Numero

Role Description At Numero, we build software for political campaigns and nonprofits. Since our founding in 2019, we’ve scaled our platform to serve thousands of campaigns ranging from city council seats to US Senate races, and have helped them collectively raise over $10B in contributions. We’ve experienced tremendous growth over the past several years and are hiring experienced engineers to help us scale our backend infrastructure and to support the development of several new products on our roadmap. In joining our team of 6, you will help shape our team’s culture and have a substantial impact on the success of our company. The work at Numero is challenging due to the nature of what we build. We're looking for someone who finds that kind of nuance and scale genuinely fun to untangle – and who has the experience to do it well. Qualifications - Deep experience building and scaling user-facing backend systems (ideally 6+ years). - A deep, instinctive understanding of how code behaves at scale. - Real fluency with SQL and relational data at scale. - A bias toward building things the right way. - Hands-on experience building with AI – and a hunger to get sharper at it. - Excellent written and verbal communication and high EQ. - Located in the continental USA (ET, CT, MT, PT) and willing to travel 1-2x a year for company retreats and/or team offsites. Requirements - Experience with AI tools in day-to-day engineering. - Ability to analyze performance metrics and monitoring after shipping. - Experience with building patterns that scale well. Benefits - Flexible PTO (including 12 company holidays and 2 weeks of required PTO each year). - 401K Plan with employer match. - Medical, dental and vision coverage with HSA option; 50% coverage for dependents. - Paid Parental Leave for primary and secondary caregivers. - Your choice of premium tech setup – laptop, monitor, accessories, and headphones. - $1,000 for your work-from-home setup. - Annual company retreat and/or team offsites. - Professional development support – investment in courses, certifications, or training. Company Description Our founding team is comprised of Brian (CEO), Karan (CTO), and Susie (CFO). We have experience founding startups, leading engineering teams, and managing multibillion dollar budgets at Fortune 100 companies. We are here because we love it and know that this is some of the most important work we could put out into the world.

Role Description At Numero, we build software for political campaigns and nonprofits. Our platform is an all-in-one system comprised of a donor CRM, broadcast email + texting tools, and payment processing pages that our clients rely on for their work every day. We’re hiring experienced engineers to help us scale and harden the data infrastructure that everything else at Numero runs on. This is a staff-level role for someone who wants to own our data infrastructure end to end. You'll own the direction for how we shard, query, observe, and automate our data systems, with the autonomy of a staff engineer to do it. Qualifications - Deep experience operating data infrastructure at scale (8+ years preferred). - Expert-level relational databases at scale (e.g., Postgres, MySQL). - Breadth across data stores (e.g., OpenSearch, MongoDB). - A query-optimization obsession. - An automation-first, DevOps mindset. - The judgment and influence of a staff engineer. - A pragmatic, incremental approach to change. - Excellent written and verbal communication and high EQ. - Located in the continental USA (ET, CT, MT, PT) and willing to travel 1-2x a year for company retreats and/or team offsites. Requirements - Improving our data ingestion + matching pipelines. - Scaling our Postgres (on PlanetScale). - Operating Postgres at scale. - Managing our environments + provider migrations. - Optimizing and automating with AI. Benefits - Base salary in the range of $200,000 - $240,000, plus equity. - Merit-based annual bonus that scales with company performance. - Flexible PTO (including 12 company holidays and 2 weeks of required PTO each year). - 401K Plan with employer match. - Medical, dental and vision coverage with HSA option; 50% coverage for dependents. - Paid Parental Leave for primary and secondary caregivers. - Your choice of premium tech setup – laptop, monitor, accessories, and headphones. - $1,000 for your work-from-home setup. - Annual company retreat and/or team offsites. - Professional development support. Process + Timeline - Intro Call: A ~45 minute call with our CTO to review your background + experience. - Technical Interview(s): A half day of interviews with engineers on the team. - Final Interview with Cofounders: A quick ~30 minute chat with our other two cofounders.

Role Description We are hiring a Customer Success Onboarding Specialist to help us build strong relationships with customers, ensuring they achieve their desired outcomes with our products and services. In joining our small but mighty Customer Success team of 5, you will help shape our team’s culture and have a substantial impact on the success of our company 📈 — come join us! As an Onboarding & Support Specialist, you are the first impression of our product experience. You will be responsible for turning new customers into power users within their first month. - Lead structured onboarding for new clients. - Serve as a trusted voice in our customer support inbox. - Integral part of administrative account setups and activations. Qualifications - 2–4 years of experience in a customer-facing role (Support, Onboarding, or Implementation) within a SaaS environment. - Experience in political tech or with CRM software is a major plus but not required. - Exceptional written communication skills. - Comfortable managing CSV files, understanding data mapping, and troubleshooting software bugs. - Experience with tools like Helpscout/Intercom/Zendesk, Slack, and Notion is preferred. - Must be able to work East Coast hours (approx. 9 AM – 6 PM ET). - Enjoy the "grind" of a high-volume inbox. Requirements - Drive Time-to-Value (TTV): Lead new customers through a defined 30-day onboarding journey. - Inbox Management: Front line for technical troubleshooting, "how-to" questions, and product feedback. - Technical Setup & Data Migration: Assist customers with data imports and CRM configurations. - Proactive Education: Conduct 1-on-1 and 1-to-many training sessions via Zoom. - Resource Creation: Identify common friction points and create help center articles, videos, or FAQs. - Feedback Loop: Act as the bridge between customers and the product team. Benefits - Salary in the range of $65,000 - $70,000 + equity. - Flexible PTO (including 12 company holidays and 2 weeks of required PTO each year). - 401K Match. - Medical, dental and vision coverage with HSA option; 50% coverage for dependents. - Paid Parental Leave for primary and secondary caregivers. - Your choice of premium tech setup – laptop, monitor, accessories, and headphones. - $1,000 for your work-from-home setup. - Annual company retreat and/or team offsites. - Professional development support — investment in courses, certifications, or training. Process + Timeline - Intro Call: A ~30-minute call with our Director of Customer Success. - Skills Assessment: A short take-home exercise to work through a realistic customer success question. - CFO Interview(s): A ~1-hour interview with our Co-Founder and CFO. - Final Interview with Cofounders: A quick ~30-minute chat with our other two cofounders.

Role Description At Numero, we build software for political campaigns and nonprofits. Since our founding in 2019, we’ve scaled our platform to serve thousands of clients ranging from city council seats to US Senate races, and have helped them collectively manage over $10B in contributions. Our platform is an all-in-one system comprised of a donor CRM, a broadcast email/text tool, and payment processing pages that our clients rely on for their work every day. With rapid growth over the past 18 months, we're hiring our first dedicated Accounts Receivable Specialist to join our finance team and help us scale our billing operations. This is a foundational role—you'll own the AR function from day one, working closely with our Financial Controller to ensure smooth billing operations and healthy cash flow. In joining our small but mighty team, you will help shape our team's culture and have a substantial impact on the success of our company 📈 — come join us! Qualifications - Recent graduate (within last 2-3 years) with a Bachelor's degree in Accounting preferred (Finance or Business degrees with accounting coursework also considered). - Strong attention to detail and organizational skills — you'll be managing hundreds of client accounts and invoices. - Excellent written and verbal communication skills — you'll be the primary point of contact for client billing inquiries. - Comfortable with technology and eager to learn new software tools quickly. - Ability to work independently in a remote environment with strong self-motivation. - Professional demeanor and sound judgment when handling sensitive financial matters. - You are located in Southern California (Orange County preference) and are willing to travel 1-2x a year for company retreats and/or team offsites (usually held in California). Requirements - Previous internship or work experience in accounting, AR, billing, or collections. - Familiarity with any of our tools: QuickBooks, Stripe, Excel, Google Workspace, Monday.com, HubSpot, PandaDoc. - Experience in a customer-facing or service-oriented role. Benefits - Salary in the range of $52,000 - $60,000 + equity. - Flexible PTO (including 12 company holidays and 2 weeks of required PTO each year). - 401K Match. - Medical, dental and vision coverage with HSA option; 50% coverage for dependents. - Paid Parental Leave for primary and secondary caregivers. - Your choice of premium tech setup – laptop, monitor, accessories, and headphones. - $1,000 for your work-from-home setup. - Annual company retreat and/or team offsites. - Professional development support — we want you to grow with us and will invest in courses, certifications, or training that helps you develop your finance career. What you'll be working on - Accounts Receivable Management (Primary Focus) - Monitor and manage all accounts receivable activity across our client base. - Follow up promptly on open invoices and past-due accounts via email. - Process disputed contributions from our payment processing pages. - Ensure timely cash collection in line with net 10-day payment terms. - Maintain accurate AR aging reports and track collection metrics. - Identify and escalate collection issues as needed. - Client Communication & Support - Respond to internal and external client questions about invoices, payments, and account status. - Build positive relationships with clients while maintaining professional boundaries around payment expectations. - Coordinate with the sales and customer success teams to resolve billing-related client issues. - Handle billing disputes with empathy and professionalism. - Billing & Contract Support - Assist with contract management and ensure billing aligns with contract terms. - Help prepare monthly client billing reports and revenue summaries. - Support month-end close activities related to revenue and receivables. - Contribute to process improvements as we scale our billing operations from hundreds to thousands of clients. - General Accounting Support - Assist with QuickBooks entries and reconciliations as needed. - Record vendor invoices. - Help maintain organized financial records and documentation. - Support ad hoc finance and operations projects. - Collaborate with our Financial Controller on building out financial processes and systems (including expanding the use of AI in our team). What we value - Proactive: When you spot a problem or inefficiency, you bring solutions. Help solve the problems, not create them. - Strong Communicator: You can write clear, professional emails to clients and can have firm but friendly conversations about money. You're comfortable asking for payment while maintaining positive relationships. - Flexible + Adaptable: You're comfortable with ambiguity and changing priorities. In a startup environment, responsibilities evolve—and you're excited about that, not frustrated by it. - Eager to Learn: You're hungry to develop new skills and take on challenges outside your comfort zone. You ask questions, seek feedback, and want to grow into a broader finance role over time. Tech Stack - Accounting: QuickBooks, Excel / Google Sheets - Payment Processing: Stripe - Project Management: Monday.com - CRM & Contracts: PandaDoc, HubSpot - Communication: Google Workspace (Gmail, Calendar, Docs), Helpscout About the interview We aim to keep our interview process lightweight + efficient — we can move from an intro phone call to an offer within a week. It generally involves the following steps: - Intro Call: A ~30 minute call with our Financial Controller to review your background + experience and learn more about the role. If there is a mutual fit, we'll schedule follow-up interviews. - Skills Assessment: A short take-home exercise where you'll work through a realistic AR scenario. This should take about 1 hour. - CFO Interview: A ~1-hour interview with our Co-Founder and CFO that dives into your individual work history and your relationship building skills. - Final Interview with Cofounders: A quick ~30 minute chat with our CEO (Brian) and our CTO (Karan) to give you and our leadership team a chance to ask questions. If all goes well, the next step is extending an offer 🎉!