End User Computing Engineering Analyst Position Overview The Cigna International Health IT team are looking for an experienced and motivated EUC Engineering lead who will be responsible for deploying and managing large-scale end user computing solutions throughout the organization. Your contributions will be pivotal in shaping the technology strategy, sustaining a resilient infrastructure, and ensuring an exceptional digital experience for all end users. This opportunity is ideal for an EUC expert with proven experience managing environments across EMEA and Asia Pacific. Job Summary To be considered for this role, candidates must have at least eight years' experience as part of an EUC Engineering team within an enterprise setting. Demonstrate practical experience with most of the technologies below and a proven history of leading large-scale EUC projects and improvements. Fluency in both spoken and written English is essential, along with strong communication and collaboration skills and exceptional problem-solving abilities. Key Responsibilities - Manage and maintain the SCCM/MECM infrastructure, including software deployment, OS imaging, patch management, and compliance reporting. - Manage, maintain and optimize Citrix Cloud and Virtual Desktop Infrastructure (VDI) environments to ensure high availability and performance. - Manage and maintain Group Policy Objects (GPOs) for enforcing security configurations, user environment settings, and compliance standards. - Collaborate with security, networking, and infrastructure teams to deliver comprehensive solutions in line with enterprise standards. - Lead troubleshooting efforts for complex end user computing issues and serve as an escalation point for the wider team. - Contribute to roadmap planning, technology evaluations, and continuous improvement initiatives. - Produce and maintain technical documentation, runbooks, and standard operating procedures. - Proactively monitor and resolve infrastructure service issues before escalation occurs. - Ensure Service Now incident, request, problem, and change records are proactively updated. - Participate in change activities that may be scheduled outside normal working hours. - Drive project deliverables and initiatives to completion, collaborating with key stakeholders and project managers to implement solutions. - Adhere to Information Protection Policies and Business Continuity Plans. Skills and Experience - 5 to 6 years of demonstrable experience leading technical EUC infrastructure projects. - Deep expertise in Microsoft SCCM / MECM / Intune, including configuration, administration, software deployment, OS deployment (OSD/MDT), and patch management. - Proven experience implementing, designing, and supporting Virtual Desktop Infrastructure (VDI) at enterprise scale. - Strong troubleshooting skills in Microsoft Windows, O365, GPO, and FSLogix. - Experience with Service Now change and incident management workflows. - Service and customer-centric mindset. - Excellent problem-solving and critical thinking abilities. Additional desirable experience includes: - DevOps – Image Management and support of Azure Virtual Desktop. - Automation using PowerShell. - Knowledge of Nutanix HCI. - Agile Project Management methodology. - Thin Client Technology. - ITIL certifications. Why Join Cigna? Cigna offers the opportunity to work with a global, innovative, and flexible technology division that is expanding rapidly due to ongoing success and substantial transformation. The company invests in its employees, providing opportunities to advance your knowledge and skills through both internal and external training, as well as secondments to other teams or projects. Flexible working arrangements are available, including remote or home working and flexible shift times, to promote a true work-life balance for all employees. About The Cigna Group Cigna Healthcare, a division of The Cigna Group, advocates for better health throughout every stage of life. The organization guides customers through the healthcare system, empowering them with information and insights necessary to make informed decisions to improve their health and vitality. Join Cigna in driving growth and making a positive impact on lives About The Cigna Group Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Title: Lead Infrastructure Engineer Location: Kuala Lumpur, Malaysia Job Description: Technology Management Regular 8985 Overview WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. PURPOSE The Lead Engineer (LE) serves as a principal technical leader within customer projects, overseeing the deployment and transition of technical solutions to address client requirements. Acting as a bridge between high-level architectural design and hands-on delivery, the LE ensures that solutions are practical, scalable, cost-efficient, and aligned with both organizational objectives and specific customer demands. KEY RESPONSIBILITIES Technical Leadership & Project Management - Oversee all technical activities within the project lifecycle to ensure delivery consistency. - Partner with the Project Manager to explain complete project architectures to the customer. - Gather and clarify requested changes, address technical issues, and manage communication with customer technical teams. - Support the Project Manager in initiating central actions and maintaining technical integrity across the project. Presales & Design Collaboration - Assist the Bid team in developing technical designs that prioritize delivery feasibility. - Collaborate with Implementation Engineers (IE) to provide accurate delivery effort estimations. - Review Target Design Documents and anticipate provisioning activities (both on-premise and central). - Participate in Technical Impact Analysis (TIA) presentations to ensure no technical requirements are overlooked. Product & CTO Integration - Act as a vital liaison to Engineering Managers for custom developments and product-related issues. - Identify and communicate business and technical context to Product Engineering through Requests for Action (RFA). - Explain product designs and technical limitations to both the Project Manager and the customer. - Define requirements for automating provisioning tasks and evaluate changes to central procedures. Change & Support Management - Facilitate the Change Request (CR) process, providing clear business justification and technical scoping. - Review and qualify RFAs to ensure central teams accurately understand identified issues. - Use structured troubleshooting approaches to accelerate deployment and streamline investigations SCOPE OF IMPACT - Operational Excellence: Ensures high-quality deployment through rigorous qualification and review processes. - Customer Satisfaction: Serves as a trusted technical advisor, clarifying complex aspects and coordinating between customer and internal teams. - Process Improvement: Contributes to the evolution of provisioning tasks and automation requirements within the PAX CTO Program Office. Qualifications EXPERIENCE - At least 5 years experience in implementation or support of infrastructure platforms application deployments implementing systems and modules with experience in multiple full lifecycle implementations. KNOWLEDGE & SKILLS PROFESSION COMPETENCIES - Business Process Improvement - Capacity Planning & Management - Cloud Computing - Commercial Acumen - Conceptual Thinking - Configuration Management - Conflict Resolution - Contracts Management & Administration - IT Governance - IT Industry: Trends & Directions - IT Service Management (ITSM) - ITIL (Information Technology Infrastructure Library) - Information Security Management - Innovation - Managing Change - Managing Risk - Requirements Analysis - Standards Procedures & Policies - System and Technology Integration - Systems Thinking - Technical Excellence - Technical Troubleshooting - Technical Writing/Documentation CORE COMPETENCIES - Adhering to Principles & Values - Communication - Creating & Innovating - Customer Focus - Impact & Influence - Leading Execution - Results Orientation - Teamwork EDUCATION & QUALIFICATIONS - Master's degree or equivalent preferably in Computer Science Engineering Mathematics or similar.- Where applicable a recognised professional certification is desirable. WHAT WE OFFER We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team's needs) Flex Day: Make your workday suit your life and plans. Flex-Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. Professional Development: Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

• Design, implement, and manage core infrastructure on Google Cloud Platform (GCP) • Build and operate resilient, highly available distributed systems using Kubernetes (GKE), Knative, Istio, and related technologies • Automate infrastructure life cycle using Terraform and Terragrunt • Implement and maintain CI/CD pipelines and deployment tools like Flux and Helm • Optimize and manage multi-tenant data layer on Postgres and Neon

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world. By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next. At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We’re looking for top-tier talent ready to take on the challenge. Join us in building the future. The Role Provide expert technical direction across multiple and complex systems, including planning, designing, implementing, and maintaining enterprise-level network infrastructure. This role combines advanced networking expertise with collaboration and leadership to ensure optimal network performance, security, and scalability across the organization. The position requires working with cross-functional teams, mentoring junior engineers, and processing service requests for complex networking challenges while maintaining high availability and security standards. You must be a US Citizen or Permanent Resident/Green Card for consideration for this position. This position will have support responsibilities for Government contracts and will additionally require successfully passing GSA suitability (public trust/Tier 2S) investigations. Location This is a work from home position within the US. The Main Responsibilities - Engineer and support routing & switching services with day-to-day and on-call responsibilities. - Deliver and maintain data center fabric / SDN environments including service requests, upgrades, problem remediation, and standardization across environments. - Perform complex network changes and migrations ensuring change planning, risk management, rollback readiness, and post-change validation. - Assist with load balancing operations and request fulfillment - Provide escalation and incident leadership for complex, cross-domain outages and degradations; drive root-cause isolation, restoration, and durable fixes while coordinating stakeholders. - Familiarity with hybrid connectivity patterns that integrate on-prem and cloud network services, ensuring seamless routing, segmentation, and operational supportability for migrations and steady-state operations. - Monitor and optimize network health using observability and diagnostic tooling, proactively identifying risks and improving reliability. - Develop and maintain engineering documentation including network/service diagrams, design references, operational runbooks, and standards. - Familiarity with automation and operational efficiency of operational tasks. - Collaborate with internal partners and external vendors to deliver business-focused solutions. - Mentor and provide technical leadership through peer reviews, knowledge sharing, and setting best practices for consistent engineering outcomes. What We Look For in a Candidate - Bachelor’s degree or equivalent education and experience with typically 5+ years Enterprise level support and design experience - Data Center Experience: Proven experience, or a willingness to learn, maintaining Cisco ACI. - Networking Technologies: Demonstrated expertise in implementing and managing enterprise-level services including advanced routing protocols (BGP and OSPF), virtual routing (VRFs), and network segmentation. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $105,786 - $141,047 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $111,074 - $148,099 in these states: CO HI MI MN NC NH NV OR RI $116,364 - $155,152 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's:BenefitsBonus Structure#LI-Remote #LI-ZM1 Requisition #: 341755 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.