Are you ready to lead complex software implementations that drive real customer outcomes? Do you excel at coordinating cross‑functional teams, translating strategy into execution, and guiding customers through transformational change? About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team: Our Professional Services organization operates within LexisNexis Risk Solutions’ Financial Crimes Compliance (FCC) business, partnering closely with Project Management, Product, Sales, and Account Management teams to deliver complex software implementations that help customers address Anti‑Money Laundering, Counter‑Terrorist Financing, sanctions screening, and regulatory compliance challenges. We work in a highly collaborative, matrixed environment focused on strong governance, clear communication, and disciplined execution. Our team is dedicated to translating sophisticated risk and compliance solutions into successful customer outcomes, ensuring implementations are delivered with confidence, efficiency, and measurable impact. About the Role: The Implementation Director plays a critical role within Professional Services, serving as a cornerstone between FCC Professional Services, Project Management, Account Management/Sales, and our customers. This role is responsible for overseeing end‑to‑end software implementation projects (new implementations and upgrades), ensuring delivery is aligned with strategic objectives, customer requirements, timelines, and budgets. You will translate Statements of Work, customer business requirements, and product functionality into clear, actionable implementation plans. The Implementation Director drives collaboration across internal and client stakeholders, manages complex delivery environments, and ensures projects achieve measurable, positive outcomes with minimal disruption to customer operations. Responsibilities: - Providing effective project governance to ensure implementations are delivered on time, within budget, and aligned with agreed requirements. - Translating Statements of Work, customer requirements, and product capabilities into comprehensive implementation roadmaps, including tasks, milestones, deliverables, and risk mitigation strategies. - Partnering with Project Managers to analyze and support the development of detailed project artifacts and delivery plans. - Serving as the primary point of contact for project stakeholders, delivering transparent status updates and managing expectations across all levels. - Coordinating cross‑functional teams including Product, Market Planning, Sales, Account Management, Project Management, and Professional Services, as well as corresponding client‑side teams. - Ensuring project teams identify risks and gaps in customer requirements and execute solution configuration aligned to client workflows and internal software guidelines. - Applying technical understanding of system architecture, integrations, APIs, data inputs, workflows, and configuration options to support successful implementations. - Leading issue resolution efforts, addressing technical blockers, and guiding teams toward creative, effective solutions. - Overseeing customer‑reported issues during User Acceptance Testing (UAT) and post‑go‑live hypercare to ensure solutions function as intended and agreed. - Promoting strong communication, active listening, and stakeholder trust throughout the implementation lifecycle. Requirements: Experience & Education - Typically 10+ years of experience in program management or software implementation roles. - Bachelor’s degree in Business, Computer Science, or Information Technology. - Preferred certifications include CIS, CBPA, CRCM, CAMS, PMP, or Agile/Scrum. Technical & Professional Skills - Understanding of software implementation practices, including on‑premise and cloud architectures, system integrations, APIs, and data input processes. - Preferred familiarity with name screening software and Screening Compliance Program requirements. - Expert use of tools such as PowerPoint, JIRA, AdaptiveWork, and Salesforce. - Strong ability to translate technical concepts for non‑technical stakeholders. Core Capabilities - Effective communication and active listening - Client relationship and stakeholder management - Problem‑solving and critical thinking - Team leadership and cross‑functional collaboration - Time management, prioritization, and adaptability - Conflict resolution, negotiation, and change management - Customer‑centric mindset with empathy and cultural awareness Working for you: We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: - Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits - Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan - Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs - Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity - Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits - Health Savings, Health Care, Dependent Care and Commuter Spending Accounts - In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice Primary Location Base Pay Range: Home based-Illinois $142,900 - $265,400. If performed in Chicago, IL, the base pay range is $149,600 - $278,100.If performed in New York, the base pay range is $149,600 - $278,100.If performed in New York City, the base pay range is $163,300 - $303,300.If performed in Rochester, NY, the base pay range is $136,100 - $252,800.If performed in New Jersey, the base pay range is $164,703 - $263,097.U.S. National Base Pay Range: $136,100 - $252,800. Geographic differentials may apply in some locations to better reflect local market rates. This job is eligible for an annual incentive bonus. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.

Are you ready to lead complex software implementations that drive real customer outcomes? Do you excel at coordinating cross‑functional teams, translating strategy into execution, and guiding customers through transformational change? About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team: Our Professional Services organization operates within LexisNexis Risk Solutions’ Financial Crimes Compliance (FCC) business, partnering closely with Project Management, Product, Sales, and Account Management teams to deliver complex software implementations that help customers address Anti‑Money Laundering, Counter‑Terrorist Financing, sanctions screening, and regulatory compliance challenges. We work in a highly collaborative, matrixed environment focused on strong governance, clear communication, and disciplined execution. Our team is dedicated to translating sophisticated risk and compliance solutions into successful customer outcomes, ensuring implementations are delivered with confidence, efficiency, and measurable impact. About the Role: The Implementation Director plays a critical role within Professional Services, serving as a cornerstone between FCC Professional Services, Project Management, Account Management/Sales, and our customers. This role is responsible for overseeing end‑to‑end software implementation projects (new implementations and upgrades), ensuring delivery is aligned with strategic objectives, customer requirements, timelines, and budgets. You will translate Statements of Work, customer business requirements, and product functionality into clear, actionable implementation plans. The Implementation Director drives collaboration across internal and client stakeholders, manages complex delivery environments, and ensures projects achieve measurable, positive outcomes with minimal disruption to customer operations. Responsibilities: - Providing effective project governance to ensure implementations are delivered on time, within budget, and aligned with agreed requirements. - Translating Statements of Work, customer requirements, and product capabilities into comprehensive implementation roadmaps, including tasks, milestones, deliverables, and risk mitigation strategies. - Partnering with Project Managers to analyze and support the development of detailed project artifacts and delivery plans. - Serving as the primary point of contact for project stakeholders, delivering transparent status updates and managing expectations across all levels. - Coordinating cross‑functional teams including Product, Market Planning, Sales, Account Management, Project Management, and Professional Services, as well as corresponding client‑side teams. - Ensuring project teams identify risks and gaps in customer requirements and execute solution configuration aligned to client workflows and internal software guidelines. - Applying technical understanding of system architecture, integrations, APIs, data inputs, workflows, and configuration options to support successful implementations. - Leading issue resolution efforts, addressing technical blockers, and guiding teams toward creative, effective solutions. - Overseeing customer‑reported issues during User Acceptance Testing (UAT) and post‑go‑live hypercare to ensure solutions function as intended and agreed. - Promoting strong communication, active listening, and stakeholder trust throughout the implementation lifecycle. Requirements: Experience & Education - Typically 10+ years of experience in program management or software implementation roles. - Bachelor’s degree in Business, Computer Science, or Information Technology. - Preferred certifications include CIS, CBPA, CRCM, CAMS, PMP, or Agile/Scrum. Technical & Professional Skills - Understanding of software implementation practices, including on‑premise and cloud architectures, system integrations, APIs, and data input processes. - Preferred familiarity with name screening software and Screening Compliance Program requirements. - Expert use of tools such as PowerPoint, JIRA, AdaptiveWork, and Salesforce. - Strong ability to translate technical concepts for non‑technical stakeholders. Core Capabilities - Effective communication and active listening - Client relationship and stakeholder management - Problem‑solving and critical thinking - Team leadership and cross‑functional collaboration - Time management, prioritization, and adaptability - Conflict resolution, negotiation, and change management - Customer‑centric mindset with empathy and cultural awareness Working for you: We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: - Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits - Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan - Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs - Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity - Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits - Health Savings, Health Care, Dependent Care and Commuter Spending Accounts - In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice Primary Location Base Pay Range: Home based-Illinois $142,900 - $265,400. If performed in Chicago, IL, the base pay range is $149,600 - $278,100.If performed in New York, the base pay range is $149,600 - $278,100.If performed in New York City, the base pay range is $163,300 - $303,300.If performed in Rochester, NY, the base pay range is $136,100 - $252,800.If performed in New Jersey, the base pay range is $164,703 - $263,097.U.S. National Base Pay Range: $136,100 - $252,800. Geographic differentials may apply in some locations to better reflect local market rates. This job is eligible for an annual incentive bonus. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.

Are you ready to lead complex software implementations that drive real customer outcomes? Do you excel at coordinating cross‑functional teams, translating strategy into execution, and guiding customers through transformational change? About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team: Our Professional Services organization operates within LexisNexis Risk Solutions’ Financial Crimes Compliance (FCC) business, partnering closely with Project Management, Product, Sales, and Account Management teams to deliver complex software implementations that help customers address Anti‑Money Laundering, Counter‑Terrorist Financing, sanctions screening, and regulatory compliance challenges. We work in a highly collaborative, matrixed environment focused on strong governance, clear communication, and disciplined execution. Our team is dedicated to translating sophisticated risk and compliance solutions into successful customer outcomes, ensuring implementations are delivered with confidence, efficiency, and measurable impact. About the Role: The Implementation Director plays a critical role within Professional Services, serving as a cornerstone between FCC Professional Services, Project Management, Account Management/Sales, and our customers. This role is responsible for overseeing end‑to‑end software implementation projects (new implementations and upgrades), ensuring delivery is aligned with strategic objectives, customer requirements, timelines, and budgets. You will translate Statements of Work, customer business requirements, and product functionality into clear, actionable implementation plans. The Implementation Director drives collaboration across internal and client stakeholders, manages complex delivery environments, and ensures projects achieve measurable, positive outcomes with minimal disruption to customer operations. Responsibilities: - Providing effective project governance to ensure implementations are delivered on time, within budget, and aligned with agreed requirements. - Translating Statements of Work, customer requirements, and product capabilities into comprehensive implementation roadmaps, including tasks, milestones, deliverables, and risk mitigation strategies. - Partnering with Project Managers to analyze and support the development of detailed project artifacts and delivery plans. - Serving as the primary point of contact for project stakeholders, delivering transparent status updates and managing expectations across all levels. - Coordinating cross‑functional teams including Product, Market Planning, Sales, Account Management, Project Management, and Professional Services, as well as corresponding client‑side teams. - Ensuring project teams identify risks and gaps in customer requirements and execute solution configuration aligned to client workflows and internal software guidelines. - Applying technical understanding of system architecture, integrations, APIs, data inputs, workflows, and configuration options to support successful implementations. - Leading issue resolution efforts, addressing technical blockers, and guiding teams toward creative, effective solutions. - Overseeing customer‑reported issues during User Acceptance Testing (UAT) and post‑go‑live hypercare to ensure solutions function as intended and agreed. - Promoting strong communication, active listening, and stakeholder trust throughout the implementation lifecycle. Requirements: Experience & Education - Typically 10+ years of experience in program management or software implementation roles. - Bachelor’s degree in Business, Computer Science, or Information Technology. - Preferred certifications include CIS, CBPA, CRCM, CAMS, PMP, or Agile/Scrum. Technical & Professional Skills - Understanding of software implementation practices, including on‑premise and cloud architectures, system integrations, APIs, and data input processes. - Preferred familiarity with name screening software and Screening Compliance Program requirements. - Expert use of tools such as PowerPoint, JIRA, AdaptiveWork, and Salesforce. - Strong ability to translate technical concepts for non‑technical stakeholders. Core Capabilities - Effective communication and active listening - Client relationship and stakeholder management - Problem‑solving and critical thinking - Team leadership and cross‑functional collaboration - Time management, prioritization, and adaptability - Conflict resolution, negotiation, and change management - Customer‑centric mindset with empathy and cultural awareness Working for you: We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: - Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits - Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan - Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs - Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity - Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits - Health Savings, Health Care, Dependent Care and Commuter Spending Accounts - In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice Primary Location Base Pay Range: Home based-Illinois $142,900 - $265,400. If performed in Chicago, IL, the base pay range is $149,600 - $278,100.If performed in New York, the base pay range is $149,600 - $278,100.If performed in New York City, the base pay range is $163,300 - $303,300.If performed in Rochester, NY, the base pay range is $136,100 - $252,800.If performed in New Jersey, the base pay range is $164,703 - $263,097.U.S. National Base Pay Range: $136,100 - $252,800. Geographic differentials may apply in some locations to better reflect local market rates. This job is eligible for an annual incentive bonus. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.

Job Description: Can you relate to customer challenges and effectively increase customer retention and satisfaction while identifying revenue opportunities? As Client Success Specialist working with our FM client base, you will be at the centre of customer interactions ensuring that client retention and satisfaction are maximised. Key Responsibilities: - Client Retention Strategy: Work with the MRI strategy to address clients at risk of leaving, including understanding their reasons, along with exploring and executing solutions to retain ARR. - Effectively Resolve Client Escalations: Support client issues and escalations by having proactive customer dialogue, devising action plans to remedy the situation, and ensuring the customer is satisfied once the matter has been concluded, whilst protecting MRIs best interests. - Client Risk Management: Support AMs to review and update the risk records for clients, ensuring accurate and detailed information is provided. - Client Communication: Proactively speak to clients to ensure they are happy, build relationships and ensure they are making best use of their solutions. - Client Attrition Analysis: Analyse and address the reasons behind client attrition, focusing on actionable steps to retain clients. - Client Feedback: Collect and analyse client feedback to identify and address product, Professional Services and support issues contributing to client dissatisfaction. - Identify Additional Business Opportunities: Identify additional billable solutions and services that can be provided. - Generate ARR & Professional Services Revenue: Encourage clients to convert their demand into long term ARR bookings, and services. - Maximise Client Satisfaction: Manage and support quarterly review meetings with customers, highlighting the benefits of our service, addressing any service/product concerns, and identifying opportunities. - Customer Satisfaction: Review and action customer satisfaction surveys (rNPS) that can be used to improve our future offerings - Responsible for getting signed permissions letters returned by the client or host. This will involve liaising with the client / host via email and calls, negotiating payment for power and sometimes engagement with legal to consider red lines on terms and conditions. This part of the role involves a lot of chasing and scheduling as well as research on where is best for us to locate devices and any constraints there may be in the location (i.e. a listed building) Knowledge, Qualifications and Skills: · Bachelor’s degree in business management or related field; Masters preferred – and/or relevant qualification and/or relevant experience. · Comprehensive knowledge and deep practical experience of MRI’s solutions, the market, and clients is essential. · Proven ability and record of resolving client challenges and identifying service and software opportunities. · 5+ years’ experience managing client escalation and retention challenges. · 5+ years’ client relationship and mediation experience. · Demonstrated ability to take concrete actions to deliver and inspire. · Polished skills in communication, mediation, planning, and cross team collaboration. · Excellent documentation and presentation skills. · Collaborator with Problem Solving, ‘Can-do’ Mindset and a client centric focus. · Willing to travel to client sites. - We’re obsessed with making this the best job you’ve ever had! We want our teams to love working here, so we’ve created some incredible perks for you to enjoy: · We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group. · Have confidence in your health with our Health Insurance Scheme. · Invest in our competitive Personal Pension plan and help set you up for your future. · Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s). · Enjoy a fantastic work-life balance with 25 days of annual leave plus Public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose! · Further your professional development with our Tuition Reimbursement Schemes. · Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!  MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standards. Amazing growth takes amazing employees. Are you up to the challenge? We know the confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply — we’d love to hear from you! As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status. Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself. About Us From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!  Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people. We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day. At MRI, one of our core values is to strive to amaze.  From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients. Amazing growth requires amazing employees. Are you up to the challenge?   We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!   MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more. We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!