• Provides oversight and guidance on product storage strategies and climate control • Develops best practices and industry standards for climate control • Leads continuous improvement efforts for climate control and product storage

• Review and audit exam reports sent over from medical providers • Ensure all medical coding is complete and accurate • Ensure all tests have been ordered and completed, and present in the medical record • Coordinate with medical providers as needed for clarification of reports • Work with our in-house appointment schedules to request additional appointments for the veteran as necessary

Global Quality Assurance Specialist Salary: £29,000 – £32,000 Location: Hybrid or Fully Remote Hours: 37.5 hours per week (Monday–Friday, between 08:00–20:00) About IMG As one of the world’s leading International Medical Insurance providers, IMG supports individuals and organisations of all sizes across the globe. Every second of every day, our products deliver Global Peace of Mind® to people travelling, living, or working internationally—whether for a short trip or a long-term adventure. At IMG, quality, fairness, and customer trust sit at the heart of everything we do. About the Role We’re seeking an experienced and motivated Global Quality Assurance Specialist to join our Global Quality & Process Improvement Team. In this role, you’ll work closely with Global Quality Leadership to ensure the highest standards of complaint, appeal, and escalation handling across the business—meeting all client, policy, and regulatory requirements. You’ll take ownership of complex and regulated complaints, support enterprise-wide quality and process improvement initiatives, and play a key role in shaping how we deliver outstanding service to our customers worldwide. If you enjoy working in a regulated environment, thrive on problem-solving, and want to make a meaningful impact on customer outcomes, this could be the perfect next step in your career. What You’ll Be Doing - Manage and resolve complaints across the business, including FCA, ICB, and DOI regulated cases - Review, log, acknowledge, and resolve complaints in line with regulatory standards - Handle complex, escalated, and regulated complaints, escalating appropriately to Global Quality Leadership - Prepare and submit Financial Ombudsman Service (FOS) and other regulatory file requests - Review appeals and complaint escalations through to resolution - Conduct quality checks, audits, and case reviews, reporting insights and trends to leadership - Collaborate with Operations and Claims teams to drive service quality and performance improvements - Use customer feedback and technology to enhance customer journeys - Communicate service delivery issues, training needs, and emerging risks to the Global Quality Team Leader - Support the development of quality, compliance, and performance metrics - Share insights and recommendations to improve processes and training across the enterprise Who You Are Essential Experience & Skills - Minimum 3 years’ experience in a regulated insurance environment (claims, complaints, or customer service) - Excellent written and verbal communication skills - Strong analytical mindset with the ability to identify trends and drive data-led decisions - High attention to detail and ability to follow complex instructions - Confident, customer-focused communicator with strong interpersonal skills - Self-motivated, enthusiastic, and proactive with a “can-do” attitude - Strong organisational skills with the ability to prioritise and perform under pressure - Working knowledge of Microsoft Word, Outlook, and Excel Desirable Experience - Complaints handling experience in a regulated environment - Exposure to appeals, complex case reviews, or quality auditing - Claims adjustment experience - Knowledge of medical coding (ICD-10, CPT) - Understanding of regulatory requirements such as GDPR, HIPAA, Consumer Duty, Treating Customers Fairly - Experience supporting vulnerable customers and adapting communication to their needs Why Join IMG? - Competitive salary of £29,000 – £32,000 - Hybrid or fully remote working options - 22 days holiday plus 8 bank holidays (increasing up to 30 days) - Birthday and Christmas Eve off - Career development support and employee recognition awards - Summer and holiday parties, plus surprise perks such as concert tickets - A diverse, inclusive, and globally connected team - The opportunity to influence quality, shape processes, and drive meaningful change Ready to Build Something Extraordinary? This is your opportunity to help shape global quality standards, improve customer experiences, and make a real impact in a mission-driven organisation that values innovation, collaboration, and bold thinking. Apply now and take the next step in your career with IMG. IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.

Job Description Summary Are you ready to see your future take flight? At GE Aerospace, we are advancing aviation technologies for today and tomorrow. Your work will contribute to the production of advanced jet engines, components, and integrated systems that power commercial and military aircraft. You’ll be part of a team that embraces your drive, your curiosity, and your unique ideas and perspectives. Most importantly, you’ll share in our pride and purpose that affects the lives of millions around the world! The Supplier Quality Team Leader will develop a supplier quality strategy work plan for a segment of the Structural Castings commodity/part family, ensuring alignment with the SQ leader’s vision for the entire team. The supplier quality areas of focus could include growing the capability and competencies of the supplier quality team, driving APQP into the supply base, driving quality improvements through proactive initiatives that reduce quality escapes, executing supplier audits, and managing quality escapes and root cause and corrective actions - to name a few. This role is based out of Sourcing Headquarters in Evendale, OH. Job Description Roles and Responsibilities - Drive improved supplier quality and execution of supplier Quality Assessment and Targeted Action Plans to (1) clear understanding of supplier capabilities, (2) targeted actions for improvement of employee training, design reviews, manufacturing/measurement techniques and quality practice and (3) improve performance to meet internal KPI's. - Drive AS13100 into the supply base, to transform the quality capabilities of the commodity. - Utilize FLIGHT DECK and its lean tools as the primary method to solve problems and manage performance of the commodity - Manage improvement of supplier's skillset to submit proper FAI and SPS packages so that they are delivered on-time and right-first time - Drive team to manage quality escapes with clear deliverables and RCCA actions. - Develop competencies of the Supplier Quality team, in order to continually improve technical capabilities of the team to (1) understand and relate to the product from a design technology perspective; (2) understand and relate to GD&T and technical standards typically found on prints and standards for the product; (3) understand and relate to the commodity's typical manufacturing and metrology processes from a manufacturing engineering perspective; and (4) improve understanding of critical quality tools required to analyze a supplier's process (MSA, GR&R, SPC, Statistics, etc.) - Travel between 25 - 40% required Required Qualifications - Bachelor's degree from an accredited university or college (or a high school diploma / GED with a minimum 4 years of experience in Manufacturing Engineering, Supplier Quality Engineering, or Product Engineering) - Plus, a minimum 5 years of experience in Manufacturing Engineering, Supplier Quality Engineering, or Product Engineering Desired Characteristics - Preferred to have experience with Investment Casting product and/or process engineering - Strong communication skills, as the role will interface with leaders within GE Aerospace and within the external supply base - Strong interpersonal and leadership skills - Demonstrated ability to analyze and resolve problems. - Demonstrated ability to lead programs / projects. - Ability to document, plan, market, and execute critical initiatives. - Established project management skills. - Humble: respectful, receptive, agile, eager to learn​ - Transparent: shares critical information, speaks with candor, contributes constructively​ - Focused: quick learner, strategically prioritizes work, committed ​ - Leadership ability: strong communicator, decision-maker, collaborative​ - Problem solver: analytical-minded, challenges existing processes, critical thinker GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness. ​ GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual. The base pay range for this position is 116,000.00 - 145,000.00. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This position is also eligible for an annual discretionary bonus based on a percentage of your base salary/ commission based on the plan. This posting is expected to close on April 13th, 2026. This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)). Additional Information GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: No #LI-Remote - This is a remote position