OpenClinica LLC

Role Description The Digital Advertising Associate will play a key role in helping our researchers reach their patient enrollment goals by building and managing impactful digital advertising campaigns across a portfolio of clients. Responsibilities include: - Collaborating on creative ad development - Developing screening form questionnaires based on study recruitment needs - Analyzing campaign data to uncover insights - Continuously ideating on ways to improve lead quality and performance - Owning the day-to-day management of a portfolio of paid advertising campaigns including campaign creation, optimization, and creative testing - Proactively identifying problems and the best advertising tactics to improve campaign performance, increase efficiency, and enhance lead quality - Managing ad spend to ensure campaigns stay on budget while hitting performance targets - Providing guidance for campaign content creation including ads, web pages, and screening forms - Supporting marketing efforts, plans, and strategies through the creation, implementation, and execution of various digital marketing projects - Working closely with the Customer Success team to provide updates and ensure they are kept apprised of all developments that may impact campaign performance - Performing quality assurance checks across all creative assets and campaign setups prior to launch, ensuring accuracy and functionality - Contributing to product development by generating innovative ideas for new product features, enhancing marketing analytics, and optimizing study performance Qualifications - Bachelor’s degree in a related field preferred, or equivalent hands-on experience in digital marketing - 2+ years of professional experience in a digital marketing role - Hands-on experience managing Meta advertising campaigns (Facebook/Instagram) and a solid understanding of paid digital channels including social, search, display, and video - A track record of driving leads through paid advertising while successfully managing multiple campaigns or clients - Confident in synthesizing complex or technical information into clear, compelling ad copy and messaging - Genuinely curious about data and enjoy digging into performance metrics, drawing insights, and using what you find to make smarter decisions - Highly organized with the ability to manage several campaigns or initiatives concurrently without losing momentum - A strong communicator who collaborates well across teams and isn't shy about sharing ideas - Comfortable using AI tools and excited about how they can make your work sharper and more efficient - Always keeping an eye on what's new in digital advertising and eager to bring fresh thinking to the table Requirements - Experience with Google Ads or programmatic advertising platforms - Familiarity with analytics tools such as Google Analytics, Looker, or similar - Experience in data analysis with the ability to interpret trends, draw meaningful conclusions, and translate findings into actionable recommendations - Experience with A/B testing and creative experimentation Benefits - Base Salary Range: $60,000.00 - $70,000.00 - Eligible for an annual performance-based bonus of up to 5% of the base salary

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Senior Sales Engineer will strengthen the technical and workflow side of our commercial motion. This is a senior individual contributor role with broad responsibility across technical discovery, demos, solution fit, and pre-sales support. This role partners closely with Account Executives and the Chief Commercial Officer to lead the technical aspects of discovery, shape solution fit, deliver compelling demos, support RFPs, and help customers understand where OpenClinica is the right fit and why. The role is primarily focused on our eClinical platform today, but also helps to tell a connected story across adjacent modules and integrations as that story evolves. What You Will Do - Lead technical discovery and workflow mapping in partnership with Account Executives - Deliver tailored product demos built around the customer’s real problems, workflows, and desired outcomes - Lead demos as interactive, story-driven conversations rather than feature-heavy walkthroughs, helping prospects feel understood while building credibility and engagement - Translate trial operations pain points into practical product narratives across EDC, eCOA/ePRO, eConsent, analytics, and integrations - Support technical validation, solution fit, and early qualification to improve pipeline quality - Handle customer questions related to integrations, data flow, security, compliance, and implementation considerations - Support RFP and security questionnaire responses and help build a reusable library of strong technical content - Build repeatable demo environments, talk tracks, competitive positioning guidance, and objection-handling assets - Partner with Product, Marketing, Professional Services, and Customer Success to improve solution clarity, strengthen handoffs, and support more consistent customer-facing messaging - Provide occasional support beyond the sale where deeper product or workflow context helps move the customer forward - Help raise the technical selling capability of the broader commercial team - Share market feedback, recurring customer needs, and field insight with the Product team to help inform roadmap priorities Qualifications - Bachelor’s degree or equivalent experience - 5+ years of pre-sales, solution engineering, or related customer-facing experience in eClinical or closely related clinical trial technology - Strong understanding of clinical research workflows and the needs of sponsors, CROs, and research teams - Ability to speak credibly about EDC, eConsent, eCOA/ePRO, randomization, integrations, and trial operations workflows - Strong discovery, presentation, and solution-mapping skills - Ability to handle both commercial conversations and deeper technical questions with confidence - Experience supporting RFPs, security reviews, and technical diligence processes - Strong written and verbal communication skills - Comfort operating as a hands-on individual contributor in a lean environment Nice To Have - Competitor-side experience in eClinical is strongly preferred

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Revenue Operations Manager helps strengthen the systems, reporting, and operating discipline behind our commercial team. This is a hands-on role that works closely with leadership to improve the use of Salesforce and other systems, manages pipeline data, supports forecasting, and helps core commercial processes run smoothly. This role partners directly with the Chief Commercial Officer and works closely with Sales, Customer Success, Marketing, Professional Services, and Finance. The role will focus heavily on practical execution and day-to-day impact including Salesforce administration, pipeline and forecast support, reporting, data hygiene, and process improvement across our eClinical and Recruit motions. Location: Fully Remote in the U.S. Status: Full-time, Exempt Reports to: Chief Commercial Officer What You Will Do - Maintain and improve Salesforce as the core commercial system, including fields, workflows, reporting, dashboards, and data quality - Support day-to-day pipeline and forecast discipline by monitoring opportunity hygiene, identifying inconsistencies, and helping reps and managers keep data current - Partner with commercial leadership to improve sales process consistency, including stage usage, next-step tracking, close-date accuracy, and forecast category alignment - Build and maintain reporting on pipeline, conversion, aging, win/loss, lead flow, and other core commercial metrics - Support territory assignments, account ownership rules, quota and credit tracking, and compensation administration - Partner with Sales and Marketing to maintain target account lists, support segmentation and assignment logic, and help ensure account data is accurate and usable for outbound planning and execution - Support outbound prospecting efforts in partnership with Sales and Marketing, including coordinating data extracts, setting up and launching sequences and campaigns, monitoring results, and helping improve program performance over time through tools, AI, and external partners - Work with Sales, Customer Success, Marketing, Professional Services, and Finance to improve handoffs, clarify definitions, and reduce process gaps - Help evaluate, implement, and maintain tools that improve commercial productivity and visibility - Troubleshoot operational issues, recommend practical improvements, and help ensure changes are adopted and working as intended - Coordinate with outside Salesforce support when specialized help is needed, while handling a meaningful amount of the hands-on work internally Qualifications - Bachelor’s degree or equivalent experience - 5+ years of experience in Revenue Operations, Sales Operations, or a similar commercial operations role in a SaaS or related environment - Strong hands-on Salesforce experience, including reporting, dashboards, field management, workflow changes, and data hygiene - Salesforce Administrator certification or equivalent demonstrated hands-on Salesforce administration capability required - Comfort working in a small, fast-moving company where priorities evolve and some processes are still being built - Ability to spot process issues, recommend practical improvements, and follow through on implementation - Strong analytical skills and comfort working with pipeline, forecast, funnel, and performance data - Attention to detail and a bias toward getting things done - Good judgment about when something needs a better long-term fix and when a simpler solution will do - Clear communication skills and the ability to work well with both leadership and front-line teams Nice To Have - Experience within the life-science industry

About OpenClinica: OpenClinica enables organizations to recruit participants and conduct clinical studies through connected solutions that simplify operations and accelerate discovery, making clinical trials more efficient and effective with advanced technology and recruitment solutions. Our industry-leading EHR-to-EDC connectivity automates source data acquisition, reduces errors, and eliminates delays, while our precision recruitment solutions help teams enroll the right participants with ease. Trusted by the world's leading life sciences companies, academic institutions, and government agencies, OpenClinica bridges the gap between healthcare and research. About the Role: The Customer Success Manager works to cultivate customers for life. They act as internal champions on behalf of the Customer and externally, a trusted advisor. The key focus is to proactively work with Customers to support their business needs and strategic goals through product adoption, retention and value-added services. - Location: Fully Remote in the U.S. - Status: Full-time, Exempt - Reports to: VP of Customer Success What You Will Do: - Coordinate and lead new customer onboarding activities inclusive of: - Kick-off meetings - Installation tickets - Support and documentation access - Other OpenClinica introductory topics - Bring awareness of all resources available to them as well as all points of escalation - Reach out frequently during initial study implementation activities - Review customer MSA’s and various expansion work orders. Become familiar with any non-traditional terms and work with other OpenClinica colleagues to coordinate resources as needed. - Create and deliver sales proposals and work orders as necessary for renewal related or upsell activity. Ensure the CRM system is updated to reflect lost or won expansions in a timely manner. - Strategize on upcoming customer renewals, targeting 90 days in advance. Analyze the various components of each Customer and outline recommendations appropriately. - Maintain a portfolio of accounts governed by specific key performance indicators to ensure low churn, high adoption and a high health score. - Through periodic customer meetings, build rapport and learn about their long term strategic vision and goals. Identify account opportunities to support their business needs. Focus on customer utilization, maturity, and drive demand for incremental solutions. - Become a trusted advisor through proactive communications, consistent follow through on deliverables or actions and the persistent pursuit of a high level of service excellence. Be personable and display empathy, establish credibility. - Develop strong insights to the overall customer health to more easily and accurately identify areas of risk (opportunity or renewal related) and outline a mitigation strategy when necessary. - Ensure customer awareness of the product roadmap; tie to their specific business needs and goals. Partner with OpenClinica Product teams to relay target timeframes and other relevant information. - Demonstrate newly released or upcoming new features to customers. Focus on feature benefits, use cases and make the connection to their business needs. - Drive product adoption through demonstration and explanation of the business value. Gather feedback when necessary and share with OpenClinica Product teams as appropriate. - Ensure the CRM system contains accurate customer data (in particular account, contact, opportunity, LOA score, NPS/CSAT scores, meeting notes, risk and other key fields as necessary) - Assist in the coordination or conduct of annual customer surveys (NPS or CSAT). Analyze data and identify Promoters, Passives and Detractors. Determine specific areas of focus and where necessary action is required to mitigate risk. Classify Customers from high to low touch, based on risk level, annual revenue, industry impact and referenceability. Review on a per Customer basis but also for cross-customer trends that imply a larger problem at hand. - Periodically review and analyze customer support data. Identify trends for strategic customers that could lead to training opportunities, potential risk or suggest other action is needed. - Prepare for and conduct internal monthly success review meetings with senior management. - Keep senior management abreast of accounts at risk of non-renewal, individual high priority unmet customer needs. Qualifications: Required: - Experience: 5+ years in customer success, account management or a related customer-facing role. - Bachelor’s degree or equivalent experience. - Strong understanding of customer success principles, customer lifecycle, and account management. - Excellent verbal and written communication skills with the ability to present complex ideas clearly and persuasively. - Proven ability to build relationships and work collaboratively with customers and internal teams. - Problem-solving skills with the ability to manage customer challenges and provide effective solutions. - Strong organizational and time-management skills, with the ability to handle multiple priorities simultaneously. - Familiarity with CRM software and customer success tools. - Ability to work independently and as part of a team, with a customer-centric mindset. Nice To Have: - Experience in a SaaS role within the life-science industry. - Familiarity with customer success KPIs like customer health scores, Net Promoter Score (NPS), churn, and retention metrics. - Strong interest in data-driven decision-making and using analytics to improve customer success outcomes.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Technical Project Manager (TPM) is responsible for planning, executing, and delivering complex clinical trial technology implementations for life sciences customers. This role sits within the Professional Services organization and serves as the primary point of coordination across customers, internal delivery teams, and third-party vendors. The TPM oversees implementations of clinical trial software solutions including: - EDC - Randomization - Data Analytics - ePRO/eCOA - EHR-to-EDC integrations - Patient Recruitment platforms Location: Fully Remote in the U.S. Status: Full-time, Exempt Reports to: Associate Director of Professional Services What You Will Do: - Project Delivery & Execution - Lead end-to-end delivery of customer implementation projects from kickoff through go-live and handoff to support. - Develop and manage detailed project plans, timelines, milestones, dependencies, and resource allocations. - Ensure projects are delivered in alignment with contractual scope, quality standards, and customer expectations. - Act as an escalation path for internal teams in relation to a customer’s project challenges or issues. - Technical & Functional Coordination - Act as the primary coordination point between customers, solution consultants, training, engineering teams, customer success managers (CSM’s), sales, compliance, information technology (IT), and customer support (CS). - Understand system architecture, integrations, and data flows across EDC, Randomization, ePRO/eCOA, data analytics, EHR integrations, and recruitment platforms. - Translate customer requirements into clear technical and functional deliverables. - Customer & Stakeholder Management - Serve as the primary customer-facing project contact. - Lead project governance meetings, status reviews, and steering committee updates. - Proactively manage risks, issues, and change requests, providing clear communication and mitigation plans. - Quality, Compliance & Documentation - Ensure project delivery aligns with GxP, 21 CFR Part 11, and internal quality management systems and policies. - Oversee creation and approval of project documentation including project plans, requirements, validation deliverables, and Unite site documentation (EHR to EDC integration solution). - Support audit readiness by maintaining accurate and complete project records. - Financial & Commercial Management - Track project budgets, forecasts, and burn rates. - Manage scope changes and support change order development in partnership with account and services leadership. - Ensure accurate project reporting, billing readiness, and revenue recognition. - Cross-Functional Collaboration - Partner with Sales, Customer Success, Product, Engineering, and Support to ensure smooth customer onboarding and lifecycle transitions. - Contribute to continuous improvement of Professional Services methodologies, templates, and best practices. Qualifications - 5+ years of project management experience delivering enterprise software or technical implementations. - Experience working in Professional Services or customer-facing delivery organizations. - Strong understanding of clinical trial operations and clinical data workflows. - Experience managing complex, multi-workstream projects with external customers. - Prolonged periods sitting at a desk and working on a computer. - Must be able to lift up to 15 pounds at times. - Travel may be required on occasion (< 5%). Requirements - Hands-on experience with clinical trial systems such as EDC, Randomization, ePRO/eCOA, data analytics, CTMS, or patient recruitment platforms. - Experience with EHR-to-EDC or other healthcare system integrations. - Familiarity with regulated environments (GxP, 21 CFR Part 11). - PMP, PRINCE2, Agile, or similar project management certification. - Experience working with SaaS platforms and cloud-based deployments. - Experience working with Monday.com. Key Competencies - Customer-focused delivery mindset. - Strong technical and systems-thinking orientation. - Risk and issue management. - Ability to translate complex technical concepts for non-technical audiences. - Attention to detail in regulated environments.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Director of Training is responsible for the strategy, design, and delivery of high-quality training programs for the OpenClinica Suite of products. This role ensures that customers, partners, and internal teams are fully enabled to use the software effectively, compliantly, and confidently within regulated clinical research environments. - Define and execute a global training strategy aligned with product roadmap, customer needs, and business goals - Build, lead, and mentor a team of trainers, instructional designers, and training managers - Establish training standards, methodologies, and best practices across all delivery formats - Design, implement and maintain role-based training curricula for customers, partners, and internal teams - Develop deep product expertise across the OpenClinica platform to ensure useful, high quality, efficient training delivery - Ensure training content reflects clinical trial workflows, regulatory requirements (e.g., GxP, 21 CFR Part 11), and system updates - Partner with Product, Engineering, and Clinical SMEs to translate complex functionality into clear learning materials - Lead delivery of instructor-led, virtual, and on-demand training programs - Support enterprise customer onboarding and complex implementations with tailored training plans - Ensure consistency and quality across global training engagements - Collaborate with Customer Success, Professional Services, and Support to drive product adoption and customer satisfaction - Monitor training effectiveness and its impact on customer outcomes and retention - Act as a senior training escalation point for strategic accounts - Own training platforms (LMS), certifications, and learning analytics - Define and track KPIs such as training completion, proficiency, satisfaction, and adoption metrics - Continuously evaluate and improve training programs based on feedback and data - Ensure training programs, materials and delivery methods align with internal quality standards and applicable regulatory expectations - Partner with Compliance to support audit and inspection readiness Qualifications - 8+ years of experience in training, enablement, or learning & development, with at least 3 years in a leadership role - Experience training enterprise software solutions, preferably SaaS - Strong understanding of clinical trial operations and/or life sciences technology - Proven ability to design scalable, role-based training programs - Excellent communication and stakeholder-management skills - Prolonged periods sitting at a desk and working on a computer - Must be able to lift up to 15 pounds at times - Travel may be required on occasion (<5%) Requirements - Experience with EDC, ePRO/eCOA, Patient Recruiting, Data Analytics, Randomization, CTMS, or other clinical research systems - Familiarity with regulatory frameworks such as GxP and 21 CFR Part 11 - Experience implementing or managing an LMS - Background in adult learning theory or instructional design - Experience supporting or participating in customer, sponsor, or regulatory audits related to training, system use, or user qualification Company Description OpenClinica makes clinical trials more efficient and effective with advanced technology and recruitment solutions. Trusted by the world's leading life sciences companies, academic institutions, and government agencies, OpenClinica bridges the gap between healthcare and research.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Customer Success Associate helps to serve our clients, the clinical researchers, and ensure an exceptional experience. As a member of the team you will be responsible for the full researcher journey, from onboarding to the conclusion of a study. - Conduct client kickoff meetings - Oversee the creation of recruitment content for the researchers’ studies - Assist in customer support - Conduct check-ins with researchers - Manage & oversee the creation of various marketing and study recruitment materials - Coordinate across internal and external teams to launch recruitment campaigns - Build and maintain strong, long-lasting relationships with our researchers - Make improvements to our current customer satisfaction methods and processes - Communicate effectively with both clients and colleagues to understand & service customer needs, maximize retention and growth, and communicate performance - Conduct client-facing calls and coordinate action items across internal and external teams - Triage client support issues and deliver best-in-class service - Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them - Help gather feedback from our customers to inform our sales process, product roadmap, and marketing opportunities Qualifications - Bachelor’s degree - Minimum 2 years of experience in an academic research environment - Excellent communication skills, both written and oral - Organized and detail-oriented - Autonomous in your work and the challenge of solving complex problems Requirements - A clinical background as a research coordinator or experience running or managing clinical trials (Nice to Have) - Familiar with Canva (Nice to Have) Company Description OpenClinica makes clinical trials more efficient and effective with advanced technology and recruitment solutions. Our industry-leading EHR-to-EDC connectivity automates source data acquisition, reduces errors, and eliminates delays, while our precision recruitment solutions help teams enroll the right participants with ease. Trusted by the world's leading life sciences companies, academic institutions, and government agencies, OpenClinica bridges the gap between healthcare and research.