• Lead end-to-end delivery of cybersecurity initiatives such as risk remediation and compliance initiatives • Manage ServiceNow projects, including platform implementations and process optimization • Serve as Scrum Master for Agile teams, facilitating sprint planning, daily standups, and retrospectives • Act as the primary point of contact between technical teams, business stakeholders, and leadership • Ensure cybersecurity projects adhere to regulatory and compliance frameworks • Develop and manage project budgets, forecasts, and resource plans

• Develop a strong understanding of Bridge’s SaaS platform to confidently run demos and guide clients through product functionality • Define project scope, objectives, timelines, and deliverables in collaboration with internal and external stakeholders • Participate in requirements gathering, deeply understand client needs, and act as the primary bridge between clients and the technical team • Own day-to-day project execution, ensuring milestones, dependencies, and deadlines are met • Maintain clear, empathetic, and proactive communication with clients, account managers, leadership, and technical teams • Monitor project health, identify risks early, and implement mitigation strategies before issues escalate • Provide regular project updates and reporting to clients and internal leadership, escalating risks when needed • Coordinate internal resources and facilitate collaboration to remove blockers and keep projects moving forward • Build trusted relationships with new and existing clients, acting as the main point of contact during onboarding and delivery • Identify opportunities to add value for clients and support account growth through upsell or expansion initiatives • Assist with proposal creation and support business development efforts when required • Lead project closure, prepare final reports, analyze outcomes, and surface opportunities for continuous improvement

PlainID is the market-leading authorization platform, solving the complex access challenges of the modern, AI-driven enterprise is seeking a high-impact Director of Global Systems Integrators (GSI) & Technical Alliances . This is a high-level strategic role designed for a leader who can operate at the intersection of business development, product strategy, and executive leadership. You will be the vital link between our most strategic global partners (Accenture, Deloitte, PwC) “sell to and sell through” motions with PlainID's internal Sales, Product, and R&D teams. Beyond traditional alliances, you will own the White Label GTM motion , managing a select group of integration partners who embed PlainID’s core technology into their own branded offerings. Why PlainID? At PlainID, we put our people first. We believe in high-autonomy leadership and the power of teamwork. In this role, you aren't just managing a channel; you are shaping the future of the Authorization market by building the infrastructure that allows the world’s largest organizations to adopt our technology at scale. The Impact You’ll Make Strategic Alliances & Executive Sales Global Strategy: Define and execute the roadmap for GSI engagement, moving beyond tactical referrals to deeply integrated, multi-year technical partnerships. Executive Alignment: Work alongside PlainID Executive Management to negotiate high-stakes global agreements and represent the company at industry-level forums for both GSI and Technical Alliance partnerships. Co-Sell Catalyst: Partner with the Sales organization to identify and penetrate marquee accounts through GSI-led motions. Product & R&D Synergy Voice of the Partner: Act as a key stakeholder for the Product and R&D teams, translating global market trends and GSI technical requirements into the product roadmap. Positions salary range: 250,000-300,000 OTE

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Technical Project Manager (TPM) is responsible for planning, executing, and delivering complex clinical trial technology implementations for life sciences customers. This role sits within the Professional Services organization and serves as the primary point of coordination across customers, internal delivery teams, and third-party vendors. The TPM oversees implementations of clinical trial software solutions including: - EDC - Randomization - Data Analytics - ePRO/eCOA - EHR-to-EDC integrations - Patient Recruitment platforms Location: Fully Remote in the U.S. Status: Full-time, Exempt Reports to: Associate Director of Professional Services What You Will Do: - Project Delivery & Execution - Lead end-to-end delivery of customer implementation projects from kickoff through go-live and handoff to support. - Develop and manage detailed project plans, timelines, milestones, dependencies, and resource allocations. - Ensure projects are delivered in alignment with contractual scope, quality standards, and customer expectations. - Act as an escalation path for internal teams in relation to a customer’s project challenges or issues. - Technical & Functional Coordination - Act as the primary coordination point between customers, solution consultants, training, engineering teams, customer success managers (CSM’s), sales, compliance, information technology (IT), and customer support (CS). - Understand system architecture, integrations, and data flows across EDC, Randomization, ePRO/eCOA, data analytics, EHR integrations, and recruitment platforms. - Translate customer requirements into clear technical and functional deliverables. - Customer & Stakeholder Management - Serve as the primary customer-facing project contact. - Lead project governance meetings, status reviews, and steering committee updates. - Proactively manage risks, issues, and change requests, providing clear communication and mitigation plans. - Quality, Compliance & Documentation - Ensure project delivery aligns with GxP, 21 CFR Part 11, and internal quality management systems and policies. - Oversee creation and approval of project documentation including project plans, requirements, validation deliverables, and Unite site documentation (EHR to EDC integration solution). - Support audit readiness by maintaining accurate and complete project records. - Financial & Commercial Management - Track project budgets, forecasts, and burn rates. - Manage scope changes and support change order development in partnership with account and services leadership. - Ensure accurate project reporting, billing readiness, and revenue recognition. - Cross-Functional Collaboration - Partner with Sales, Customer Success, Product, Engineering, and Support to ensure smooth customer onboarding and lifecycle transitions. - Contribute to continuous improvement of Professional Services methodologies, templates, and best practices. Qualifications - 5+ years of project management experience delivering enterprise software or technical implementations. - Experience working in Professional Services or customer-facing delivery organizations. - Strong understanding of clinical trial operations and clinical data workflows. - Experience managing complex, multi-workstream projects with external customers. - Prolonged periods sitting at a desk and working on a computer. - Must be able to lift up to 15 pounds at times. - Travel may be required on occasion (< 5%). Requirements - Hands-on experience with clinical trial systems such as EDC, Randomization, ePRO/eCOA, data analytics, CTMS, or patient recruitment platforms. - Experience with EHR-to-EDC or other healthcare system integrations. - Familiarity with regulated environments (GxP, 21 CFR Part 11). - PMP, PRINCE2, Agile, or similar project management certification. - Experience working with SaaS platforms and cloud-based deployments. - Experience working with Monday.com. Key Competencies - Customer-focused delivery mindset. - Strong technical and systems-thinking orientation. - Risk and issue management. - Ability to translate complex technical concepts for non-technical audiences. - Attention to detail in regulated environments.