• Join our Retail Onboarding Team and play a key role in winning new retail customers, guiding them through the onboarding journey, and elevating their customer experience. • Approximately 95% of your time will be spent with customers delivering exceptional customer service experiences through personalized interactions with customers via phone, live online chat, and email. • Work independently for approximately 80% of the day, while collaborating remotely with team members and attending meetings as needed. • Become an expert in understanding our customers' needs, identifying opportunities to fill product gaps, and generating innovative ideas to expand our market share and enhance the customer experience. • Drive growth in our retail channel by owning the customer onboarding experience, providing onboarding, free setup assistance, and support from retail sign-up to account completion. • Respond to inquiries, address complaints, and resolve issues, focusing on customer satisfaction and protecting our company's brand. • Conduct outreach to customers to ensure the completion of the onboarding and setup process. • Collaborate with your team to develop resources that promote customer engagement and enhance the overall customer experience. • Handle sensitive customer information securely and follow the company’s data protection protocols. • Maintain strong attention to detail and ensure accurate and timely documentation of customer interactions.

Role Description We are hiring a Customer Success Onboarding Specialist to help us build strong relationships with customers, ensuring they achieve their desired outcomes with our products and services. In joining our small but mighty Customer Success team of 5, you will help shape our team’s culture and have a substantial impact on the success of our company 📈 — come join us! As an Onboarding & Support Specialist, you are the first impression of our product experience. You will be responsible for turning new customers into power users within their first month. - Lead structured onboarding for new clients. - Serve as a trusted voice in our customer support inbox. - Integral part of administrative account setups and activations. Qualifications - 2–4 years of experience in a customer-facing role (Support, Onboarding, or Implementation) within a SaaS environment. - Experience in political tech or with CRM software is a major plus but not required. - Exceptional written communication skills. - Comfortable managing CSV files, understanding data mapping, and troubleshooting software bugs. - Experience with tools like Helpscout/Intercom/Zendesk, Slack, and Notion is preferred. - Must be able to work East Coast hours (approx. 9 AM – 6 PM ET). - Enjoy the "grind" of a high-volume inbox. Requirements - Drive Time-to-Value (TTV): Lead new customers through a defined 30-day onboarding journey. - Inbox Management: Front line for technical troubleshooting, "how-to" questions, and product feedback. - Technical Setup & Data Migration: Assist customers with data imports and CRM configurations. - Proactive Education: Conduct 1-on-1 and 1-to-many training sessions via Zoom. - Resource Creation: Identify common friction points and create help center articles, videos, or FAQs. - Feedback Loop: Act as the bridge between customers and the product team. Benefits - Salary in the range of $65,000 - $70,000 + equity. - Flexible PTO (including 12 company holidays and 2 weeks of required PTO each year). - 401K Match. - Medical, dental and vision coverage with HSA option; 50% coverage for dependents. - Paid Parental Leave for primary and secondary caregivers. - Your choice of premium tech setup – laptop, monitor, accessories, and headphones. - $1,000 for your work-from-home setup. - Annual company retreat and/or team offsites. - Professional development support — investment in courses, certifications, or training. Process + Timeline - Intro Call: A ~30-minute call with our Director of Customer Success. - Skills Assessment: A short take-home exercise to work through a realistic customer success question. - CFO Interview(s): A ~1-hour interview with our Co-Founder and CFO. - Final Interview with Cofounders: A quick ~30-minute chat with our other two cofounders.

About AirGarage AirGarage is on a mission to bring real estate online, starting with parking. We replace broken parking machines, fragmented software, and manual, labor-intensive operations with a unified, data-rich operating system for parking real estate. We handle everything it takes to run and optimize a parking asset: payments, dynamic pricing, enforcement, license plate recognition, analytics, and more. By building all of our technology in-house, we are able to deliver a magical experience for drivers while providing real-time visibility and revenue increases of 20-50% or more for real estate owners. That’s why national real‑estate leaders like Hines and Greystar, as well as technology companies like Meta, partner with AirGarage to optimize their parking facilities. AirGarage uses datapoints like real-time occupancy, local events, weather, driver behavior, competitor pricing, and more to bring true intelligence to real estate owners’ assets for the first time. We’re investing aggressively to make the physical world legible to a digital system: cameras, sensors, and software that generate a firehose of real-time data about the world around us. That data fuels models and algorithms that allow us to optimize performance at each property while giving owners the clarity and control they’ve never had before. Before you can optimize an asset, you need to observe it. Before you can observe it, you need to bring it online. We are starting with the $131 billion US parking real estate market because it is one of the most offline and mismanaged commercial real estate asset types. 26% of the land area in the median American urban core is dedicated to parking. We are backed by top tier investors including Headline Growth, Andreessen Horowitz, Floodgate, Founders Fund, Abstract Ventures, and angel investors who have founded or worked at companies like Uber, Opendoor, Flexport, and more. Want to learn more about AirGarage and the problem we're tackling? Check out these podcasts: https://www.youtube.com/watch?v=AU0NkDK51E4 https://youtu.be/_8aM6NQHYiE?si=p5WIujBWUA1sG-b7 THE ROLE 👋 The Onboarding Lead will own the end-to-end onboarding experience for new AirGarage partners. From the moment a deal closes through the go live date, this role is responsible for orchestrating a smooth, world-class transition to AirGarage’s platform. You will be the main point of contact for all stakeholders—property owners, tenants, internal teams, and vendors—ensuring that each new location goes live successfully, with a high-quality experience that builds trust and sets the foundation for long-term success. This is a highly cross-functional role that sits at the intersection of sales, operations, hardware, and partner success, requiring meticulous organization, excellent communication skills, and a deep commitment to delivering an exceptional partner experience. WHAT YOU WILL DO 🧠 Own the Launch Process for New Properties: - Act as the primary owner of each new locations onboarding, from the moment a deal is closed to one week post-launch. - Develop and execute detailed onboarding plans tailored to each property. - Coordinate across hardware, permitting, compliance, and central ops teams to ensure all launch dependencies are met. Be the Point of Contact for Partners and Stakeholders: - Serve as the main liaison for property owners, tenants, and other stakeholders throughout the onboarding process. - Proactively manage communications and set clear expectations around timelines and deliverables. - Build strong, trust-based relationships with partners by providing timely updates, solving issues quickly, and anticipating needs. Drive Internal Execution and Accountability: - Ensure that all internal teams involved in onboarding are aligned and working toward the same goals. - Surface blockers, escalate issues, and solve problems in real time to keep projects on track. - Implement and refine playbooks to improve onboarding speed, consistency, and quality. Measure and Improve the Onboarding Experience: - Gather feedback from partners and internal teams to continuously improve the process. - Work with leadership to scale the onboarding function and build a repeatable, scalable system. - Identify bottlenecks or inefficiencies in the onboarding workflow and implement process improvements to increase speed, consistency, and reliability across all launches. - Collaborate with cross-functional teams to document and standardize best practices, creating internal playbooks and SOPs that ensure a repeatable, scalable onboarding process. Create and Refine Client-Facing Onboarding Materials: - Develop high-quality onboarding collateral, including welcome packets, training guides, transition checklists, and FAQs tailored to various partner types. - Continuously improve the clarity, consistency, and professionalism of all client-facing materials to ensure they reflect AirGarage’s brand and values. - Work with design, marketing, and product teams to align messaging across platforms and touch points during the onboarding phase. - Incorporate partner feedback to iterate and enhance the materials used throughout the onboarding journey. - Maintain a library of up-to-date templates and resources that can be easily customized and scaled as AirGarage grows. WHAT YOU NEED ✅ - 3+ years of experience in partner success, implementation, project management, or operations, ideally in a fast-paced startup or tech-enabled services environment. - Willingness to travel to new location launches (roughly 25% travel). - Exceptional communication and interpersonal skills—you are equally comfortable working with external stakeholders and internal technical teams. - Strong project management skills, with a track record of leading complex, cross-functional initiatives to successful outcomes. - Ability to think critically, solve problems proactively, and stay calm under pressure. - A genuine desire to create great experiences for partners and internal teams alike. IMPORTANT NOTE 🚨 AirGarage is a remote-first company, but we also value in-person collaboration to strengthen trust and teamwork. Team members should expect ~6 weeks of travel per year for: - 2–3 full company offsites, “Remote Weeks” - Lending a hand to support 2 new location launches - In-person onboarding as well as supporting other onboarding sessions for new team members The rest of the year, team members can work remotely from wherever (US time zones) they’re most comfortable as long as they are performing well in their role. Attendance at in-person events throughout the year is expected—if you’re not open to traveling ~6 weeks per year for work, this role isn’t a good fit for you. THE UPSIDE 📈 - 📈 Equity: Have a stake in the business that you’re helping to build and grow. - 🌴 Work remotely: Live and work wherever you like! We believe in folks working where they are happiest and most productive. We currently hire teammates that are located anywhere within North America. - 🏥 Health insurance: We offer health insurance and currently cover 85% of the cost of medical, dental, and vision plans for the primary employee and 50% of the cost of plans for dependents. - 🍼 Parental Leave: We offer 12 weeks of fully paid parental leave to all parents to bond with a newly born, adopted, or fostered child. The 12 weeks can be taken as a continuous leave or intermittently over the first 18 months of the child's life. - 💻 Home office setup: Get a laptop + additional equipment needed to set you up for success. - ⛺ Time to recharge: We have an unlimited PTO policy with a minimum requirement of 10 days per year. - 🤑 401k: Make financial planning right for you with a 401k retirement savings program. - ✈️ Team Off-sites: ~2 times per year our team comes together for a full week in places like Tahoe, Puerto Vallarta, San Diego, Park City, and Austin. - 📚 BookGarage: Our team loves to learn and grow together, so join us for our optional recurring book club. - 🪴Room to grow: Our team will be orders of magnitude larger within a few years; as a part of our foundational team, you'll have opportunities to grow with us. - 🏙️ Transform our cities: The opportunity to change the way that the world thinks about real estate use in our cities. - 👐 Work with a diverse team: At AirGarage, we've always been committed to building a thriving team that represents the communities we serve. Our team is currently 40% female and 30%+ from underrepresented communities. Note: Employment with AirGarage is contingent upon successful completion of a background check and employment verification conducted in compliance with applicable laws. Background checks are completed only after a conditional offer of employment has been made. We understand that there's no such thing as a 'perfect' candidate. We're looking for someone passionate, with grit and determination, who is excited to face the challenges of a rapidly growing startup. AirGarage is the type of company where you can grow exponentially, and we encourage you to apply to us even if you don't 100% match the candidate description. AirGarage is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Candidates and employees are always evaluated based on merit, qualifications, and performance. We will never discriminate on the basis of race, color, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.

Role Description The IO Onboarding Specialist is responsible for fulfilling requests for new Independent Operators by attracting qualified candidates through strategic recruitment efforts. This role involves: - Identifying, screening, and onboarding prospective operators with the competencies and motivation to succeed in a small business environment. - Working closely with leadership and sales operations. - Actively promoting the Utz IO business model. - Supporting candidates throughout the transition process to ensure a smooth onboarding experience and minimize early attrition. - Maintaining a pipeline of potential candidates. - Managing advertising and outreach. - Collaborating with legal and compliance to ensure accuracy and regulatory adherence. *This role can be offered as fully remote or the candidate can be based in Hanover, PA at our headquarters location. What You’ll Do: - Develop and execute recruiting strategies to attract qualified candidates. - Conduct initial qualification interviews to assess business ownership mindset, motivation, financial readiness, and operational capability. - Build a consistent pipeline of candidates through industry referrals, word-of-mouth, online platforms, and local outreach. - Actively promote the Utz IO opportunity as a small business ownership model. - Support Sales Operations Team by communicating daily regarding the sourcing process including candidates, success of postings, and additional needs. - Clearly explain the Utz IO business model, including: - Route purchase requirements and valuation - Revenue, margin structure, and expense expectations - Day to day operational responsibilities - Growth opportunities and customer expectations - Work closely with legal to ensure compliance and accuracy. - Responsible for listing and de-listing available routes on UtzDSD.com and Craigslist. - Responsible for maintaining our online presence at Utz IO Opportunities on Facebook. - Prepares monthly reconciliation of advertising spend. - Maintains advertising budget. - Responsible for onboarding and transition support, including coordinating onboarding timelines, periodic check ins, and acting as a point of continuity during transition to avoid early attrition. - Work closely with leadership to identify priority markets for recruitment, while understanding market dynamics, route economics, and competitive pressures. - Maintain a bench of candidates for future opportunities. - Regularly communicates with MDLs, SODs, and VPs. - Other duties as assigned. Qualifications - Bachelor’s degree in Human Resources, Business Administration, Marketing, or a related field or equivalent combination of education and experience is preferred. Requirements - One to three years of professional experience in recruiting, talent acquisition, sales, or related fields; experience in small business, franchise, or independent operator environments is highly valuable. - Proficient in Microsoft Word and Microsoft Excel. - Ability to prioritize multiple tasks and work in a fast-paced environment. - Ability to maintain a high level of professionalism and confidentiality. - Must be able and willing to sit, stand, listen and communicate for long periods. Benefits - Comprehensive medical, dental, and vision plans - Employer-match 401(k) and profit-sharing - Employee stock purchase plan - Career development programs and more External Recruitment Process - Easy Application (5 mins): Introduce yourself and answer a few key questions to get started. - Engaging Chat Interview (20-25 mins): Share your experiences in an online chat, highlighting how your values align with ours. - Live Interview: Selected candidates will meet with the hiring manager to explore their alignment with the team and overall Utz company culture. Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.