Catering & Guest Relations CSR II At Red Robin, our Guest Relations and Catering teams embody the spirit of hospitality, connection, and accountability. The Catering & Guest Relations CSR II plays a critical role in ensuring every guest interaction—whether related to catering services or guest feedback—is handled with professionalism, empathy, and operational excellence. This role serves as a senior-level contributor within the Guest Relations and Catering Operations teams, combining advanced case handling expertise with strong organizational skills and independent decision-making. The CSR II is a role model within the department, demonstrating accuracy, calmness under pressure, and a guest-first mindset in every interaction. Through effective problem-solving, attention to detail, and proactive communication, the CSR II ensures seamless service execution across both catering and guest relations functions, directly supporting Red Robin’s mission of delivering exceptional and memorable guest experiences. Key Responsibilities Operational & Case Support - Support Guest Relations and Catering operations through advanced case management, order research, and issue resolution. - Handle escalated guest and catering concerns requiring additional expertise or follow-up. - Consistently meet or exceed service KPIs including resolution time, CSAT, and order accuracy. - Manage inquiries received via phone, email, letters, ServiceNow, and social platforms within established timelines (urgent cases within 24 hours; all others within 48 hours). - Process updates, corrections, and fulfillments in systems including Salesforce, Monkey Media, ezCater, OLO, Aloha Enterprise, CashStar, and PBC. - Apply sound judgment to implement immediate solutions aligned with Red Robin’s hospitality standards. Catering Order Management - Manage catering orders end-to-end, including confirmation, payment resolution, and delivery coordination. - Communicate effectively with guests, restaurant teams, and third-party delivery partners to ensure seamless execution. - Monitor fulfillment quality, identify trends, and escalate recurring issues to leadership. - Execute catering-related tasks such as gift card resends, cancellations, guest recoveries, and IVR updates for restaurant hours and closures. Guest Relations Case Handling - Research, document, and resolve guest cases from multiple channels including web, phone, BBB, letters, and email. - Maintain accurate documentation and organized tracking to ensure timely resolution and follow-up. - Identify inefficiencies and contribute to improvements in templates, workflows, and response processes. - Partner with internal teams to ensure documentation and call recordings are maintained in compliance with policy. Monitoring & Performance - Review dashboards and reports to ensure Guest Relations and Catering performance metrics are achieved. - Provide insights on trends, root causes, and opportunities for operational improvement. - Ensure escalations and social media cases are resolved within defined service timelines. Project & Process Improvement - Support cross-functional initiatives including updates to templates, IVR messaging, and communication tools. - Assist with projects focused on enhancing guest experience and catering efficiency. - Ensure data accuracy across systems and support promotional or operational rollouts. Team Development & Support - Serve as a subject matter expert and mentor to Specialists, providing coaching, shadowing, and feedback. - Participate in team meetings, training sessions, and collaborative initiatives. - Model Red Robin’s values of respect, integrity, accountability, and guest-first service. Skills & Qualifications - Minimum of 2 years of experience in customer service, call center, or catering operations; hospitality or restaurant experience preferred. - Strong written and verbal communication skills. - Ability to manage multiple priorities in a fast-paced environment. - Proficiency with Microsoft Office (Word, Excel, PowerPoint). - Working knowledge of Salesforce, OLO, Monkey Media, Aloha, and CashStar. - Strong problem-solving, decision-making, and multitasking capabilities. - Professional demeanor with exceptional attention to detail and confidentiality. - Ability to remain calm and solution-focused under pressure. - Commitment to Red Robin’s mission and guest-centric values. - Bilingual skills are a plus. Decision-Making Authority - Authorized to make independent decisions to resolve guest and catering concerns effectively. - Empowered to issue electronic gift cards up to $100 in alignment with service recovery guidelines. - Expected to balance guest satisfaction with brand integrity and operational standards. Mission Alignment This role supports Red Robin’s mission by ensuring every guest interaction reflects our commitment to hospitality, trust, and exceptional service. Compensation Range: $18.70 - $25.83 Red Robin is an Equal Opportunity & E-Verify Employer

Why work at Nebius Nebius is leading a new era in cloud computing to serve the global AI economy. We create the tools and resources our customers need to solve real-world challenges and transform industries, without massive infrastructure costs or the need to build large in-house AI/ML teams. Our employees work at the cutting edge of AI cloud infrastructure alongside some of the most experienced and innovative leaders and engineers in the field. Where we work Headquartered in Amsterdam and listed on Nasdaq, Nebius has a global footprint with R&D hubs across Europe, North America, and Israel. The team of over 1400 employees includes more than 400 highly skilled engineers with deep expertise across hardware and software engineering, as well as an in-house AI R&D team. The role We’re looking for a scrappy, resourceful Developer Advocate to help grow Token Factory, Nebius’ high-performance inference platform built for teams running real production AI workloads at scale. This is a hands-on role for someone who loves working directly with builders and helping them ship faster, cheaper, and more reliable AI products. You’ll sit right next to product and engineering, shape how developers discover and trust the platform, and spend most of your time building demos, running workshops, writing practical guides, and talking with developers who are deeply opinionated about inference performance. If you like moving fast, wearing multiple hats, and turning deep technical work into something developers actually want to use, this role is for you. Your responsibilities will include: - Help developers know, adopt and use Token Factory for inference use cases. - Build demos and examples that show performance, cost, and reliability tradeoffs. - Run hands-on workshops and present at developer events and conferences. - Gather direct feedback from builders and bring it back to product and engineering. - Work with marketing to share real developer stories and use cases. We expect you to have: - Strong understanding of AI developers and building patterns. - Comfortable writing code, reviewing examples, and troubleshooting issues. - Able to explain complex systems clearly to technical and non-technical audiences. - Curious, practical, and opinionated about how developers actually work. It will be an added bonus if you have: - Experience with inference platforms or model serving. Key employee benefits in the US: - Health insurance: 100% company-paid medical, dental, and vision coverage for employees and families. - 401(k) plan: Up to 4% company match with immediate vesting. - Parental leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers. - Remote work reimbursement: Up to $85/month for mobile and internet. - Disability & life insurance: Company-paid short-term, long-term and life insurance coverage. Compensation We offer competitive salaries, ranging from $165k - $250k OTE (On-Target-Earnings) plus equity based on your experience. What we offer - Competitive salary and comprehensive benefits package. - Opportunities for professional growth within Nebius. - Flexible working arrangements. - A dynamic and collaborative work environment that values initiative and innovation. We’re growing and expanding our products every day. If you’re up to the challenge and are excited about AI and ML as much as we are, join us!

Role Description This role offers the opportunity to lead developer engagement across large-scale manufacturing ecosystems, driving the adoption of cutting-edge AI and computing technologies. You will serve as a strategic advisor and technical expert, helping software partners and developers integrate advanced solutions into manufacturing workflows. The position combines deep technical insight with ecosystem leadership, allowing you to shape industry best practices, accelerate innovation, and influence product roadmaps. You will work closely with engineers, product managers, and business leaders to identify opportunities, solve complex challenges, and co-create scalable solutions. This role is ideal for someone passionate about emerging technology and developer communities, seeking a highly visible position with measurable impact. Collaboration, thought leadership, and a hands-on technical mindset are essential to succeed in this fast-paced environment. - Serve as a trusted advisor and technical leader for developer programs within the manufacturing sector - Architect, demonstrate, and integrate advanced software and AI solutions to accelerate manufacturing workloads, including vision inspection, robotics, digital twins, and predictive maintenance - Develop onboarding resources, reference implementations, sample code, and demo pipelines to support partner adoption and co-innovation - Analyze developer communities to identify growth opportunities and provide insights to improve adoption strategies - Collaborate with internal teams across engineering, product management, and marketing to influence product roadmaps and ecosystem standards - Engage with senior technical leaders at partner organizations to address complex architectural challenges and track adoption metrics Qualifications - Bachelor’s or Master’s degree in Computer Science, Engineering, or related field (or equivalent experience) - 15+ years in the technology industry with at least 7 years of direct experience in manufacturing-focused software or developer relations - Proven experience leading global developer programs, strategic technical collaborations, and ecosystem adoption initiatives - Strong hands-on expertise with AI and accelerated computing stacks, including GPU frameworks and libraries for manufacturing applications - Demonstrated ability to communicate complex technical concepts to both technical and executive audiences - Skilled at managing multi-stakeholder engagements, aligning internal and external teams, and driving co-commercialization strategies - Experience designing and delivering solutions for real-time processing, low-latency decision-making, and scalable deployment Benefits - Competitive base salary range of $272,000 - $431,250 USD, dependent on location and experience - Eligibility for equity and comprehensive benefits packages - Opportunity to lead strategic initiatives and make high-impact contributions to developer ecosystems - Collaboration with industry-leading technical teams and exposure to cutting-edge AI and computing technologies - Flexible and innovative work environment supporting professional growth and autonomy

Government Employees Health Association, Inc. (G.E.H.A) is a nonprofit member association that provides health and dental benefits that millions of federal employees and retirees, military retirees and their families have counted on since 1937. Offering one of the largest health and dental benefit provider networks available to federal employees in the United States, G.E.H.A empowers health and wellness by meeting its members where they are, when they need care. G.E.H.A has one mission: To empower federal workers to be healthy and well. Manages the operations of the Connection Dental Network Provider Relations and Data management teams . Responsible for establishing and maintaining processes and systems to operate provider contract administration and provider data management. In addition, oversight of network content management such as provider-facing websites, newsletters, surveys, and various other interactions. . Provides input into strategic decisions that affect the functional area of responsibility, including budget suggestions. Responsible for the operations of the Connection Dental network, including provider contract administration, , and ongoing maintenance of provider participation, including provider demographic updates, CMS requirements and provider issue resolutions. Participates in strategic planning regarding all network activities; evaluates network market data and trends, recommends new network strategies including, provider experience, provider retention strategies and overall network operational direction. Works closely with Dental stakeholders across the organization to support and promote quality, strategic growth, retention objectives, provider and client satisfaction. SKILLS Duties and Responsibilities - Works with the Director, Dental Network to provide feedback and information to develop and adjust provider relations and data strategy, to drive process efficiency and effectiveness. - Recommends and implements improvements to the contracting process, including contract language, negotiations, fee schedules, network savings, retention strategies, data management and service issue resolution. - Works with other network management team members to support contracting process between the network and GSI, to ensure that legal and provider contractional obligations, network objectives and accreditation requirements are upheld in provider and client contracts. Ensuring network activities and services are provided in accordance with company objectives and state and federal law. - Provides support to ensure accreditation standards and processes for Connection Dental Network meet company, clients, providers and accreditation obligations. - Recommends and implements network improvements to ensure the stability and integrity of the networks. Evaluates data and recommends corrective action such as enhancements or changes in PPO arrangements. - Responsible for provider content management, including but not limited to, network website, social media presence, provider outreach and network-wide internal documents to ensure G.E.H.A brand standards are met, the Connection Dental Network messaging aligns with G.E.H.A’s overall direction and strategies. Cross-functional interactions and alignment with the Marketing team and GSI are essential. - Assist in managing expenses and capital budgets for Provider Relations department. - Manages network workflow, ensuring quality, quantity and uniformity goals are met for the Provider Relations teams and across the network. - Provides regular feedback that facilitates individual employee development. Holds direct reports accountable for producing quantity, quality, and timely results. Recommends hiring, promotion, termination, or reassignment of subordinates. Schedules and conduct performance reviews. Conduct meetings with employees to communicate organizational and departmental changes, as necessary. - Responsible for supporting development in leaders in the team to sustain appropriate succession planning. Knowledge, Skills, and Abilities - Requires a bachelor’s degree in business, Health Care Administration, or a related field. Additional years of qualifying experience may be considered in lieu of formal education. - Requires 5 years of experience in the dental industry, provider relations, which include 3 years of experience managing or leading a team. - Must possess a successful record of collaborating with multiple teams and developing and deploying provider network strategies. - Must possess highly effective verbal and written communication skills to negotiate and resolve complex contracting issues, give directions, and resolve work issues. Requires the ability to work collaborative with cross-functional teams. - Ability to prioritize workflow and work independently. - Must be able to thrive in a fast pace, changing environment, define problems, collect data, establish facts, and draw valid conclusions. - Experience in developing a high performing team, developing a plan for teams to successfully achieve goals and leading teams through change. - Requires working knowledge of Microsoft Office applications. - Office applications. Preferred Qualifications - Experience with Lean principles and continuous improvement methodologies - Experience with Salesforce - Experience with content management and development - Knowledge of dental terminology, CDT, dental procedures, and products Work-at-home requirements - Must have the ability to provide a non-cellular High Speed Internet Service such as Fiber, DSL, or cable Modems for a home office. - A minimum standard speed for optimal performance of 30x5 (30mpbs download x 5mpbs upload) is required. - Latency (ping) response time lower than 80 ms - Hotspots, satellite and wireless internet service is NOT allowed for this role. - A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information How we value you - Competitive pay/salary ranges - Incentive plan - Health/Vision/Dental benefits effective day one - 401(k) retirement plan: company match – dollar for dollar up to 4% employee contribution (pretax or Roth options) plus a 6% annual company contribution - Robust employee well-being program - Paid Time Off - Personal Community Enrichment Time - Company-provided Basic Life and AD&D - Company-provided Short-Term & Long-Term Disability - Tuition Assistance Program While this is a remote opportunity, at this time G.E.H.A does not hire employees from U.S. territories or the following states: Alaska, Hawaii, California, Washington, Oregon, Colorado, Wyoming, Montana, New York, Connecticut, Vermont, Pennsylvania, Maine. Please note that the salary information is a general guideline only. G.E.H.A considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer. The hiring range for this position is $100,845 - $127,575 USD. At G.E.H.A, the current maximum salary for this role is $142,155 USD. While initial compensation may vary based on experience and qualifications, there is a path to work toward this top rate through performance and continued growth within the organization. G.E.H.A is an Equal Opportunity Employer, which means we will not discriminate against any individual based on sex, race, color, national origin, disability, religion, age, military status, genetic information, veteran status, pregnancy, marital status, gender identity, and sexual orientation, as well as all other characteristics and qualities protected by federal, state, or local law. G.E.H.A will not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their compensation or the compensation of another employee or applicant. We are committed to creating an inclusive environment for all employees. G.E.H.A is headquartered in Lee's Summit, Missouri, in the Kansas City area. We recognize the importance of balance and flexibility and offer hybrid and work-from-home options for many of our roles.