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Fold Health logo
Fold Health

Enabling Care teams scale Person-centered care

Implementation Manager

Implementation SpecialistCustomer SuccessFull TimeRemoteLeadTeam 11-50Since 2021H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

62 days ago

Salary

0

Seniority

Lead

Bachelor Degree10 yrs expEnglish

Job Description

Implementation Manager

Fold Health

• Own Customer Implementations • Manage full lifecycle from kickoff through go-live and stabilization • Lead Sales to Implementation handoffs, ensuring complete, efficient knowledge and relationship transfers • Primary customer contact during implementation; own timelines, milestones, deliverables • Coordinate go-live planning, war rooms, and post go-live support • Ensure operational, clinical, and technical readiness: workflows, staffing, training, EHR integrations • Oversee data onboarding (claims, ADT, roster, EHR data); validate data quality before and during go-live • Identify risks early, escalate with solutions, drive resolution across internal and customer teams • Maintain leadership-facing status updates and dashboards • Coordinate with Sales, Product, Engineering, Analytics, Integrations, and QA on customer requirements • Translate customer needs into internal workstreams; track cross-team dependencies • Work with offshore R&D team (Pune, India) on integration specs and issue resolution • Partner with Customer Success on handoffs, adoption milestones, and customer health • Drive change management at customer sites: stakeholder alignment, resistance mitigation, executive sponsor engagement • Deliver training for care managers, quality teams, and clinical staff • Create workflow documentation, user guides, quick reference materials • Identify and train customer super-users for post-go-live support • Monitor adoption metrics and address barriers proactively • Contribute to playbooks, templates, knowledge hubs, and checklists from hands-on experience • Surface product gaps, workflow friction, and voice of the market feedback to Product and Engineering • Help refine timelines, resource estimates, and scope definitions for future deals

Job Requirements

  • 5–7 years in healthcare technology implementations, professional services, or customer-facing delivery
  • 3+ years implementing enterprise software platforms for ACOs, MSOs, IPAs, or provider groups
  • Experience with value-based care, risk-based arrangements, or population health
  • Proven ability to manage complex, multi-stakeholder implementations
  • Strong communication with clinical and operational leaders
  • Change management experience in healthcare settings
  • Can build process while delivering results in a fast-moving environment
  • ~25% travel for go-lives, kickoffs, on-site support
  • US work authorization

Benefits

  • Market-benchmarked base salary
  • Comprehensive benefits
  • Meaningful equity

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