Job DetailsJob Location: Remote - CHANTILLY, VA 20151RC4Vets LLC, a verified Service-Disabled Veteran-Owned Small Business (SDVOSB), is a provider of information technology services using Agile methods to commercial and government clients. RC4Vets is a company of Subject Matter Experts with deep expertise in Healthcare IT and Veterans Benefits Delivery. RC4Vets stands for Really care for our Veterans and our founding is based on the principles of improving the life of veterans using smart and innovative technology solutions. For more information, visit us at www.rc4vets.com We are seeking a self-sufficient professional with Appian System Administration skills to join our team. This role is pertinent to maintaining, enhancing, and growing our internal Appian environment hosted on AWS GovCloud. Core Responsibilities: Appian Administration Continuously enhance our internal Appian platform site by adding features, improving performance, and implementing best practices Perform comprehensive Appian system administration including user management, security configurations, site optimization, and health monitoring Execute Appian hotfixes and upgrades using custom shell scripts developed by our team Proactively troubleshoot and resolve Appian application and platform issues with minimal guidance Read, interpret, and apply Appian documentation to solve emerging challenges as the platform evolves Adapt platform configurations and custom scripts as Appian releases new versions and deprecates older functionality Monitor and report operating efficiency, performance, and reliability of Appian applications AWS Infrastructure & System Administration (Supporting Role) Provide hands-on support for AWS GovCloud infrastructure including EC2 instances, S3 buckets, RDS databases, and related services as needed Perform system administration tasks across Windows and Linux environments supporting the Appian platform as needed Monitor system capacity, health indicators, and performance metrics; troubleshoot infrastructure issues end-to-end as they arise Support environments with a focus on availability, durability, and uptime Maintain working knowledge of Application Servers (JBoss, Tomcat) as part of installation and troubleshooting Collaborate with the platform team on capacity planning and analytics for forecasting Security & Compliance Maintain security controls in compliance with VA requirements and conduct remediation from security scans Assist the platform team in obtaining and maintaining Authority to Operate (ATO) Ensure VA security and architecture policies are implemented so that the system meets governing VAEC architectural, security, data, and interoperability standards Automation REQUIRED: Proficiency with Git and GitHub for version control and configuration management Participate in CI/CD pipelines and deployment automation (Jenkins) Troubleshoot and enhance existing automation scripts as requirements and platform capabilities change Drive continuous improvement in deployment processes and operational efficiency Operations & Support Provide break-fix support and incident resolution for all environments Quickly and efficiently troubleshoot simple and complex issues to provide outstanding support for internal service level objectives Demonstrate strong pattern recognition to identify recurring issues and implement preventative solutions Perform detailed troubleshooting across the full stack-from end-user issues through middleware, application servers, and backend infrastructure Execute both repetitive operational tasks (routine maintenance, monitoring) and sporadic platform projects (feature additions) Create and maintain runbooks, operating procedures, and system documentation Ensure all necessary operational processes and procedures are carried out with a high level of attention to detail, expediency, and on-time delivery Qualifications Bachelor's degree in Computer Science, Engineering, or related field preferred 5+ years of combined technical experience in production support, site reliability engineering, system administration, or DevOps roles 2+ years of Appian development experience (process models, interfaces, integrations, data structures) and, or 1-2+ years of hands-on Appian administration experience (system configuration, upgrades, troubleshooting) 2-3 years of proven, hands-on AWS experience Experience may overlap across these areas Agile Experience: 3+ years working in Agile/Scrum/Kanban environments; highly team-oriented and practices collaboration as a key to success At this time, we will not sponsor a new applicant for employment authorization for this position. No agencies please. About Us RC4Vets, LLC which stands for Really Care for Veterans, founded in 2019, is a certified Service-Disabled Veteran Owned Small Business (SDVOSB) providing agile information technology support services. We provide Scaled Agile Framework (SAFe) development, Systems design and Architecture, Legacy IT modernization, IT training, Desktop support and Program & Project management. RC4Vets, pushes the limits of performance as we are committed to bring our clients untapped levels of success with our hands-on experience, skills, and knowledge. Benefits We provide our employees with a lucrative benefits package including medical, dental and vision plan options, life & disability insurance, paid time off, 401k with employer match, employee wellness program and paid government holidays. Offer Process A comprehensive background check will be completed on the recommended candidate and as part of the hiring process. As federal contractor we participate in USCIS E-Verify process. Equal Employment Opportunity RC4Vets management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex and gender. Accommodation for Disability RC4Vets will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job.

The job profile for this position is IT Project Management Lead Analyst, which is a Band 3 Senior Contributor Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. Responsible for complete leadership oversight, planning, and execution to onboard software as a service (SaaS) projects for new and existing customers. Serves as the technical and functional subject matter expert for implementing Verity software products including project initiation, data feed creation and analysis, client purchasing interfaces, system configuration, testing, training, and associated processes. Mentors others to help educate and build strong 340B and Verity features knowledge. Responsibilities: - Drive and manage multiple, assigned implementation projects from initial customer engagement through planning, execution, and launch phases - managing all key stages and stakeholders of each project. - Develop and manage relationship with customer key project contact to understand their 3408 program, pain points, internal systems, and other pertinent data to develop clear, customized project approach and success factors around their implementation. - Manage accurate customer data assessment and extract set ups, wholesaler integration, and software configurations to support program success. - Responsible for thorough training on software functions that support ongoing customer workflow to facilitate smooth and confident transition to 'live' project state and transition to account management as applicable. - Serve as the subject matter expert as primary Verity program contact, including determining when to bring additional Verity product and technical resources to support unique project circumstances. - Works with sales team when transitioning completed contracts to implementation stage to know sales expectations set, as well as key facts are communicated to kick off a smooth implementation project. - Facilitates proactive, timely, and comprehensive communication and software demonstrations with customers and all Verity stakeholders key to the critical path success of a project implementation. - Manages project communication with internal and external C-suite stakeholders for all projects. - Partners with Product Management, Product Development, Sales, Accounting and Account Management to ensure optimal operational success of relevant project specifics. - Leads the project transition process to account management to ensure proper support, education, and guidance as needed for ongoing account success. - Follows project and procedural workflows, while contributing to improving those workflows based on learnings. - Attends to other implementation or cross-departmental initiatives as assigned. - Responsible for ensuring internal documentation is up to date and accurate. - Assists with creating any needed internal and client facing documentation. Experience, Skills and Qualifications: - BA or BS in business, healthcare, information systems, or related field or equivalent work experience. - 3+ years in a customer-facing technology implementation and project management, SaaS preferred. - Experience in 340B and/or pharmacy operations desired. - Project management experience, PMP certification desired. - Experience with bringing remote customers aboard cloud based software offerings a major plus. - Passion for working with customers, proactive problem-solving, and embodying a culture to exceed expectations. - Proven ability to analyze data issues and troubleshoot problems with customer data and/or Verity Solutions database schema. - Strong experience with MS Office; expert Excel capability a must. - Proven ability to communicate verbally and in written form at a high level. - Able to prioritize tasks and accept working in a fast-paced environment without getting overwhelmed - Ability to multitask and manage multiple discreet implementation projects at the same time. - Naturally customer focused, with demonstrated passion for being helpful while deep diving into troubleshooting scenarios - SalesForce or similar CRM experience a plus. - This is a remote position and can be performed anywhere in the USA If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 87,800 - 146,400 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

• Provide day-to-day administration of a customized Salesforce Sales Cloud production environment • Troubleshoot user issues and resolve requests focusing on root cause • Drive user adoption through effective training and documentation • Maintain system health, data quality, and performance across a customized environment • Build and maintain meaningful dashboards and reports • Translate business needs into scalable solutions • Act as business analysis partner to stakeholders • Continuously evaluate and improve existing configurations • Partner closely with leadership and technical counterparts

Department: 11994 Regional Non Enterprise Corporate - Maintenance: Plant Administration Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Full Time and Remote Pay Range $33.05 - $49.60 It's More Than a Job, It's a Calling! Position: Computer Maintenance Management System Coordinator Location: Carolinas Medical Center; Charlotte, NC - REMOTE Full Time; 1st Shift Major Responsibilities: - Responsible for developing, implementing, and managing facility related CMMS programs. Collaborates with CMMS programmers to implement system updates. Sets level of access and develops an information security strategy for the system. Communicates with customers, both internal and external, on needs and issues associated with CMMS. Coaches and educates associates on the CMMS functions and best practices for preforming tasks. Establishes a team to develop common maintenance task descriptions and completion intervals to make it uniform throughout the system. Develops common nomenclature and abbreviations for infrastructure equipment and systems. Sets up asset lists and coordinates annual reviews for accuracy. Provides support to the operations staff for quarterly updates and changes to preventive maintenance tasks and scheduled events. - Designs and develops reports for division and individual site management teams. Develops an action plan tracker for monitoring CMMS implementation progress by site. Generates monthly reports of open preventive maintenance and service work orders for management review. Creates and maintains reporting tools for monthly Key Performance Indicators and conducts analysis against targets and benchmarks. Develops CMMS training topics and tracks completion of training for the facilities division. Supports management in the review of work order data accuracy such as equipment on work orders, worked hours, parts usage, work order type, closing codes, and work order comments. Sets up and assists vendors in developing CMMS programs relevant to Advocate Facilities Division. Works with data utilizing Microsoft Excel skills and extensive knowledge of tables, data connections, graphing, conditional formatting, and formulas. - Responsible for establishing, monitoring, and improving CMMS. Facilitates PC hardware and software procurement process. Provides first level IT support for software and hardware related issues ensuring the facilities team has access to the necessary systems and training. Coordinates and manages projects which require on-going data improvements and/or new system enhancements and data implementation. Coordinates all new system enhancements and internal/external releases. Ensures accuracy of data within the system. Coordinates database customization for new customers and projects. Works closely with internal end users within the facilities division to ensure proper data entry and procedures are carried out for data integrity. Develops and recommends policies and procedures for best practice with use of CMMS. - Responsible for designing, developing, and managing Call Center software system. Audits Call Center software system reports, verifying the tickets are being processed properly and the system continues to communicate with all Advocate sites. Coordinate with Call Center associates on new data implementations needed in CMMS and Call Center software systems. Performs database changes and communicates database needs and enhancements/modifications to Call Center associates. Licensure, Registration, and/or Certification Required: - None Education Required: - Associate’s degree or equivalent experience. Experience Required: - 2 years of experience in a data management and customer service environment. - 3 years of related experience in a hospital facilities management environment. Knowledge, Skills & Abilities Required: - Demonstrated competency in operating computer systems specifically CMMS. Excellent communication skills. Proficient customer service skills. Knowledge of a variety of hardware platforms and operating systems. Excellent management experience of large projects. Ability to prioritize and manage multiple projects simultaneously. Strong skills in project planning and Management. Experience with installation, and support including database administration. Experience that includes Microsoft Windows and Microsoft Office Products, automated software deployment and device management tools. Active Directory experience that includes, group policy creation and administration, user and device management. Good problem determination skills. User training experience a plus. Physical Requirements and Working Conditions: - Ability to lift the lightweight requirements according to DOL definitions. Ability to work under stressful conditions and in difficult situations. Must be able to travel to various Advocate sites. 24 hour/7 day on-call support required. Ability to lift up to 35 pounds without assistance. For lifts over 35 pounds, lifting equipment is expected to be used or lift with at least one other associate when available. Unique lifting/movement situations will be assessed on a case-by-case basis. May be required to lift greater than 35 pounds from floor to waist. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Preferred Job Requirements - Bachelor’s degree (or equivalent knowledge) in Business Management. - Bachelor’s degree (or equivalent knowledge) in Computer Science or related field. - 3 years' experience in a data management and customer service environment. 3 years related experience in a hospital facilities management environment. - Knowledge of relevant CMS, TJC, DNV, and NFPA regulatory codes and requirements. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation - Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training - Premium pay such as shift, on call, and more based on a teammate's job - Incentive pay for select positions - Opportunity for annual increases based on performance Benefits and more - Paid Time Off programs - Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability - Flexible Spending Accounts for eligible health care and dependent care expenses - Family benefits such as adoption assistance and paid parental leave - Defined contribution retirement plans with employer match and other financial wellness programs - Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.