This is a remote position. We are supporting a large enterprise financial services organization in building out their Enterprise Contact Centre Infrastructure Operations team. Reporting into a team lead or director-level manager, this role is focused on AWS operations, governance, and infrastructure support within an existing production environment. The position sits at the intersection of cloud operations, access governance, and contact center infrastructure. Employment Type: 6-month contract (extension possible) Work Schedule: Able to work Eastern Time business hours Location: Remote - MUST be physically located in the US (Visa sponsorship is not available) What You'll Do: - Manage and maintain AWS IAM (users, roles, policies). - Oversee access control, permissions, and governance across AWS environments. - Support day-to-day AWS operational activities. - Monitor and maintain cloud environments using tools such as CloudWatch. - Support storage and data operations (e.g., S3). - Collaborate with internal teams supporting contact center / telephony infrastructure. - Respond to operational requests and ensure system stability and security. Requirements - Strong hands-on experience in AWS operations / infrastructure support. - Deep experience with: IAM (users, roles, policies), access control and permissions management, AWS account governance. - Experience with Amazon Connect. - Experience with AWS services such as CloudWatch and S3. - Ability to support production environments and handle day-to-day operational requests. - Exposure to contact center / telephony environments. - Experience with AWS Lambda, Python, Azure Pipelines. ------------------------ At Talencore, we stand against racism and discriminatory practices. We stand against violence. We proudly support and partner with organizations that lift people up so everyone can succeed and thrive, and honour our candidates' experiences, perspectives and unique identity. We are committed to continuing to make diversity, equity, and inclusion part of everything we do – from how we work with our talented candidates to how we support our clients in building their diverse workforce.

We are Farmers – where ambition meets opportunity. At Farmers, we’re not just known for unforgettable jingle – we’re a team with a passion for purpose and making a real difference in people’s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us. Join an award-winning, equal opportunity employer, where you’ll find more than a job – you’ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do. Ready to make your mark? Discover our vibrant culture and explore career opportunities at www.Farmers.com/careers/corporate. Connect with us on Instagram, LinkedIn and TikTok, and let’s build something incredible together! Workplace: Remote ( #LI-Remote ) Job Summary If you are the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with Farmers. This position is a critical part of Farmers Insurance as it supports our customers and agents. You will be the first point of contact for our customers, supporting inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews.  We care about your professional development at Farmers, so we offer paid training with our renowned University of Farmers before you start serving customers, so you can succeed in this role! In this role you will: - Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements.  - Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms. Essential Job Functions - Receive and respond to inquiries related to insurance matters. Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions. Evaluate and interpret policy information within prescribed authority limits. - Access account information and communicate while working in multiple systems. Use account information, deep product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations or decisions. Document customer interactions and outcomes thoroughly in system. - Escalate unresolved issues requiring advanced support for further resolution. - Build knowledge and acumen through self-directed learning. Stay informed about underwriting and policy guidelines and other updates including compliance and legal requirements. Help maintain department knowledge resources to keep them current. - Actively listen to customer concerns to identify trends or patterns. Recognize opportunities for process improvement and makes recommendations to leadership. - Partner with various departments including Policy Support, Claims and Underwriting to respond to customer inquiries. May work with external vendors to further address customer needs. - Adhere to assigned, tightly regulated schedule and follow procedures for requesting time off. Job Details - Start Date & Hours: - Licensed start date: Tuesday, May 19th - Location: - This position will be FULLY REMOTE.  You will need to provide a quiet, distraction-free environment and high-speed internet. - Training: - Class Training will last approximately 2 - 3 months through our award-winning University of Farmers. - During this time you will work with our training team to ensure all log ins are up and running, systems are active, you will enroll in benefits, etc. All the "getting ready for the job" stuff. - Throughout this paid training, you'll experience a blend of instructor led skills training, peer mentoring, and coaching in a live, real-world environment designed to ease you into live work with our agents and/or customers. - Training Hours: Monday - Friday 10:30am - 7:00pm EST - Post Training Hours: Monday - Friday 10:30am - 7:00pm EST - Normal Business Hours: - Monday–Friday 8:00am–9:30pm EST Saturday 9:00am–9:30pm EST Sunday (chat only): 9:00am–9:30pm EST Experience Requirements - Minimum of 1-3 years customer service. - 1 year of experience in call center environment or related field preferred. - Experience providing customer support within a high-volume, complex environment preferred.  - Strong technical aptitude: - Intermediate computer skills with ability to navigate multiple systems simultaneously. - Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity. - Experience with Microsoft Office suite of tools preferred. Education Requirements - High School Diploma or equivalent required. - Other: Producer/Agent Property and Casualty license is required for this role. - Adjuster, Personal Lines and Life And Health licenses do not meet the preferred licensing requirement. If you are not sure what license you have please follow this link: https://nipr.com/licensing-center/look-up-a-national-producer-number Additional Qualifications - Call center/agency experience - Demonstrated customer service skills - Strong verbal communication and listening skills - Demonstrated written communication skills - Demonstrated analytical skills - Demonstrated problem solving skills - Demonstrates excellent judgment and decision making skills - Friendly and service-oriented - Maintains a high degree of professionalism - Excellent organizational skills - Highly thorough and dependable - Possesses flexibility to work in a fast paced, dynamic environment - Basic computer skills with ability to navigate multiple systems simultaneously. - Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity. Physical Environment Sits for extended periods of time, up to a full work shift. Listens to, interprets, and differentiates auditory information (e.g. others speaking) at normal speaking levels with or without correction. Visually verifies and reads information. Visually locates material, resources and other objects. Ability to operate a computer for extended periods of time, up to a full work shift. Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift. Benefits - Farmers offers a competitive salary commensurate with experience, qualifications and location. - Bonus Opportunity (based on Company and Individual Performance) - 401(k) - Medical - Dental - Vision - Health Savings and Flexible Spending Accounts - Life Insurance - Paid Time Off - Paid Parental Leave - Tuition Assistance - For more information, review “What we offer” on https://www.farmers.com/careers/corporate/#offer Job Location(s): US - AZ, US - KS, US - TX, US - OH, US - OK, US - FL, US - IA, US - NE, US - SC, US - LA Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly. Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws. Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok. Spokane, WA only: Residents who prefer not to provide their address click here to submit your resume via email: careers@farmers.com

Job DetailsJob Location: Remote Home Office - Oradell, NJ 07649Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $100,000.00 - $100,000.00 Base+Commission/yearTravel Percentage: Up to 25%Job Shift: Generally Mon-Fri 9:00A-5:30PJob Category: FranchiseThe Director of Franchise Operations oversees a team of Franchise Business Consultants with the main goal of driving franchise revenue and profitability for an educational company. PRIMARY FUNCTIONS/RESPONSIBILITIES Set and achieve financial goals for the department with full P &L responsibility Drive customer centric focus on continually improving student results Deliver world class franchisee profitability through revenue gains and cost savings Develop the overall departmental business plan including budgets and KPI goals on a monthly, quarterly and annual basis; provide updates to the management team on performance Partner with the marketing department to analyze and improve customer lead generation Champion corporate initiatives with the franchise community Attend and participate, where appropriate, In local market franchise advertising cooperative meetings Act as an interdepartmental liaison Lead the Franchise Business Consultant (FBC) Team Conduct field visits with FBC's and franchisees to improve profitability, KPis and service delivery Set goals and develop quarterly, monthly and weekly actions plans with each FBC to meet them; provide on- going feedback to improve performance in meeting goals Partner with FBCs and their franchisees to meet marketing objectives Interview, hire and train all new FBC's Develop skill set with FBC's through weekly team calls, quarterly team meetings and additional follow up Cultivate our franchisee-franchisor partnership Help every member of the system work toward a growth mindset culture Lead the Annual Convention and periodic regionals and local area meetings Manage the Franchisee Advisory Council Additional Responsibilities Track record of delivering top financial performance Demonstrate excellence in leadership Strong communication skills to lead team trainings and internal meetings, write company- write messages and speak publicly to large audiences Analytical approach to problem solving Qualifications 4 Year Degree 5 to 10 years of Multi-unit experience Excellent management and leadership Effective ability to develop employees and give feedback High energy level Proficient in Microsoft Office, Excel and Sharepoint Strong written and oral communication skills Adept presentation, training and team building skills Effective organizational and follow up skills Detail oriented

Job Description: Summary: The Manager, IT Computing Operations is responsible for overseeing the daily operations, maintenance, and strategic planning of the organization’s data center infrastructure. This role ensures high availability, performance and security of mission critical systems while coordinating with cross functional departments especially Facilities for power and HVAC projects. This includes 24x7x365 management of computer operations team activities and scheduling. This position will also have responsibility for understanding business strategy and incorporating data center requirements into day-to-day initiatives to meet future business demand. Essential Accountabilities: - Oversees a 24/7 data center operations, ensuring uptime, balancing power distribution, reliability and performance of systems. - Provides a single point of contact and escalation for the overall production computing environment. - Establishes standards for data centers; including capacity planning, lights out operations & maintains data center equipment inventory. - Leads daily across all aspects of the IT Hosted Infrastructure and the overall production batch environment. - Provides daily reporting on the health and performance of the IT infrastructure and production environment through a series of key performance indicators (KPI’s) for both the online and batch computing environments. - Develops and enhances data center SOP documentation and process, including emergency response, E-waste for the company and maintaining COD process, physical security management (monthly audit) and data center infrastructure mapping. - Responsible and coordinate decommissioning of obsolete HW and removing from racks. - Maintains primary accountability for all Computer and Data Center Operations staff, production scheduling activities, and select application environments through System Operations Infrastructure Monitors and third‑party products specific to the application environments. - Drives expense efficiency and reduction throughout the IT organization through the optimization of infrastructure hardware and software expenditure, while consistently acting professionally and promoting professional standards among staff. - Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies’ mission and values and adhering to the Corporate Code of Conduct. - Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures. - Maintains knowledge of all relevant legislative and regulatory mandates and ensures that all activities are in compliance with these requirements. - Conducts periodic staff meetings to include timely distribution and education related to departmental and Ethics/Compliance information. - Regular and reliable attendance is expected and required. - Performs other functions as assigned by management. Minimum Qualifications: - Seven (7) years of related technical experience, of which, three (3) years of leadership experience required. - Bachelor's degree in computer science, Information Technology or relevant field. In lieu of bachelor’s degree, six (6) additional years' experience required - Advanced degree or certification preferred. - Demonstrated advance leadership skill in managing personnel through subordinate professional, management, or supervisory staff; and basic mastery in working with others in both authority and non-authority relationships on a routine basis. - Industry experience/certification with CMM/SEI/ITIL preferred. - Advanced understanding of power and HVAC distribution for Datacenters. - Advanced organizational development skills and experience in leading organizational transition. - Ability to interpret and apply complex technical information; in depth knowledge of infrastructure systems design and implementation in a data center environment, knowledge of teleprocessing security and communications networks, and knowledge of technical and user-related aspects of a personal computer environment. - Demonstrated experience with Quality principles and tools. Demonstrated business and technical problem-solving skills. - Advanced analytical and business process development skills. - Demonstrated experience working effectively and efficiently in both a matrixed and third party outsource environment. - Communicates effectively with users/partners/external customers, colleagues and leadership across a range of disciplines and all levels of management. Physical Requirements: - Ability to work prolonged periods sitting and/or standing at a workstation and working on a computer. - Ability to travel across the Health Plan service region for meetings and/or trainings as needed. ************ In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position. Equal Opportunity Employer Compensation Range(s): Min 110,093 Mid 154,130 Max 198,168 The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position’s minimum qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays. Please note: There may be opportunity for remote work within all jobs posted by the Excellus Talent Acquisition team. This decision is made on a case-by-case basis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.