• Manage a portfolio of SMB merchants as the primary contact - providing guidance, resolving issues, and maintaining regular online and on-ground engagement • Build trusted partnerships with merchants by delivering support, improving operational quality, and helping merchants grow profitably on GrabFood/ GrabMart or Grab Dine out • Work with merchants to drive adoption of key campaigns and strengthen their ability to use self-serve tools for optimizing promotions, improving visibility, and growth • Leverage data to monitor and analyze merchant performance, and deliver actionable insights that help optimize their growth on Grab • Collaborate with relevant teams to execute local marketing activities, roll out new features and create long-term partnership opportunities that benefit both Grab and Merchants

• Act as the main point of contact with both the client and internal team members, and project manage and drive initiatives with both the client and the internal DA team to deliver what matters most to the client. • Own the marketing strategy and testing for Disruptive Advertising (DA) B2B channels. • Provide recommendations to clients for non-DA channels based on performance and findings. • Create the cross-channel marketing strategy to be delivered to the client and coordinate efforts with our fulfillment teams to execute the defined strategy. • Step in when necessary to own the paid social strategy for clients on social platforms including META and LinkedIn. • Work closely with an internal client services team to produce results for your client. • Continuously communicate value to our clients and grow client accounts through upselling/cross-selling opportunities and in-platform growth. • Inspired and invigorated by communication puzzles, getting marketing results, and developing organization strategies.

• The Account Supervisor works with our clients to plan, execute, manage and analyze their digital marketing campaigns. • This role interacts with our clients on a daily basis to build and maintain a strong partner relationship and is a key contributor to the client’s day-to-day issues and projects. • The Account Supervisor works closely with each of the internal departments at EVERSANA INTOUCH, including project management, business systems analysis, creative, analytics, social media, design and development; experience with managing projects, timelines, cost and tight deadlines is required. • The Account Supervisor uses an understanding of marketing strategies, web metrics and other data to lead client strategic and tactical digital marketing efforts with other senior-level account staff and cross-functional teams. • This role serves as primary contact to the client and/or agency partners to lead and implement digital marketing strategies and projects, as well as create client presentations, campaign results, POVs and research findings. • The Account Supervisor takes the lead in the development of detailed campaign and project plans and serves as project owner, with overall responsibility for the finished product/service to client. • Other responsibilities include management and delivery of status updates and financial forecasting and tracking of budget, target goals and objectives for the client.

• Own and grow business within assigned accounts and territory, including key customer and specification relationships. • Develop and maintain strong, multi-level relationships across customer organizations, including procurement, engineering, manufacturing, commercial, and executive stakeholders. • Identify, develop, and commercialize new business opportunities with both existing and prospective customers. • Drive specification positioning with OEMs and Tier suppliers to support long-term growth. • Build and execute strategic Key Account and Prospect Plans, including clear tactical actions to achieve revenue and profitability targets. • Collaborate with internal teams and external partners to deliver customer-focused solutions and successful commercialization outcomes. • Analyze pricing strategies and ensure alignment with profitability objectives in partnership with management. • Translate customer performance and processing requirements into value-based material recommendations and compelling commercial proposals. • Gather and communicate competitive intelligence, including market trends, pricing dynamics, product developments, and regulatory changes. • Represent Teknor Apex at trade shows, industry events, customer meetings, and internal sales forums. • Prepare and deliver effective sales and technical presentations that differentiate Teknor Apex solutions and advance opportunities. • Support management in strategic business reviews, product line reviews, and contract development for key accounts. • Mentor and support the development of other commercial team members as appropriate. • Collaborate closely with Marketing, New Business Development, and Technology teams to support global initiatives. • Perform additional duties as assigned.