Fold Health

• Own Customer Implementations • Manage full lifecycle from kickoff through go-live and stabilization • Lead Sales to Implementation handoffs, ensuring complete, efficient knowledge and relationship transfers • Primary customer contact during implementation; own timelines, milestones, deliverables • Coordinate go-live planning, war rooms, and post go-live support • Ensure operational, clinical, and technical readiness: workflows, staffing, training, EHR integrations • Oversee data onboarding (claims, ADT, roster, EHR data); validate data quality before and during go-live • Identify risks early, escalate with solutions, drive resolution across internal and customer teams • Maintain leadership-facing status updates and dashboards • Coordinate with Sales, Product, Engineering, Analytics, Integrations, and QA on customer requirements • Translate customer needs into internal workstreams; track cross-team dependencies • Work with offshore R&D team (Pune, India) on integration specs and issue resolution • Partner with Customer Success on handoffs, adoption milestones, and customer health • Drive change management at customer sites: stakeholder alignment, resistance mitigation, executive sponsor engagement • Deliver training for care managers, quality teams, and clinical staff • Create workflow documentation, user guides, quick reference materials • Identify and train customer super-users for post-go-live support • Monitor adoption metrics and address barriers proactively • Contribute to playbooks, templates, knowledge hubs, and checklists from hands-on experience • Surface product gaps, workflow friction, and voice of the market feedback to Product and Engineering • Help refine timelines, resource estimates, and scope definitions for future deals

• Designing and implementing scalable, reliable backend services that handle real-time transaction processing • Building and evolving event-driven systems for processing financial events • Integrating with external partners — card processors, banking APIs, payment networks • Contributing to features from design through deployment, with support from senior engineers • Collaborating closely with product, design, and fellow engineers to ship quickly and iteratively • Contributing to engineering practices and tooling as the team grows

• Lead enterprise implementations for value-based care organizations nationwide • Define and continuously improve a scalable, repeatable implementation methodology • Serve as executive owner for all active implementations, accountable for timelines, quality, and outcomes • Lead go-live planning, execution, and early performance monitoring to ensure smooth adoption • Navigate complex provider organizations with multiple departments, sites, lines of business, and governance structures • Act as the single point of accountability across Product, Engineering, Data, Integrations, QA, Sales, and Customer Success • Ensure operational, clinical, and technical readiness, including workflows, staffing models, and integrations • Define success metrics such as time-to-go-live, adoption readiness, and early value realization • Develop playbooks, templates, and internal tooling to standardize delivery • Build, mentor, and scale a high-performing Implementation team