American Oncology Network

Role Description Provide clinical nutrition consultation, programs, and education to cancer patients across the continuum of the cancer experience including treatment, secondary prevention, cancer recurrence, and palliative care. - KPA 1 – Product Knowledge - Solid knowledge of clinical nutrition with emphasis on nutrition needs of cancer patients (nutrition impact symptom and nutrition therapies, malnutrition, enteral/parenteral nutrition, cancer prevention, and survivorship). - Knowledge of the Nutrition Care Process as it relates to the nutrition needs of cancer patients and ability to expertly apply all steps of the process. - Provide individualized nutrition assessments, counseling, and nutrition education based on patients’ specific cancer therapies and nutrition needs. - Work in partnership with health-care team and community resources to provide continuity of nutrition services for patients and their families across the cancer continuum. - Establish priorities for nutrition-care delivery based on urgency and complexity of nutrition interventions. - KPA 2 – Resources - Practice reflects “best practice” based on scientific research, systematic literature review, expert opinion, and professional judgment. - Attend education programs to maintain status as effective and knowledgeable resource regarding patients’ nutrition needs. - KPA 3 – Compliance and SOPS - Maintains Standard Operating Procedures of compliance ensuring requirements are communicated and managed according to accreditation standards, HIPAA, and state licensure requirements. - KPA 4 – Communication and Customer Service - Ensure effective communication and premier customer service with internal and external customers. - Conduct counseling and/or education sessions utilizing appropriate interpersonal and communication skills. - Excellent counseling skills and the ability to relate to a multi-ethnic community and varied learning levels. - Strong interpersonal skills to establish productive working relationships with multidisciplinary clinic teams providing patient’s comprehensive care. - KPA 5 – Navigation and Documentation - Appropriately document patient communications in EMR according to departmental SOP/JBIs. Qualifications - Minimum of Bachelor of Science in nutrition from an ACEND-Accredited program. - Advanced degree in the field of nutrition preferred. - Minimum of 3 years of experience in the field of clinical nutrition with extensive experience in oncology nutrition (medical/surgical/radiation oncology). - Good working knowledge of computer usage in the workplace. - Excellent verbal/writing skills. - Experience documenting in EMRs. - Work with Microsoft 365 Suite. - Experience with telehealth platforms. Requirements - Ability to work independently. - Attention to detail. - Strong communication skills. - Patient-centered philosophy. - Collaborative work ethic. Certifications/Licenses - Must have an active Registered Dietitian/Nutritionist (RD/RDN) credential with the Commission on Dietetic Registration (CDR). - Must be a Certified Specialist in Oncology Nutrition (CSO) with the Commission on Dietetic Registration (CDR). - Must maintain Dietetic Licensure or Certification in state(s) of assignment. Work Schedule - Standard Workdays/Hours: Monday to Friday, 8am to 5pm; flexible to meet business needs. - Travel: 0%

Role Description The Junior IT Cyber Security Analyst assists in safeguarding the organization’s systems, data, and networks across both corporate and clinical environments. This role supports core cybersecurity operations, including: - Threat monitoring - Incident response - Vulnerability management - Compliance activities Under the direction of senior cybersecurity professionals, the position contributes foundational cybersecurity expertise while contributing to day-to-day security operations. The Junior Analyst helps maintain and strengthen the organization’s overall security posture through active participation in monitoring, analysis, and risk mitigation efforts. Key Performance Areas - KPA 1 – Threat Monitoring & Initial Response (Support Role) - Monitor security alerts from SIEM, EDR, email security, and network tools. - Perform initial triage and escalate suspicious activity to senior analysts. - Follow established incident response playbooks for basic investigations. - Document incidents, actions taken, and outcomes. - KPA 2 – Vulnerability & Patch Support - Assist with vulnerability scans and review scan results. - Track remediation progress and follow up with system owners. - Support patching efforts by validating updates and documenting status. - Help maintain asset and vulnerability inventories. - KPA 3 – Compliance & Documentation - Support collection of evidence for audits (HIPAA, SOC 2, etc.). - Maintain documentation for policies, procedures, and controls. - Assist with periodic access reviews and data protection checks. - Help track remediation of audit findings. - KPA 4 – Cyber Awareness, Training, and Culture - Assist in coordinating phishing simulations and training campaigns. - Help distribute cybersecurity communications (e.g., tips, alerts). - Promote secure behaviors across staff through basic guidance. - Support onboarding security training for new employees. - KPA 5 – Clinic Onboarding and Operational Support - Assist senior analysts with clinic onboarding security tasks. - Support inventory collection (devices, users, systems). - Help validate baseline security controls during integrations. - Participate in remote or occasional on-site support activities. - KPA 6 – Learning & Continuous Improvement - Participate in cybersecurity projects and tool implementations. - Develop knowledge of security technologies and best practices. - Track and report basic metrics (e.g., ticket resolution, alert volumes). - Continuously improve technical and analytical skills. Qualifications - Associate or Bachelor’s degree in Information Technology, Cybersecurity, or related field (or equivalent experience). - High school education required. - 0–2 years of IT or cybersecurity-related experience. - Internship, lab, or hands-on training experience preferred. - CompTIA Security+ (or actively pursuing). - Other entry-level certifications (e.g., Network+, ISC2 CC). Requirements - Analytical & Problem-Solving: Applies foundational analysis to investigate alerts, review data, and identify issues; follows established processes with attention to detail and appropriate escalation. - Interpersonal Effectiveness: Communicates professionally, builds collaborative relationships, maintains confidentiality, and responds constructively to feedback. - Communication: Demonstrates clear written and verbal communication; documents incidents and findings effectively; conveys basic technical information to non-technical audiences. - Customer Focus & Organizational Awareness: Supports internal users and clinical staff with a service-oriented approach; aligns work with organizational priorities and healthcare standards. - Self-Management & Accountability: Manages time and priorities effectively; demonstrates reliability, initiative, and adaptability in a structured environment. - Adaptability: Thrives in a fast-paced, multi-site healthcare setting; manages competing priorities and collaborates across distributed teams. - Technical Proficiency: Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook); able to learn and utilize cybersecurity tools (e.g., SIEM, EDR, vulnerability scanners) with training. Benefits - Flexible hours - Ergonomic home office guidance - Communication software accessibility

Role Description The Vice President of Payer Strategy provides national leadership for payer contracting execution, operational infrastructure, and team management across American Oncology Network (AON). This role is accountable for translating enterprise payer strategy into disciplined, scalable execution across all markets. Serving as the primary operational leader for payer contracting, the Vice President ensures alignment between strategy, people, process, and technology. This includes oversight of contracting-credentialing workflows, team performance, and system utilization across AON Technology platforms. This role partners reports to Chief Strategy and Innovation Officer (CSIO). Key Performance Areas - KPA 1 - National Payer Contracting Leadership & Execution - Lead day-to-day execution of payer contracting across all AON markets. - Ensure consistent, timely, and high-quality execution of negotiations, renewals, and onboarding activities. - Establish national standards for contracting workflows, timelines, and deliverables. - Drive accountability for execution performance across regions and contracting teams. - Serve as escalation point for complex operational contracting issues. - KPA 2 - People Leadership & Organizational Development - Lead, mentor, and scale the national payer contracting team (Directors, Managers, and Analysts). - Establish clear performance expectations, KPIs, and accountability structures. - Build a high-functioning operating cadence including daily huddles, weekly execution reviews, and performance reporting. - Develop talent pipelines and succession planning within payer strategy. - Foster a culture of ownership, precision, and execution discipline. - KPA 3 - Process, Workflow & Operational Infrastructure - Own and optimize end-to-end contracting-credentialing workflows across all markets. - Standardize processes for payer onboarding, renegotiations, and contract-credentialing lifecycle management. - Ensure integrity and consistency of contracting documentation, trackers, and reporting tools. - Partner with Revenue Cycle and Operations to ensure seamless execution across functions. - Identify operational gaps and implement scalable process improvements. - KPA 4 - Systems, Technology & Data Enablement - Drive operational adoption and optimization of: - Evisort (contract lifecycle management). - Turquoise Health (rate benchmarking and market intelligence). - SharePoint (documentation and workflow standardization). - Other tools as needed. - Ensure accurate and consistent use of data and systems to support execution and reporting. - Work with CSIO and analytics teams to inform future AI-enabled payer infrastructure. - Enable system-driven visibility into performance, pipeline, and outcomes. - KPA 5 - Strategic Execution & CSIO Partnership - Operationalize enterprise payer strategy into actionable execution plans. - Serve as the execution counterpart to the CSIO, ensuring strategy translates into results. - Provide structured reporting and insights to support executive decision-making. - Support scalability of payer strategy across new markets and practice expansions. - Maintain alignment with broader organizational priorities including value-based care and market growth. Role Boundaries (Not Responsible For) - Ownership of enterprise payer strategy design or innovation architecture (CSIO-led). - Development of AI infrastructure or advanced analytics systems. Qualifications - Bachelor’s degree required. - Master’s degree (MBA, MHA, or related) preferred. - 10+ years of payer contracting, managed care, or healthcare strategy experience. - 5+ years in leadership roles managing multi-market teams. - Experience in oncology or specialty physician network contracting. - Deep familiarity with payer negotiation dynamics (commercial and Medicare Advantage). - Experience with contracting platforms such as Evisort and benchmarking tools such as Turquoise Health. - Proven ability to scale operations across multi-state provider organizations. Requirements - Travel: 0-25%

Role Description The Payroll Analyst is responsible for supporting the accurate, timely, and compliant processing of multi-state payroll operations while providing analytical oversight of payroll, benefits, and general ledger activities. This role serves as a key resource in ensuring payroll accuracy, financial reconciliation, regulatory compliance, and process efficiency. The Payroll Analyst partners with Human Resources, Finance, and operational leaders to investigate discrepancies, resolve payroll issues, support audits, and improve payroll processes and reporting capabilities. Key Performance Areas - KPA 1 – Payroll Processing and Execution - Support full-cycle payroll processing for multi-state payrolls under guidance of senior team members. - Review payroll data for accuracy prior to transmission and processing. - Process off-cycle payrolls and adjustments as needed/required. - Understand and use proper employee classification in payroll processing. - Work in coordination with HR and Benefits on employee changes that affect payroll. - Track important pay dates and deadlines (i.e., holidays, special payroll runs). - Timely reporting to management prior to completion of scheduled payroll. - KPA 2 – Reconciliation and Financial Accuracy - Perform payroll-related general ledger (GL) reconciliations under supervision. - Investigate and resolve payroll discrepancies and exceptions. - Monitor and resolve payroll exceptions and support time tracking corrections. - Reconcile 401(k) contributions and other benefit deductions. - Support month-end and year-end close processes. - Assist with design and implementation of workflow updates to improve accuracy and efficiency. - KPA 3 – Payroll Analysis, Reporting and Compliance - Analyze payroll reports and prepare ad hoc reporting as requested by manager and/or other relevant departments. - Create, run and maintain reports to support payroll reconciliation and accuracy. - Support audits and compliance reporting activities. - Administer garnishments and ensure compliance with federal and state regulations. - Understand general payroll taxation of lived in/worked in locations of employees. - Inform manager of new tax jurisdictions needing registration as new people are hired and new locations are opened. - KPA 4 – Systems Management and Process Improvement - Utilize Payroll processing and tax management systems efficiently for payroll processing and reporting. - Support payroll team in navigating payroll systems. - Identify process improvements and provide feedback for better process efficiency for the department. - Maintain accurate employee information in payroll systems. Qualifications - Associate’s degree in Accounting, Finance, Human Resources, Business Administration, or related field required. - Bachelor’s degree preferred. - Minimum of 3–5 years of payroll processing and payroll analysis experience. - Experience supporting multi-state payroll operations required. - Experience with payroll reconciliations, payroll reporting, and issue resolution preferred. - Prior experience with Workday, ADP, or similar payroll/HRIS systems preferred. Requirements - Strong knowledge of payroll regulations, wage and hour laws, payroll taxes, and garnishment requirements. - Advanced analytical and problem-solving skills with strong attention to detail and accuracy. - Proficient Microsoft Excel skills, including data analysis and reconciliation functions. - Ability to interpret payroll data and identify discrepancies or trends. - Strong organizational and time management skills with the ability to manage multiple deadlines. - Effective written and verbal communication skills. - Ability to maintain confidentiality and handle sensitive employee information with discretion. - Ability to collaborate effectively with Human Resources, Finance, and operational teams. Benefits - Remote Position - Pay Range: $52,395.20 - $92,164.80 - Travel: 0 - 25%

Role Description This position supports application analysis. Under the direction and support of the EMR Manager, participates in customer support, user training, and health information data verification/entry. Performs ongoing system testing to ensure accurate/optimal functioning. Participates in EMR training, documentation entry, and implementation during mergers. Liaises with internal and external stakeholders as needed. This role often includes travel, tight deadlines, and when necessary, long hours. - Demonstrates working knowledge of all facets of role, relevant healthcare information regulations, along with organizational and departmental policies and procedures. - Performs other duties and projects as assigned. - Performs all duties in accordance with regulatory requirements and organizational policies and procedures. Qualifications - Degree in Health, IT, Education or related field preferred. - Valid state Driver’s License for travel to satellite offices and offsite meetings. Compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy is required. - Minimum two (2) years clinical oncology experience preferred. - Minimum two (2) years managing PHI (protected health data) or clinical office skills preferred. Requirements - Working understanding of oncology healthcare needs and previous skill with maintenance of healthcare records. - Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, and diversity awareness. - Good command of the English language. Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback. - Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness, and operational excellence through best practices, collaboration, and partnerships. - Effectively manages own time, conflicting priorities, self, stress, and professional development. - Self-motivated and self-starter with ability to work independently with limited to moderate supervision. - Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites. - Proficiency in MS Office Word, Excel, Power Point, and Outlook required. - Travel: 51-75% Benefits - Standard Core Workdays/Hours: Monday to Friday 8:00 AM – 5:00 PM. May need to work some weekends or evening hours as company needs dictate.

Role Description The marketing communications specialist supports the development and delivery of AON communications. This role focuses on creating, editing, and coordinating a variety of marketing communications materials—including letters, biographies, external and internal communications content, website, and sales enablement assets. The specialist works with the marketing communications team to ensure that all communications align with AON’s brand voice and strategic priorities. The ideal candidate has excellent writing and editing skills, pays attention to detail, and has the ability to adapt content for diverse audiences and channels. Experience in marketing, communications, public relations, or media relations is required; a background in healthcare or a related field is preferred. This position requires strong organizational and project management skills, the ability to balance multiple priorities, and a proactive approach to supporting evolving marketing and communications initiatives. The marketing communications specialist plays a key role in helping the team execute impactful campaigns that drive awareness, alignment, and engagement across the organization. Key Performance Areas - KPA 1: Content Creation and Development - Produce diverse, high-quality content across multiple channels to support organizational communications and marketing objectives. - Assist in the creation, editing, and coordination of a variety of marketing communications materials. - Assist in the development of messaging for campaigns, initiatives, and strategic priorities. - Assist in the writing of original content that tells AON's story and highlights organizational achievements. - Adapt writing style and tone to suit different audiences, platforms, and purposes. - Research topics thoroughly to ensure accuracy, credibility, and relevance of all content produced. - Assist in the generation of creative concepts and fresh angles for storytelling. - Assist in the production of content that drives desired outcomes. - KPA 2: Editorial Excellence and Brand Stewardship - Ensure all communications meet the highest standards of quality and align with AON's brand identity. - Assist in creating, editing, and proofreading content to ensure clarity, accuracy, consistency, and grammatical excellence. - Assist team in maintaining alignment with AON's brand voice, messaging standards, and style guidelines. - Edit content from multiple contributors to ensure consistency in tone, quality, and adherence to brand standards. - Conduct thorough fact-checking and verification to maintain credibility and avoid errors. - Apply AP Style and healthcare industry-specific terminology appropriately. - Assist team in ensuring all content is accessible, inclusive, and appropriate for diverse audiences. - Assist the team in maintaining content quality standards under tight deadlines. - Assist the team, serving as guardian of brand integrity in all written communications. - KPA 3: Marketing Campaign Support and Execution - Collaborate on integrated marketing campaigns to drive business results and audience engagement. - Assist in executing marketing campaigns by developing compelling copy for campaign touchpoints. - Ensure campaign deliverables are completed on time, within scope, and meet established quality standards. - Collaborate with creative teams to align written and visual elements for cohesive communications. - Support campaign planning by contributing strategic input on messaging and content approach. - Coordinate with cross-functional teams to ensure seamless campaign execution. - Track campaign content needs and manage multiple concurrent projects. - Adapt quickly to changing priorities and last-minute requests. - Contribute to campaign performance analysis by providing insights on messaging effectiveness. - KPA 4: Media Relations and Public Relations Support - Strengthen AON's media presence and public profile through strategic communications. - Draft marketing communications materials that effectively communicate organizational news. - Assist in building and maintaining comprehensive media lists. - Assist in media outreach efforts including pitch development and follow-up. - Assist in monitoring media coverage of AON and competitive landscape. - Assist with media inquiries in coordination with leadership and communications team. - Assist in identifying proactive media opportunities to elevate AON's visibility. - Assist in developing media materials including fact sheets and executive talking points. - Assist in supporting crisis communications efforts by drafting responsive statements. - KPA 5: Strategic Intelligence and Industry Awareness - Maintain current knowledge of industry trends and best practices. - Stay informed on healthcare industry trends, policy changes, and emerging issues. - Monitor communications best practices and evolving digital/social media trends. - Track competitor activity to identify opportunities and threats. - Research and analyze industry thought leadership to guide AON's content strategy. - Attend webinars, conferences, and professional development opportunities. - Share insights and recommendations with team to inform content strategy. - Apply industry knowledge to develop timely, relevant content. - Identify opportunities to leverage trends for strategic communications advantage. Qualifications - Bachelor’s degree in journalism, communications, marketing, or a related field. - Minimum of three years of experience in marketing, communications, or public relations—preferably within healthcare, life sciences, or another regulated industry. - Demonstrated ability to write and edit for multiple audiences and formats. - Hands-on experience managing and growing organic social media channels. - Strong understanding of marketing communications strategy, brand voice, and audience engagement. - Proven project management and organizational skills. - Exceptional writing, storytelling, and attention to detail. Skills - Familiarity with HIPAA and consumer data privacy compliance. - Experience in online reputation management. - Healthcare industry experience. Travel - 0-25%

Role Description Subject matter expert and trainer on transition issues related to front desk operations of clinic. Support staff transitioning to a new organization, and act as an advocate for change of necessary policies. To embed transition within the organization, delivering capability for staff to understand and respond appropriately to transition-related issues. Train all new employees meeting all deadlines. - Evaluate current processes and make recommendations on how to integrate them into new processes within AON. - Demonstrate a thorough and detailed understanding of all SOP’s to ensure that they are applied appropriately during the integration process. - Write SOPs and deliver them. - Demonstrates working knowledge of all facets of role, relevant regulations, and organizational and departmental policies and procedures. - Performs other duties and projects as assigned. - Performs all duties in accordance with regulatory requirements and organizational policies and procedures. - Responsible for overseeing training of staff from various locations, both in person and via webinar. - Will be expected to assist in other areas when requested to ensure a smooth transition. - Extensive travel, including extended stays out of state will be required. Qualifications - High school education required. - Valid state Driver’s License for travel to satellite offices and offsite meetings. Compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy is required. - Minimum 3 years of patient service specialist experience required. - Prior Training experience. Requirements - Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. - Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. - Good command of the English language; second language is an asset but not required. - Strong customer focus with the ability to build an engaging culture of quality, performance effectiveness and operational excellence. - Effectively manages own time, conflicting priorities, self, stress, and professional development. - Ability to work effectively in a fast-paced, multi-site environment. - Effectively lead and facilitate group discussions, coach, mentor, motivate, and engage others to align to a common goal. - Expert in MS Office Word, Excel, Power Point, and Outlook required. - Workday experience required. - Travel: >75% - Standard Core Workdays/Hours: Monday to Friday 8:00 AM – 5:00 PM. Occasional weekend work may be required pending transition needs.

Role Description A Managed Care Coordinator serves as the liaison between the Financial Counselor and the Utilization Management and Intake team by coordinating managed care review of benefits, authorizations, referrals and streamlining communication of the managed care components for patient services. Performs the quality control function for pre-certification and prior authorization. The Managed Care Coordinator ensures the patients’ insurance benefits are kept up to date in the electronic medical records (EMR) and billing software while also verifying the patient’s services meet coverage appropriateness. - Monitors and coordinates internally and externally with the insurance company on the pre-certification and prior authorization processes, including peer-2-peer and appeals, seeking support from provider or pharmacy team when applicable. - Review assigned patient(s) and/or Physician schedules for upcoming visits and/or treatment to evaluate coverage criteria with payor guidelines and preferred treatment. - Review patients’ treatment plan(s) and identify if insurance benefit coverage is active; all unplanned exceptions are to be communicated to provider/clinic team immediately. - Review and identify new treatment orders. - Communicate openly and routinely throughout the course of the workday with various teams such as the Financial Counselor Team, Intake Team, UM team and coworkers through Teams, phone calls, emails and in person to discuss items as needed to complete managed cares. - Work closely with outside entities to ensure full collaboration and completion of forms and items needed in a timely and sometimes urgent manner. - Understand and comply with all Federal and State laws and regulations pertaining to patient care, rights, safety, billing, and collections. - Will be expected to work overtime when given sufficient notice of required overtime. - Keep work area and records in a neat and orderly manner. - Maintain all company equipment in a safe and working order. - Adhere to all AON and departmental policies and procedures, including Revenue cycle policies and procedures. - Performs other duties and projects as assigned. Qualifications - High school Diploma or GED required; further education or degree a plus. - A minimum of two-years prior experience in the healthcare field, preferably in a clinical or business office setting required. - Prior Medical terminology. - Prior Medical insurance verification. - Prior verifying pre-certification and/or prior authorization with medical insurance. - Excellent proven verbal and communication skills needed. - Proven insurance knowledge requirements including an understanding of medical terminology, ICD9, ICD10 and CPT codes. - Ability to calculate and collect patients’ responsibility and insurance co-pay/coinsurance. Requirements - Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills; must be detail-oriented with the ability to exercise independent judgment. - Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness; ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters. - Good command of the English language; second language is an asset but not required; effective communication skills (oral, written, presentation), active listener, and effectively provides balanced feedback. - Strong customer focus; ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as positive employee, physician and community relations. - Effectively manages own time, conflicting priorities, self, stress, and professional development; self-motivated and self-starter with ability to work independently with limited supervision; ability to work remotely effectively as required. - Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites. - Proficiency in MS Office Word, Excel, Power Point, and Outlook required. - Ability to use multiple screens to perform required job functions. - Ability to navigate multiple applications and tab in and out of workflow to complete tasks. Benefits - Pay Range: $18.93 - $31.56 - Standard Core Workdays/Hours: Monday to Friday 8:00 AM – 5:00 PM.

Role Description The Manager of Accounts Receivable, with support from the Director of RCM & Revenue Analytics, is responsible for overseeing timely processing of Accounts Receivable for assigned functions and staff members. This position requires a focus on customer service, and supports the A/R team through: - Training - Distribution of work to revenue cycle vendors - Analysis of work tasks - Tracking of pre-billing, billing, collections, and auditing This role supervises the daily workflow and month-end billing process performed by Revenue Cycle vendor. This position is responsible for the completion and performance management of all patient and insurance accounts receivable. Responsibilities - Coordinate and monitor workflow/projects with the team. - Distribute necessary work (projects, spreadsheets) that needs to be completed. - Ensure Reps follow the Weekly Workflow with collaboration from Claims resolution Specialist team. - Conduct audit reviews when warranted. - Collaborate with Director to identify A/R areas for improvement. - Review department productivity and take necessary action in areas of concern. - Ensure A/R representatives' work product status stays current. - Process patient payments through Portal timely. - Approve bad debt adjustments in accordance with policy and report monthly. - Review Account Receivable discrepancies including overpayments, short payments, and denials. - Review and approve credits and adjustments in appropriate system with valid reason. - Access remittances to review and determine reason and handle according to process and policy. - Create documentation of short payment/denial for review and handling. - Maintain correspondence fulfillment received from payers, patients, and clients for proper handling. - Create provider recoupment letters. - Generate Aged Accounts Receivable reports for high-profile accounts to review with management. - Prepare client-specific reports. - Thoroughly review open accounts and any issues prior to contacting client. - Develop positive relationships with client executives to review open AR weekly to reduce DSO. - Create and maintain collection documentation for each client. - Accountable for reducing delinquency for high-profile accounts. - Work closely with departmental management and other internal departments to resolve aged accounts. - Document collection correspondence for each client. - Provide weekly and monthly reporting to direct supervisor. - Interface with internal and external customers. - Create trending reports with management. - Assist supervisor in creating/updating departmental policies. - Maintain confidentiality and integrity of PHI in line with HIPAA and internal Privacy. - Provide excellent customer service regarding collection issues and resolve client discrepancies. Supervisory Duties - Provide daily direction and communication to employees for timely, efficient, and knowledgeable work. - Establish work procedures and processes that support company and departmental standards. - Evaluate processes and procedures continually. - Suggest methods to improve area operations, efficiency, and service. - Provide performance feedback and coaching regularly to each team member. - Write and administer performance reviews for skill improvement. - Be available for employees experiencing work problems, providing appropriate coaching and resolution. - Ensure employees have appropriate training and resources to perform their jobs. - Respond to and resolve employee relations issues expressed by team members. - Create and maintain a high-quality work environment to motivate team members. - Address disciplinary and/or performance problems according to company policy. - Prepare warnings and communicate effectively with employees on disciplinary actions. - Maintain a favorable working relationship with all other company employees. - Keep immediate superior informed of all significant problems or unusual matters. - Perform necessary supervisory functions to manage assigned personnel effectively. - Interview and make hiring decisions for open positions. - Communicate areas of accountability and performance expectations to personnel. - Determine standards of performance for reviewing personnel progress. - Recommend salary adjustments, transfers, promotions, and dismissals. - Approve time-off requests fairly while ensuring adequate staff. - Develop individuals for future advancement through coaching and training. - Approve bi-weekly timecards for accuracy and submit to Payroll by deadline. Qualifications - Associate degree; Bachelor’s degree preferred in Business, health care administration, finance, or related field. - A minimum of five years experience in finance and collections. - Prior supervisory or management experience required. - Medical Billing experience including reasons for denial, fee schedules, etc. - Accounts Receivable experience required. - Understanding of Accounts Receivable and Collections in a business-to-business environment. - Proven success in reducing DSO and collections. - Medical collections experience preferred. - Multi-State experience preferred. - Strong understanding of business strategies and drivers, particularly in a sales organization. - Experience using AthenaIDX or similar billing software strongly preferred. - Proven ability in technical aspects of systems implementation, operation, and support. - Strong organizational and time management skills. - Knowledge of a variety of computer software applications in word processing, spreadsheets, database, and presentation software. - High level of interpersonal skills to handle sensitive and confidential situations. - Experience working within Physician Practice preferred.

Role Description Will work with patients and clinics to provide financial assistance to make medications affordable for patients. Key Performance Areas - KPA 1 – Patient Assistance: - Submit financial assistance applications for AON patients. - Follow up on submitted PAP requests for updates. - Assist patients with financial assistance through manufacturers and foundations. - Follow up with patients through the entire assistance process and submit renewals when indicated. - KPA 2 – Customer Service: - Incoming and outgoing calls/emails to patients. - Routing of calls to appropriate staff. - Answering patient/clinic questions regarding delivery status, Rx updates, etc. - SP follow-up to assure orders are being processed efficiently. - Scheduling deliveries. - KPA 3 – Backup to pharmacy staff: - Will monitor daily activities and provide backup support where needed, including PA, SP follow-ups, BV and claims adjudication as needed. - KPA 4 – Education & Training: - Responsible for keeping up on all applicable training and education for maintenance of permit. - Providing PAP training to new hires when required. - Will follow up daily to see which grants/foundations have available funds. Qualifications - High school diploma, GED or equivalent education is required. - Minimum of two years’ experience in Retail/Specialty/Hospital Pharmacy as a Pharmacy Technician preferred; medical terminology and attention to detail required. Requirements - Core Capabilities: - Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment. - Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters. - Communication Skills: Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback. - Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations. - Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required. Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites. - Computer Skills: Proficiency in MS Office Word, Excel, Power Point, and Outlook required. - Certifications/Licenses: - Pharmacy technician registration with the Florida Dept of Health in good standing preferred. - Valid state Driver’s License for travel to satellite offices and offsite meetings. Compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy is required. - Travel: <25% - Standard Work Days/Hours: Monday to Friday 8:00-5:30 will vary based off respective time zone.