Role Description The ServiceNow Program Oversight Lead serves as the client’s independent authority and “Voice of the Customer” throughout the enterprise ServiceNow CSM and SPM deployments. This role provides governance, validation, and program oversight to ensure the implementation aligns with business objectives, adheres to ServiceNow leading practices, and avoids unnecessary customization or technical debt. The focus is on protecting the integrity of the platform, enforcing quality, and ensuring the program delivers as intended. ServiceNow CSM and SPM deployment experience is a must! Key Responsibilities - Technical Governance & Architecture Best Practice Oversight - Review and validate all Technical Design Documents (TDD) and Functional Requirements (FRD). - Enforce Out-of-the-Box (OOB) utilization, ensure alignment to CSDM, and maintain overall platform integrity and development standards. - Vendor Oversight & Delivery Accountability - Act as the primary liaison between business stakeholders and the implementation partner (e.g., HCLTech). - Identify and escalate risks, challenge architectural decisions, and ensure accountability across delivery. - Checkpoint & Deliverable Validation - Establish and enforce milestone checkpoints. - Validate “definition of done” and ensure all deliverables meet business requirements before acceptance. - Testing Strategy & Quality Assurance - Guide UAT strategy, test scenarios, and acceptance criteria. - Act as an independent arbiter on defects (bug vs. enhancement) and ensure readiness for go-live. - Strategic Alignment & Roadmap Support - Advise on platform roadmap and future phases (e.g., ITOM, HRSD). - Ensure current implementation supports long-term scalability and prepare the organization for adoption and transition. Qualifications - Bachelor’s degree in computer science or related fields with 5+ years’ experience as a Data Engineer. - 8+ years in the ServiceNow ecosystem, including 3+ years in a Lead Architect, Governance, or Strategic Advisory role. - Proven track record overseeing 2–3+ large-scale, full-lifecycle ServiceNow implementations (e.g., ITSM, SPM/ITBM, HRSD). - Strong understanding of ServiceNow best practices, including OOB utilization, CSDM alignment, and scalable platform design. - Ability to clearly communicate complex technical concepts to both executive stakeholders and technical teams. - Experience working alongside and challenging large system integrators (e.g., HCLTech). Preferred Qualifications - ServiceNow Certified System Administrator (CSA). - ServiceNow Certified Implementation Specialist (CIS). - Certified Technical Architect (CTA) or Certified Management Architect (CMA) (strong plus). - High emotional intelligence and strong stakeholder management. - Ability to navigate conflict and drive alignment across teams. - Maintains a partner-agnostic, objective perspective while holding delivery teams accountable. Locations - REMOTE Company Description Techstra Solutions is a certified woman-owned (WBENC) management consulting firm specializing in strategy, technology, and implementation services for large organizations undergoing digital and talent transformation. Our experienced team partners with clients to co-create innovative solutions in applications, data, AI, and automation that accelerate measurable, sustainable change. From advisory consulting through technical execution, we are dedicated to driving world-class business solutions that fit your strategic requirements and deliver results. For more information: www.techstrasolutions.com Equal Employment Opportunity Statement Techstra Solutions is an equal opportunity employer. The Company makes its decisions on merit, and its policy of equal opportunity prohibits discrimination in all phases of the employment process, including, but not limited to, recruitment, hiring, promotion, selection, transfer, demotion, layoff, termination, compensation, benefits, and other terms and conditions of employment. The policy of equal opportunity applies without regard to race, color, creed, religion, gender, sexual orientation, gender identification, pregnancy, marital status, national origin, ancestry, age, disability that can reasonably be accommodated without undue hardship, military status, veteran status, genetic predisposition or carrier status, alienage or citizenship, domestic partnership status, arrest or conviction record, status as a victim of domestic violence, or any other protected categories under federal, state, or local law. The Company also prohibits discrimination or harassment based upon the perception that a person has, or is associated with a person who has, any of these characteristics.

DescriptionAgora is a leading SaaS and FinTech platform transforming how real estate investment firms manage their capital, investors, and operations. Trusted by 700+ GPs, owners/operators, and investment firms globally, we help teams streamline the full lifecycle of investment management—from fundraising and onboarding to reporting, distributions, tax, and back-office automation. But we’re more than just software. We’re a team of bold thinkers, innovators, and real estate enthusiasts who believe complex processes should feel simple. Our platform combines modern technology with expert services, helping our customers raise more capital, deliver a better investor experience, and scale their businesses smarter. Agora is backed by top-tier VCs like Insight Partners and Qumra Capital, and we’re growing fast. We’ve been named one of Globes’ Most Promising Startups, recognized as a Best Start-Up Companies to Work For by Duns 100, and one of Business Insider’s Hottest PropTech Startups. We are looking for a Customer Success Operations Manager to build, optimize, and scale the operational backbone of our Customer Success organization. This is a highly strategic and hands-on role for someone who loves systems, dashboards, structured processes, and turning complexity into scalable frameworks. You must understand how CS teams operate in practice and be comfortable working closely with leadership to design infrastructure that supports retention and growth. You will partner cross-functionally with Customer Success, Support, RevOps, Product, Finance, and Systems to drive execution across retention strategy, forecasting, operating cadences, and system optimization. Key Responsibilities: - Cross-Functional Leadership Lead strategic CS initiatives to improve retention, expansion, onboarding, and overall customer value. Partner with CS, Support, RevOps, and Product to translate strategy into scalable processes, territory planning, and capacity models. - Retention & Forecasting Own retention forecasting, churn risk modeling, and expansion tracking. Establish forecast cadences and build analytics frameworks that provide forward-looking visibility into performance. - Systems & Process Ownership Define and optimize CS workflows and systems (HubSpot and other CS platforms). Improve automation, data hygiene, and scalable processes, while leveraging AI tools to drive efficiency and insights. - Reporting & Insights Build dashboards and reporting around retention, expansion, product adoption, and team productivity. Analyze large datasets to surface risks, opportunities, and actionable recommendations. - Operating Rhythm & Enablement Lead CS operating cadences (forecast reviews, QBRs, health reviews). Ensure strong process documentation and adoption of tools across the Customer Organization. Requirements - 4+ years of experience in Customer Success Operations, Revenue Operations, or a related analytical SaaS role, with hands-on support of CS teams (CSM/customer-facing experience – strong advantage). - Strong HubSpot expertise (workflows, automation, reporting, optimization) and experience with additional CS platforms such as Gainsight, Totango, Planhat, Zendesk, Intercom, or similar. - Advanced analytical skills, including building dashboards, reporting models, forecasting frameworks, and working with retention, churn, expansion, adoption, and customer health metrics. - Experience leveraging AI tools and automation to improve operational workflows and efficiency. - Systems-oriented, structured, and process-driven mindset with strong cross-functional collaboration skills in a fast-paced, evolving startup environment. This is a high-impact role for someone who wants to build scalable customer operations from the ground up and directly influence retention, expansion, and long-term customer value at Agora.

DescriptionAt monday.com, we help teams get more work done. We are the best AI work platform that empowers teams to automate, build, and scale their impact end-to-end with tools that actually execute the work for you. With over $1B in ARR, 250,000+ customers, and a global team, we’re serious about building a product people love to use and giving our employees the same ownership and flexibility to shape the way the world works. We’re looking for an experienced sales manager - specializing in CRM sales - to oversee a team focused on driving the success of monday.com's CRM product! https://monday.com/crm About The RoleThis is the start of something BIG! As a sales manager for our CRM product (our fastest-growing product line), you will be responsible for building, growing, and developing the very best CRM sales team by providing expert-level industry and sales knowledge, while coaching, training, and focusing on process improvement. The ideal candidate will value transparency and diversity, be driven to success, constantly curious, and have a passion for collaborating with, developing, and helping others. You should excel in building new teams while coaching experienced Account Executives on selling a CRM product suite. Come join our team so, together, we can impact how teams work across the globe! Requirements - 3+ years experience in B2B SaaS sales management - 3+ years of experience selling a CRM SaaS solution - Full Direct (New Business) sales cycle management & Cross-Sale (Expansion) experience required. Partnership experience is a plus! - Entrepreneurial mindset and ability to execute. This is the start of a large-scale build-out - Ability to continuously expand product knowledge and stay up-to-date on industry trends to effectively position against competitors - Demonstrate a strong adherence to process, with a passion for process improvement - Strong customer-facing and presentation skills with the ability to establish credibility with executives - Experience negotiating and navigating contracts and legal discussions - Ability to build strong personal relationships, internally and externally - Excellent written and oral communication skills - Track record of success being a self-starter, results-oriented, adaptable, and inquisitive - BA and/or MBA preferred; or equivalent relevant work experience What monday.com can offer you: - Opportunity to join an innovative, proven company with big ambitions, competitive salary and benefits, bonus potential, and some roles are eligible to take part in the company equity incentive program - A team that values transparency and collaboration while having fun while we work - Monthly stipends for food, wellness, and commuter/remote work - Fully dedicated learning and development team that provides opportunities for employees to grow, gain new skills, master AI tools, and participate in workshops - Award winning work environment - named a "Best Place to Work" by Built In as well as "Great Place To Work" certified. - We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding - A global work environment with employees in New York, Tel Aviv, London, Sydney, São Paulo, Tokyo, and more Please note that this role is on a hybrid model of 3x per week in our NYC office. Visa sponsorship for this role is currently not available. monday.com is proud to be an equal-opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws. For New York City-based hires only: Compensation Range: $165,000-$215,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company’s plans and in accordance with Company’s policies. Compensation finally awarded to the candidate will be commensurate with the candidate’s skills and experience. Compensation ranges for candidates in locations outside of New York City may differ based on the cost of labor and such additional factors for such other locations. #LI-Hybrid

Advance Your Career: Remote Leadership Opportunity Join our team and take your career to the next level with a flexible work-from-home schedule, comprehensive mentorship, and a supportive professional environment. This role is ideal for experienced, self-driven leaders who thrive in remote settings and are ready to guide a team of insurance professionals toward success. Requirements / Responsibilities / Rewards - Remote Work Flexibility: Work from anywhere and set a schedule that fits your lifestyle. - Exclusive High-Quality Leads: Focus on building relationships and closing deals; leads are provided at no cost. - Expert Mentorship: Access guidance and training from day one to accelerate your growth. - Career Growth Potential: Unlock opportunities for advancement and professional development. Key Responsibilities - Lead, motivate, and guide a team of insurance professionals to achieve success. - Expand your knowledge and skills while collaborating with a dedicated team. - Utilize advanced technology tools to enhance productivity and streamline processes. - Build and nurture strong relationships with clients and team members. - Implement sales strategies and initiatives to drive team and organizational success. - Take initiative and proactively manage tasks in a remote work environment. - Continuously adopt creative approaches to improve team effectiveness and results. Required Skills & Experience - Self-driven with the ability to manage responsibilities independently. - Creative mindset, open to new methods and continuous improvement. - Technology proficient, capable of leveraging digital tools to enhance teamwork and productivity. If you’re ready to lead, grow, and thrive in a remote environment, apply today and join a team that values your expertise, drive, and commitment!