Excellus BlueCross BlueShield

Role Description This role performs audits to ensure the organization is in compliance with federal, state and Association regulatory requirements (Centers for Medicare and Medicaid Services, Department of Health, Department of Financial Services, Department of Labor, Blue Cross Blue Shield Association, Federal Employee Plan, Office of Inspector General, Office of Medicaid Inspector General). The Administrator provides collaborative oversight and management of regulatory requirements to achieve optimal compliance performance to meet corporate goals. The incumbent will support risk mitigation by assessing regulatory compliance through various methods including auditing and monitoring, conducting root-cause analysis, identifying best practice opportunities, and making recommendations for process improvement or refinement activities. Qualifications - Nine or more years' experience in health insurance or health care delivery, or Bachelor's degree in related area with five or more years of related experience or compliance training. - Extensive knowledge of regulatory initiatives and legislation that impacts the Health Insurance Industry. - Demonstrated ability to understand regulations and administer compliance for all areas across an organization. - Strong analytical and organizational skills and ability to manage multiple projects and systems simultaneously with minimal management directive. - Demonstrated experience in taking ownership of issues and follow through to resolve them promptly and accurately. - Exceptional verbal and written communication skills and ability to collaborate across the organization. Requirements - Acts as a cross-functional resource to operational areas regarding regulatory compliance matters. - Performs audits across multiple lines of business. - May oversee audits performed by external vendors and regulatory agencies. - Serves as a mentor and shares acquired knowledge and expertise to help others learn and grow. - Manages the highest level of complex regulatory compliance issues and exercises decision-making in cross-functional work groups. - Facilitates audits conducted by regulatory agencies. - Provides guidance to less experienced team members and internal customers in the absence of management. Benefits - Compensation Range(s): - Level II (E4): Minimum: $65,346 - Maximum: $117,622 - Level III (E6): Minimum: $79,068 - Maximum: $142,322 - Participation in group health and/or dental insurance. - Retirement plan. - Wellness program. - Paid time away from work. - Paid holidays. Company Description In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position. Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Role Description This position is the primary representative for Physician, Ancillary and Facility reimbursement analysis. The incumbent’s analyses include but is not limited to, contracting strategies; calculation and testing of provider rates; implementation oversight for all regions and monitoring of provider reimbursement. In monitoring provider reimbursement, the position analyzes financial deals to assess the implications of rate structures and payment methodologies across markets, addresses variations in processes and fees among region and systems with the aim of developing common approaches, and monitors provider billing trends to ensure cost and quality management goals are met. Qualifications - Bachelors Degree in related field required. In lieu of degree, six years of relevant experience required. - Demonstrate strong analytic skills, including root cause analysis, along with capacity to identify business objectives and associated risks. - Must have the ability to complete thorough research, exercise good judgment and work independently. - Must have good, demonstrated interpersonal relations skills. - Excellent written and oral communications skills required. - Comprehensive working knowledge of software programs: Intermediate level Excel, Word, PowerPoint, Microsoft Access, SAS, Cognos, or other data extraction tool; and general knowledge of MS Outlook and ability to access internet web sites and databases. - Three years of business experience including analysis, problem solving, and data extraction/modeling required. Previous experience in health-related field preferred. - Demonstrated experience in pricing to include price calculation for otherwise non-sourced pricing structures. - Strong familiarity with Healthcare Reimbursement Methodologies and their application. - Demonstrated ability to interact effectively with providers and internal business partners. - Seven (7) years of business experience including analysis, problem solving, and data extraction/modeling required. Previous experience in health-related field preferred. - Experience having identified strategic opportunities through data and driving it toward measurable result. - Demonstrated ability to interact effectively with external business partners, TPA’s and Provider representatives. - Demonstrated ability to make effective presentations to front line internal/external management or provider groups. Requirements - Supports reimbursement strategy and analysis through various duties included running data queries for analysis and evaluation of current to proposed reimbursement rates. - Works with Provider Contracting on reimbursement implementations to ensure provider contracts are executed timely, accurately, and in compliance with all internal policies and procedures. - Accountable to have all rate calculations peer reviewed, perform post production validation and following other quality controls that are aligned to various methodologies. - Contractual Maintenance through supporting all internal and external audits related to physician, ancillary and facility reimbursements. - Research and manage resolution of provider payment inquiries, disputes and issues. - Participate and support all Compliance related Audits and requests including following all process documentation and updated as needed. - Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies’ mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs. - Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures. - Regular and reliable attendance is expected and required. - Performs other functions as assigned by management. - Complete more complex models and analysis for financial impacts from provider reimbursement as well as helping to design alternative methodologies and arrangements. - Assist with and evaluating and identifying cost savings opportunities and makes recommendations to management. - Identifies deficiencies among staff, department processes, and documentation and develops training, suggests improvements, and initiatives changes and updates as appropriate. - Serves as SME to outline and explain to other areas in the company how various reimbursement methodologies are implemented, advantages/disadvantages of methodologies and represents the department where needed. - Leads internal and external stakeholders to new insight into opportunities and creates unified strategies with internal departments that meet our cost and quality management needs. - Independently design, develop, and recommend alternative reimbursement arrangements, reports to support initiatives, and changes to process flows. - Reviews complex claims, financial models, test results, and trends with providers and hospital system executives to resolve issues and identify improvement opportunities. - Examines corporate wide trends and prepares this information to enable both senior management and our external customers to better understand, evaluate, and decide potential actions and probable impact. - Facilitates cross-functional workgroups and internal and external meetings to determine actions to drive cost, quality, and process improvement. - Acts as a consultative capacity to management at all levels to provide expertise in the determination of suitable approaches to reimbursement concerns, trends, or industry changes. - Creates tools, controls, and automation to ensure quality and efficiency of team. - Implements recommendations of system enhancements, processing guidelines, system and/or training documentation modifications. Benefits - Participation in group health and/or dental insurance. - Retirement plan. - Wellness program. - Paid time away from work. - Paid holidays. Compensation Range(s) - Level II: Grade E2: Minimum $62,400 - Maximum $96,081 - Level III: Grade E3: Minimum $62,400 - Maximum $106,929 Physical Requirements - Ability to work while sitting and/or standing at a workstation viewing a computer and using a keyboard, mouse and/or phone for three (3) or more hours at a time. - Ability to travel across the Health Plan service region for meetings and/or trainings as needed. - The ability to hear, understand, and speak clearly while using a phone, with or without a headset.

Role Description This role performs audits to ensure the organization is in compliance with federal, state and Association regulatory requirements (Centers for Medicare and Medicaid Services, Department of Health, Department of Financial Services, Department of Labor, Blue Cross Blue Shield Association, Federal Employee Plan, Office of Inspector General, Office of Medicaid Inspector General). The Administrator provides collaborative oversight and management of regulatory requirements to achieve optimal compliance performance to meet corporate goals. The incumbent will support risk mitigation by assessing regulatory compliance through various methods including auditing and monitoring, conducting root-cause analysis, identifying best practice opportunities, and making recommendations for process improvement or refinement activities. Qualifications - Nine or more years' experience in health insurance or health care delivery, or Bachelor's degree in related area with five or more years of related experience or compliance training. - Extensive knowledge of regulatory initiatives and legislation that impacts the Health Insurance Industry. - Demonstrated ability to understand regulations and administer compliance for all areas across an organization. - Strong analytical and organizational skills and ability to manage multiple projects and systems simultaneously with minimal management directive. - Demonstrated experience in taking ownership of issues and follow through to resolve them promptly and accurately. - Exceptional verbal and written communication skills and ability to collaborate across the organization. Requirements - Acts as a cross-functional resource to operational areas regarding regulatory compliance matters. - Performs audits across multiple lines of business. - May oversee audits performed by external vendors and regulatory agencies. - Serves as a mentor and shares acquired knowledge and expertise to help others learn and grow. - Manages the highest level of complex regulatory compliance issues and exercises decision-making in cross-functional work groups. - Facilitates audits conducted by regulatory agencies. - Provides guidance to less experienced team members and internal customers in the absence of management. Benefits - Compensation Range(s): - Level II (E4): Minimum: $65,346 - Maximum: $117,622 - Level III (E6): Minimum: $79,068 - Maximum: $142,322 - Participation in group health and/or dental insurance. - Retirement plan. - Wellness program. - Paid time away from work. - Paid holidays.

Role Description This position is the primary representative for Physician, Ancillary and Facility reimbursement analysis. The incumbent’s analyses include but is not limited to, contracting strategies; calculation and testing of provider rates; implementation oversight for all regions and monitoring of provider reimbursement. In monitoring provider reimbursement, the position analyzes financial deals to assess the implications of rate structures and payment methodologies across markets, addresses variations in processes and fees among region and systems with the aim of developing common approaches, and monitors provider billing trends to ensure cost and quality management goals are met. Qualifications - Bachelors Degree in related field required. In lieu of degree, six years of relevant experience required. - Demonstrate strong analytic skills, including root cause analysis, along with capacity to identify business objectives and associated risks. - Must have the ability to complete thorough research, exercise good judgment and work independently. - Must have good, demonstrated interpersonal relations skills. - Excellent written and oral communications skills required. - Comprehensive working knowledge of software programs: Intermediate level Excel, Word, Power Point, Microsoft Access, SAS, Cognos, or other data extraction tool; and general knowledge of MS Outlook and ability to access internet web sites and databases. - Three years of business experience including analysis, problem solving, and data extraction/modeling required. Previous experience in health-related field preferred. - Demonstrated experience in pricing to include price calculation for otherwise non-sourced pricing structures. - Strong familiarity with Healthcare Reimbursement Methodologies and their application. - Demonstrated ability to interact effectively with providers and internal business partners. - Seven (7) years of business experience including analysis, problem solving, and data extraction/modeling required. Previous experience in health-related field preferred. - Experience having identified strategic opportunities through data and driving it toward measurable result. - Demonstrated ability to interact effectively with external business partners, TPA’s and Provider representatives. - Demonstrated ability to make effective presentations to front line internal/external management or provider groups. Requirements - Supports reimbursement strategy and analysis through various duties included running data queries for analysis and evaluation of current to proposed reimbursement rates. - Works with Provider Contracting on reimbursement implementations to ensure provider contracts are executed timely, accurately, and in compliance with all internal policies and procedures. - Accountable to have all rate calculations peer reviewed, perform post production validation and following other quality controls that are aligned to various methodologies. - Contractual Maintenance through supporting all internal and external audits related to physician, ancillary and facility reimbursements. - Research and manage resolution of provider payment inquiries, disputes and issues. - Participate and support all Compliance related Audits and requests including following all process documentation and updated as needed. - Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies’ mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs. - Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures. - Regular and reliable attendance is expected and required. - Performs other functions as assigned by management. - Complete more complex models and analysis for financial impacts from provider reimbursement as well as helping to design alternative methodologies and arrangements. - Assist with and evaluating and identifying cost savings opportunities and makes recommendations to management. - Identifies deficiencies among staff, department processes, and documentation and develops training, suggests improvements, and initiatives changes and updates as appropriate. - Serves as SME to outline and explain to other areas in the company how various reimbursement methodologies are implemented, advantages/disadvantages of methodologies and represents the department where needed. - Leads internal and external stakeholders to new insight into opportunities and creates unified strategies with internal departments that meet our cost and quality management needs. - Independently design, develop, and recommend alternative reimbursement arrangements, reports to support initiatives, and changes to process flows. - Reviews complex claims, financial models, test results, and trends with providers and hospital system executives to resolve issues and identify improvement opportunities. - Examines corporate wide trends and prepares this information to enable both senior management and our external customers to better understand, evaluate, and decide potential actions and probable impact. - Facilitates cross-functional workgroups and internal and external meetings to determine actions to drive cost, quality, and process improvement. - Acts as a consultative capacity to management at all levels to provide expertise in the determination of suitable approaches to reimbursement concerns, trends, or industry changes. - Creates tools, controls, and automation to ensure quality and efficiency of team. - Implements recommendations of system enhancements, processing guidelines, system and/or training documentation modifications. Benefits - Participation in group health and/or dental insurance. - Retirement plan. - Wellness program. - Paid time away from work. - Paid holidays. Compensation Range(s) - Level II: Grade E2: Minimum $62,400 - Maximum $96,081 - Level III: Grade E3: Minimum $62,400 - Maximum $106,929

Role Description The Director, Digital Delivery provides enterprise leadership in translating business strategy into scalable, measurable digital outcomes across the health plan. This role owns the strategy, roadmap, delivery, performance, and continuous evolution of customer-facing digital platforms (Web and Mobile), ensuring investments deliver differentiated customer experiences, operational efficiency, compliance, and measurable business value. This role drives digital transformation through an AI-first approach, embedding generative, agentic, and predictive AI across customer experiences, operational workflows, and the product lifecycle, while scaling AI-assisted engineering to improve velocity, quality, and speed-to-market. The Director oversees cross-functional digital capabilities, including product management, UX, engineering, testing, architecture, and operations, ensuring teams operate with modern, cloud-native, and AI-enabled delivery practices. This role also champions a culture of innovation, experimentation, and continuous improvement while ensuring strong governance, financial discipline, and regulatory compliance in a healthcare environment. Qualifications - Ten (10) years of related experience in digital products, technology delivery in regulated industries, of which three (3) years of defined leadership experience managing across the digital technology function. - Bachelor’s degree in technology, business or related field. In lieu of a degree, six (6) years of experience required. - Demonstrated expert experience leading digital product and technology delivery within a healthcare payer environment, including member-facing platforms, regulatory compliance requirements, and industry standards (e.g., HIPAA, CMS). - Demonstrated advanced experience driving AI-enabled transformation and cloud platform modernization initiatives, including scaling AI-assisted software engineering practices, accelerating delivery velocity, and improving customer and member experiences. - Demonstrated advanced experience influencing and leading enterprise-wide transformation initiatives through product operating models, data-driven decision making, analytics, governance frameworks, and responsible AI practices to achieve measurable business outcomes. - Demonstrated advanced proficiency in leveraging enterprise tools and digital platforms to support executive-level reporting, communication, and oversight of customer-facing web and mobile solutions. Requirements - Ability to complete work in a traditional office environment under fluorescent lighting. - Must be able to travel across the enterprise. - Ability to work in a home office for continuous periods of time for business continuity. Benefits - Participation in group health and/or dental insurance. - Retirement plan. - Wellness program. - Paid time away from work. - Paid holidays. Compensation Range(s) Min: 137,857 Max: 248,143 The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position’s minimum qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Please note: There may be opportunity for remote work within all jobs posted by the Excellus Talent Acquisition team. This decision is made on a case-by-case basis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Role Description Under the general guidance of the assigned management and in accordance with established systems and applicable accounting principles, the incumbent prepares and maintains a complete set of records to support financial transactions of the assigned area and/or Company. The incumbent will perform the accounting functions and activities in accordance with the specific requirements of the accounting area assigned, prepare and analyze various tax filings, and/or prepare internal and external financial reports. Essential Accountabilities - Under direct supervision, gathers and analyzes financial data from a variety of sources to prepare journal entries, account reconciliations and financial schedules in a manner consistent with ensuring internal and external audit compliance. - Provides periodic analysis and interpretation of financial statements at both an individual account level and at the financial statement line and Company level. - Prepares financial statements and regulatory filings under Statutory Accounting Principles (SAP), Generally Accepted Accounting Principles (GAAP) and other applicable regulations. - Researches technical accounting and financial reporting issues, documenting the analysis of issues, including accounting positions considered and conclusions reached. - Maintains and enhances the control environment, consistent with NAIC Model Audit Rule. - Interacts with other areas (Finance Line of Business team, IT, Actuary, Treasury, A/P, Payroll, etc.) in the preparation of monthly internal financial reports, quarterly and annual respective State Insurance Department reports and other regulatory agency reports. - Keeps abreast of accounting/professional developments by attendance at seminars/workshops and professional society meetings. - Provides support to projects/initiatives within Finance or the wider Enterprise. - Back-up, train and offer guidance to other accountants in the department, as applicable. - Establishes and maintains constructive relationships when dealing with internal and external professionals, institutions, and agencies. - Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies’ mission and values. - Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures. - Regular and reliable attendance is expected and required. - Performs other functions as assigned by management. Level II (in addition to Level I Accountabilities) - Under general supervision, works on more complex technical accounting and financial reporting issues. - Provides enhanced support to projects/initiatives within Finance or the wider Enterprise. - Possesses a broader knowledge of subject matter. Level III (in addition to Level II Accountabilities) - Works under minimal supervision, handles complex technical accounting and financial reporting issues. - Leads projects/initiatives representing Accounting and Financial Reporting division. - Possesses comprehensive knowledge of subject matter. - Acts in a consultative capacity to management at all levels of assigned organization unit. Qualifications - In lieu of a bachelor’s degree in accounting, a combination of relevant education and/or experience will be considered (a minimum of seven (7) years). - Bachelor’s degree in accounting with a minimum of one (1) year of relevant experience is required. - Demonstrated understanding of financial statements and GAAP. - Ability to interpret and effectively implement/apply changes in accounting guidance. - Demonstrated attention to detail required. - Demonstrated team working skills required. - Demonstrated analytical skills required. - Demonstrated ability to communicate and interact with all levels of the organization. - Takes initiative and promotes a continuous improvement mindset and culture. - Ability to simultaneously handle multiple priorities. - Ability to work independently. - Working knowledge of Microsoft Office Suite (Excel, Word, and Access). Requirements - In lieu of a bachelor’s degree in accounting, a combination of relevant education and/or experience will be considered (a minimum of nine (9) years). - Bachelor’s degree in accounting with a minimum of three (3) years of relevant experience is required. - Strong ability to communicate and interact with all levels of the organization. - Ability to work under general supervision, able to handle more complex priorities. - Possess solid working knowledge of Microsoft Office Suite (Excel, Word, and Access). Benefits - Compensation Range for Level II: Minimum $62,400 - Maximum $96,081. - Participation in group health and/or dental insurance. - Retirement plan. - Wellness program. - Paid time away from work. - Paid holidays. Physical Requirements - Ability to work prolonged periods sitting and/or standing at a workstation and working on a computer. - Ability to travel across the Health Plan service region for meetings and/or trainings as needed.

Role Description Under the general guidance of the assigned management and in accordance with established systems and applicable accounting principles, the incumbent prepares and maintains a complete set of records to support financial transactions of the assigned area and/or Company. The incumbent will perform the accounting functions and activities in accordance with the specific requirements of the accounting area assigned, prepare and analyze various tax filings, and/or prepare internal and external financial reports. Essential Accountabilities - Under direct supervision, gathers and analyzes financial data from a variety of sources to prepare journal entries, account reconciliations and financial schedules in a manner consistent with ensuring internal and external audit compliance. - Provides periodic analysis and interpretation of financial statements at both an individual account level and at the financial statement line and Company level. - Prepares financial statements and regulatory filings under Statutory Accounting Principles (SAP), Generally Accepted Accounting Principles (GAAP) and other applicable regulations. - Researches technical accounting and financial reporting issues, documenting the analysis of issues, including accounting positions considered and conclusions reached. - Maintains and enhances the control environment, consistent with NAIC Model Audit Rule. - Interacts with other areas (Finance Line of Business team, IT, Actuary, Treasury, A/P, Payroll, etc.) in the preparation of monthly internal financial reports, quarterly and annual respective State Insurance Department reports and other regulatory agency reports. - Keeps abreast of accounting/professional developments by attendance at seminars/workshops and professional society meetings. - Provides support to projects/initiatives within Finance or the wider Enterprise. - Back-up, train and offer guidance to other accountants in the department, as applicable. - Establishes and maintains constructive relationships when dealing with internal and external professionals, institutions, and agencies. - Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies’ mission and values. - Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures. - Regular and reliable attendance is expected and required. - Performs other functions as assigned by management. Level II (in addition to Level I Accountabilities) - Under general supervision, works on more complex technical accounting and financial reporting issues. - Provides enhanced support to projects/initiatives within Finance or the wider Enterprise. - Possesses a broader knowledge of subject matter. Level III (in addition to Level II Accountabilities) - Works under minimal supervision, handles complex technical accounting and financial reporting issues. - Leads projects/initiatives representing Accounting and Financial Reporting division. - Possesses comprehensive knowledge of subject matter. - Acts in a consultative capacity to management at all levels of assigned organization unit. Qualifications - In lieu of a bachelor’s degree in accounting, a combination of relevant education and/or experience will be considered (a minimum of seven (7) years). - Bachelor’s degree in accounting with a minimum of one (1) year of relevant experience is required. - Demonstrated understanding of financial statements and GAAP. - Ability to interpret and effectively implement/apply changes in accounting guidance. - Demonstrated attention to detail required. - Demonstrated team working skills required. - Demonstrated analytical skills required. - Demonstrated ability to communicate and interact with all levels of the organization. - Takes initiative and promotes a continuous improvement mindset and culture. - Ability to simultaneously handle multiple priorities. - Ability to work independently. - Working knowledge of Microsoft Office Suite (Excel, Word, and Access). Requirements - In lieu of a bachelor’s degree in accounting, a combination of relevant education and/or experience will be considered (a minimum of nine (9) years). - Bachelor’s degree in accounting with a minimum of three (3) years of relevant experience is required. - Strong ability to communicate and interact with all levels of the organization. - Ability to work under general supervision, able to handle more complex priorities. - Possess solid working knowledge of Microsoft Office Suite (Excel, Word, and Access). Benefits - Compensation Range(s): Level II: Grade E2: Minimum $62,400 - Maximum $96,081. - Participation in group health and/or dental insurance. - Retirement plan. - Wellness program. - Paid time away from work. - Paid holidays. Physical Requirements - Ability to work prolonged periods sitting and/or standing at a workstation and working on a computer. - Ability to travel across the Health Plan service region for meetings and/or trainings as needed.

Role Description The Director, Digital Delivery provides enterprise leadership in translating business strategy into scalable, measurable digital outcomes across the health plan. This role owns the strategy, roadmap, delivery, performance, and continuous evolution of customer-facing digital platforms (Web and Mobile), ensuring investments deliver differentiated customer experiences, operational efficiency, compliance, and measurable business value. This role drives digital transformation through an AI-first approach, embedding generative, agentic, and predictive AI across customer experiences, operational workflows, and the product lifecycle, while scaling AI-assisted engineering to improve velocity, quality, and speed-to-market. The Director oversees cross-functional digital capabilities, including product management, UX, engineering, testing, architecture, and operations, ensuring teams operate with modern, cloud-native, and AI-enabled delivery practices. This role also champions a culture of innovation, experimentation, and continuous improvement while ensuring strong governance, financial discipline, and regulatory compliance in a healthcare environment. Qualifications - Ten (10) years of related experience in digital products, technology delivery in regulated industries, of which three (3) years of defined leadership experience managing across the digital technology function. - Bachelor’s degree in technology, business or related field. In lieu of a degree, six (6) years of experience required. - Demonstrated expert experience leading digital product and technology delivery within a healthcare payer environment, including member-facing platforms, regulatory compliance requirements, and industry standards (e.g., HIPAA, CMS). - Demonstrated advanced experience driving AI-enabled transformation and cloud platform modernization initiatives, including scaling AI-assisted software engineering practices, accelerating delivery velocity, and improving customer and member experiences. - Demonstrated advanced experience influencing and leading enterprise-wide transformation initiatives through product operating models, data-driven decision making, analytics, governance frameworks, and responsible AI practices to achieve measurable business outcomes. - Demonstrated advanced proficiency in leveraging enterprise tools and digital platforms to support executive-level reporting, communication, and oversight of customer-facing web and mobile solutions. Requirements - Ability to complete work in a traditional office environment under fluorescent lighting. - Must be able to travel across the enterprise. - Ability to work in a home office for continuous periods of time for business continuity. Benefits - Participation in group health and/or dental insurance. - Retirement plan. - Wellness program. - Paid time away from work. - Paid holidays. Compensation Range(s) Min: 137,857 Max: 248,143 The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position’s minimum qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Please note: There may be opportunity for remote work within all jobs posted by the Excellus Talent Acquisition team. This decision is made on a case-by-case basis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Role Description Шукаємо VIP Customer Care Specialist для підсилення нашої команди. - Відповідь на запити VIP клієнтів через визначені канали зв'язку (чати, листи); - Надання інформації про продукти / послуги; - Вирішення проблем та співпраця з профільними командами за необхідності; - Документування взаємодії з користувачами; - Моніторинг і дотримання визначених особистих кількісних та якісних показників; - Фіксація та передача фідбеку клієнтів. Qualifications - 1+ рік досвіду з VIP у сфері iGaming/Gambling; - Володіння англійською на рівні Upper-Intermediate та вище; - Комунікативні навички: відмінне вміння спілкуватися з різними типами клієнтів, включаючи незадоволених або роздратованих; - Емпатія: здатність поставити себе на місце клієнта, розуміти його потреби та почуття; - Уважність: вміння уважно сприймати інформацію та ставити відповідні запитання для чіткого розуміння проблеми або запиту клієнта; - Стресостійкість: здатність зберігати спокій в складних або конфліктних ситуаціях; - Організованість та пунктуальність: вміння пріоритезувати завдання для своєчасної відповіді на запити клієнтів; - Командність: здатність ефективно співпрацювати з колегами та іншими відділами компанії для розв'язування питань клієнтів; - Відкритість: не боїшся нових викликів, показати себе, працювати над покращеннями; - Вміння ефективно користуватися комп'ютером та програмним забезпеченням: володієш навичками роботи з електронною поштою, чатами та іншими базовими програмами. Requirements - Володіння німецькою / французькою / італійською (бажано, але не критично); - Володіння навичками роботи в CRM-системах, омніканальних платформах (бажано, але не критично). Benefits - Працюй там, де комфортно та безпечно – в офісах або віддалено; - Офіційне оформлення в Україні або Польщі – підтримаємо у вирішенні бюрократичних питань та допоможемо з документами; - 20 робочих днів оплачуваної відпустки та лікарняних – ми за ворк-лайф баланс; - Медичне страхування у топових клініках і покриття витрат на психолога на платформі Pleso; - Benefit cafe – щомісячно витрачай кошти на уподобання, хобі, спорт тощо; - Івенти – бери участь у майстер-класах, відвідуй тімбілдинги та корпоративи; - Навчання під будь-який запит – індивідуальний бюджет на курси, корпоративна англійська, воркшопи та онлайн-бібліотека.

Role Description Твої майбутні задачі: - контроль VIP бази; - підтримка активності користувачів на проєктах; - повернення клієнтів з неактивності; - аналіз поведінки клієнтської бази, надання персоналізованої допомоги користувачам та формування позитивного досвіду на проєкті; - обробка вхідних та вихідних комунікацій відповідно до завдань та клієнтських запитів; - робота в кількох каналах комунікації: листи, месенджери, дзвінки. Qualifications - вільна англійська (як розмовна, так і письмова); - досвід роботи у сфері iGaming/Gambling; - вміння спілкуватися телефоном та в листах; - вміння зацікавити клієнта проєктами, цікаво підкреслювати позитивні сторони проєкту; - досвід роботи з запереченнями; - вміння розподіляти робочий час і вкладатися в встановлені терміни виконання; - бажання вивчати нові інструменти, працювати з ними та розвивати нові знання; - емпатійність та стресостійкість у складних кейсах; - можливість працювати за графіком 18:00 - 02:00 за Києвом (7 робочих годин + 1 година на перерву, стабільний графік з понеділка по п'ятницю без змін). Requirements - бажано, але не критично: вміння користуватися Excel; - досвід роботи з адмінкою SoftSwiss. Benefits - працюй там, де комфортно та безпечно – в офісах або віддалено; - офіційне оформлення в Україні або Польщі – підтримаємо у вирішенні бюрократичних питань та допоможемо з документами; - 20 робочих днів оплачуваної відпустки та лікарняних – ми за ворк-лайф беленс; - медичне страхування у топових клініках і покриття витрат на психолога на платформі Pleso; - Benefit cafe – щомісячно витрачай кошти на уподобання, хобі, спорт тощо; - івенти – бери участь у майстер-класах, відвідуй тімбілдинги та корпоративи; - навчання під будь-який запит – індивідуальний бюджет на курси, корпоративна англійська, воркшопи та онлайн-бібліотека.