FiveBy is a high-end anti-fraud and online security consultancy headquartered in Seattle with operations across the United States. We are a motivated group of specialized professionals united under the mission to provide the programs, services, and expertise our clients need to protect their products and customers. With the ever-increasing frequency of fraud, piracy, and other commercial risk, there has never been a better time to join the fight against online crime. We are looking for a Senior Consultant in Program Management to join our team! In this role, you will serve as the connective tissue between client stakeholders, fraud investigators, data analysts, and practice leadership — translating fraud strategy into structured workstreams and driving delivery against program milestones. The ideal candidate will bring 8+ years of program or project management experience, a solid understanding of fraud operations or trust & safety, and a proven ability to lead complex, multi-phase client engagements with rigor and precision. Responsibilities Program Delivery & Stakeholder Management - Define, plan, and manage workstreams across fraud operations engagements (fraud investigation, pattern analysis, mitigation, and program enablement); translate priorities into actionable tasks with clear owners and timelines - Facilitate cross-functional working sessions and serve as primary or backup point of contact for client program management stakeholders - Own program documentation (scoping, timelines, action logs, decision records) and track and communicate risks, dependencies, and blockers through to resolution - Coordinate deliverable production across FiveBy team members, ensuring quality and on-time delivery - Author meeting agendas and action item logs; produce monthly program reports and executive-facing updates, including quarterly reporting contributions Fraud Operations Support & Program Enablement - Coordinate across fraud investigation and data analytics teams to surface and document fraud patterns, trends, and heuristics - Support development of fraud metrics, dashboards, and reporting views in partnership with Sr. Data Analysts - Document fraud investigation workflows, case triage procedures, escalation frameworks, playbooks, and case closure standards - Assist in tooling requirements definition and tool recommendations for investigator enablement - Facilitate translation of fraud findings and mitigation recommendations into structured, client-ready deliverables - Contribute to fraud program maturity assessments and operationalization planning Expectations at This Level - Strong command of program management methodology and its practical application in client delivery settings - Solid understanding of FiveBy's fraud and trust & safety domain areas, or directly transferable experience - Demonstrated ability to work with significant independence across complex, multi-stakeholder programs - Ability to manage a portfolio of high-complexity tasks and deliverables concurrently - Periodic team, project, or workstream lead responsibilities - Proactively surfaces opportunities to expand or deepen client engagements through effective communication of FiveBy's capabilities Experience & Education Required - Bachelor's degree or higher in Business, Management, Computer Science, Engineering Management, or a related field — OR equivalent professional work experience - 8+ years of professional experience in program or project management, operations, or a related consulting discipline - 3+ years of experience in one or more of FiveBy's domain areas (anti-fraud, trust & safety, online security, payments risk, marketplace integrity) or a directly transferable field - 2+ years in a consulting or client-facing professional services environment Preferred - Experience managing fraud operations or trust & safety programs for a platform, marketplace, or payments business - PMP and/or PgMP certification Knowledge & Skills Required - Proficiency in Agile, Scrum, or other project management methodologies - Strong written and verbal communication skills; ability to produce clear documentation and client-ready reporting - Demonstrated ability to manage and align cross-functional stakeholders Preferred - Familiarity with fraud typologies (account abuse, promo fraud, synthetic identity, referral abuse, payment fraud), investigation workflows, and fraud analytics or case management platforms - Experience with data tools and dashboarding (e.g., Mode, Tableau, Power BI) at a program-coordination level FiveBy is an equal opportunity employer. All employment decisions – including the decision to hire, promote, discipline, or discharge – are based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, disability (as defined by applicable law), medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law. Work environment and physical demands In order to perform this role, the selected employee must be able to operate within a standard office environment, with or without reasonable accommodation. This includes the ability to withstand long periods of staring at a computer screen, exposure to fluorescent lights, and repetitive motion associated with writing and/or continuous computer use. This role requires the ability to stand or sit for long periods of time, communicate with others via speech or text, and use hands or other tools to operate a computer and keyboard. Light to moderate lifting may be required. Due to the nature of our work, employees must be able to uphold the stress of traveling to client sites as well as adapt (within reason) to the conditions of client sites. Regular, predictable attendance is required, as is the ability to work outside of standard business hours as business needs dictate. Accommodation If you require accommodation due to a documented disability covered under the Americans Disability Act, click here to submit your accommodation request. To be eligible for accommodation under the ADA, applicants must meet the minimum qualifications of the position for which they are applying.

Role Description This role focuses on enhancing the learning experiences within our partner's sales organization. You will be instrumental in developing engaging and effective training materials that empower sales teams to drive revenue growth. By integrating innovative e-learning methodologies, you will transform complex concepts into clear, actionable insights. This position offers an exciting opportunity to collaborate with various departments, ensuring that the sales teams are equipped to meet customer needs efficiently. Join us in creating a supportive learning environment that aligns with our mission to exceed customer expectations. - Design and deliver high-quality eLearning courses and interactive training materials. - Develop scalable onboarding programs and continuous learning frameworks. - Transform sales strategies and product information into engaging learning materials. - Integrate consultative selling frameworks into all learning experiences. - Manage third-party training partners and coordinate commercial programs. - Own and govern the annual commercial training calendar. - Utilize data analytics to refine content and identify knowledge gaps. - Collaborate with various teams to ensure material accuracy and consistency. - Localize and adapt content for diverse global audiences. Qualifications - 3–5+ years of experience in sales enablement or eLearning development. - Strong understanding of consultative selling practices. - Experience in creating digital learning experiences with authoring tools. - Background in supporting sales organizations within a high-growth environment. Benefits - Comprehensive Medical, Dental, and Vision plans. - Health Savings Account (HSA) with company contribution. - Generous Paid Time Off including holidays and paid leave. - Retirement 401(k) plan with employer match. - Educational assistance and professional development programs. - Additional benefits like Group Life Insurance and Disability Insurance.

• Act as the primary call point for spoke hospitals aligned with PPD hubs and regional single sites, fostering strong relationships and ensuring consistent communication. • Execute regional account strategies, focusing on patient escalation, movement within the health system, and establishing protocols for heart team transport and patient flow. • Align spoke heart team and transport protocols, ensuring alignment with hub protocols and internal standards. • Maintain clear communication channels to provide visibility into hub protocols and regional activities, ensuring all stakeholders are informed and aligned. • Develop and execute regional and, where applicable, single-site account plans to support program growth and sustainability. • Collaborate with internal teams and hospital stakeholders to ensure alignment on goals, protocols, and program activities. • Provide clinical expertise and educate physicians, APPs, educators, nursing staff and other health care providers on the indications and selection of patients that are candidates for Impella.

Role Description This role offers a unique opportunity to lead and optimize end-to-end Medicaid reporting and encounter processes across multiple markets. You will operate at the intersection of operations, data, compliance, and client engagement, ensuring the delivery of accurate, timely, and regulatory-compliant reporting. With a strong focus on scalability and operational excellence, you will manage complex workflows, resolve cross-functional challenges, and drive continuous improvement initiatives. The position is highly collaborative and client-facing, requiring both strategic thinking and hands-on execution. You will play a critical role in supporting growth into new markets while strengthening reporting infrastructure. This is a fast-paced, impact-driven environment ideal for professionals who thrive on solving complex problems and delivering measurable outcomes. - Lead and coordinate end-to-end Medicaid reporting and encounter processes, ensuring accuracy, timeliness, and compliance with state and federal regulations. - Own the delivery of reporting outputs across multiple markets, maintaining accountability for quality and deadlines. - Act as the central liaison across Operations, Product, Business Intelligence, Finance/Claims, Compliance, Legal, and Account Management teams. - Identify, triage, and resolve reporting discrepancies, data integrity issues, and operational gaps through structured problem-solving. - Interpret CMS and state-level regulatory guidance and translate requirements into actionable workflows and processes. - Drive root cause analysis initiatives and implement scalable solutions to improve reporting performance and reliability. - Support new market launches by establishing reporting frameworks and encounter processes for new states and clients. - Enhance reporting operations through standardization, documentation, and change management best practices. - Manage dependencies, timelines, and stakeholder alignment across multiple concurrent projects. - Represent reporting functions in client interactions, including leading calls and communicating deliverables effectively. Qualifications - Bachelor’s degree or equivalent experience in healthcare, operations, managed care, or a related field. - At least 5 years of experience in Medicaid reporting, encounters, claims operations, or similar healthcare functions. - Strong knowledge of the end-to-end claims and encounter lifecycle, including submission, processing, and reporting. - Proven experience interpreting CMS regulations, state Medicaid requirements, and companion guides. - Demonstrated program or project management experience with the ability to handle multiple priorities and deadlines. - Excellent cross-functional collaboration skills, with experience aligning technical, operational, and compliance stakeholders. - Strong analytical thinking, problem-solving abilities, and clear communication skills. - Highly organized, detail-oriented, and comfortable working in ambiguous or evolving environments. - Familiarity with tools and standards such as HIPAA X12 837P, EDM platforms (e.g., Edifecs, TriZetto), and data tools like Excel, SQL, Tableau, or Looker is a plus. - Experience with multi-state Medicaid environments, audits, or healthcare service delivery models is preferred. Benefits - Competitive salary with performance-based bonus opportunities and equity options. - Remote-first work environment with flexible working hours. - Comprehensive health coverage including medical, dental, and vision insurance. - Retirement savings plan with company matching contributions. - Generous paid time off, company holidays, and parental leave. - Opportunities for career growth and professional development within a mission-driven organization. Company Description