The Opportunity:As a Senior Product Owner (contract) at SH/FT, you will lead the development and delivery of large, technically complex software projects. Our Product Owners play a critical role in ensuring solutions meet or exceed client expectations while enabling internal teams to perform at their best. In this contract role, you will own the end-to-end product lifecycle, from early client engagements and requirements definition through to translating those requirements into clear, actionable work for the delivery team. You will operate at both a strategic and tactical level, balancing big-picture thinking with attention to detail. We are seeking an experienced Product Owner with a strong background in custom software development (e.g. websites, web applications, APIs, databases). You thrive in fast-paced, ambiguous environments and bring structure and clarity to complex problems. Agency experience is a plus, but most importantly, you enjoy transforming evolving requirements into high-quality client deliverables. Key responsibilities include: - Lead multiple client engagements and workstreams concurrently across all phases of the project lifecycle, including discovery, scoping, planning, requirements definition, execution, release, and post-release support - Facilitate discovery sessions with clients and subject matter experts to define requirements, uncover gaps, and align on expectations - Translate business and technical requirements into detailed functional specifications and well-defined user stories with clear acceptance criteria - Own and manage the product backlog, including prioritization, refinement, and trade-off decisions to balance scope, timeline, and budget - Partner with cross-functional teams (Engineering, Design, QA, etc.) to ensure solutions meet customer needs and are delivered on time and within budget - Support resource planning by identifying required skillsets and collaborating with team leads to staff projects effectively - Lead Agile ceremonies, including backlog refinement, sprint planning, daily standups, sprint reviews, and retrospectives - Facilitate technical discussions to align stakeholders, remove blockers, and identify opportunities for process and tooling improvements - Monitor team capacity and velocity to promote sustainable, predictable delivery - Track and communicate project progress, including risks, dependencies, blockers, and key milestones - Report on sprint and release health using metrics such as burndown and burnup charts - Forecast delivery timelines and proactively identify potential bottlenecks or risks - Develop mitigation strategies and contingency plans to ensure successful delivery within scope, timeline, and budget - Communicate clearly and consistently with stakeholders, fostering transparency and trust - Provide leadership and direction to project teams, ensuring accountability and high-quality execution - Navigate ambiguity with confidence, proactively driving clarity and outcomes Experience - 4+ years of Product Owner experience in a technical environment, with hands-on involvement in custom software development projects (e.g. websites, web applications, APIs, databases) -- this experience is required; please ensure your resume clearly articulates the types of projects you have worked on - Demonstrated ability to translate complex requirements into actionable deliverables for engineering teams - Strong understanding of Agile methodologies (Scrum, Kanban, DevOps practices) - Experience with Jira or comparable project management tools - Excellent analytical, organizational, and problem-solving skills - Strong communication skills, with the ability to engage both technical and non-technical stakeholders - Proven ability to manage multiple priorities and see the big picture while maintaining attention to detail - Strong stakeholder management skills, including experience working directly with clients - CSPO or equivalent certification is a plus Who You Are - Clear and effective communicator who leads through collaboration and action - Strong sense of ownership and accountability in fast-paced, ambiguous environments - Ability to quickly integrate into cross-functional teams and drive projects to completion - Confident in client-facing settings, with the ability to manage expectations and build trust - Proactive problem solver with a continuous improvement mindset About SH/FT Shift Paradigm is a client services business that focuses on implementing and activating technology and data to make sales and marketing work. Our people bring combined experience across technology, data & analytics, business strategy and campaign operations to accelerate our clients' businesses. We keep pace with change in modern marketing and technology in order to create both effective, scalable and future-proof solutions for our clients that span both the Fortune 500 list and emerging industry leaders. We have also built strong relationships with the world's most influential martech platforms and are key partners to them and their clients. Why SH/FT Shift Paradigm is a consultancy built for transformation. We bridge the gap between marketing, data, and technology to unlock growth for some of the world’s most recognized brands. At SH/FT you’ll shape the future of how organizations connect with their customers through intelligent architecture, scalable systems, and the power of data-driven strategy. This is a remote 1099 independent contract position, targeting 10-20 hours per week. The compensation range for this role is $60–$85 per hour, depending on experience.

Product Owner – Archives Location: UK, US, or Canada (Remote) Department: Product Management Reports To: VP, Product ManagementAbout Soutron Global Soutron Global is an internationally recognized provider of cloud-based, scalable information management systems for corporate archives, libraries, information/knowledge hubs, and museums. Since 1989, we have been the longest-serving supplier of library and information management software in the UK market, with an expanding presence in North America, Europe, and Asia. Our Archive Management System is trusted by government agencies, corporations, historical societies, and cultural institutions worldwide to manage, preserve, and provide access to their most valuable archival collections. As we continue to innovate and expand our archives capabilities, we are seeking a Product Owner to help shape the future of our archives product line.Role Overview As a vital member of the Product Management team, the Product Owner will frequently interact with other Product Owners, Developers, and most importantly archivists and records managers themselves to determine the needs of our clients. You will create and prioritize requirements that enable development teams to build features that help organizations preserve, discover, and share their archival collections.You Would Feel Right at Home If... - You're known as an organized task master who is happy managing the constant challenge of ensuring tasks get organized and prioritized in a logical manner - You are proud of your ability to deeply understand what users want and clearly and concisely communicate complex concepts to a variety of people ranging from archivists and records managers to developers - You are a self-starter and able to work in a fast-paced, high-demand environment - You enjoy using a wide variety of software applications, learning new ones, and learning how things work using the trial and error method—you consider yourself a lifelong student who thrives in an environment that is constantly evolving - You frequently draw on your strong interpersonal skills when working with multiple departments and subject matter experts - You have a genuine interest in archives, records management, digital preservation, or cultural heritage—or are excited to learn about these domains Key Responsibilities - 'Own' prioritization of development work for the Archives product, reporting to VP of Product, who will guide the strategy and work alongside you to move the product forward - Participate in the Agile process, including remote team members, acting as the expert for the Archives product and its users - Represent the archivist when planning features, driving new functionality development from a user perspective—understanding workflows around accessioning, arrangement, description, preservation, and access - Interact with users virtually and in person to ensure a complete understanding of the problems they are trying to solve; conducting product walk-throughs for both internal and external audiences - Assist development teams in creating a consistent, intuitive user experience for the Archives product - Stay current with archival standards and best practices (ISAD(G), DACS, ISAAR(CPF), EAD, Dublin Core) and understand how they inform product requirements - Collaborate cross-functionally with Customer Success, Sales, and Support teams to gather feedback and identify opportunities for product improvement Requirements - A post-secondary degree or certificate in a relevant discipline is required (Library Science, Information Science, History, Archival Studies, Computer Science, or related field) - 3-5 years' experience in a technical environment or working with archives/records management systems - Superior written and verbal communication skills coupled with strong analytical and problem-solving skills are prerequisites for this role - An aptitude for technical concepts and the ability to simplify them for less-technical individuals is integral to your success - Experience using a development task-management system for backlog prioritization would serve you well Bonus Points For: - Prior experience with Jira and/or Aha! - Pragmatic Marketing Product Management training or similar certification - Familiarity with archival standards (ISAD(G), ISAAR(CPF), EAD, DACS) or metadata standards (Dublin Core, METS, PREMIS) - Experience working in or with archives, museums, libraries, or cultural heritage organizations - Understanding of digital preservation concepts and long-term access requirements Why Join Soutron Global? - Be part of a company with 35+ years of industry leadership in information management software - Shape a product that helps organizations preserve and provide access to cultural heritage and historical records - Work with prestigious clients including government archives, corporate records departments, historical societies, and museums - Join a fast-growth, international environment (UK, US, Canada, Europe) backed by experienced private equity partners - Collaborate with a passionate team that genuinely cares about helping archivists and information professionals succeed Ready to help shape the future of archive management software? Apply now and join Soutron Global in delivering the tools that help organizations preserve, discover, and share their most valuable collections.

Why Housecall Pro? Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros. We also offer: - A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k) - Paid holidays and flexible, take-it-as-you-need-it paid time off - Monthly tech reimbursements - A culture built on innovation that values big ideas, no matter where they come from - Equity in a rapidly growing startup backed by top-tier VCs Role Overview As a Senior Staff Product Manager, Risk, you are the strategic architect of the trust and safety ecosystem at HCP. You do not just manage a roadmap; you define the vision for how we protect money movement, accounts, and communications across our entire vertical SaaS platform. You work horizontally across 20+ product teams to identify systemic vulnerabilities and deliver high-leverage, scalable solutions that neutralize threats without compromising the experience of our legitimate Pros. You are a technical leader who partners with Engineering, Risk Operations, and Analytics to build durable frameworks for fraud detection, security, and abuse prevention. You excel at translating extreme ambiguity into clear, cross-functional execution plans and serve as the definitive leader during critical incident responses. You move seamlessly between deep technical architecture and executive-level strategy, ensuring that risk mitigation is a competitive advantage for the business. Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success. What you do each day: - Define and evangelize the multi-year risk strategy and roadmap, encompassing payments risk, account takeover (ATO), and platform-wide communications abuse - Architect scalable risk capabilities, including universal signals, limit engines, and policy frameworks that serve the entire HCP product suite - Lead the most complex, high-stakes cross-squad initiatives to ensure risk protections are integrated into the core product DNA - Partner with executive leadership to align on risk appetite, loss targets, and the balance between friction and security - Drive the evolution of internal risk tooling and automation to drastically reduce operational burden for the People and Risk Operations teams - Lead high-severity incident response efforts, coordinating rapid containment, durable hardening, and executive-level retrospectives - Act as a force multiplier by mentoring Product Managers and Engineering leads on risk best practices and system design - Conduct rigorous build vs. buy analyses and manage strategic vendor partnerships to accelerate our defensive capabilities - Direct the integration of advanced data models and signals into automated enforcement patterns - Communicate high-impact strategic proposals and technical documentation to align stakeholders across the organization Qualifications: - 7+ years of product management experience with a proven track record of delivering complex, platform-level systems - Deep domain expertise in Fintech, Payments, Trust & Safety, or Security at scale - Proven experience driving team efficiency or output quality through the strategic use of AI tools and automation - Demonstrated ability to influence at the executive level and lead without authority across dozens of teams - Technical mastery of system architecture, event-driven environments, and enforcement mechanisms - Advanced data fluency with the ability to define complex metrics and leverage SQL to drive iteration - Exceptional written and verbal communication skills, specifically in writing high-quality strategic proposals - Bachelor's degree in a related field or equivalent work experience What will help you succeed: - Fluency of account security patterns such as step-up authentication, device/session risk, and credential stuffing defenses - Deep understanding of card and ACH network concepts including chargebacks, payout controls, and ACH return handling - Experience building shared platform services like rules engines, risk signal pipelines, and automated policy frameworks - Strong intuition for the "Pro experience," ensuring that security measures are elegant and non-obstructive - Ability to remain calm and decisive under pressure during emerging fraud attacks or security incidents - Experience with vendor evaluation and management for enterprise-grade fraud and risk tooling - A proactive mindset that anticipates emerging threats before they impact the platform Location Dependent Information This role is open to candidates and the expected salary range for this role is $158,000 - $182,000 + equity. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth. Privacy Notice for California Job Candidates - Housecall Pro Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service. Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success. We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you. Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote

Job Title:  AI Product Manager (IT)  Pay Range: $185,000-$210,000 Annual Base Salary    Position Summary:  The AI Product Manager owns CPRS’s enterprise AI product vision, roadmap, and value realization. This role is accountable for identifying, prioritizing, and sequencing AI initiatives that align to CPRS’s strategic objectives and deliver measurable business outcomes. Acting as the primary business-facing leader for AI, the AI Product Manager ensures that the right problems are selected, clearly defined, and successfully adopted by the organization.  The AI Product Manager does not own technical design or engineering implementation. Instead, this role provides leadership and direction to the AI Architect and related technical contributors, ensuring that architectural decisions, development efforts, and delivery timelines remain tightly aligned to business priorities, success criteria, and enterprise constraints.    Specific Responsibilities (Key tasks and outcomes):  Other duties may be assigned.  - Own the enterprise AI product vision, strategy, and roadmap in alignment with CPRS’s transformation priorities and business objectives.  - Lead the intake, assessment, prioritization, and sequencing of AI opportunities and initiatives.  - Partner with business leaders to identify operational pain points and define high-value AI use cases with clear business justification.  - Translate business needs into well-defined product requirements, use cases, MVP scope, release plans, and measurable success criteria.  - Serve as the primary business-facing leader for the AI function, ensuring initiatives focus on business value rather than technology experimentation.  - Provide direction and prioritization guidance to the AI Architect, ensuring technical work aligns to approved product scope and delivery goals.  - Establish and own the AI operating model, including governance, prioritization criteria, decision cadence, and stakeholder communication.  - Monitor progress, manage tradeoffs, remove obstacles, and ensure alignment across scope, timelines, resources, and outcomes.  - Own adoption planning, change management coordination, and post-deployment value realization tracking.  - Prepare executive-ready communications on roadmap status, risks, dependencies, resourcing, and realized benefits.  - Define standards for business cases, success measurement, and post-implementation reviews.  - AI Technology stack decisions - Participate in budgeting discussions and decisions - Technology partnership building (Third-Party relationships) Position Requirements:  Knowledge Components:  - Experience leading cross-functional initiatives across business, technology, and executive stakeholders.  - Strong capability in portfolio management, prioritization, and roadmap ownership.  - Proven ability to convert strategic goals into executable product plans.  - Strong communication, facilitation, and stakeholder management skills.  - Working knowledge of AI-enabled business capabilities sufficient to guide prioritization and evaluate outcomes.    Experience (Years and types):  - Bachelor’s degree in business, technology, information systems, engineering, or related field.  - 10+ years of experience in product management, program leadership, transformation, or enterprise technology delivery.    Skills and Abilities:  - Experience leading AI, automation, analytics, or digital transformation initiatives.  - Familiarity with agile and structured delivery models.  - Ability to lead through influence and execution through others.    Success Measures  - CPRS maintains a clear, prioritized AI roadmap aligned to business value.  - AI investments result in measurable operational, financial, or strategic impact.  - AI initiatives progress from concept to adoption with strong governance and ownership.  - Business leaders view AI as a reliable, value-driven capability rather than isolated pilots.    Physical Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.    - Dedicated home office required, as most work performed remotely.  - High speed internet connection required.   - Working hours should mirror those of assigned client for at least 50% of the work week and 50% of client’s day/time zone. (e.g., 40 hr. work week, 20 hrs. available for Client communication)  - While performing the duties of this job, the employee must occasionally lift and/or move up to fifty pounds.   - Specific vision abilities required by this job include close vision and ability to adjust focus.  - The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.  - The employee is frequently required to stand, walk; and reach with hands and arms.  - The noise level in the work environment is usually moderate.  - Travel required (may be up to 30%)  Company Benefits: - Medical, Dental, Vision insurance - HSA - Long-term Disability, Critical Illness, Accident, Life policies available - 401(k) - 401(k) Company Match - Tuition Reimbursement - Paid Time Off - Floating Holiday All candidates must be authorized to work in the United States. Sponsorship not available. CPRS, Inc. is an Equal Opportunity Employer.