• Assist 1099 service partners with onboarding and account management. • Monitor service dashboards and proactively reach out for real-time support. • Respond to delivery partner inquiries on Gladly via phone, e-mail, and text. • Cross-reference internal data to make decisions on 1099 account status. • Relay operational issues with local warehouse teams and operations managers. • Troubleshoot technical problems and deliver clear outcomes and solutions. • Prioritize tasks in a fast-paced and high pressure environment. • Look for patterns in customer communications to create actionable feedback and enhance processes for the company as a whole. • Communicate with a professional and friendly tone. • A passion for creating an amazing customer experience

Overview After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process. Work Location: This is a remote/work from home position. Must reside in New York state. Compensation: $16.50/hour Paid Training Start Date: Monday, May 11, 2026 Training Hours: Monday through Friday: 8am - 4:30pm EST Hours of Operation (following training): Monday through Friday: 10am - 9pm EST; Saturday: 7am - 5pm EST *Please note: During Training, you will be assigned a set work schedule within the indicated hours of operation listed above. Build Your Future! Come join our thriving team as a Remote Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Why should you consider TSI-CXBPO (part of TSI family of companies)? - Work from home - Paid training - Team-oriented work environment - Growth opportunity - Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays! Responsibilities In This Role, You Will: - Assist customers with billing inquiries/concerns - Ensure all account information is accurately documented and inputted into client system - Provide detailed explanations of account status and inquiries to customers - Adhering to State and Federal regulations pertaining to your job duties - Assist customers with delinquent accounts according to various state guidelines - Utilize exceptional communication skills to fulfill both client and customer goals Key Results Areas: - Maintain an average Inbound Handle Time - Achieve Quality Assurance goals - Adhere to Production measures (time spent on calls, schedule adherence, etc) Qualifications Ideal Candidate Qualifications: The ideal candidate has to be detail oriented and have the ability to organize and prioritize work and meet strict deadlines as well as the ability to effectively communicate with outside parties. Effective call handling skills and high levels of professionalism are required. A strong focus on exemplary shift attendance is required. The candidate has to be proficient with Microsoft applications, and have the ability to learn software applications. A High School graduate/ equivalent is required. For Remote Positions: The minimum internet speed requirements for remote work are as follows: - Broadband internet connection (No DSL, or Dial Up) - Hard wired connection required (no Wi-Fi, Wi-Fi hotspots) - Speed Test Results: 40 mbps download, 20 mbps upload Note: *Camera requirements – Cameras are required to be on during training from start to end of each shift (not including breaks and lunches) This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company. We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws. TSISP

Role Description We are seeking a professional and customer-focused Online Live Chat Agent to join our team on a part-time basis. In this role, you will be the first point of contact for customers, providing real-time support, answering inquiries, and delivering an exceptional online experience through live chat platforms. - Respond promptly and professionally to customer inquiries via live chat - Provide accurate information about products, services, and policies - Resolve customer issues efficiently while maintaining a positive tone - Escalate complex concerns to the appropriate departments when necessary - Maintain detailed records of customer interactions - Uphold company standards for customer service excellence Qualifications - Excellent written communication and typing skills - Strong problem-solving abilities and attention to detail - Ability to multitask and manage multiple chats simultaneously - Previous customer service or live chat experience preferred - Basic computer proficiency and familiarity with online platforms - Reliable internet connection and a quiet work environment Requirements - Flexible part-time hours (evenings and/or weekends may be required) Benefits - Remote work flexibility - Competitive hourly pay - Supportive team environment - Opportunities for growth and development

• Answer all customer inquiries through various channels (telephone, chat, email and any additional channels as developed). • Perform accurate diagnosis of inquiries and provide appropriate solutions/responses based on defined procedures. • Use appropriate systems and available resources as necessary to assist in responding to each request. • Support and provide information to all internal and external customers in a professional and courteous manner. • Participate in cross-functional communications and meetings to support the team/domain/center. • Perform additional responsibilities as required.