Job Type: Regular Work Location: Client Support Center - Southlake, TX 76092 Overview: 2020 Companies is seeking an Onboarding Coordinator to join our Shared Services Team! The Onboarding Coordinator is responsible for delivering a high-quality, seamless hiring experience in a high-volume, fast-paced environment. This role manages all candidate onboarding activities from offer acceptance through the first day of employment, serving as the primary point of contact for new hires while partnering closely with recruiters, hiring managers, and internal stakeholders. The Onboarding Coordinator also provides critical operational and administrative support to ensure smooth departmental functions and compliance with all applicable employment laws. What We Offer: - Receive $17.00/hr, paid weekly - Work remotely, from home - Health/Dental/Vision benefits - 401K Program with matching - Paid Time Off - Paid Holidays - Mobile Reimbursement - Scholarship opportunities for employees and direct family members - Employee Assistance Program - Leadership Development Program - Employees' special pricing for multiple clients Job Description: Onboarding - Serve as the primary point of contact for new hires, guiding them through every step of the onboarding process from offer acceptance to day one - Partner with recruiters and hiring managers to ensure candidates are efficiently and expeditiously guided through the hiring process - Continuously monitor the applicant tracking system to ensure timely candidate flow and completion of all required tasks - Order and track pre-employment screenings in a timely manner - Manage I-9 compliance and ensure timely completion of all USCIS requirements - Ensure all necessary system logins and access are set up for incoming new hires - Manage and troubleshoot post-offer applicant tracking system access issues - Use sound judgment and appropriate resources to disposition candidates in accordance with client and company guidelines - Partner with HR and Legal regarding changing regulatory demands as needed - Ensure adherence to FCRA, EEO, and all related federal and state employment laws - Maintain excellent data integrity across all onboarding-related systems - Track and report on new hire progress to leadership teams - Continuously identify opportunities to improve the onboarding process and enhance the overall candidate experience Operations & Administration - Handle daily organizational and administrative tasks to support departmental operations - Manage travel arrangements, scheduling, and other logistical needs for the team - Analyze and audit data for accuracy and completeness - Maintain a high level of customer service during inbound and outbound communications - Communicate in a timely and professional manner with all candidates and internal stakeholders - Provide accurate and timely responses to all inquiries and general correspondence - Assist with ad-hoc operational tasks as needed Qualifications - High school diploma or equivalent required - 1–2 years of relevant experience in onboarding, human resources, or recruiting preferred - Strong organizational skills with the ability to manage multiple tasks simultaneously - Excellent written and verbal communication skills, with a strong attention to detail and accuracy - Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), including working knowledge of basic formulas and functions - Previous data entry experience strongly preferred - Ability to be resourceful and proactive when issues arise - Strong problem-solving skills and sound judgment under pressure - Customer service-oriented attitude with excellent interpersonal and collaboration skills - Ability to work both independently and as part of a team - Ability to thrive in a fast-paced, dynamic environment What You Can Expect From 2020 Companies We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you. 2020’s Commitment We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.

• Join our Retail Onboarding Team and play a key role in winning new retail customers, guiding them through the onboarding journey, and elevating their customer experience. • Approximately 95% of your time will be spent with customers delivering exceptional customer service experiences through personalized interactions with customers via phone, live online chat, and email. • Work independently for approximately 80% of the day, while collaborating remotely with team members and attending meetings as needed. • Become an expert in understanding our customers' needs, identifying opportunities to fill product gaps, and generating innovative ideas to expand our market share and enhance the customer experience. • Drive growth in our retail channel by owning the customer onboarding experience, providing onboarding, free setup assistance, and support from retail sign-up to account completion. • Respond to inquiries, address complaints, and resolve issues, focusing on customer satisfaction and protecting our company's brand. • Conduct outreach to customers to ensure the completion of the onboarding and setup process. • Collaborate with your team to develop resources that promote customer engagement and enhance the overall customer experience. • Handle sensitive customer information securely and follow the company’s data protection protocols. • Maintain strong attention to detail and ensure accurate and timely documentation of customer interactions.

Role Description We are hiring a Customer Success Onboarding Specialist to help us build strong relationships with customers, ensuring they achieve their desired outcomes with our products and services. In joining our small but mighty Customer Success team of 5, you will help shape our team’s culture and have a substantial impact on the success of our company 📈 — come join us! As an Onboarding & Support Specialist, you are the first impression of our product experience. You will be responsible for turning new customers into power users within their first month. - Lead structured onboarding for new clients. - Serve as a trusted voice in our customer support inbox. - Integral part of administrative account setups and activations. Qualifications - 2–4 years of experience in a customer-facing role (Support, Onboarding, or Implementation) within a SaaS environment. - Experience in political tech or with CRM software is a major plus but not required. - Exceptional written communication skills. - Comfortable managing CSV files, understanding data mapping, and troubleshooting software bugs. - Experience with tools like Helpscout/Intercom/Zendesk, Slack, and Notion is preferred. - Must be able to work East Coast hours (approx. 9 AM – 6 PM ET). - Enjoy the "grind" of a high-volume inbox. Requirements - Drive Time-to-Value (TTV): Lead new customers through a defined 30-day onboarding journey. - Inbox Management: Front line for technical troubleshooting, "how-to" questions, and product feedback. - Technical Setup & Data Migration: Assist customers with data imports and CRM configurations. - Proactive Education: Conduct 1-on-1 and 1-to-many training sessions via Zoom. - Resource Creation: Identify common friction points and create help center articles, videos, or FAQs. - Feedback Loop: Act as the bridge between customers and the product team. Benefits - Salary in the range of $65,000 - $70,000 + equity. - Flexible PTO (including 12 company holidays and 2 weeks of required PTO each year). - 401K Match. - Medical, dental and vision coverage with HSA option; 50% coverage for dependents. - Paid Parental Leave for primary and secondary caregivers. - Your choice of premium tech setup – laptop, monitor, accessories, and headphones. - $1,000 for your work-from-home setup. - Annual company retreat and/or team offsites. - Professional development support — investment in courses, certifications, or training. Process + Timeline - Intro Call: A ~30-minute call with our Director of Customer Success. - Skills Assessment: A short take-home exercise to work through a realistic customer success question. - CFO Interview(s): A ~1-hour interview with our Co-Founder and CFO. - Final Interview with Cofounders: A quick ~30-minute chat with our other two cofounders.

About AirGarage AirGarage is on a mission to bring real estate online, starting with parking. We replace broken parking machines, fragmented software, and manual, labor-intensive operations with a unified, data-rich operating system for parking real estate. We handle everything it takes to run and optimize a parking asset: payments, dynamic pricing, enforcement, license plate recognition, analytics, and more. By building all of our technology in-house, we are able to deliver a magical experience for drivers while providing real-time visibility and revenue increases of 20-50% or more for real estate owners. That’s why national real‑estate leaders like Hines and Greystar, as well as technology companies like Meta, partner with AirGarage to optimize their parking facilities. AirGarage uses datapoints like real-time occupancy, local events, weather, driver behavior, competitor pricing, and more to bring true intelligence to real estate owners’ assets for the first time. We’re investing aggressively to make the physical world legible to a digital system: cameras, sensors, and software that generate a firehose of real-time data about the world around us. That data fuels models and algorithms that allow us to optimize performance at each property while giving owners the clarity and control they’ve never had before. Before you can optimize an asset, you need to observe it. Before you can observe it, you need to bring it online. We are starting with the $131 billion US parking real estate market because it is one of the most offline and mismanaged commercial real estate asset types. 26% of the land area in the median American urban core is dedicated to parking. We are backed by top tier investors including Headline Growth, Andreessen Horowitz, Floodgate, Founders Fund, Abstract Ventures, and angel investors who have founded or worked at companies like Uber, Opendoor, Flexport, and more. Want to learn more about AirGarage and the problem we're tackling? Check out these podcasts: https://www.youtube.com/watch?v=AU0NkDK51E4 https://youtu.be/_8aM6NQHYiE?si=p5WIujBWUA1sG-b7 THE ROLE 👋 The Onboarding Lead will own the end-to-end onboarding experience for new AirGarage partners. From the moment a deal closes through the go live date, this role is responsible for orchestrating a smooth, world-class transition to AirGarage’s platform. You will be the main point of contact for all stakeholders—property owners, tenants, internal teams, and vendors—ensuring that each new location goes live successfully, with a high-quality experience that builds trust and sets the foundation for long-term success. This is a highly cross-functional role that sits at the intersection of sales, operations, hardware, and partner success, requiring meticulous organization, excellent communication skills, and a deep commitment to delivering an exceptional partner experience. WHAT YOU WILL DO 🧠 Own the Launch Process for New Properties: - Act as the primary owner of each new locations onboarding, from the moment a deal is closed to one week post-launch. - Develop and execute detailed onboarding plans tailored to each property. - Coordinate across hardware, permitting, compliance, and central ops teams to ensure all launch dependencies are met. Be the Point of Contact for Partners and Stakeholders: - Serve as the main liaison for property owners, tenants, and other stakeholders throughout the onboarding process. - Proactively manage communications and set clear expectations around timelines and deliverables. - Build strong, trust-based relationships with partners by providing timely updates, solving issues quickly, and anticipating needs. Drive Internal Execution and Accountability: - Ensure that all internal teams involved in onboarding are aligned and working toward the same goals. - Surface blockers, escalate issues, and solve problems in real time to keep projects on track. - Implement and refine playbooks to improve onboarding speed, consistency, and quality. Measure and Improve the Onboarding Experience: - Gather feedback from partners and internal teams to continuously improve the process. - Work with leadership to scale the onboarding function and build a repeatable, scalable system. - Identify bottlenecks or inefficiencies in the onboarding workflow and implement process improvements to increase speed, consistency, and reliability across all launches. - Collaborate with cross-functional teams to document and standardize best practices, creating internal playbooks and SOPs that ensure a repeatable, scalable onboarding process. Create and Refine Client-Facing Onboarding Materials: - Develop high-quality onboarding collateral, including welcome packets, training guides, transition checklists, and FAQs tailored to various partner types. - Continuously improve the clarity, consistency, and professionalism of all client-facing materials to ensure they reflect AirGarage’s brand and values. - Work with design, marketing, and product teams to align messaging across platforms and touch points during the onboarding phase. - Incorporate partner feedback to iterate and enhance the materials used throughout the onboarding journey. - Maintain a library of up-to-date templates and resources that can be easily customized and scaled as AirGarage grows. WHAT YOU NEED ✅ - 3+ years of experience in partner success, implementation, project management, or operations, ideally in a fast-paced startup or tech-enabled services environment. - Willingness to travel to new location launches (roughly 25% travel). - Exceptional communication and interpersonal skills—you are equally comfortable working with external stakeholders and internal technical teams. - Strong project management skills, with a track record of leading complex, cross-functional initiatives to successful outcomes. - Ability to think critically, solve problems proactively, and stay calm under pressure. - A genuine desire to create great experiences for partners and internal teams alike. IMPORTANT NOTE 🚨 AirGarage is a remote-first company, but we also value in-person collaboration to strengthen trust and teamwork. Team members should expect ~6 weeks of travel per year for: - 2–3 full company offsites, “Remote Weeks” - Lending a hand to support 2 new location launches - In-person onboarding as well as supporting other onboarding sessions for new team members The rest of the year, team members can work remotely from wherever (US time zones) they’re most comfortable as long as they are performing well in their role. Attendance at in-person events throughout the year is expected—if you’re not open to traveling ~6 weeks per year for work, this role isn’t a good fit for you. THE UPSIDE 📈 - 📈 Equity: Have a stake in the business that you’re helping to build and grow. - 🌴 Work remotely: Live and work wherever you like! We believe in folks working where they are happiest and most productive. We currently hire teammates that are located anywhere within North America. - 🏥 Health insurance: We offer health insurance and currently cover 85% of the cost of medical, dental, and vision plans for the primary employee and 50% of the cost of plans for dependents. - 🍼 Parental Leave: We offer 12 weeks of fully paid parental leave to all parents to bond with a newly born, adopted, or fostered child. The 12 weeks can be taken as a continuous leave or intermittently over the first 18 months of the child's life. - 💻 Home office setup: Get a laptop + additional equipment needed to set you up for success. - ⛺ Time to recharge: We have an unlimited PTO policy with a minimum requirement of 10 days per year. - 🤑 401k: Make financial planning right for you with a 401k retirement savings program. - ✈️ Team Off-sites: ~2 times per year our team comes together for a full week in places like Tahoe, Puerto Vallarta, San Diego, Park City, and Austin. - 📚 BookGarage: Our team loves to learn and grow together, so join us for our optional recurring book club. - 🪴Room to grow: Our team will be orders of magnitude larger within a few years; as a part of our foundational team, you'll have opportunities to grow with us. - 🏙️ Transform our cities: The opportunity to change the way that the world thinks about real estate use in our cities. - 👐 Work with a diverse team: At AirGarage, we've always been committed to building a thriving team that represents the communities we serve. Our team is currently 40% female and 30%+ from underrepresented communities. Note: Employment with AirGarage is contingent upon successful completion of a background check and employment verification conducted in compliance with applicable laws. Background checks are completed only after a conditional offer of employment has been made. We understand that there's no such thing as a 'perfect' candidate. We're looking for someone passionate, with grit and determination, who is excited to face the challenges of a rapidly growing startup. AirGarage is the type of company where you can grow exponentially, and we encourage you to apply to us even if you don't 100% match the candidate description. AirGarage is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Candidates and employees are always evaluated based on merit, qualifications, and performance. We will never discriminate on the basis of race, color, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.