Who We Are: Founded in 1989, Automated Media, Inc. (AMI) is an innovative, award-winning information technology firm, based in Michigan and serving customers around the globe. AMI creates ingenious technology solutions, and develops and manages successful systems for Ford, Chrysler, GM, and other customers. These include tire programs, as well as other technology and project management programs, consulting, billing, and systems solutions. Base Pay Range: $17.00 - $19.00 Title: Tire Program Specialist (Level 1) - GM Reports To: Supervisor, Call Center FLSA Status: Non-Exempt Date Created: 11/19/24 As a GM Tire Program Specialist (Level 1), your essential job functions will include the following: - Responding to inbound and outbound calls with car dealerships, distribution centers, and automotive field managers for tire orders and returns. Research and track down hard to locate tires. - Assisting dealers with a variety of billing concerns, including overages, shortages, incorrect pricing, and delivery disputes. Ensure the accurate processing of orders daily. - Serving as a liaison between the dealer and manufacturers to resolve ordering, shipping, and billing disputes. - Responding to customer requests/inquiries within one business day, providing superior customer service, technical related advice, and translating inquiries into opportunities. - Representing AMI with all GM dealers. - Manual processing of dealer credits and invoices - Tire Manufacturer rejection reconciliation - Basic program questions (requests for bulletins, etc.) - GM Invoice number requests - Part number and pricing requests - OE fitment questions (requires knowledge of replacement requirements, including TPC) - Tire selection for acceptable replacement tires (requires knowledge of speed and load ratings) - Price Tape errors/price discrepancies - Dealer competitive pricing questions - OE “Bumper to Bumper” warranty Issues - Aftermarket warranty support - Tax questions - Merchandising materials - Support for Price Match Guarantee online claim process - Tire manufacturer promotions and rebates - Evaluating the customer’s needs and determining appropriate actions. - Contributing to the development and sharing innovative ideas to improve processes and policy to enhance customer experience. Strive for one call resolution with every customer. - Interacting with other departments to ensure timely responses to customer inquiries and orders. - Resolving customer concerns and questions as they relate to delivery issues. - Displaying a professional manner when dealing with internal and external customers. - Completing administrative documentation required. - Inputting critical notes to contact center management system. - Attending all training sessions, as required. - Willingness to be a backup for other team members. Other Duties as Assigned Position Requirements - Ability to provide customer solutions through general knowledge of products, processes and provides support to the team as needed. Exhibit a strong focus on developing relationships - Exhibit basic proficiency with diagnostic skills and industry/product knowledge - Organization - Customer Service including phone skills - Communication including emails - Accuracy and keyboarding skills - Microsoft Office: With knowledge of Excel (Primarily Tire Specialist Level 2 & Level 3) Competencies Required - Detail-oriented - Customer Focus - Good communication skills Physical Job Requirements - Continuous viewing from and inputting data to a computer screen. - Sitting for long periods of time. Why AMI: An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people. We offer a competitive salary + bonus, and a comprehensive benefit package including: paid time off, medical, dental, vision, and 401k matching (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet. EOE Statement: Automated Media, Inc is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities. *ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Automated Media, Inc's Human Resources Department to discuss your specific needs. Please feel free to contact us at 1-800-933-2537 x6550.

• Act as the primary call point for spoke hospitals aligned with PPD hubs and regional single sites, fostering strong relationships and ensuring consistent communication. • Execute regional account strategies, focusing on patient escalation, movement within the health system, and establishing protocols for heart team transport and patient flow. • Align spoke heart team and transport protocols, ensuring alignment with hub protocols and internal standards. • Maintain clear communication channels to provide visibility into hub protocols and regional activities, ensuring all stakeholders are informed and aligned. • Develop and execute regional and, where applicable, single-site account plans to support program growth and sustainability. • Collaborate with internal teams and hospital stakeholders to ensure alignment on goals, protocols, and program activities. • Provide clinical expertise and educate physicians, APPs, educators, nursing staff and other health care providers on the indications and selection of patients that are candidates for Impella.

Our Company We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block! What you'll do... At H&R Block your contributions will go far beyond any job description. When you join our team, you’ll add to the momentum of a forward-thinking company – one that defined an industry and is now leading its transformation. The Program Manager, Content within the Scalable Support Team champions our clients and Tax Pros, has a deep understanding of their behaviors and needs, and leverages data-driven insights to evolve H&R Block’s servicing experiences, further solidifying them as a key differentiator of our value proposition. As the Program Manager, Content you will report to the Director of Scalable Support and set the scaled support content strategy across H&R Block’s portfolio of products and services that our Tax Pros and clients rely on each and every day. This is a highly visible role blending strategy and execution where you will partner closely with your peers in Customer Care as well as content partners in Product, Technology and Marketing to deliver content experiences that drive value to our clients and H&R Block. Day to day, you’ll... Strategy and Planning - Own the support content strategy and delivery for all digital and service products within an assigned portfolio and ensure alignment with client goals and outcomes - Build a cohesive strategy, prioritizing efforts, and aligning stakeholders. Your remit is expansive covering help centers, chat bots, GenAI tools, in-product help content, IVA logic and much more - Maintain a pulse on user feedback to ensure scalable support content is achieving the desired outcomes and a measurable ROI - Understand and anticipate operational risks and analyze root-causes of process errors, build mitigation strategies and recommend changes in workflows/tools Operations and Insights - Design, build and operate the content lifecycle system for the Customer Care organization - Ensure the timely publication of support content that is not only brand-aligned and legal-approved, but is engaging, educational, and additive to the overall support experience - Be accountable to the efficacy of self-service content - including GenAI content – ensuring that it consistently meets a high standard of quality and drives self-service resolutions - Mine H&R Blocks content assets for insights, including website traffic, help centers, FAQs, chatbots, etc. What you'll bring to the team... - 8+ years of support experience - 8+ years of content creation experience - A BS/BA in related field or the equivalent through a combination of education and experience - Deep product support experience in a consumer technology organization. This includes building support strategies that complement the product vision and cut across 1:1 and 1:Many servicing channels. - Industry thought leadership as you stay abreast of new technologies, customer trends and expectations, and competitive insights - Experience and deep understand of contact center technologies, processes, and measures along with how they drive client experience - Exceptional communication and collaboration skills, along with a comfort working and leading in a cross-functional environment - Creative and inspiring leadership skills that support learning with a bias for action and accountability while building and maintaining strong relationships - The ability to think strategically and tactically with a persistent problem-solving mentality It would be even better if you also had... - 10+ years support experience - Help Center or Chatbot or AI System experience Why work for us Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com. Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $101,200.00 - $161,900.00/Yr. Sponsored Job #LI-SH1 #LI-Remote

O que você fará The Program Manager, Legal Operations-Gerente de Programas, Operações Jurídicas, leads strategic programs that enhance the efficiency, scalability, and understanding of the Legal function. You will guide projects across legal technology, process optimization, AI enablement, and outside counsel management. Partnering with the Senior Director, Legal Operations and Chief of Staff and senior legal leaders, you will translate priorities into relevant, measurable outcomes. You will collaborate with subject matter experts across Legal, including Commercial, Privacy, Litigation, and IP. You will also collaborate with partners in Finance, Procurement, IT, and other business teams. This will be a remote role located in Brazil, and will report to the Senior Director of Legal Operations and Chief of Staff. Only resumes submitted in English will be considered. #LI-Remote Quais serão as suas responsabilidades - You will lead the execution of strategic Legal Operations projects designed to enhance the Legal team's efficiency, scalability, and understanding of broader goals. - In close partnership with IT, you will manage legal technology programs by defining requirements, ensuring solutions provide measurable value, and supporting successful adoption across the team. - You will oversee program governance and reporting, managing timelines, risks, and deliverables while providing transparent, data-driven updates to Legal leadership. - You will work with Finance, IT, Procurement, and business teams to ensure your programs align with company-wide goals. - You will oversee change management efforts by developing communication, training, and engagement strategies that help use AI, new tools, and improved processes. - You will lead and maintain process documentation and help curate and update content within the Legal team's knowledge base O que precisa possuir para ser bem sucedido - 6+ years of program management experience within legal operations or business operations in a SaaS or technology environment - Experience managing programs and driving process improvements across legal or business teams - Experience with legal technology tools, including contract lifecycle management (CLM) systems, e-billing platforms, and legal intake solutions - You can define and report on metrics that reflect program performance and growth - Experience managing multiple partners in a matrixed organization - You have experience with Ironclad or similar contracts management systems - Experience supporting AI-driven projects within legal or operational workflows A Avalara é uma empresa AI-first AI is embedded in our workflows, decision-making, and products. Success here requires embracing AI as an essential capability. - You’ll bring experience using AI and AI-related technologies, ready to thrive here. - You’ll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers. - You’ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too. Como cuidaremos de você Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. O que você precisa saber sobre Avalara We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.