Company: AHI agilon health, inc. Job Posting Location: Remote - USA Job Title: ​ Regional Director, Operations Job Description: ​ Key responsibilities include: - Lead and operationalize BOI, Quality, and Cost of Care programs across multiple markets - Build and enforce SOPs, SLAs, and RACIs - Oversee core workflows such as pre-visit record review, post-visit coding review, chart collection, query management, and provider engagement - Partner closely with market leaders to monitor performance and implement corrective actions - Define KPIs and lead root-cause analysis and process improvement efforts - Oversee budgets and vendor spend - Work with Data & Analytics and IT/Engineering to improve dashboards, integrations, automation, and technology-enabled scale - Support capacity planning, staffing, recruiting, training, and performance management for market BOI/Quality operations Requirements: - 5+ years of healthcare operations experience - 3+ years leading multi-market risk adjustment or quality programs - Bachelor’s degree, Advanced degree preferred - Six Sigma/Lean certification preferred - Strong knowledge of; HEDIS, risk adjustment coding, claims/EMR data, operational team and vendor leadership, KPI/dashboard fluency, and proven program, project, and process improvement skills agilon health’s leadership team is focused on helping physician partners grow, improve outcomes for senior patients, and deliver transformation through data, operational excellence, and technology. If you want to lead across markets and build scalable healthcare operations that support physicians and patients alike, this is a meaningful opportunity to do it here. Location: ​ Remote - TX Pay Range: ​ $153,000.00 - $191,300.00 Salary range shown is a guideline. Individual compensation packages can vary based on factors unique to each candidate, such as skill set, experience, and qualifications.

OneOncology is positioning community oncologists to drive the future of cancer care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer. Our team is bringing together leaders to the market place to help drive OneOncology’s mission and vision. Why join us? This is an exciting time to join OneOncology. Our values-driven culture reflects our startup enthusiasm supported by industry leaders in oncology, technology, and finance. We are looking for talented and highly-motivated individuals who demonstrate a natural desire to improve and build new processes that support the meaningful work of community oncologists and the patients they serve. Job Description: Role Summary: The Director, Global RCM Operations will report to OneOncology’s VP, RCM Operations. This role will be responsible for driving operational excellence across all global operations for OneOncology. This individual will oversee KPI management, practice onboarding, vendor performance, and cross‑functional program execution. The role will partner closely with Revenue Cycle Management (RCM) leadership, Operations, HR, IT, and external vendors to ensure scalable and consistent delivery. This is a hands‑on leadership role focused on execution, governance, and continuous improvement. Responsibilities: - Define, track, and manage global KPIs across RCM and shared services. - Establish performance dashboards and operating rhythms. - Identify trends, risks, and improvement opportunities and drive corrective actions. - Lead the onboarding of new practices into OneOncology’s global operations framework. - Own transition plans, timelines, readiness checklists, and go‑live coordination. - Partner with US operations and practice leadership to ensure smooth handoffs. - Act as primary owner for vendor governance. - Track vendor SLAs, productivity, quality, and financial performance. - Drive issue resolution, escalation management, and vendor optimization. - Lead cross‑functional initiatives such as process standardization, tool and workflow implementations, and capacity and scaling initiatives. - Ensure projects are delivered on time, within scope, and with clear outcomes. - Identify operational bottlenecks and inefficiencies. - Drive standard operating procedures (SOPs) and best practices. - Build a culture of accountability, documentation, and continuous improvement. - Partner closely with functional leads, supervisors, and global teams. - Support leadership hiring, onboarding, and operational readiness. - Provide clear communication and reporting to senior leadership. - Additional responsibilities as assigned to help drive our mission of improving the lives of everyone living with cancer. Required or Preferred Qualifications: - 10+ years of experience in operations, shared services, GCCs, or healthcare operations. - Strong experience with KPI management and performance governance. - Proven track record of program / project management. - Experience onboarding new clients, practices, or business units. - Vendor management and SLA oversight experience. - Strong analytical, organizational, and communication skills. - Ability to operate in a fast‑paced, scaling environment. - Healthcare / RCM experience preferred but not mandatory. - Global delivery or offshore operations experience strongly preferred. - Standard working hours will align with Eastern Standard Time (EST) to support core operational needs, with occasional flexibility required on an as‑needed basis. Essential Competencies: - Proven experience leading and developing large teams. - Experience managing offshore teams, aligning global operations to KPIs, and ensuring consistent quality across geographies. - Expertise in identifying areas of improvement, critical dependencies, and process changes that enable the RCM team to attain integrated outcomes that are effective, efficient, sustainable, and improve customer satisfaction. - Strong project management skills with a record of delivering cross‑functional initiatives on time, within scope, and with clear measurable outcomes. - Ability to define, track, and interpret KPIs, manage dashboards, identify trends, and drive corrective action. - Strong communication skills with the ability to present insights, updates, and performance metrics clearly to senior leadership and stakeholders. - Must be detail-oriented, own key tasks, handle complex problems, manage multiple projects simultaneously, require minimal direction and be able to work within a team setting.  - Attendance is an essential job function. This job description does not contain a full listing of activities, duties or responsibilities required of this role. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice. #LI-REMOTE

Guest Relations & Catering Operations SupervisorAt Red Robin, our Guest Relations and Catering teams embody the spirit of hospitality, connection, and accountability. This role ensures that every guest interaction—whether through catering services or guest relations channels—results in a positive, memorable experience that strengthens brand loyalty. The Guest Relations & Catering Operations Supervisor leads two critical experience pillars: Guest Relations and Catering Operations. This role is responsible for delivering consistent, high-quality service across all guest touchpoints while driving operational excellence, team development, and continuous improvement. Every call, email, case, or catering event is an opportunity to create joy. This position ensures the voice of the guest is heard, issues are resolved with empathy and efficiency, and operational standards reflect Red Robin’s fun-loving and guest-first culture. Key Responsibilities 1. Team Leadership & Performance - Oversee daily operations of the Guest Relations and Catering teams, including internal and outsourced resources, ensuring service quality, accuracy, and timeliness. - Manage staffing, schedules, and workloads to meet established KPIs and SLAs. - Coach, mentor, and evaluate team members to drive performance, engagement, and professional growth. - Identify skill gaps and lead training initiatives for onboarding, system enhancements, and process updates. - Foster a culture of accountability, collaboration, and alignment with Red Robin values. 2. Guest Experience Management - Ensure all guest inquiries, feedback, and escalations are resolved promptly and professionally. - Maintain a consistent brand voice across phone, email, web, written correspondence, and social platforms. - Personally manage complex or escalated guest cases to resolution. - Monitor and analyze guest experience metrics (CSAT, resolution time, contacts per hour) and implement improvements. - Oversee quality audits and compliance standards. 3. Catering Operations Oversight - Supervise daily catering operations to ensure flawless execution and on-time delivery. - Partner with restaurant operations, vendors, and cross-functional teams to ensure alignment. - Maintain accuracy in catering systems including Monkey Media, OLO, and Salesforce. - Resolve escalated catering concerns and proactively mitigate service risks. - Analyze catering feedback trends to support growth and optimization initiatives. 4. Process, Systems, & Quality Management - Lead continuous improvement initiatives across Guest Relations and Catering. - Develop and maintain templates, workflows, and SOPs to improve efficiency and accuracy. - Analyze dashboards and KPIs to drive data-informed decisions. - Collaborate with Marketing, IT, Finance, and Operations to ensure consistent guest messaging and system alignment. 5. Decision-Making & Empowerment - Authorized to issue guest recoveries up to $100 in alignment with service recovery guidelines. - Make real-time decisions regarding staffing, prioritization, and escalations. - Balance guest satisfaction with operational integrity and business objectives. Skills & Qualifications - Minimum of 5 years of experience in guest service, catering, or hospitality operations. - At least 2 years of people leadership experience. - Strong written and verbal communication skills. - Proven ability to analyze metrics and drive performance improvements. - Proficiency with Salesforce, Monkey Media, OLO, and Google Workspace. - High emotional intelligence and ability to remain calm under pressure. - Alignment with Red Robin’s values of hospitality, trust, and care. - Bilingual skills are a plus. Mission Alignment This role directly supports Red Robin’s mission by ensuring every guest interaction reflects our commitment to hospitality, accountability, and memorable experiences. Compensation Range: $59,300.00 - $77,150.00 Red Robin is an Equal Opportunity & E-Verify Employer

• Manage invoice tracking, payments, and vendor follow-ups • Own calendar management, inbox triage, and leadership scheduling • Maintain file organization across Google Drive and internal systems • Handle setup, access management, and upkeep across the tool stack • Onboard new clients with welcome emails, intake materials, and kickoff coordination • Send project status updates throughout the project lifecycle • Manage post-install follow-ups, review requests, and 30 and 90 day check-ins • Keep referral partners informed on project completions and support case study creation • Serve as the operational point of contact with contractors and vendors on active projects • Track orders and delivery timelines and flag delays before they affect installs • Process contractor quotes, apply standard markup, and generate client invoices • Keep CRM and project management systems current and accurate • Research and build referral partner lists with contact info and fit notes • Send post-meeting follow-ups and maintain outreach cadences in the CRM • Monitor STR communities and flag partnership or visibility opportunities weekly • Maintain referral agreements on file and prepare commission summaries when due