Job Closed

This listing is no longer active.

Senior Specialist Enterprise Resiliency

Location

United States

Posted

63 days ago

Salary

$105K - $149K / year

Seniority

Senior

No structured requirement data.

Job Description

Senior Specialist Enterprise Resiliency

Empower Work

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. ***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.*** The Senior Specialist Enterprise Resiliency will support the Disaster Recovery segment of the Enterprise Resiliency program by helping design, maintain, and test technology recovery plans that enable timely restoration of operations and technology services during a disruption. This role will serve as a subject matter expert in Disaster Recovery, partnering with associates across the organization to strengthen recovery readiness, advance program standards, and support effective planning, testing, and response. What you will do - Provide expertise and support to management and functional teams to ensure planning and preparation are in place to respond to business disruptions. - Create and maintain disaster recovery plans that outline procedures for a range of IT disruptions. - Ensure disaster recovery plans align with applicable industry regulations and compliance standards. - Schedule and coordinate testing of disaster recovery plans to verify effectiveness and accuracy. - Design, create, oversee, and execute the annual technical recovery exercise. - Oversee the creation, maintenance, and execution of Technical Recovery Plans, including training technical owners. - Review and recommend recovery strategies and support implementation of recovery solutions based on criticality, client expectations, and technical capabilities. - Utilize a Business Continuity Management System to support program management - Partner with stakeholders to design, develop, maintain, and enhance IT disaster recovery policies, plans, and procedures. - Manage administrative and ad hoc project work, including meeting attendance, monthly status reporting, expense processing, documentation, annual recovery exercise leadership, and after-hours or on-call support as required. What you will bring - 7 to 10 years of technology or Disaster Recovery experience. - Experience working with hybrid technical environments. - Strong analytical, organizational, and decision-making skills. - Strong verbal and written communication skills, with the ability to coordinate effectively with business partners in remote locations and across varied technical backgrounds. - Strong administrative skills, including the ability to develop tasks and manage resources to achieve deliverables. - Familiarity with industry standards such as ISO 22301, FFIEC guidelines, NIST SP 800-34, and ITIL. - Ability to lead while also contributing as a productive team member. - Strong skills in productivity tools such as Microsoft Office, including Word, Excel, PowerPoint, and Project. What will set you apart - Certified Business Continuity Professional (CBCP) or equivalent. This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required to perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason. What we offer you We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance. - Medical, dental, vision and life insurance - Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup - Tuition reimbursement up to $5,250/year - Business-casual environment that includes the option to wear jeans - Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year - Paid volunteer time — 16 hours per calendar year - Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA) - Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all. Base Salary Range $105,700.00 - $149,275.00 The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Equal opportunity employer • Drug-free workplace We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. ***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.*** Job Posting End Date at 12:01 am on: 04-06-2026 Want the latest money news and views shaping how we live, work and play? Stay in the know with The Currency and sign up for Empower’s free newsletter.

Related Job Pages

More Implementation Specialist Jobs

Full TimeRemoteTeam 10,001+Since 1855H1B Sponsor

Work Location: Saint-Léonard, Quebec, Canada Hours: 37.5 Line of Business: Personal & Commercial Banking Pay Details: 0,00 $/$0.00 - 0,00 $/$0.00 CAD This role is eligible for commission based earnings. TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: TD is a customer-focused personal and small business banking business. Serving more than 11 million customers nationally, TD Canada Trust provides a full range of financial products and services through its branch banking network, telephone, internet banking, and ‘TD Green Machine’ automated banking machines. Are you looking for an exciting career opportunity in business development with one of the strongest financial institutions in Canada? TD is growing their Mobile Mortgage Sales Force and seeking proven sales professionals to join our dynamic team! We are seeking candidates with strong communication skills in South Asian languages, such as Punjabi, Bengali, Hindi, and others. If you are skilled in these languages, apply with the provided requisition number. Do you have a proven sales track record? Are you known for your strong capabilities to develop and maintain customer relationships? Are you entrepreneurial, with a proactive and strategic approach to developing your customer base? If so, our Mobile Mortgage Specialist position offers a unique opportunity for you to achieve your professional goals while flexing your work schedule to maintain the right balance for you. Your mortgage development initiatives will include targeting referrals from realtors, builders, financial planners, and other centers of influence. Targeted sales training is provided where you will build your sales skills and credit knowledge. Our comprehensive training will ensure you smoothly integrate within TD's employee focused corporate culture and your new team. Your Senior District Sales Manager is committed to your success and will work closely with you by making joint sales calls and conducting monthly coaching sessions. You will work from a sales management system which has been designed specifically for our sales channel to enable your success. This position sets you up for success by offering…. A competitive commission package with unlimited earning potential and comprehensive benefits Exceptional sales and activity management programs to support your efforts. All the essential tools you need for your home office, including a laptop computer, email and network access, and provide a monthly allowance for your phone. The opportunity to develop your career within a successful and thriving multi-national corporation. The ability to build your own business using TD’s #1 rated brand in Canada Who are we looking for? is a self-starter with exceptional quality sales skills. An independent, self-managed professional who enjoys developing new business in a fast-paced, competitive market Excellent interpersonal, communication, customer service, networking and relationship management skills Ideal candidates will have a knowledge of retail banking and/or credit adjudication Post-secondary education (preferred) #Li-MMS Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more Additional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements. Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best. Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you! Language Requirement (Quebec only): Maîtrise d’une langue autre que le français pour offrir du soutien ou traiter avec les clients qui ont besoin de services et de soutien dans une langue autre que le français.

Canada
ServiceNow logo

Implementation Manager - Moveworks

ServiceNow

As the AI platform for business transformation, we're putting AI to work across organizations — freeing people for work that matters. Making old tech work with new tech. Reaching across departments, from the front office to the back office and every office in between. Our ambition? To become the AI defining enterprise software company of the 21st century (or "AI DESCO21C," as we like to call it). With more than 8,400+ customers, we serve approximately 90% of the Fortune 500®, and we're proud to be a Fortune 100 Best Companies to Work For® and World's Most Admired Companies™. Explore your future career with us, visit www.careers.servicenow.com From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Full TimeRemoteTeam 10,001+Since 2004H1B Sponsor

Company Description Moveworks is the Agentic AI Assistant platform that empowers the entire workforce. Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by the world's most advanced LLMs, our proprietary models, and a sophisticated Agentic AI platform, we're transforming how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt. Moveworks is trusted by over 5.5 million employees at more than 350 of the world's largest companies, including 10% of the Fortune 500, to automate everyday tasks and streamline business operations. Recognized on the Forbes Cloud 100 and AI 50 lists, Moveworks was also named one of Fast Company's 2025 Most Innovative Companies and Inc's Best in Business, in the Best in Innovation category. Moveworks was also recognized at Microsoft's 2025 Partner of the Year and in 2024, received the AI Breakthrough Award. In December 2025, Moveworks was acquired by ServiceNow, marking a pivotal milestone in our journey to create a single front door to work for all business systems. By combining ServiceNow's leading workflow automation with Moveworks' Reasoning Engine and natural language capabilities, we deliver the AI platform for every person and every workflow. Built to go beyond basic summaries to deliver meaningful business impact. Together, our AI acts across enterprise systems to turn conversations into completed work. By joining our team, you'll be at the forefront of the AI transformation, backed by the global scale of ServiceNow and the agility of a high-growth company. We are looking for world-class talent to help us extend agentic AI to every employee across every corner of the business. ServiceNow It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Implementation Manager oversees the on-time, on-budget delivery of the Moveworks platform to meet the customer's desired results. This requires completing projects following leading practice methodology, working in collaboration with the customer project team and any involved partner, ensuring governance is followed to gain stakeholder support, including risk and issue mitigation. The Implementation Manager is responsible for assembling and leading project resources, ensuring they understand planned tasks, tracking progress, and managing deviations through appropriate measures. What you get to do in this role: - Lead customers through the initial implementation of Moveworks as well as new product offerings, often in collaboration with a services partner. - Manage the engagement governance, timeline, scope, risk, change management, resourcing, and reporting. - Help customers identify, map, build, and launch agentic workflows that drive business value. - Provide change management best practices to ensure successful adoption and organizational readiness. - Work with Sales, partners, and customers to understand the customer and the engagement, including challenges, issues, and value being delivered. - Understand customer goals and align deliverables accordingly. - Be the single point of contact to encourage collaboration and customer agreement on proposed solutions. - Mentor team members and partners to achieve engagement deliverables and promote the customer's desired results. - Identify gaps between actuals and plan of record, proposing solutions and driving resolutions. - Partner with the Product organization as a champion for customers, sharing insights from the field in product design and development cycles. - Partner with Customer Success Managers to ensure a seamless transition to post-launch engagement and support. Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 4+ years progressive experience leading software implementations (SaaS preferred) with enterprise customers; or equivalent education/experience. - Project management experience including scope control, budgeting, estimating, and resource management. - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. - Ability to creatively propose technical solutions to challenging problems and communicate technical concepts clearly and efficiently. - Process-focused with strong problem-solving ability-always searching for a smarter, better way to achieve a goal. - Experience building strong internal and external relationships, including with senior-level executives. - Creativity with comfort running projects independently. - Experience driving complex issues through analysis and resolution. - Experience working collaboratively across cross-functional team - Diplomatic, tactful, and poised under pressure. - Bachelor's degree. - Ability to travel up to 25% of the time. Additional Information For positions in this location, we offer a base pay of $116,400 - $192,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

California
$116.4K - $192.1K / year
Job Closed
Full TimeRemoteTeam 10,001+Since 1855H1B Sponsor

Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Personal & Commercial Banking Pay Details: $0.00 - $0.00 CAD This role is eligible for commission based earnings. TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: TD Canada Trust is TD's customer-focused personal and small business banking business. Serving more than 11 million customers nationally, TD Canada Trust provides a full range of financial products and services through its branch banking network, telephone, internet banking, and ‘TD Green Machine’ automated banking machines. Are you looking for an exciting career opportunity in business development with one of the strongest financial institutions in Canada? TD is growing their Mobile Mortgage Sales Force and seeking proven sales professionals to join our dynamic team! Do you have a proven sales track record? Are you known for your strong capabilities to develop and maintain customer relationships? Are you entrepreneurial, with a proactive and strategic approach to developing your customer base? If so, our Mobile Mortgage Specialist position offers a unique opportunity for you to achieve your professional goals while flexing your work schedule to maintain the right balance for you. Your mortgage development initiatives will include targeting referrals from realtors, builders, financial planners, and other centers of influence. Targeted sales training is provided where you will build your sales skills and credit knowledge. Our comprehensive training will ensure you smoothly integrate within TD's employee focused corporate culture and your new team. Your Sales Manager is committed to your success and will work closely with you by making joint sales calls and conducting monthly coaching sessions. You will work from a sales management system which has been designed specifically for our sales channel to enable your success. This position sets you up for success by offering: A competitive commission package with unlimited earning potential and comprehensive benefits Exceptional sales and activity management programs to support your efforts. All the essential tools you need for your home office, including a laptop computer, email and network access, and provide a monthly allowance for your phone. The opportunity to develop your career within a successful and thriving multi-national corporation. The ability to build your own business using TD’s #1 rated brand in Canada Who are we looking for? A highly motivated individual, who is a self-starter with exceptional quality sales skills. An independent, self-managed professional who enjoys developing new business in a fast-paced, competitive market Excellent interpersonal, communication, customer service, networking and relationship management skills Ideal candidates will have a knowledge of retail banking and/or credit adjudication Post-secondary education (preferred) #LI-MMS Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more Additional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements. Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best. Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you! Language Requirement (Quebec only): Sans Objet

Canada
Renishaw logo

Implementation Director

Renishaw

LexisNexis® Risk Solutions provides customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. We use the power of data and advanced analytics to help our customers make better, timelier decisions. By bringing clarity to information, we ultimately help make communities safer, insurance rates more accurate, commerce more transparent, business decisions easier and processes more efficient. You can learn more about LexisNexis Risk at the link below: LexisNexis Risk Solutions

Full TimeRemoteTeam 5,001-10,000

Are you ready to lead complex software implementations that drive real customer outcomes? Do you excel at coordinating cross‑functional teams, translating strategy into execution, and guiding customers through transformational change? About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team: Our Professional Services organization operates within LexisNexis Risk Solutions’ Financial Crimes Compliance (FCC) business, partnering closely with Project Management, Product, Sales, and Account Management teams to deliver complex software implementations that help customers address Anti‑Money Laundering, Counter‑Terrorist Financing, sanctions screening, and regulatory compliance challenges. We work in a highly collaborative, matrixed environment focused on strong governance, clear communication, and disciplined execution. Our team is dedicated to translating sophisticated risk and compliance solutions into successful customer outcomes, ensuring implementations are delivered with confidence, efficiency, and measurable impact. About the Role: The Implementation Director plays a critical role within Professional Services, serving as a cornerstone between FCC Professional Services, Project Management, Account Management/Sales, and our customers. This role is responsible for overseeing end‑to‑end software implementation projects (new implementations and upgrades), ensuring delivery is aligned with strategic objectives, customer requirements, timelines, and budgets. You will translate Statements of Work, customer business requirements, and product functionality into clear, actionable implementation plans. The Implementation Director drives collaboration across internal and client stakeholders, manages complex delivery environments, and ensures projects achieve measurable, positive outcomes with minimal disruption to customer operations. Responsibilities: - Providing effective project governance to ensure implementations are delivered on time, within budget, and aligned with agreed requirements. - Translating Statements of Work, customer requirements, and product capabilities into comprehensive implementation roadmaps, including tasks, milestones, deliverables, and risk mitigation strategies. - Partnering with Project Managers to analyze and support the development of detailed project artifacts and delivery plans. - Serving as the primary point of contact for project stakeholders, delivering transparent status updates and managing expectations across all levels. - Coordinating cross‑functional teams including Product, Market Planning, Sales, Account Management, Project Management, and Professional Services, as well as corresponding client‑side teams. - Ensuring project teams identify risks and gaps in customer requirements and execute solution configuration aligned to client workflows and internal software guidelines. - Applying technical understanding of system architecture, integrations, APIs, data inputs, workflows, and configuration options to support successful implementations. - Leading issue resolution efforts, addressing technical blockers, and guiding teams toward creative, effective solutions. - Overseeing customer‑reported issues during User Acceptance Testing (UAT) and post‑go‑live hypercare to ensure solutions function as intended and agreed. - Promoting strong communication, active listening, and stakeholder trust throughout the implementation lifecycle. Requirements: Experience & Education - Typically 10+ years of experience in program management or software implementation roles. - Bachelor’s degree in Business, Computer Science, or Information Technology. - Preferred certifications include CIS, CBPA, CRCM, CAMS, PMP, or Agile/Scrum. Technical & Professional Skills - Understanding of software implementation practices, including on‑premise and cloud architectures, system integrations, APIs, and data input processes. - Preferred familiarity with name screening software and Screening Compliance Program requirements. - Expert use of tools such as PowerPoint, JIRA, AdaptiveWork, and Salesforce. - Strong ability to translate technical concepts for non‑technical stakeholders. Core Capabilities - Effective communication and active listening - Client relationship and stakeholder management - Problem‑solving and critical thinking - Team leadership and cross‑functional collaboration - Time management, prioritization, and adaptability - Conflict resolution, negotiation, and change management - Customer‑centric mindset with empathy and cultural awareness Working for you: We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: - Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits - Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan - Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs - Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity - Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits - Health Savings, Health Care, Dependent Care and Commuter Spending Accounts - In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice Primary Location Base Pay Range: Home based-Illinois $142,900 - $265,400. If performed in Chicago, IL, the base pay range is $149,600 - $278,100.If performed in New York, the base pay range is $149,600 - $278,100.If performed in New York City, the base pay range is $163,300 - $303,300.If performed in Rochester, NY, the base pay range is $136,100 - $252,800.If performed in New Jersey, the base pay range is $164,703 - $263,097.U.S. National Base Pay Range: $136,100 - $252,800. Geographic differentials may apply in some locations to better reflect local market rates. This job is eligible for an annual incentive bonus. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.

United States + 1 moreAll locations: United States | Finland
$136K - $303K / year