O que você fará The Program Manager, Legal Operations-Gerente de Programas, Operações Jurídicas, leads strategic programs that enhance the efficiency, scalability, and understanding of the Legal function. You will guide projects across legal technology, process optimization, AI enablement, and outside counsel management. Partnering with the Senior Director, Legal Operations and Chief of Staff and senior legal leaders, you will translate priorities into relevant, measurable outcomes. You will collaborate with subject matter experts across Legal, including Commercial, Privacy, Litigation, and IP. You will also collaborate with partners in Finance, Procurement, IT, and other business teams. This will be a remote role located in Brazil, and will report to the Senior Director of Legal Operations and Chief of Staff. Only resumes submitted in English will be considered. #LI-Remote Quais serão as suas responsabilidades - You will lead the execution of strategic Legal Operations projects designed to enhance the Legal team's efficiency, scalability, and understanding of broader goals. - In close partnership with IT, you will manage legal technology programs by defining requirements, ensuring solutions provide measurable value, and supporting successful adoption across the team. - You will oversee program governance and reporting, managing timelines, risks, and deliverables while providing transparent, data-driven updates to Legal leadership. - You will work with Finance, IT, Procurement, and business teams to ensure your programs align with company-wide goals. - You will oversee change management efforts by developing communication, training, and engagement strategies that help use AI, new tools, and improved processes. - You will lead and maintain process documentation and help curate and update content within the Legal team's knowledge base O que precisa possuir para ser bem sucedido - 6+ years of program management experience within legal operations or business operations in a SaaS or technology environment - Experience managing programs and driving process improvements across legal or business teams - Experience with legal technology tools, including contract lifecycle management (CLM) systems, e-billing platforms, and legal intake solutions - You can define and report on metrics that reflect program performance and growth - Experience managing multiple partners in a matrixed organization - You have experience with Ironclad or similar contracts management systems - Experience supporting AI-driven projects within legal or operational workflows A Avalara é uma empresa AI-first AI is embedded in our workflows, decision-making, and products. Success here requires embracing AI as an essential capability. - You’ll bring experience using AI and AI-related technologies, ready to thrive here. - You’ll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers. - You’ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too. Como cuidaremos de você Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. O que você precisa saber sobre Avalara We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

• Leads the program’s daily operations, ensuring readiness, compliance, and mission alignment. • Develops program plans, performance metrics, and operational frameworks to support rapid deployment. • Conducts program reviews, risk assessments, and continuous‑improvement initiatives. • Maintains deployable readiness of contractor personnel, equipment, and logistical assets. • Coordinates company and team mobilization and demobilization activities during emergency activations. • Oversees resource tracking, supply‑chain coordination, and integration with federal response assets such as the Strategic National Stockpile (SNS). • Liaison with federal, state, local, tribal, territorial, and private‑sector partners. • Supports operational planning and information sharing during incidents and exercises. • Represents ERSS and SOSi in working groups, planning sessions, and interagency coordination forums. • Develops and maintains standard operating procedures, policies, and readiness documentation. • Prepares briefings, reports, and decision‑support materials for ASPR leadership. • Ensures program compliance with federal preparedness and response frameworks. • Manages program budgets, procurement actions, and contract deliverables. • Coordinates with SOSi contracting and financial officers to ensure timely and compliant task execution. • Monitors performance and ensures alignment with mission requirements. • Supervises program staff, subcontractors, and vendors, providing mentorship and performance oversight. • Fosters a culture of readiness, accountability, and continuous improvement.

• Build strong partnerships with senior leaders to drive business success and maintain alignment across diverse stakeholder groups • Influence decision-making through clear and compelling communication, insight, and data • Develop and manage comprehensive project plans including scope, goals, deliverables, timelines, financials, and KPIs • Oversee multiple concurrent initiatives, ensuring alignment with organizational strategy and business priorities • Drive day-to-day project execution, ensuring milestones, deliverables, and quality standards are consistently met • Facilitate creation and management of project documentation (charters, business cases, PM plans, SOWs, budget reports, training materials, risk logs) • Build strong, trust-based relationships with stakeholders at all organizational levels • Navigate internal politics with discretion—anticipating sensitivities, mediating conflicts, and aligning competing interests • Translate complex issues into clear, actionable communication easily understood by technical and non-technical audiences • Serve as a strategic advisor to leaders by providing meaningful insights, surfacing risks early, and recommending solutions that balance competing priorities • Foster collaboration across business units, promoting relationships, community building, and knowledge sharing • Identify, evaluate, and mitigate project and program risks; implement contingency plans when needed • Conduct regular project reviews and post-implementation evaluations to identify lessons learned and drive continuous improvement • Publish and present status updates, performance metrics, and portfolio-level summaries to leadership and cross-functional stakeholders • Mentor and support Project Managers, Analysts, and cross-functional team members, fostering professional growth and capability development • Promote effective teamwork, clear roles, and a strong sense of shared accountability within project teams • Lead and support organizational change management efforts to ensure successful adoption of project outcomes • Identify opportunities for collaboration, process improvement, and use of business technology solutions to drive efficiency

• Lead project planning for new client engagements • Develop and maintain project timelines, workback schedules, and delivery roadmaps • Own the day-to-day execution of client projects • Establish and maintain project governance structures • Serve as the central coordination point for cross-functional delivery teams • Manage expectations around scope, timelines, and deliverables • Own project-level budget tracking and resource utilization • Identify patterns, inefficiencies, and friction points in delivery workflows