• Assist with administering the end-to-end processes with respect to customer accounts, within established policies and procedures. • Timely and accurate recovery of outstanding accounts in accordance to set terms of business. • Resolve debtor issues along with actively contributing to system solutions. • Assist with releasing on-hold orders as required, liaise with customers/sales reps to resolve invoice/payment queries. • Update Netsuite customer communication history and on-hold/invoice query status as required. • Responsible for posting customers’ cash/cheque/credit card remittances. • Chasing up missing remittances and resolving unallocated receipt queries ensuring accounts are up to date. • Produce weekly and monthly Aged Debtors analysis showing status of all debt aged more than 90 days. • Assist with the management of the debtor book through proactive credit control procedures/telephone calls/e-mails/ Dunnings automated debt letter chasing ensuring complete history of communication is maintained in Dunnings. • Assist with handling customer invoice/statement queries, providing copy documents and liaising with customer services to ensure credits are raised in a timely manner where applicable. • Generate and send monthly customer statements including excel format requests. • Monitor Finance Inbox forward emails to relevant person/ departments. • Manual sending of invoices to the customer’s vendor portal and monitoring uploaded/ missing invoices. • Do credit checks for new customers and set up a new customer account on NetSuite. • Monitor customer portals to ensure invoice submission processes are operating effectively. • Investigate and resolve customer short payments.

• Interact with clients and gather supporting data to ensure invoice accuracy • Process high volume of billing per month • Responsible for collection effort and meeting monthly goals • Contacting clients by phone to secure payment and making follow-up calls • Provide input to policies, systems, methods, and procedures for effective management and control of billing functions • Ensure all clients remain informed of their outstanding debt and deadlines • Educate clients regarding invoice receipts, account statements, and remittance options through the use of online portal • Perform basic accounting such as reconciliation and adjustment pertaining to billing role • Ensure quality assurance through billing audits and analytics • Perform any other requested task as needed

Description The GREAT STATE TEAM is seeking a Client Service Account Specialist to join our fast-growing teams! As a Client Service Account Specialist you would act as the day-to-day liaison between the company and its clients, handling information requests, issues, and other client-related tasks. The Client Service Account Specialist helps to manage quality of service and client satisfaction by professionally, quickly, and thoroughly responding to client needs. Tasks include: interaction with clients via email, phone, meetings, written correspondence, production and analysis of client reports, settling account follow-up issues, informing internal departments of client issues/policies/changes, and acting as an advocate of client interests and service within the company. **Veterans and Military Spouses Encouraged to Apply** Essential Duties and Responsibilities: - Manage correspondence, requests for information and issues from clients in a timely, professional and thorough manner. - Assists in preparing and conducting client meetings by: gathering and formatting data on activity and performance, developing an agenda, coordinating schedules, and updating meeting trackers & follow-up items. - Facilitate meeting process by scheduling the meeting, conducting pre-meeting audits, organizing prep meetings, works with other team members to ensure there are drafts of the meeting booklet to review at the prep meetings, and being the final editor and proofreader of the meeting booklet. Documents and publishes minutes from the meeting and open up appropriate tickets that come out of the meeting. - Participates in regular internal meetings with manager, team, and staff from other departments. - Responds to internal staff inquiries regarding clients and accounts. - Produces and distributes reports on client and department activity. - Proactively communicate with clients and internal team regarding issues with their business, company changes, and ideas in order to maintain service and relationships. - Ensure company staff are informed on a proactive basis of client issues, concerns and changes so that they may be addressed most appropriately. This includes activities specifically the documentation of tickets. - Aggressively seeks out additional business opportunities with existing and prospective clients, keeping Sales, Marketing and other staff informed of such opportunities as they arise. - Learning client’s system of record as needed to complete job functions. - Supports the achievement of department goals and notifies management and teammates when problems achieving goals arise. - Works to obtain the best possible solution on the account for the company and the client. Additional Duties and Responsibilities: - Completes special projects or work duties as directed by manager. - Assist in activity that will support departmental measurements as needed. - Adheres to all FDCPA, FCRA, HIPAA and applicable laws, as well as SCS company policies. - Will assist others within the Client Service and Business Support departments in their duties when necessary. - Assist in the training and mentoring of other employees as needed. - Consistently look for ways to improve current practices and procedures to save money, improve quality, and save time. - Ensures Work Instructions are kept updated within the department and on the Company database. - Ensure all staff activities are within company quality and compliance standards, as well as client-specific protocols. - Represents SCS with the professional and ethical work standards consistent with the mission and management policy of the company. Qualifications, Skills and Experience: - 2+ years’ experience in a business-to-business, Patient Billing or, Client-Facing function. - Personal Computing skills, including MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, Internet, and keyboarding. - Ability to create, maintain, analyze and distribute reports. - Strong rapport-building and problem resolution skills. - Ability to work successfully in a fast-paced, deadline-oriented environment. - Strong organization skills. The ability to work on multiple tasks simultaneously. - Articulate written and verbal communications skills. - The ability to present in front of diverse audiences, including internal staff, clients, and industry professionals. - Strong focus upon Customer Service and deliverables and significant attention to detail. - Flexibility to travel to client meetings and conferences. We Offer a Comprehensive Benefits Package: - Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w/employer match, and HSA/Flexible spending accounts - Paid time off - 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day - Family Friendly Events - Wellness Programs/Gym Reimbursement - All necessary equipment and technical support provided * Benefits eligibility is dependent upon FTE Status and Position *All offers of employment are contingent upon successful completion of all post offer processing. Your next great career move could be a click away. Apply now! State Collection Service is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. By following the link to apply, you are acknowledging that we have permission to contact you via phone, text or email to communicate with you regarding this position Remote workers must be based in the United States and must reside in one of the following states: AZ, NV, ID, MT, OH, TX, OK, KS, LA, AR, MO, IL, IA, MN, WI, MI, IN, KY, TN, MS, AL, GA, FL, NC, SC, PA, MD, NM

• Effectively collect past due AR using a variety of collection methods, techniques, and legal claims • Focus on root causes of non-payment while bringing past due accounts to a current status • Regularly review AR and set priorities for effective collection • Negotiate payment arrangements, issue payment commitment letters, and follow up appropriately • Collaborate with project managers to research reasons for non-payment and take appropriate actions • Maintain accurate records of customer payment status and escalate high-risk situations to the management team