• Own the CS and expansion enablement foundation. • Design and own ElevenLabs' global CS and expansion enablement strategy across onboarding, skill-building, and ongoing mastery. • Define what "Expansion Ready" and "Retention Ready" mean at ElevenLabs and build the paths to get CSMs and AEs there. • Establish scalable frameworks that support both the CSM motion (adoption, health, renewal) and the AE expansion motion (cross-sell, upsell). • Create structured onboarding journeys for new CSMs covering product mastery, customer lifecycle management, health scoring, and renewal execution. • Design and deliver adoption playbooks that help CSMs drive usage, engagement, and value realization across customer segments. • Build churn prevention frameworks including early warning indicators, save plays, and escalation paths. • Enable CSMs to conduct effective business reviews, usage analyses, and value documentation. • Develop technical fluency programs so CSMs can confidently discuss APIs, agent configurations, integrations, and implementation best practices. • Create cross-sell and upsell playbooks for AEs covering expansion discovery, multi-product positioning, and deal execution. • Design enablement for identifying expansion signals — usage patterns, new use cases, stakeholder mapping, and whitespace analysis. • Enable AEs to articulate the full ElevenLabs platform story (Creative, Agents, and API) to drive multi-product adoption. • Develop competitive positioning for expansion conversations. • Partner with Customer Success leads to identify adoption gaps and build targeted enablement interventions. • Create customer-facing resources (guides, videos, best practices) that CSMs can use to drive self-serve adoption. • Build "Time to Value" programs that help customers realize ROI faster. • Develop renewal execution playbooks covering timeline management, stakeholder alignment, and negotiation frameworks. • Build and maintain enablement materials including playbooks, training decks, videos, workshops, and LMS content. • Collaborate with Product Marketing, Sales, and Product to translate product releases into CS and expansion-ready materials. • Develop role-play scenarios, call libraries, and coaching frameworks for managers. • Use ElevenLabs' voice and agent technology to create localized, voice-enabled training content. • Build AI-powered coaching tools and practice environments for CSMs and AEs. • Facilitate live virtual trainings, workshops, and certifications across regions and time zones. • Design async learning paths that scale globally. • Run regular enablement office hours and deal/account clinics. • Define and track enablement KPIs such as time to first value, net revenue retention, gross retention, expansion pipeline, CSM ramp time, and adoption metrics. • Partner with Customer Success and Sales leadership to connect enablement efforts to business outcomes. • Use data and feedback to continuously iterate on programs. • Document best practices, establish operating rhythms, and influence how CS and expansion enablement evolves as the customer base and sales org scale.

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference. Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact. We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together. Job Description At Gilead our pursuit of a healthier world for all people has yielded a cure for hepatitis C, revolutionary improvements in HIV treatment and prevention as well as advancements in therapies for viral and inflammatory diseases and certain cancers. We set and achieve bold ambitions in our fight against the world’s most devastating diseases, united in our commitment to confronting the largest public health challenges of our day and improving the lives of patients for generations to come. Job Description This unique opportunity supports the Houston North Territory covering Houston Northern community Metro market (Beaumont, Tyler, Huntsville, The Woodlands, Lufkin, Longview). **Candidates need to live within the territory and relocation is not available.** - Responsible for representing Oncology products and services to a defined customer base, generating and growing sales, and consistently achieving or exceeding sales targets within a specific geographic area - Prepare a business plan for your territory to achieve goals and initiate systems to monitor sales progress and action plans. - Responsible for identifying patient pathways within the oncology offices in assigned territory and facilitating patient access to treatment. - Promote assigned products to targeted oncologists and office staff, in-servicing all staff to ensure safe and appropriate drug administration, and work with all staff to make them aware of the suite of Gilead patient services - Establish and develop business relationships with key customers, accounts, and relevant key opinion leaders. - Experience in hospital and large account sales, managing through complex reimbursement issues. - Strong written and verbal communication skills, solid presentation skills, and ability to influence others to represent Gilead at professional events and promote company products - Partner with Medical Scientists, Marketing, and Market Access on various cross-functional projects to drive sales and patient adoption - Demonstrates leadership among peers by consistent application and modeling of the appropriate compliance, behavior, and conduct - Assist in the identification and resolution of issues and opportunities, communicate proactively to Marketing and Sales management. - Complete necessary administrative tasks promptly, e.g., updating customer database, expenses, etc. - Ensures all department personnel are fully informed of, and in compliance with Gilead commercial compliance policy, all applicable federal and state laws and guidance relating to product promotion and information dissemination including, but not limited to, the Federal Food, Drug, and Cosmetic Act, the Food and Drug Administration's implementing regulations, the Federal Anti-Kickback Statute, the False Claims Act, PhRMA, Corporate Code of Business Conduct and the Office of the Inspector General's Compliance Program Guidance for Pharmaceutical Manufacturers Basic Qualifications: - High School and 9 years' experience OR associate’s degree and 7 years' experience OR Bachelor's Degree and 5 years' experience OR Masters' Degree and Three Years' Experience - Ability to engage in travel as may be reasonably required, including regular travel within the assigned area (and, to the extent applicable, satisfaction of any requirements associated with such travel). - Satisfaction of any onsite visitation requirements of healthcare practitioners within an assigned area, if applicable (which may include but not be limited to, by way of example, vaccinations, drug and background screenings, and any other requirements that certain healthcare practitioners may adopt). - To perform this job successfully, the employee must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - A valid drivers license is required Preferred Qualifications: - A minimum of 10 years of pharmaceutical/healthcare sales experience and a BS/BA degree or equivalent, preferred, - Previous product launch experience. - Possess superior selling skills in highly competitive markets. - Prior experience in oncology therapy. - Prior experience in the therapeutic field of breast cancer is strongly preferred. - Aptitude for understanding scientific product related information. - Strong interpersonal skills with the ability to lead and build working relationships internally and externally. Specifically, developing strong relationships with Oncology key opinion leaders. - Proven expertise in influencing as well as strong negotiation skills - Proven experience in account planning and cross-functional account management approach. - Self-motivated and able to work with a general level of autonomy and independence. - Familiar with industry trends and remain current with competitors' resources and practices. - Demonstrated analytical skills, be able to identify and understand moderate to complex issues and problems and interpret information in a manner that provides appropriate recommendations to management and specialists. - Strong ability to work in cross-functional teams People Leader Accountabilities: - Create Inclusion - knowing the business value of diverse teams, modeling inclusion, and embedding the value of diversity in the way they manage their teams. - Develop Talent - understand the skills, experience, aspirations and potential of their employees and coach them on current performance and future potential. They ensure employees are receiving the feedback and insight needed to grow, develop and realize their purpose. - Empower Teams - connect the team to the organization by aligning goals, purpose, and organizational objectives, and holding them to account. They provide the support needed to remove barriers and connect their team to the broader ecosystem. The salary range for this position is: $153,935.00 - $199,210.00. Gilead considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans*. For additional benefits information, visit: https://www.gilead.com/careers/compensation-benefits-and-wellbeing * Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans. For jobs in the United States: Gilead Sciences Inc. is committed to providing equal employment opportunities to all employees and applicants for employment, and is dedicated to fostering an inclusive work environment comprised of diverse perspectives, backgrounds, and experiences. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, sex, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact ApplicantAccommodations@gilead.com for assistance. For more information about equal employment opportunity protections, please view the 'Know Your Rights' poster. NOTICE: EMPLOYEE POLYGRAPH PROTECTION ACT YOUR RIGHTS UNDER THE FAMILY AND MEDICAL LEAVE ACT Gilead Sciences will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, (c) consistent with the legal duty to furnish information; or (d) otherwise protected by law. Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team. Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion. For Current Gilead Employees and Contractors: Please apply via the Internal Career Opportunities portal in Workday.

Work Flexibility: Field-based As a Sales Representative at Stryker, you will be at the forefront of promoting and selling our Acute Care products, with a focus on Patient Handling solutions, to healthcare providers. You’ll work with a diverse range of products, including stretchers, transport chairs, and patient furniture. Your role will involve building and maintaining strong customer relationships, addressing inquiries, negotiating pricing, and managing orders seamlessly. By staying informed on industry trends, competitor activity, and regulatory shifts, you’ll position Stryker’s products effectively in the marketplace. You’ll also have the opportunity to exceed sales targets, monitor your performance, and collaborate with marketing and support teams to drive business growth and success. What you will do - Continue experience in sales or clinical setting. - Promote and sell Stryker Patient Handing products to meet our customers’ needs. - Become a Patient Handling expert as you work with surgeons, nurses, and hospital administrators. - Focus on customer satisfaction by solving problems through a consultative approach and providing a highly responsive and unsurpassed level of customer service. - Take pride in cost reduction, and commit to on-time, complete, and error free shipments. - Display experience with reports and budget, customer service, and project management. - Have basic knowledge of market research, new product introduction, Profit and Loss (P&L) management, and field testing. What you need Required: - High school diploma and 5+ years of professional experience. - Valid driver license in the state of residence and a good driving record. Preferred: - Bachelor’s Degree. $95,000 Base + eligible for commission and benefits Travel Percentage: 10% Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability. Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.

Work Flexibility: Field-based Are you ready to embark on an inspiring career adventure into the innovative world of medical device sales? Welcome to Stryker’s Endoscopy Division, where we help make healthcare better by offering groundbreaking technology that drives improved patient outcomes. As an Endoscopy Sales Representative, you’ll have the opportunity to champion cutting-edge surgical solutions that are reshaping the medical field. Our Endoscopy Division is one of the largest divisions at Stryker and offers diverse and multi-specialty solutions, changing the way customers leverage visualization, allowing surgeons to see what the human eye cannot. In this role, you will present market leading solutions, forge deep and lasting connections with medical professionals, collaborate with an extraordinary team, and chase uncapped earning potential. At Stryker, it’s not just a job, it’s a mission to make healthcare better. Take the first step and apply now! The Company Stryker is one of the world’s leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative medical technologies, including orthopedics, medical and surgical, and neurotechnology & spine products to help people lead more active and more satisfying lives. Stryker products and services are available in over 100 countries around the world. What you will do As a Stryker Endoscopy Sales Representative, you are a trusted partner in brilliant visualization and unrivaled connected OR solutions. Stryker provides you with market leading technology with a respective bag of products that allows you to dominate market share. Stryker’s visualization platform enables you to distinguish anatomy across all minimally invasive procedures, while providing a simple, yet personalized experience. Our long history of innovation and constant development in advanced imaging and OR connectivity is driven by the desire to allow you to see and do more. ​ Our Mission Together with our customers, we are driven to make healthcare better. Who we want Sets direction. An innovator who defines ways to create value and deliver on Stryker’s mission and strategic imperatives.​ Builds organizational capability. A strategic executive who continuously breaks down barriers, identifying new and more effective ways to accomplish tasks and goals.​ Inspires others. A genuine, relationship-focused leader who connects, collaborates, and fosters an inclusive environment of enthusiasm, trust, and pride. He/she makes others want to follow, building momentum for action and positively influencing outcomes.​ Delivers results. A driven player/coach who sets ambitious goals for personal achievement and organizational success. He/she measures success against the best internal and external benchmarks.​ Curious learners. People who seek out cutting-edge research and information to expand and enhance their ability to be ready for what is next.​ Goal-oriented developers. Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.​ What we offer - A culture driven to achieve our mission and deliver remarkable results. - Coworkers committed to collaboration and winning the right way. - Quality products that improve the lives of our customers and patients. - Ability to discover your strengths, follow your passion and own your own career Responsibilities - Promotes and sells Stryker Endoscopy products within approved indications for use. - Educates and informs doctors, nurses, and appropriate staff personnel as to the proper use and maintenance of Stryker Products. ​ - Directs product evaluations in OR and office settings. ​ - May assist in the preparation and operation of trade shows, conventions, and/or clinical meetings. ​ - Keeps regional manager informed of territory progress on a regular basis. ​ - Solves product problems for customers in an expeditious fashion. ​ - May assist in the training and development of sales personnel.​ Experience/skills required - 2-5 years in an outside sales position (medical related experience preferred). ​ - A minimum education level of a bachelor’s degree or equivalent of five (5) years of commercial sales experience or medical field experience that includes operating room experience. ​ - Must be able to routinely negotiate price and terms of transactions between Stryker and its customers. - Must have a fundamental understanding of all products and be able to disseminate this knowledge to the customers. - Must be able to effectively respond to customer questions and resolve challenges. - Ability to analyze and prioritize market potential based call patterns. - Excellent interpersonal, analytical, and organizational skills. - Must be able to communicate with large groups of people. - Must be able to communicate effectively via telephone and electronic means (i.e., email, text, etc.). - Must be able to operate common office equipment (i.e., Smart phone, Tablet, Microsoft Office, Outlook). - Medium work: Exerting up to fifty (50) pounds of force occasionally and/or up to twenty (20) pounds of force frequently to move objects. - Up to 20% overnight travel annually - Must be able to drive an automobile - $60k Draw + commission + benefits Travel Percentage: None Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability. Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.