• Provide first response and technical support for issue resolution via email and remote sessions. • Ask appropriate fact finding questions to clearly identify and understand the client’s issue while helping to isolate potential root cause. • Escalate cases requiring advanced technical skill. • Advise customers on network related requirements - including firewalls ports & basic TCP/IP settings when appropriate. • Serve as the client’s subject matter expert for the Appspace platform and app • Identify operational issues via retrieval and evaluation of errors and logs • Problem solve and embrace technical curiosity to research issues when needed • Stay organized and document all customer interactions using company CRM (Salesforce) and related tools

• Respond to incoming customer inquiries via phone, email, or chat regarding service issues, outages, or technical difficulties • Diagnose and resolve basic technical problems related to internet connectivity, modem/router configuration, phone lines • Walk customers through step-by-step instructions to resolve issues and provide clear, concise communication throughout the troubleshooting process • Accurately log customer interactions, issues, and resolutions in the company’s CRM system • Escalate unresolved or complex technical issues to higher-level support teams while providing detailed documentation of the problem • Maintain a strong understanding of the company’s products, services, and equipment to provide accurate information and recommendations • Stay up-to-date with new technology, service updates, and industry trends to effectively assist customers • Educate customers on how to use equipment and services effectively, ensuring they maximize the value of their telecommunications package • Provide tips to improve internet speeds, optimize Wi-Fi coverage, and troubleshoot minor issues independently • Ensure all interactions reflect a professional and empathetic approach, maintaining a high standard of customer service • Educate customers on product features, usage best practices, and self-service tools to enhance their experience • Work closely with other support team members, field technicians, and the network operations team to ensure quick resolution of technical issues • Communicate service outages or network maintenance updates to customers and provide realistic timelines for resolution • Additional duties as required.

Job Description: Job Title: Technical Support Engineer Operating Company: Environmental Solutions Group – 3rd Eye Location: Remote Reports to: Service and Support Manager Department: Operations POSITION SUMMARY: Provide advanced technical support for 3rd Eye products, systems, and related manufacturing processes. Support internal teams, field service personnel, and customers by diagnosing issues, recommending solutions, and ensuring equipment and technology operate safely, reliably, and within quality standards. This role requires strong communication skills, analytical thinking, and a solid understanding of mechanical, electrical, and software‑integrated systems. The Technical Support Engineer will contribute to product reliability, documentation accuracy, and continuous improvement initiatives across the organization. ESSENTIAL JOB FUNCTIONS INCLUDE: - Provide remote technical support for 3rd Eye equipment, systems, and integrated technologies. - Diagnose mechanical, electrical, hydraulic, and control system issues; recommend corrective actions. - Serve as a technical resource for production, field service, warranty, and customer support teams. - Conduct rootcause analysis and assist in developing corrective and preventive actions. - Support the creation and maintenance of troubleshooting guides, service manuals, and technical documentation. - Assist in developing and improving manufacturing processes to ensure safety, quality, and efficiency. - Support new product introductions, including testing, documentation, and tooling/fixture requirements. - Participate in equipment evaluations, process capability studies, and continuous improvement activities. - Help maintain accurate routings, labor standards, and work instructions for manufacturing operations. - Contribute to document control activities, including writing and managing Engineering Change Requests (ECRs). - Collaborate with Engineering, Production, Maintenance, Quality, and Field Service teams to resolve technical challenges. - Provide technical input for capital equipment projects, testing, and validation activities. - Support Make vs. Buy analysis and other costreduction or efficiencyimprovement initiatives. - Deliver technical training to internal teams and occasionally to customers or field personnel. - Participate in continuous improvement efforts focused on Safety, Quality, Delivery, and Cost. - Identify sources of product or manufacturing variability and work with crossfunctional teams to reduce or eliminate issues. - Support Lean initiatives, including standard work development, workflow optimization, and 5S/Kaizen activities. - Assist with facility infrastructure projects and equipment upgrades as needed. JOB SPECIFICATIONS: • Bachelor’s Degree is plus a but not required • 12 Volt Experience or Certification is required • 2 or more years’ experience in Field Work pertaining to commercial vehicles is required • At least 2 years’ experience in technical support, manufacturing engineering, or related fields is beneficial • Experience with fabrication, assembly, or heavy industrial equipment preferred. • Proficiency with CAD systems is a plus/bonus but not required; Pro/E experience preferred. • Welding knowledge or background is a plus. • Strong understanding of continuous improvement methodologies. • Experience with Lean Manufacturing and structured problem solving tools. • Familiarity with quality processes such as SPC and FMEA is beneficial. • ISO 9001 experience is beneficial. • Experience developing, writing, and supporting capital equipment or facility layout projects. • Must be a self starter capable of working independently in a remote environment. • Strong analytical, verbal, and written communication skills. • Ability to exercise sound judgment and manage multiple priorities effectively. KNOWLEDGE, SKILLS, AND ABILITIES: Ethics and Work Standards: Maintain the highest ethical and work standards, while promoting the same attributes in co-workers and others.  Ensure that all business activities – with both internal and external customers – to be performed with a professional demeanor and that all participants be held accountable to this high standard. Communication:  Expresses thoughts clearly, both orally and in writing, using good grammar. Presents concise, well-organized reports in Microsoft Word, PowerPoint, and Excel.  Listens to understand input, feedback, and concerns.  Provides complete information in an open, honest, and straightforward manner.  Responds promptly and positively to questions and requests. Teamwork and Relationships:  Works with other employees willingly and in a spirit of cooperation and teamwork.  Supports cooperation.  Demonstrates a commitment to the entire business and is supportive of all initiatives (company and departmental) to help grow Environmental Solutions Group business in the United States and abroad.  Cooperates fully with others to achieve organizational goals. Is tactful, courteous, and considerate.  Embraces a positive outlook.  Is respected and trusted by others. Continual Improvement and Problem Resolution: Identifies and communicates suggestions for work improvements.  Uses technical and analytical abilities to assure existing work practices are the most efficient and cost effective possible. Performs root-cause analysis and implements viable, permanent solutions to problems.  Works with both internal and external customers to develop solutions which meet company-wide needs and objectives.  Applies a sense of urgency to resolve problems or creates opportunities that will increase productivity and create value.  Shares best practices with other employees across the business. Accountability:  Accepts responsibility and accessibility for both the strategic planning and the successful implementation of all projects, programs, and duties as outlined in this job description. Advises supervisor of concerns, problems, and progress of work in a timely manner. ABOUT ESG: Environmental Solutions Group stands at the forefront of sustainable innovation, dedicated to transforming the waste industry with eco-friendly equipment and technology solutions, all designed to improve the lives of our customers, and their communities.   This Connected Collections® ecosystem integrates advanced technology across our brands, including Heil® refuse collection vehicles, Marathon® Equipment compaction and recycling equipment, 3rd Eye® technology solutions, Soft-Pak® waste hauler software, Curotto-Can® automated carry cans, Bayne® lifting products, and Parts Central® OEM parts.   Driven by a mission of “Improving Lives,” our best-in-class teams, innovative products, and advanced technology work tirelessly to leave a lasting legacy of excellence and environmental stewardship, ensuring a greener, healthier planet for generations to come.   For more information, visit www.terexesg.com. The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision. Terex Corporation is an Equal Opportunity Employer and Affirmative Action Employer M/F/D/V. If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply. About Terex: Terex Corporation is a global leader in specialized equipment solutions, serving essential sectors such as emergency services, waste and recycling, utilities, and construction. Our diversified portfolio positions us in resilient, high-demand markets with strong long-term growth potential. We design and manufacture advanced specialty vehicles—including fire, ambulance, and recreational vehicles—alongside waste collection vehicles, materials processing machinery, mobile elevating work platforms, and equipment for the electric utility industry. Through our global dealer, parts and service network and true value-creating digital solutions, we deliver best-in-class lifecycle support, helping customers maximize return on investment. With a strong manufacturing footprint in the United States and operations across Europe, India, and Asia Pacific, Terex combines global reach with local expertise to capture opportunities worldwide. Our strategy is clear: exceed customer expectations, invest in innovation, leverage our diversified portfolio, and deliver consistent, profitable growth for our shareholders. For more information, please visit www.terex.com. Additional Information: We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. We are committed to recruiting, engaging, developing, and retaining team members at all levels of our global workforce. Our culture is defined by our Terex Way Values – Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Our values are the driving force behind our commitment to maintain an inclusive, supportive, non-discriminatory, and safe workplace for all team members. To that end, we are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions. As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability, including disabled veterans, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the recruiting department (person or department) at Globaltalentacquisitions@terex.com. The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.

• Design, build, and operate services and APIs for contacts, companies, syncing third party data sources, deduplication, enrichment, and search - prioritizing reliability, performance, and maintainability. • Partner with Product and Design to shape requirements, sequence milestones, and deliver incremental value that supports our customers. • Contribute to our data model and storage strategies for people and related objects, ensuring consistency, privacy, and scalability. • Improve platform resilience with robust observability, fault-tolerant patterns, and production readiness; participate in on-call to support business critical services. • Collaborate with adjacent squads to evolve architecture and shared components; participate in code reviews and provide mentorship to peers. • If you have React/TypeScript experience, contribute to end to end delivery by partnering on UI contracts and occasionally implementing UI that integrates with your services.