• Responsible for data collection, analysis, interpretation and presentation to support decision-making at all levels of the organization. • Works with hospital clients to develop analysis pertaining to utilization, cost, profitability, trend and variance reports as well as ad hoc requests as necessary. • Supports decision makers in using appropriate analytics tools and processes in order to perform data analysis. • Facilitates strategic decisions through optimized reporting and analysis. • Develops and prepares dashboards and routine reports for management distribution. • Provides basic training and support to external departments. • Provides data for external reporting as requested. • Maintains a clear line of communication with assigned client hospitals and provides excellent customer service. • Effectively manages time and resources to ensure work is completed efficiently and on time. • Report any anomalies with the DS system to the DS and Cost teams.

• Act as the Ultimate Escalation Point: Serve as the senior technical resource for Level 1 and Level 2 help-desk technicians, resolving complex tickets efficiently and mentoring junior staff. • Advanced Network Management: Troubleshoot, configure, and manage complex routing, switching, LAN, and WAN environments for a diverse portfolio of clients. • Infrastructure Troubleshooting: Diagnose and resolve high-level system, server, and network outages, ensuring maximum up-time and minimal business disruption. • Strategic Implementation: Assist in deploying, migrating, and upgrading client infrastructure, specifically focusing on networking hardware (firewalls, routers, switches) and cloud integrations. • Documentation & Best Practices: Maintain impeccable documentation of client networks., configurations, and standard operating procedures (SOPs) to streamline future troubleshooting.

Overview GDC IT Solutions is currently seeking a Bilingual Support Analyst - Spanish. This is a fully remote opportunity with an 2:00 AM to 10:00 AM shift, Monday through Friday. Position Overview The Bilingual Support Analyst should possess strong technical troubleshooting skills and a solid foundation in customer service, with a focus on providing support to both technical and non-technical end users. Proficiency in both English and Spanish is essential to communicate effectively with a diverse user base. The ideal candidate will have experience with remote support via phone and email, as well as familiarity with various desktop operating systems, MS Office, and web applications. In addition, knowledge of LAN/WAN technologies, Active Directory, and basic PC hardware troubleshooting is a plus. This individual will be responsible for efficiently managing user support tasks, maintaining professionalism and patience when addressing user inquiries, and ensuring seamless communication across all support channels with minimal supervision. Responsibilities - Provide customer service support in both English and Spanish, ensuring effective communication with all users - Offer customer service assistance to both technical and non-technical end users - Flexibility to work off-hours or shifts, as needed Minimum Qualifications - Fluent in both Spanish and English - Outstanding customer service skills with the ability to support end users remotely via phone and email - Patient and professional when supporting non-technical users - Strong verbal and written communication skills are essential Preferred Experience - 1–2+ years of customer service support experience preferred - Experience supporting the Manufacturing and/or Healthcare industries is a plus - Familiarity with the following is a plus: - Desktop operating systems, including Windows XP Professional and Windows 7 - Proficiency in the MS Office suite and web applications - Experience with Active Directory Administration, Lotus Notes, and IBM Client Access - Knowledge of PC hardware configurations and troubleshooting - Understanding of LAN/WAN technologies What We Do: Working for GDC means you will be at the forefront of the technological world. We are a full-service staffing and Information Technology service company striving to make a difference in our communities by finding, developing, and deploying solutions. Why Work for GDC? - Cutting Edge Technology and Innovation - Career Growth Opportunities - Employee-Centric Environment - Comprehensive Benefits Package - Holiday and Vacation Equal Opportunity Workplace: GDC is an equal opportunity employer and welcomes applicants from all diverse backgrounds to apply. Our goal as an organization is to empower our teams to achieve their personal best and foster their professional growth regardless of race, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, physical ability or disability, or veteran status. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification forms upon hire. Visit our Career Center for the latest employment opportunities. © Global Data Consultants, PA USA

• Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology. • Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high-quality customer experience. • Ability to configure, present and discuss best practices and functionalities of the SAP eWM and MM modules. • Knowledge of related to Mexican localization tax and regulatory requirements. • Support client customizations, sharing experience and best practices advice. • Develop or work with a developer to deliver application break fixes for critical product defects. • Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity. • Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours. • Collaborate with team members in a virtual team environment to extend field experience to different client situations. • Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience.