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Stripe

Help increase the GDP of the internet.

Technical Partner Manager, AMER Banks

Account ManagerSalesFull TimeRemoteSeniorTeam 1,001-5,000Since 2010H1B SponsorCompany SiteLinkedIn

Location

Illinois

Posted

80 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Technical Partner Manager, AMER Banks

Stripe

• Serve as the primary technical and operational contact for key financial partners, fostering and maintaining strategic relationships and technical collaboration. • Work with internal Engineering, Product, and Partner Management teams and external partners to define and deliver technical onboarding and integrations, ensuring performance SLAs are met. • Define, implement, and monitor partner health and performance metrics to meet and exceed partner expectations. • Collaborate with Product, Engineering, and Partnerships to drive reliability and product efficiency; lead alignment for the Global Banks pillar’s technical and operational needs. • Oversee and scale incident response processes, coordinate RCA (root cause analysis), and drive prevention and remediation plans. • Analyze operational data to identify trends and recommend improvements that streamline partner operations and enhance the Stripe experience. • Build and manage relationships with Bank partner senior technology/operations counterparts; facilitate engagement between Stripe leadership and partner stakeholders.

Job Requirements

  • 5+ years of experience in technical partner/account management, operations, or strategic project management within payments or fintech; direct experience working with bank partners preferred.
  • Experience in banking, e‑commerce, or payments, with a solid understanding of payment technologies and platform-to-partner integrations.
  • Strong technical judgment: ability to assess critical aspects of service and software integrations and apply best practices for operational efficiency.
  • Proven track record managing medium- to large-scale technical projects with external partners and internal stakeholders.
  • Strong analytical and problem-solving skills; able to use data to drive decisions.
  • Excellent written and verbal communication skills; comfortable engaging with diverse internal and external audiences (business development, product, engineering, operations).
  • Flexibility to be on-call during seasonal peaks and provide staggered time-zone coverage in a global, live service environment.
  • Willingness to travel (~30%) for partner visits and business/service reviews.

Benefits

  • Health insurance
  • Retirement plans

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