Overview After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process. Work Location: This is a remote/work from home position. Must reside in New York state. Compensation: $16.50/hour Paid Training Start Date: Monday, May 11, 2026 Training Hours: Monday through Friday: 8am - 4:30pm EST Hours of Operation (following training): Monday through Friday: 10am - 9pm EST; Saturday: 7am - 5pm EST *Please note: During Training, you will be assigned a set work schedule within the indicated hours of operation listed above. Build Your Future! Come join our thriving team as a Remote Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Why should you consider TSI-CXBPO (part of TSI family of companies)? - Work from home - Paid training - Team-oriented work environment - Growth opportunity - Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays! Responsibilities In This Role, You Will: - Assist customers with billing inquiries/concerns - Ensure all account information is accurately documented and inputted into client system - Provide detailed explanations of account status and inquiries to customers - Adhering to State and Federal regulations pertaining to your job duties - Assist customers with delinquent accounts according to various state guidelines - Utilize exceptional communication skills to fulfill both client and customer goals Key Results Areas: - Maintain an average Inbound Handle Time - Achieve Quality Assurance goals - Adhere to Production measures (time spent on calls, schedule adherence, etc) Qualifications Ideal Candidate Qualifications: The ideal candidate has to be detail oriented and have the ability to organize and prioritize work and meet strict deadlines as well as the ability to effectively communicate with outside parties. Effective call handling skills and high levels of professionalism are required. A strong focus on exemplary shift attendance is required. The candidate has to be proficient with Microsoft applications, and have the ability to learn software applications. A High School graduate/ equivalent is required. For Remote Positions: The minimum internet speed requirements for remote work are as follows: - Broadband internet connection (No DSL, or Dial Up) - Hard wired connection required (no Wi-Fi, Wi-Fi hotspots) - Speed Test Results: 40 mbps download, 20 mbps upload Note: *Camera requirements – Cameras are required to be on during training from start to end of each shift (not including breaks and lunches) This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company. We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws. TSISP

Role Description We are seeking a professional and customer-focused Online Live Chat Agent to join our team on a part-time basis. In this role, you will be the first point of contact for customers, providing real-time support, answering inquiries, and delivering an exceptional online experience through live chat platforms. - Respond promptly and professionally to customer inquiries via live chat - Provide accurate information about products, services, and policies - Resolve customer issues efficiently while maintaining a positive tone - Escalate complex concerns to the appropriate departments when necessary - Maintain detailed records of customer interactions - Uphold company standards for customer service excellence Qualifications - Excellent written communication and typing skills - Strong problem-solving abilities and attention to detail - Ability to multitask and manage multiple chats simultaneously - Previous customer service or live chat experience preferred - Basic computer proficiency and familiarity with online platforms - Reliable internet connection and a quiet work environment Requirements - Flexible part-time hours (evenings and/or weekends may be required) Benefits - Remote work flexibility - Competitive hourly pay - Supportive team environment - Opportunities for growth and development

• Answer all customer inquiries through various channels (telephone, chat, email and any additional channels as developed). • Perform accurate diagnosis of inquiries and provide appropriate solutions/responses based on defined procedures. • Use appropriate systems and available resources as necessary to assist in responding to each request. • Support and provide information to all internal and external customers in a professional and courteous manner. • Participate in cross-functional communications and meetings to support the team/domain/center. • Perform additional responsibilities as required.

Company Description About the American Montessori Society The American Montessori Society (AMS) is the foremost advocate for quality Montessori education. AMS sets the high professional standards that inform Montessori education as practiced in AMS-accredited schools and taught in AMS-affiliated teacher education programs. AMS provides an information center for its members, the media, and the public; a voice in the public policy arena; and a mobilizing force for the global Montessori community, through support services, research, and professional development events. Thousands enjoy AMS membership globally and attend AMS's premier conference for professional Montessori educators, The Montessori Event, in person and online. AMS is classified as a 501(c) (3) tax-exempt, nonprofit organization. Reports to: Senior Director of Membership and Professional Development Works closely with: Membership, Professional Development and Events Teams Classification: Full-time, Non- Exempt Hourly Rate Range: $20-$22/hour Designation: Remote working in the Eastern Time Zone. Position involves work-related travel in the United States two times per year including the Annual Conference in March of each year. Employee must reside in one of the following states: Maine, Connecticut, Massachusetts, New Jersey, Pennsylvania, Maryland, Washington DC, Virginia, Georgia, Florida, Alabama, Tennessee, Ohio, Wisconsin and Texas Only applications complete with a resume and cover letter will be considered. (Yes, we mean it!) Note to the applicant: Only shortlisted candidates will be contacted for an interview. No calls please. Must be eligible to work in the United States. Job Description The Member Service Specialist serves as a primary point of contact for AMS members. This role is responsible for delivering high-quality members service, including processing applications, providing information on AMS member benefits and services, maintaining members accounts, managing phone and written inquiries. This role requires a strong service-oriented approach, tech-savviness, attention to detail and a collaborative approach in a remote work environment. Key Responsibilities School and Individual Membership - Communicate with schools to ensure that membership renewal applications are complete and submitted accurately and on time, both verbally and in writing - Process member applications and invoices and make invoice collection calls for unpaid balances, to ensure timely payment of dues and submit requests for refunds as applicable - Use AMS database to enroll new members and maintain member accounts - Answer questions from prospective schools and individuals regarding the benefits of membership and refer potential members to the Member Development Associate - Assist with member benefit and engagement initiatives (e.g. AMS Connect, Resource Library, AMS Learning, scholarships, website revisions, etc.) - Assist with recruitment and retention of members - Undertake departmental tasks as delegated by supervisor Member Services and Cross-Departmental Tasks - Monitor shared inboxes and provide helpful responses to external inquiries in a timely manner - Handle incoming calls and member inquiries - Participate in annual conference planning with a focus on member experience - Register participants for professional development, the annual conference, and events, which may include creating registrations, running registration reports, generating confirmations and invoices, making changes to registration information including cancellations and transfers, and collections. - Assist with membership mailings and other communications to members - Undertake departmental tasks as designated by supervisor Qualifications - Delivers responsive, empathetic support that enhances the member experience - Communicates clearly and professionally verbally and written communication - Ensure accuracy in data entry, application processing and member records - Resolves inquires and issue with sound judgment and professionalism - Technically proficient in Microsoft Office and learns new tools quickly - Experience with CRM (Customer Relationship Manager) software - Takes ownership of work and adapts to changing priorities - Maintains a positive, flexible and collaborative approach in a team environment Additional Information AMS has a strong benefit package including Medical, Dental, Vision, 403(b), Life Insurance, Long Term Disability and generous Paid Time Off, Sick Days, Holidays and other time off. The American Montessori Society is an equal opportunity employer and does not discriminate on the basis of sexual orientation, gender identity or expression, race, color, religion, national origin, sex, age, marital status, disability, veteran status, genetic information, family responsibility, political affiliation or any other status protected by applicable laws. No calls please.