• Lead execution of company-wide strategic initiatives ensuring alignment across all functions. Responsible for outcomes. • Build and drive integrated execution plans across HR, IT, Finance, Operations, Legal, Compliance, BD, and other business units • Stand up and lead a structured process harmonization program to standardize workflows and reduce fragmentation across the company • Design and implement enterprise execution frameworks, operating cadence (OKRs, KPIs), and tracking mechanisms • Serve as the central point of accountability for cross-functional and cross-company initiatives, identifying and removing execution risks and blockers and owning outcomes • Partner with company departments to mature enterprise systems, processes, and tooling, driving adoption and reducing manual and individualized processes • Own and develop M&A post-acquisition integration playbooks and lead end-to-end integration efforts across the company • Establish enterprise-wide visibility into execution progress through executive-level reporting, dashboards, and structured updates • Serve as the subject matter expert on enterprise execution, operational maturity models, and cross-functional program delivery best practices • Build and lead a small, high-performing team responsible for enterprise change management, company initiatives and programs, and project execution

Role Description If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! This is a senior leadership role within Nationwide’s Commercial Casualty Agribusiness team, responsible for leading leaders and shaping the future direction of the organization. The ideal candidate brings a strong blend of: - Innovation - Data‑driven leadership - Talent development - Cross‑functional partnership Supported by deep Commercial Casualty Claims experience and proven leadership capability. Agribusiness experience is a plus. Key Leadership Expectations - Innovation & Continuous Improvement: Drives innovation in a high‑frequency, low‑severity environment; identifies opportunities for process improvement, automation, and simplification while maintaining operational stability. - Data‑Driven Leadership: Leads by metrics, using data and analytics to inform decisions and measure performance; experienced with tools such as Tableau, Qlik, Power BI, or similar platforms to translate insights into action. - Business Acumen: Demonstrates strong understanding of how operations impact financials, risk, and enterprise strategy; prioritizes work and resources based on business outcomes. - Talent & Succession Development: Develops leaders and employees through coaching and learning opportunities; actively drives succession planning by identifying and preparing high‑potential talent while ensuring continuity and knowledge transfer. - Cross‑Functional Partnership: Serves as a trusted partner across underwriting, risk management, actuarial, finance, and other key stakeholders; influences at peer and executive levels to align execution with strategic priorities. Key Responsibilities - Directs the settlement of commercial casualty claims and lawsuits. - Ensures claims best practices are followed in all assigned cases in accordance with company guidelines, state and federal regulations. - Provides leadership to others, helping them to understand and interpret industry data and trends. - Directs the development of new products, processes, procedures and training in response to customer needs and industry trends. - Interacts with related departments, including Underwriting, Products, and Pricing, to share information and to maintain a consistent approach to resolve problems. - Partners with industry leaders to help promote positive industry and legislative changes. - Develops strategic responses to litigated cases against Nationwide and its policyholders. - Delivers a positive customer service experience to internal, external, current and prospective Nationwide customers. - Resolves customer complaints according to Best Practices. - Monitors customer satisfaction to drive action plans for improvement. - Develops and monitors a departmental operating budget. - Identifies, develops and retains high potential/high performing associates who have the potential for or are ready to fill critical roles in the organization. - Provides performance management, salary planning and administration, training and development, workflow and organization planning, day-to-day management, hiring and placement, and disciplinary actions for direct and possibly indirect reports. - May perform other responsibilities as assigned. Qualifications - Undergraduate degree or post-graduate studies preferred. - State licensing where required. - Successful completion of required/applicable claims certification training/classes. - Ten years of commercial claims handling experience. - Managerial or project lead experience preferred. Requirements - Requires advanced knowledge of claims operating practices and claims litigation laws and regulations. - Requires in-depth knowledge of Nationwide's commercial product offerings, underwriting practices and pricing strategies. - Proven ability to meet customer needs and provide exemplary service by informing customers of the claims process and ensuring a positive customer experience. - Proven ability to lead and train commercial claims employees in all aspects of claims. - Exceptional written and verbal communication skills necessary to read, write, speak and interpret highly sensitive and complex material regarding claims litigation and related financial reports. - Ability to analyze data and interpret commercial industry trends. - Effective listening, verbal and written communication skills necessary for customer contact, negotiation, presentations, project management, personnel management. - Working knowledge of personal computers and associated software like Word, Excel, PowerPoint, and/or financial reporting software. Benefits - Medical/dental/vision - Life insurance - Short and long term disability coverage - Paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date - Nine paid holidays - 8 hours of Lifetime paid time off - 8 hours of Unity Day paid time off - 401(k) with company match - Company-paid pension plan - Business casual attire - And more.

• Develop and lead international market development strategy across priority regions, including Europe, Asia-Pacific, Middle East, and other targeted global markets • Identify, assess, and prioritize new market opportunities based on customer demand, competitive dynamics, regulatory considerations, channel structure, and strategic fit • Build country- and region-level go-to-market plans, including market entry strategy, target account prioritization, partnership approach, and launch sequencing • Establish and grow relationships with international KOLs, leading institutions, translational centers, and reference sites to support adoption and market credibility • Identify, recruit, onboard, and manage international distributors, channel partners, and other regional commercial relationships where appropriate. Support buildout of direct teams in select markets. • Coordinate and support international early-access programs, including site selection, program objectives, internal alignment, milestone tracking, and conversion planning • Work closely with KOLs, early sites, and internal scientific teams to help generate impactful data, application proof points, and market-facing evidence that support regional commercialization • Partner with services, applications, and commercial teams to develop and close revenue-generating opportunities tied to large initiatives, strategic collaborations, fee-for-service work, and early placements • Support the structuring of creative commercial models, including pilot programs, service engagements, reagent commitments, reference site agreements, and early placement strategies • Collaborate with marketing to tailor regional messaging, campaigns, events, scientific presence, and customer engagement strategies for international markets • Partner cross-functionally with product, regulatory, legal, finance, operations, supply chain, service, and field teams to ensure market readiness and execution success • Provide ongoing voice-of-customer and voice-of-market feedback to help inform product roadmap, commercial strategy, regional investment priorities, and application development • Track and communicate market development KPIs including pipeline creation, distributor effectiveness, KOL engagement, program milestones, regional revenue contribution, and initiative conversion • Represent the company at key international customer meetings, conferences, workshops, partner reviews, and strategic business development discussions

• Implement the business development vision for payments platforms and, tailored to NA market needs and regulatory frameworks • Monitor and respond to trends in payments platforms and venues across key NA markets • Build and manage a robust pipeline of opportunities across payment platform models, venues/universities in NA; ensure effective lead generation, qualification, and conversion • Identify, evaluate, and support integration of Paysafe assets (across all payment platforms) relevant to North America • Drive adoption and market share growth in the North American payments sector, considering local payment preferences and compliance requirements • Develop and execute go-to-market strategies for acquiring and expanding relationships with venues (sports, entertainment, conference centers) and universities across North America • Lead negotiations and support the sales team in securing key accounts, ensuring compliance with North American data protection (such as CCPA in California, PIPEDA in Canada) and procurement standards • Oversee deployment of wallet, e-cash and acquiring solutions, collaborating with local teams and adapting to the diverse cultures and business practices found across North America • Partner with American cash distribution networks to increase adoption of cash products and introduce additional offerings as they are launched • Continuously monitor American market trends, regulatory changes, and competitive landscape to identify opportunities and anticipate risks • Cultivate and maintain strategic alliances, joint ventures, and partnerships that enhance the company’s presence in target American markets • Serve as a primary contact for key American clients, partners, and stakeholders • Represent the company at industry events and conferences across North America • Collaborate with product, marketing, and operations teams to launch new offerings tailored to American payments platform models, venues, and university clients • Lead contract negotiations, ensuring favorable terms and compliance with American legal and regulatory standards • Develop and maintain dashboards and reports to track progress against KPIs for payment platforms, venue, and university business development in North America • Set a clear vision and inspire teams to achieve ambitious growth targets across American markets • Translate company strategy into actionable business development plans, ensuring alignment with regional objectives • Foster a culture of accountability, innovation, and continuous improvement within the team • Build, lead, and mentor high-performing, diverse, and cross-functional teams across North America.