Two Chairs is building a new kind of mental health system based on the idea that the status quo isn’t good enough. Industry-best clinician experiences, better client outcomes, groundbreaking innovation, and access to the highest quality care are how we’ll raise the bar for the entire industry. With that, we're excited and honored to have been recognized as a 2025 Great Place to Work and 2025 Fortune’s Best Workplaces in Healthcare. One of our company values is "Embrace Differences" and diversity, equity, inclusion, and belonging are the principles guiding how we build our business and teams. We encourage interested candidates from all backgrounds to apply, even if you don't think they meet some expectations of the role. About the role As an Operations Analyst on our Operations team, you will support Operations, Clinical Talent Acquisition, and Clinical in making data-informed decisions about supply and demand. This role is pivotal in ensuring we scale efficiently and effectively as we grow into new markets and service lines. This individual will be responsible for providing key stakeholders (including Finance and Growth) with operations data, analysis, forecasting, model builds and enhancement, and business insights related to needs in new markets. You'll be responsible for developing improved Ops Reporting (including forecasting, KPI reporting, and understanding historical trends), building various supply and demand models, managing the data infrastructure with the data team, and managing cross-functional reporting. Core Areas of Responsibility Scalable Reporting & Infrastructure (50%) - Partner with the data team to scope, design, and build a comprehensive data and reporting ecosystem that enables us to monitor and respond to trends across 20+ markets - Define, implement, and analyze standardized KPIs that allow for "apples-to-apples" comparisons across disparate regions - Develop and maintain forecasting models to predict start volume and hiring velocity that inform broader business decisions - Partner with cross-functional teams on data and reporting Supply & Demand Modeling (30%) - Develop and maintain sophisticated supply vs. demand models to ensure clinician hiring (supply) aligns with projected patient volume (demand) across markets - Refine assumptions by conducting monthly "forecast vs. actuals" audits; use historical trends to improve model assumptions (e.g., offer acceptance rates, clinician ramp-up time, and patient churn) and increase forecast accuracy Stakeholder Engagement & Partnership (20%) - Communicate data cross-functionally, including historical performance trends and forecasted future volume to inform business strategy - Contribute to the semi-annual planning process by providing insights and fulfilling data requests related to annual hiring volume forecasts, historical performance trends, and recruiter hiring plans - Generate ad hoc reports and dashboards for key stakeholders - Identify bottlenecks using data and partnering with to propose solutions to optimize the end-to-end recruitment lifecycle Impact and Success Indicators Where you’ll make an impact in the first 90 days: - Develop a deep understanding of Two Chairs processes and build reporting dashboards to understand key trends in new markets - Help chart the path for how Two Chairs maintains high growth over the next three years, including evaluation of new markets and service lines Where you’ll make an impact in the first year: - Develop a suite of dashboards to diagnose changes potential capacity bottlenecks across the system - Enable scalable processes and monitoring to identify supply and demand levers You’ll be successful if you have: - 4+ years of relevant work experience in an analytical role, preferably in banking, management consulting, finance, tech operations, or other highly analytical role - Proven analytics experience, forecasting, SQL, Looker, and analytics experience ideal but not required - Excellent Excel skills, strong business intuition, and the capability to identify and synthesize insights from quantitative analysis - Intellectual curiosity, self-motivation, and an investigative instinct to understand the why behind data trends - Ability to work independently and collaboratively in a fast-paced environment while managing competing demands Compensation & Benefits The offer range is dependent on qualifications and experience. New hires can reasonably expect an offer between $98,900 and $116,400. The full salary range for this full-time, exempt role is $98,900 - $133,900. Additional perks and benefits: - Equity in a high-growth start-up - Paid time off, including nine paid holidays and an additional Winter Office Closure from Christmas Day (Observed) through New Year's Day - Comprehensive medical, dental, and vision coverage 401(k) Retirement savings options - One-time $200 Work from Home reimbursement - Annual $1,000 Productivity & Wellness Stipend to support your personal and professional goals - Annual $500 subsidized company contribution to your healthcare FSA or HSA - Paid parental leave Outreach Notice to Applicants We are thrilled that you’re interested in joining our team! To ensure a consistent and equitable hiring process for all candidates, we kindly ask that you refrain from reaching out to current employees regarding the role, your application, or the interview process. Our talent acquisition team is committed to carefully reviewing all applications and will reach out directly if they decide to move forward. All applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

ROLE SUMMARY The RFP Strategy & Operations Specialty (Pharmacy, EAP, Dental) Consultant supports the sales process by preparing, responding, and providing consultation to RFP questionnaires and other response documents, including client specifications, bid forms, requirements, finalist questionnaires, follow-up questions, etc. The qualified individual uses his/her knowledge of Cigna's business and products, together with access to a library of pre-established content, internal resources and developed relationships with subject matter experts to craft strategically positioned responses and materials that support our win strategy. The Specialty Consultant owns the end-to-end questionnaire response for integrated Pharmacy products and may also provide Q&A support for other specialty lines as needed to support the business (EAP, Dental). The optimal candidate drives for better and faster ways to answer as much of the questionnaire as possible using existing resources (including AI technology) and personal knowledge of Cigna's business and solutions. This individual may interact with internal and external SMEs as needed. The Specialty Consultant is part of Cigna's U.S. Commercial RFP Strategy and Operations team. This position supports all buyer segments (National, Middle Market, Select/U500, G&E, Allegiance/Payer) and may also be expected to provide cross-support to other business types as needed (Standalone). ROLE COMPONENTS With effective project and resource management, this individual collaborates closely with sales, presale, underwriting, content teams, and other matrix partners to support the bid process for both prospective and existing Cigna clients. The Specialty Consultant owns the questionnaire response end to end, responding in a way that portrays Cigna's enterprise strategy as well as client-specific strategy. This individual manages matrix partner relationships, sets timetables and deadlines, and communicates strategy to ensure the final questionnaire meets broker/client and sales specifications. As a critical player in the RFP process, he/she also ensures the final product is of high quality, depicts Cigna's value proposition, and resonates with the audience. The Specialty Consultant: - Owns the end-to-end completion of questionnaires associated with integrated Pharmacy RFP, RFR, and RFI requests. - Thinks critically about complex questions and new/unfamiliar topics, conducting thorough research and synthesizing cohesive responses from multiple sources as needed. - Has a thorough and complete understanding of all buyer segment alignments and nuances, including the sales force structure and selling styles. - Drive improvement to the RFP process and content by building stronger relationships with our matrix partners (Subject Matter Experts, Underwriting) - Leverage all available resources to obtain information needed to support RFP’s (Proposal Library, Microsoft Copilot, Knowledgexchange, Subject Matter Experts, Internet, etc.) - Creates unique responses that clearly highlight sales strategy, address the client’s key buying criteria and display Cigna’s competitive advantage in the marketplace. - Manages outsourcing of all response documents, engaging Content COE and other matrix partners as needed to help with development of customized and forward thinking responses. Addresses any outsourcing redirects in a timely fashion. - Effectively facilitates calls with key partners to discuss client-specific issues, collaborate on approach to answering specific questions, and to focus team resources effectively. - Contributes to and communicates the strategic direction of the RFP questionnaire preparation and coordination by performing the necessary research of the client, industry, competition, etc. - Effectively manages timeline and negotiates delivery dates with sales teams, topic experts, and matrix partners, and provides alternative solutions to meet their needs. - Provides clear, timely, and consistent written and verbal communication to sales and other matrix partners. - Coordinates closely with medical and other specialty teams for integrated bids. Ensures consistent messaging across all responses to achieve one Cigna voice, managing communication of critical milestones (e.g., outsourcing, final drafts, etc.) with the sales team. - Supports follow-ups, finalist questionnaires, ad-hoc requests, and other client response documents as needed in support of the RFP process. - Understands and correctly applies all administrative processes and SOPs, within expected timelines; Contributes to ongoing improvements. Regularly and constructively recommends enhancements to the quality of our work and the efficiency of our operation. Participates on project teams to implement change as needed. - Drives for newer, better, and faster ways of completing each questionnaire, seeking opportunities to add consultative value to each RFP. QUALIFICATIONS Your skills, experience, talent, and creativity enable us to develop the meaningful, innovative solutions our customers value and expect. That’s why we are committed to recruiting, motivating and nurturing the best and the brightest. So, what does it take to be an ideal candidate for this role? - Bachelor's degree, or at least 2+ years relevant proposal and/or health care experience - Solid understanding of Cigna's products and services (a plus, but not required; we’ll train the right candidate) - Strong writing skills, including ability to create proposal responses from scratch with minimal or no direction - Critical thinker who can quickly absorb large quantities of information and synthesize into cohesive messaging - Exceptional verbal communication skills, including ability to facilitate conference calls with large groups - High degree of organizational ability and strong project management skills - Strong work ethic, with a drive to learn, collaborative spirit, and can-do/will-do attitude - Customer focused, with a detail-oriented approach, and not afraid to take on a challenge - Proficient in Microsoft Office suite, including but not limited to Outlook, Word, Excel, and PowerPoint If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an hourly rate of 29 - 43 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states. Job Details Pharmacy Technicians in our Patient Care Center of Excellence may hold multiple duties to ensure ExactCare’s patients receive quality care out of their pharmacy services. They will work in a call center environment, spending their time speaking with patients, doctors and facilities on the phone. Job duties and responsibilities will vary from fielding inbound phone calls, outbound phone work and navigating multiple pharmacy software systems to supporting the various stages of patient care/contact. These areas of responsibility will fluctuate based on organizational needs, allowing the Pharmacy Technician to develop multiple skillsets. This is an office (or remote) based, cubicle environment, allowing the Pharmacy Technician to provide an exceptional over the phone patient experience. ExactCare provides a fast-paced, high energy environment, allowing Pharmacy Technicians to excel in many areas with a focus on phone based pharmacy work. Responsibilities - Providing an exceptional customer service experience each day in a phone based environment. - Answering a high volume of inbound calls from current patients and serve as an ExactCare expert to resolve their questions. - Placing outbound calls to patients to create, maintain or update their medication profiles. - Effectively assist with patient questions over the phone. - Working through current case queues to problem solve for patient care issues. - Serving as a liaison between the clinical pharmacists and other medical professionals on patient’s behalf. - Perform claim adjudication and auditing duties such as prior authorizations, billing and eligibility checks. Requiring outbound calls to patients - Collect on patient balances when patient has an amount due - Maintaining patient records with strong attention to detail and confidentiality. - Utilizing sound drug knowledge to effectively receive prescription authorizations, clarifications or transfers. - Accurate retrieval of all prescription information and verifying through doctor calls. - Enter a high volume of data; processing prescription information with speed and accuracy. - Placing welcome calls to newly on-boarded patients and establish a trusted point of contact. - Partner with technicians and pharmacists to ensure that new patients are successfully on-boarded to ExactCare. - Performing in a high volume, fast paced environment to support ExactCare’s nationwide patient base. - Other tasks as required. Skills & Abilities - Comfortable working in a phone based environment. - Ability to work independently - Self-motivated and goal oriented - Exceptional customer service skills; servicing doctor’s office, pharmacist, and patient needs over the phone. - Thorough drug knowledge. - Pharmacy billing knowledge. - Knowledge of appropriate processes in taking prescriptions, clarifications and transfers including clear written and verbal communication. - Ability to utilize computer equipment, technology and work within multiple software programs to receive medication authorizations, clarifications and/or transfers. - Strong prioritization and organizational skills. - Maintain a high degree of confidentiality. - Passion to help people and enrich their lives. - Ability to overcome objections - Ability to think critically and document pertinent details in a world class manner that is compliant with state and federal regulations. - Ability to exhibit ExactCare Pharmacy’s Core Values in daily work. Requirements - Must be 18+ years of age - High school diploma /GED - Prior experience in a pharmacy setting - Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate - Must maintain a pharmacy technician registration with State Board of Pharmacy - Ability to perform in an office based (or remote) setting that requires sitting at a desk 90% of the time - Schedule: Monday through Friday 12:30pm to 9:00pm AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire. AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.

About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. Job Description Job Description Officer/Senior Officer, Card Member Payment, Card Operations Processing Centre Job Description and Responsibilities • Process customers’ requests in the Card Services Financial Payment function, e.g Fund Transfer, SmartPay, Cashplus Instalment Loan, Cardholder Payment • Complete all requests with accuracy and within the agreed Service Level Agreement • Manage and resolve customers’ and business units’ feedback/complaints and queries promptly • Identify opportunities to improve productivity, risk controls, efficiency and service quality in the team • Support in digitization effort driven by the management and ad-hoc /admin tasks assigned Requirements • Diploma/Degree Holder • Preferably 1 - 2 years of relevant banking experience. • Able to multi-task and cope with change and diversity in a fast-paced environment • Possess strong analytical and problem-solving skills, able to think objectively and 'think outside the box' when analyzing issues • Meticulous with an eye for details and quality mindset • Strong cross-functional collaboration and communications skills, driving outcomes through influence and negotiations • Proficient in the use of Microsoft Office, specifically Microsoft Excel, Word & PowerPoint • Team player, self-motivated and resourceful Officer/Senior Officer, Application Processing, Card Operations Processing Centre Job Description and Responsibilities The Application Processing Ops Officer is responsible for reviewing the department's procedures to ensure that they are documented in accordance with the Banking Ops Policy, abide by the regulatory and compliance guidelines/policies. He/She will work closely with the respective Team Managers in Application Processing Department, to refresh the SOPs, identify and assess risks, as well as to develop effective risk mitigating measures. Staff to be involved in: - Ensures that all unsecured and secured applications are processed with accuracy in accordance to the guidelines set by the bank, and within stipulated SLAs. This includes and are not limited to: - Process and verify authentication checks &/or data entries - Perform and verify accurate income computation - Ensure accurate input/output to enable good customer service delivery - Achieve continuous process improvement in COPC. - Streamline processes to reduce operating cost and turnaround time without compromising quality and risk. - Documentation of procedures to ensure compliance with group policies in procedures. - Conduct internal reviews/tests to ensure compliance. - Assist with data analysis, report findings, recommend corrective actions and preventive actions for review. - Handle administrative duties that include but are not limited to filing, printing, scanning, archiving Requirements - Able to multi-task and cope with change and diversity in a fast-paced environment - Ability to think objectively and 'think outside the box' when analyzing issues - Possess a strong analytical and problem-solving skills with excellent verbal/written communication and interpersonal skills - Good command of English - Proficient in the use of Microsoft Excel, PowerPoint and macro - Team player, self-motivated and resourceful Officer/Senior Officer, Chargeback, Card Operations Processing Centre Job Description and Responsibilities The role focuses on processing Cards Chargeback (Merchant & Cardholder). The selected candidate is expected to meet existing KPIs and SLAs at all times, maintaining high standard of chargeback processing in compliance with schemes regulations and industry standards, with opportunities to excel as Chargeback Specialist with solid understanding of the chargeback related processes and knowledge. Staff to be involved in, - Analyze and Process chargebacks of various scenarios with high quality, accuracy and within the established Service Level agreement. - Support Team Managers to ensure smooth operation and provide administrative support for e.g., data entry, handling of documents, updating and maintaining of chargeback records and MIS reporting. - Assist Team Managers by providing ideas/initiatives in improving the existing workflow and identify operational risks and implement measures to address / mitigate the risk. Requirements - A recognized diploma with 1-2 years of working experience - Able to multi-task and cope with change and diversity in a fast-paced environment - Meticulous with an eye for details and quality mindset - Proficient in Microsoft Office especially in Microsoft Excel, Word & PowerPoint - Team player, self-motivated and resourceful - Good communication skills in both written and verbal. Officer/Senior Officer, Card Member Services, Card Operations Processing Centre Job Description and Responsibilities - Process customers’ requests in the Card Member Services function, e.g. Cancellation of Cards, Replacement of Cards, Bill Payment, GIRO applications - Complete all requests with accuracy and within the agreed Service Level Agreement - Manage and resolve customers’ and business units’ feedback/complaints and queries promptly - Identify opportunities to improve productivity, risk controls, efficiency and service quality in the team - Support in digitization effort driven by the management and ad-hoc /admin tasks assigned Requirements - Diploma/Degree Holder - Preferably 1 - 2 years of relevant banking experience. - Able to multi-task and cope with change and diversity in a fast-paced environment - Possess strong analytical and problem-solving skills, able to think objectively and 'think outside the box' when analyzing issues - Meticulous with an eye for details and quality mindset - Strong cross-functional collaboration and communications skills, driving outcomes through influence and negotiations - Proficient in the use of Microsoft Office, specifically Microsoft Excel, Word & PowerPoint - Team player, self-motivated and resourceful Additional Requirements Develop, Engage, Execute, Strategise Be a Part of the UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application. Apply now and make a Difference