• Execute, validate, and audit complex HR transactions in ADP and Workday, ensuring accuracy and compliance with internal protocols. • Oversee technical execution of employee lifecycle processes such as onboarding, transfers, promotions, terminations, compensation actions, etc., ensuring effective operations. • Address escalated inquiries and technical HRIS issues. • Conduct periodic audits and reconciliations between ADP, Costpoint, and Workday to confirm and maintain data consistency across systems. • Create and deliver training plans for end users to improve their knowledge and skills. • Perform case reviews to ensure production and quality standards are met, providing timely feedback and coaching to maintain or exceed performance metrics. • Create, test, evaluate, and update Standard Operating Procedures for the HR Shared Services team. • Handle verbal and written employment and salary verification requests for third parties, current or former employees on an as-needed basis (i.e. lending verification, immigration letters, legal request, etc.). • Process unemployment claims and hearing notifications in coordination with HR Business Partners in Experian Employer Services (Hamlet). • Assist with personnel file request (i.e. legal subpoena request).

Location: AON PharmacyPay Range: $18.93 - $31.56 Position Summary Responsible for scheduling orders for delivery or pick-up and documenting various updates related to therapy adherence. Will perform routine and non-routine pharmacy technician functions and activities related to the position. Responsibilities include but are not limited to: making/answering outbound/inbound calls to/from patients, caregivers, and healthcare professionals, updating patient records, and providing medications to patients in a timely manner to encourage adherence to therapy. The Pharmacy Adherence Technician will evaluate and maintain accurate medication information regarding therapy adherence, medication lists, and prescription barriers under the clinical supervision of licensed pharmacists. Must be able to exercise excellent communication skills to successfully interact with all levels of internal and external parties and to convey information appropriately. Must be able to effectively use, pronounce, and spell common medical and pharmacy terms. No patient counseling will be completed by the Pharmacy Adherence Technician. Key Performance Areas KPA 1 – Therapy Adherence To ensure patients are adhering to therapy as indicated by the treating physician through effective communication about prescription refills and barriers in a timely manner. Examples of job duties: - Navigates ONCO EMR to determine if the patient has had any notable changes in personal and therapy status to determine appropriateness of refilling a medication. - Gathers information regarding prescription barriers to help the patient maintain therapy. Refers clinical questions and concerns to clinical pharmacists. - Will work with pharmacists to document discharge summaries and medication on hold forms in order to report discontinuation and delays with therapy. - Actively participates in the process of continuous improvement within the pharmacy. - Attends team meetings and training sessions as required. KPA 2 – Data Entry and Documentation To ensure the accurate and timely documentation of patient information into multiple software systems. Examples of job duties: - Navigates and documents accurately in CPR+, ORCA, ONCO EMR, and any additional pharmacy applications when needed. - Medication Reconciliation: Under supervision of clinical pharmacists, responsible for obtaining and documenting accurate medication lists to help avoid duplication, omission, and error to all patients. - Inform the clinical physician of any order status changes via patient EMR. This includes medication delivery dates, prior authorizations initiated, financial assistance initiated, reasons for holding or discontinuing an order, and any order clarifications as necessary. KPA 3 – Pharmacy Support To ensure that orders are processed in a timely manner by assisting the pharmacists and other departments with pharmacy related tasks. Examples of job duties: - Maintain an encouraging attitude to create a positive work environment. - Will collect and process patient copayments. - Communicates delivery updates related to shipping delays with patients, caregivers, and providers. - Accurately processes and interprets pharmacy test claims. Triages order to other team members for assistance in resolving any discrepancies with test claims. - Gathers pertinent information regarding lost medication requests, vacation override requests, and medication synchronization. - Initiates prior authorizations, financial assistance, and insurance or facility verifications by gathering and providing relevant information to other pharmacy staff for investigation and resolution. KPA 4 – Communications To ensure that patients, caregivers, and providers can get timely responses and updates regarding orders. Examples of job duties: - Responsible for answering incoming calls to the pharmacy phone queue, and appropriately transferring calls to other departments or team members, as needed. - Responsible for making outbound calls to patients, caregivers, and healthcare providers regarding order deliveries and updates. - Will be required to meet a pre-determined quota for outbound calls made and inbound calls received per shift. - Professionally and courteously communicates order information with patients, caregivers, and/or healthcare professionals. Demonstrates the ability to actively listen and understand patient questions and provide accurate answers and solutions. Will ensure that all concerns are addressed in a timely manner. - Will deliver messages via phone, email, patient EMR, and letter correspondence while following all HIPAA regulations. - All complex questions or information outside the Adherence Pharmacy Technician’s scope will be directed to a Clinician, Physician, or Pharmacy Benefit Manager for resolution. KPA 5 –Compliance Follows all federal/state pharmacy/healthcare regulations, and maintains necessary records pertaining to the Board of Pharmacy in the state of residence and compliance within the company. Examples of job duties: - Complies with CMS regulations, HIPAA regulations, and company Standard Operating Procedures (SOPs). - Maintain continuing education requirements for licensure. - Complete Fraud Waste and Abuse Training as required by law and all other training assigned by management. - Participate in the pharmacy’s Continuous Quality Improvement (CQI) program by identifying quality related events and reporting them to the pharmacist. - Keeps the direct supervisor/manager promptly and fully informed of any problems or unusual matters of significance. Position Qualifications/Requirements Education: High school diploma, GED or equivalent education is required Previous Experience - Minimum of 3 years’ experience as licensed pharmacy technician in specialty, retail, mail order, or hospital pharmacy preferred. Certifications/Licenses - Following applicable state regulations, state registration as Pharmacy Technician or PTCB Certification is required. Core Capabilities - Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment. - Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters. - Communication Skills: Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback. - Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations. - Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required. - Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites. - Computer Skills: - Proficiency in MS Office Word, Excel, Power Point, and Outlook required. Travel: 0% Standard Work Days/Hours: Monday to Friday (8:00am to 4:30pm, 8:30am to 5:00pm, or 9:00am to 5:30pm).

• Act as primary point of contact for business unit leaders in areas of partner experience, performance management, and engagement. • Support assigned business unit with talent selection process. • Help to onboard, develop, lead, and inspire new leaders to elevate our partner experience and impact business results; make recommendations to hire, advance, promote, or perform other changes of employment status for partners • Partner with business leaders to ensure a successful implementation of our Performance Management process (goal setting, quarterly check-ins, career development plans, merit, and incentives) • Provide guidance on goal setting, performance feedback, and development plans. • Support managers in addressing performance issues and fostering a high-performance culture. • Help maintain and support disciplinary action procedures and ensure understanding of compliance with applicable government laws and regulations. • Collaborate and provide counsel/guidance/recommendations to leaders to address and fully resolve partner concerns (be it related to ER, benefits, leaves, or other questions). • Engage in the talent selection process where deemed necessary. • Champion and implement change initiatives in partnership with HR and Field Leadership (compensation, policies) • Partner with HRBP team to identify opportunities and deliver training in support of strategic goals and team member development. • Assist HR Leadership with Talent Review and calibration process • Support Partners through troubleshooting or escalating Workday system errors, including one on one training to identify cause and solution • Review and approve requests for compensation and job changes

• Serve as a trusted advisor and coach to senior leaders, translating business strategy into actionable people priorities. • Lead organizational design, workforce planning, and change management efforts to improve clarity, efficiency, and performance. • Guide leaders through performance management, employee relations, succession planning, and career development conversations. • Drive execution of core People programs, including performance reviews, compensation cycles, and talent reviews. • Partner with Finance and Compensation to support equitable, competitive reward strategies aligned to business results. • Use data, analytics, and AI-enabled tools to identify trends and inform organizational decisions. • Proactively prioritize work to align with department and company goals while communicating progress and managing dependencies. • Navigate conflict and differing viewpoints constructively, providing candid feedback and finding common ground. • Contribute to an environment of trust and inclusion within supported teams. • Mentor junior team members and contribute to company-wide People initiatives. • Take ownership of outcomes, course-correct when needed, and continuously improve processes and programs. • Ability to operate effectively in a fast-paced, high-growth environment. • Strong critical thinking and problem-solving skills. • Ability to manage multiple priorities and navigate ambiguity. • Emotional intelligence and resilience when managing complex or sensitive situations. • Capacity to communicate clearly across a variety of audiences and mediums.