• Answer all customer inquiries through various channels (telephone, chat, email and any additional channels as developed). • Perform accurate diagnosis of inquiries and provide appropriate solutions/responses based on defined procedures. • Use appropriate systems and available resources as necessary to assist in responding to each request. • Support and provide information to all internal and external customers in a professional and courteous manner. • Participate in cross-functional communications and meetings to support the team/domain/center. • Perform additional responsibilities as required.

Company Description About the American Montessori Society The American Montessori Society (AMS) is the foremost advocate for quality Montessori education. AMS sets the high professional standards that inform Montessori education as practiced in AMS-accredited schools and taught in AMS-affiliated teacher education programs. AMS provides an information center for its members, the media, and the public; a voice in the public policy arena; and a mobilizing force for the global Montessori community, through support services, research, and professional development events. Thousands enjoy AMS membership globally and attend AMS's premier conference for professional Montessori educators, The Montessori Event, in person and online. AMS is classified as a 501(c) (3) tax-exempt, nonprofit organization. Reports to: Senior Director of Membership and Professional Development Works closely with: Membership, Professional Development and Events Teams Classification: Full-time, Non- Exempt Hourly Rate Range: $20-$22/hour Designation: Remote working in the Eastern Time Zone. Position involves work-related travel in the United States two times per year including the Annual Conference in March of each year. Employee must reside in one of the following states: Maine, Connecticut, Massachusetts, New Jersey, Pennsylvania, Maryland, Washington DC, Virginia, Georgia, Florida, Alabama, Tennessee, Ohio, Wisconsin and Texas Only applications complete with a resume and cover letter will be considered. (Yes, we mean it!) Note to the applicant: Only shortlisted candidates will be contacted for an interview. No calls please. Must be eligible to work in the United States. Job Description The Member Service Specialist serves as a primary point of contact for AMS members. This role is responsible for delivering high-quality members service, including processing applications, providing information on AMS member benefits and services, maintaining members accounts, managing phone and written inquiries. This role requires a strong service-oriented approach, tech-savviness, attention to detail and a collaborative approach in a remote work environment. Key Responsibilities School and Individual Membership - Communicate with schools to ensure that membership renewal applications are complete and submitted accurately and on time, both verbally and in writing - Process member applications and invoices and make invoice collection calls for unpaid balances, to ensure timely payment of dues and submit requests for refunds as applicable - Use AMS database to enroll new members and maintain member accounts - Answer questions from prospective schools and individuals regarding the benefits of membership and refer potential members to the Member Development Associate - Assist with member benefit and engagement initiatives (e.g. AMS Connect, Resource Library, AMS Learning, scholarships, website revisions, etc.) - Assist with recruitment and retention of members - Undertake departmental tasks as delegated by supervisor Member Services and Cross-Departmental Tasks - Monitor shared inboxes and provide helpful responses to external inquiries in a timely manner - Handle incoming calls and member inquiries - Participate in annual conference planning with a focus on member experience - Register participants for professional development, the annual conference, and events, which may include creating registrations, running registration reports, generating confirmations and invoices, making changes to registration information including cancellations and transfers, and collections. - Assist with membership mailings and other communications to members - Undertake departmental tasks as designated by supervisor Qualifications - Delivers responsive, empathetic support that enhances the member experience - Communicates clearly and professionally verbally and written communication - Ensure accuracy in data entry, application processing and member records - Resolves inquires and issue with sound judgment and professionalism - Technically proficient in Microsoft Office and learns new tools quickly - Experience with CRM (Customer Relationship Manager) software - Takes ownership of work and adapts to changing priorities - Maintains a positive, flexible and collaborative approach in a team environment Additional Information AMS has a strong benefit package including Medical, Dental, Vision, 403(b), Life Insurance, Long Term Disability and generous Paid Time Off, Sick Days, Holidays and other time off. The American Montessori Society is an equal opportunity employer and does not discriminate on the basis of sexual orientation, gender identity or expression, race, color, religion, national origin, sex, age, marital status, disability, veteran status, genetic information, family responsibility, political affiliation or any other status protected by applicable laws. No calls please.

Marquee Health is a service-driven organization, with a mission to improve the health of today’s workforce. We are an innovative wellness service provider headquartered in Chicago that provides outcomes-driven health and wellbeing programs to single employer groups, third party administrators, medical management providers and associations. Our suite of services includes health coaching, clinical health evaluations, incentive administration, reasonable-alternative standard administration, disease management, maternity management, behavioral health, and chiropractic management. Marquee Health is looking for an innovative, initiative-taking, dedicated individual to fill the position of Member Experience Specialist Our Team and Culture We believe in bringing your whole self to work and aim to empower everyone in their work, giving them autonomy and ownership of what they do. We recognize the positive value of diversity and welcome and encourage people of all backgrounds to apply. As a key member of our team, we do expect you to buy in and exemplify our culture so if the following statements resonate with you, please keep on reading! - Partnership - We value our partners who team with us to create success for our members. - Respect - We treat each other; employees, members, vendors, and community, with courtesy, dignity, and trust. - Integrity - We demonstrate honesty and fairness in everything we do. We hold ourselves to the highest ethical standards. - Dynamic - We will constantly strive to bring added value and change to Marquee Health with the most progressive programs available. - Excellence - We are committed to the highest standards through teamwork and innovation in all we do. As a Member Experience Specialist, you will report to our Director of Member Experience, serving as the primary contact for member inquiries, providing expert support on wellness programs, directing issues to appropriate teams, and assisting with client-specific information, translations, and reporting needs. Primary Responsibilities - Primary point of contact for member inquiries by phone and email - Provide resolution to member inquiries and/or identify most appropriate internal resource for resolution - Understand wellness program details for our clients to provide expert-level support to all members - Serve as an ambassador for specific client information and details - Support the translation needs for client materials (if possible) - Support with ad-hoc reporting needs for the Client Services and Coaching teams Required/Minimum Qualifications - High school diploma or equivalent required - Bachelor’s Degree preferred - Working Knowledge of Microsoft Office Suite - Strong and effective speaking and communication skills - Self-motivated, driven, highly organized, detail oriented - Team player with a can-do attitude to find creative solutions and problem solve. - Personal interest in wellness/wellbeing a plus - Professional in appearance and interpersonal interaction - Ability to manage time and calendar independently to ensure all support and projects are handled in a timely fashion - Enthusiasm to support every person with prompt, encouraging, and clear direction on next steps We strive to provide all selected applicants with a smooth recruitment experience. Therefore, we ask that you complete an application for employment via curalinc.com/careers or this posting's easy apply. If you are selected for a position with CuraLinc, we will not ask for personal or financial information via email. Should you have any questions or concerns, please contact us via HR@curalinc.com. This is a full-time, salaried role, located in the continental United States and Hawaii, and includes a robust benefits package, with 100% company-paid single tier medical coverage insurance, PTO, 401(k) with match, dental, vision, life, and disability insurance. CuraLinc is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, age, national origin or disability.

• Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements • Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms • Receive and respond to inquiries related to insurance matters • Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions • Evaluate and interpret policy information within prescribed authority limits • Access account information and communicate while working in multiple systems • Use account information, deep product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations or decisions • Document customer interactions and outcomes thoroughly in system • Escalate unresolved issues requiring advanced support for further resolution • Build knowledge and acumen through self-directed learning • Help maintain department knowledge resources to keep them current • Actively listen to customer concerns to identify trends or patterns • Recognize opportunities for process improvement and makes recommendations to leadership • Partner with various departments including Policy Support, Claims and Underwriting to respond to customer inquiries • May work with external vendors to further address customer needs • Adhere to assigned, tightly regulated schedule and follow procedures for requesting time off