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Numero logo
Numero

Our founding team is comprised of Brian (CEO), Karan (CTO), and Susie (CFO). We have experience founding startups, leading engineering teams, and managing multibillion dollar budgets at Fortune 100 companies. We are here because we love it and know that this is some of the most important work we could put out into the world.

Onboarding Specialist

Location

United States

Posted

71 days ago

Salary

$65K - $70K / year

Seniority

Mid Level

No structured requirement data.

Job Description

Onboarding Specialist

Numero

Role Description We are hiring a Customer Success Onboarding Specialist to help us build strong relationships with customers, ensuring they achieve their desired outcomes with our products and services. In joining our small but mighty Customer Success team of 5, you will help shape our team’s culture and have a substantial impact on the success of our company 📈 — come join us! As an Onboarding & Support Specialist, you are the first impression of our product experience. You will be responsible for turning new customers into power users within their first month. - Lead structured onboarding for new clients. - Serve as a trusted voice in our customer support inbox. - Integral part of administrative account setups and activations. Qualifications - 2–4 years of experience in a customer-facing role (Support, Onboarding, or Implementation) within a SaaS environment. - Experience in political tech or with CRM software is a major plus but not required. - Exceptional written communication skills. - Comfortable managing CSV files, understanding data mapping, and troubleshooting software bugs. - Experience with tools like Helpscout/Intercom/Zendesk, Slack, and Notion is preferred. - Must be able to work East Coast hours (approx. 9 AM – 6 PM ET). - Enjoy the "grind" of a high-volume inbox. Requirements - Drive Time-to-Value (TTV): Lead new customers through a defined 30-day onboarding journey. - Inbox Management: Front line for technical troubleshooting, "how-to" questions, and product feedback. - Technical Setup & Data Migration: Assist customers with data imports and CRM configurations. - Proactive Education: Conduct 1-on-1 and 1-to-many training sessions via Zoom. - Resource Creation: Identify common friction points and create help center articles, videos, or FAQs. - Feedback Loop: Act as the bridge between customers and the product team. Benefits - Salary in the range of $65,000 - $70,000 + equity. - Flexible PTO (including 12 company holidays and 2 weeks of required PTO each year). - 401K Match. - Medical, dental and vision coverage with HSA option; 50% coverage for dependents. - Paid Parental Leave for primary and secondary caregivers. - Your choice of premium tech setup – laptop, monitor, accessories, and headphones. - $1,000 for your work-from-home setup. - Annual company retreat and/or team offsites. - Professional development support — investment in courses, certifications, or training. Process + Timeline - Intro Call: A ~30-minute call with our Director of Customer Success. - Skills Assessment: A short take-home exercise to work through a realistic customer success question. - CFO Interview(s): A ~1-hour interview with our Co-Founder and CFO. - Final Interview with Cofounders: A quick ~30-minute chat with our other two cofounders.

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Utz Brands, Inc. logo

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