Job Title: Telecom Support Engineer II (Zendesk Technical Focus) Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Join us and be part of this journey towards greater opportunities and brighter futures. Job Description Summary Comprehensive support of the Zendesk platform for 50+ customers. Duties include supporting new implementations, integrations with APIs, adapters, across multiple channels, maintenance activities (scheduled and emergency changes), monitoring of the platform (infrastructure and application components), performing support and administration tasks, and to provide both written and verbal training for end customers during implementation. English language skills are a must. Due to the global nature of the role, candidate needs to be flexible with working hours. Roles & Responsibilities - Overall support of the Zendesk platform, including (but not limited to) the following activities: - Customize and maintain Zendesk settings, including triggers, automations, workflows, and integrations with CRM and communication tools. - Assist cross-functionally to implement new or enhanced features to improve Customer Service/Support - Assist in developing training materials and training users on Zendesk - Assist in building reports and dashboards - Collaborate with IT and Customer Support teams to troubleshoot issues, enhance user experience, and drive continuous improvements. - Stay up to date with Zendesk updates, new features, and industry best practices to continuously enhance our platform. - Be part of a remote team of global Zendesk implementation resources, including those providing Tier 1 and tier 2 support - Own and maintain documentation for Zendesk setup, issue resolution, customizations, etc. - Ability to build and deploy automation (scripts, bots, workflows) - Complete all assigned, mandatory training within the timeframe provided - Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports Required Skills: - Strong technical proficiency in software integrations, mainly using APIs, webhooks, and CRM systems. - Strong verbal and written communication skills. (English language is required) - Ability to troubleshoot and resolve complex technical issues related to Zendesk and integrated systems. - High level of customer focus and service excellence. - Comfortable with change and complexity , demonstrating adaptability in a fast-paced global environment. - 2-3 yr Experience implementing, supporting, and troubleshooting complex multi-vendor / multi-platform SaaS solutions - 2-3 yr Experience managing Zendesk security, user permissions, and compliance settings. - 2-3 yr Experience in training and coaching internal teams to maximize Zendesk's capabilities. - 2-3 yr Experience as a Zendesk Administrator, with expertise in configuring and customizing Zendesk settings and workflows. - 1 – 2 yr technical troubleshooting experience with HTML, JSON, JavaScript, and RESTful APIs is expected, but experience with Java, Ruby, Python, or another modern language is a plus - Innovative thinking - "how can we" attitude Additional Job Responsibilities - Assist with workflow/prgcess design, best practice education and administration of all Enterprise Business solutions when assigned - Analyze Zendesk performance metrics, generate insightful reports, and recommend data-driven improvements to enhance customer support efficiency. - Zendesk certification is a plus Location: PHL Work-at-Home Language Requirements: Time Type: Full time2026-04-30

Role Description As Traveling Radio Technician in our Strategic Business Division, you will play a pivotal role in ensuring the smooth operation and maintenance of radio and communication systems within our organization. You will be responsible for installing, configuring, troubleshooting, and repairing various radio and system equipment. Additionally, you will have the opportunity to travel for projects, supporting our global operations and contributing to the success of our strategic initiatives. - Install and configure radio and communication systems, including hardware, software, and associated equipment, ensuring proper functionality and integration with existing systems. - Perform routine maintenance tasks, including inspections, diagnostics, repairs, and upgrades to radio and system equipment to ensure optimal performance and reliability. - Identify and resolve technical issues and faults in radio and communication systems, employing diagnostic tools and techniques to minimize downtime and restore services promptly. - Collaborate with the strategic business division and other relevant stakeholders to assess system requirements, recommend upgrades, and participate in the planning and implementation of system expansions or improvements. - Travel to various locations within the US and potentially internationally for project deployments, installations, and support - 50-90%. - Maintain accurate records of system configurations, maintenance activities, and troubleshooting procedures. Prepare reports on system performance, incidents, and recommended solutions. - Adhere to industry standards, regulations, and safety protocols while working with radio and communication systems. Ensure compliance with applicable legal and regulatory requirements. - Provide training and guidance to end-users on operating radio and communication systems effectively. Offer technical support and assistance, addressing user queries and concerns promptly. - Collaborate with cross-functional teams, including IT personnel, engineers, and project managers, to coordinate system installations, upgrades, and maintenance activities. Qualifications - Three to five years’ experience in 2-way radio and wireless communication systems theory. - Able to use computer and program, troubleshoot, perform diagnostics, and repair complex communication systems. - High school diploma or equivalent. Additional technical certifications or vocational training in radio systems, electronics, or related fields is preferred. Requirements - Valid Driver’s License. - An industry license (FCC, FICA or NARTE). - CET or NABER certification. Company Description Day Wireless Systems is the largest full-service wireless integrator in the West. We provide design, construction, licensing, sales, service, rentals, installation, and maintenance for a wide range of wireless voice, data, and video applications. - Founded in 1969, today we have 30 locations and 400+ employees in California, Oregon, Washington, Idaho, Wyoming, and Utah. - Day Wireless employees enjoy the opportunity to grow and transfer within our many locations and business divisions. Disclaimer Day Management Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

• Deliver mid- to advanced-level technical support for hardware, software, networking, and Quadient product issues through phone, email, Teams, and screen-share assistance. • Troubleshoot complex scenarios by leveraging problem-solving skills, technical knowledge (PCB, schematics, power/voltage), and creative workarounds to resolve issues efficiently. • Manage technical escalations, mentor Level 2 Support Associates, and contribute to knowledge base articles and technical documentation. • Coordinate and oversee third-party technicians, ensuring clear communication with end users, accurate billing, and a seamless service experience. • Maintain exceptional customer care, uphold Quadient’s EPIC values, and ensure accuracy in all communications, processes, and procedures. • Collaborate with Product Engineering and cross-functional teams while staying proficient in department systems such as Salesforce, Workday, ServiceMax, MyQuadient, and internal knowledge tools.

• Support the maintenance, troubleshooting, and analysis of medical Computed Tomography (CT) devices to ensure optimal performance and compliance with quality and safety standards. • Perform detailed fault analysis on returned components, assisting in root cause investigations, documenting findings, and collaborating with engineering and quality teams to improve product reliability. • Work under the guidance of senior engineers to perform hands-on testing, mechanical and electrical inspections, and data collection. • Maintain the highest standards of patient safety and regulatory compliance in the medical device industry.