Success leadership, or within the revenue cycle management (RCM) function of a hospital. - Executive presence and strong presentation skills. - Ability to work autonomously, independently, and collaboratively within a team. - Strong written and verbal communication skills with the ability to synthesize complex issues into clear, simple messages. - Experience interfacing with both internal team members and external customers as part of a solutions-based team. - Proficiency in MS Office (Outlook, Word, Excel, PowerPoint). - Proactive self-starter with ownership mentality and strong drive. - Collaborative team player and quick learner. - Willingness to travel up to 40-60% What we would like to see - Experience in healthcare revenue cycle management (RCM). - Knowledge of FinThrive products and services or competitive solutions. - Strong understanding of the healthcare industry, specifically revenue cycle management. - Experience using Gainsight. - Involvement with HFMA. About FinThrive FinThrive is advancing the healthcare economy. For the most recent information on FinThrive’s vision for healthcare revenue management visit finthrive.com/why-finthrive. Award-winning Culture of Customer-centricity and Reliability At FinThrive we’re proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at https://finthrive.com/careers#culture. Our Perks and Benefits FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com/careers-benefits. FinThrive’s Core Values and Expectations - Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive’s core values of being Customer-Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities - Support FinThrive’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA and other laws applicable to FinThrive’s business practices; this includes becoming familiar with FinThrive’s Code of Ethics, attending training as required, notifying management or FinThrive’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations Physical Demands The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Statement of EEO FinThrive values diversity and belonging and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're committed to providing reasonable accommodation for qualified applicants with disabilities in our job application and recruitment process. FinThrive Privacy Notice for California Resident Job Candidates Know Your Rights Pay Transparency Notice FinThrive is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations. © 2024 FinThrive. All rights reserved. The FinThrive name, products, associated trademarks and logos are owned by FinThrive or relat­ed entities. RV092724TJO finthrive.com | FinThrive Careers | FinThrive Benefits & Perks | Physical Demands