Job Closed
This listing is no longer active.
Alkami is the digital sales and service platform provider for financial institutions in the US.
Senior Program Manager – Implementation
Location
United States
Posted
70 days ago
Salary
$142K - $158K / year
Seniority
Senior
Job Description
Senior Program Manager – Implementation
Alkami Technology
• Lead and manage new logo implementation programs, guiding customers through each stage of the product lifecycle. • Develop and maintain program/ project schedules, defining deliverables based on Sales provided scope. • Coordinate activities and updates for project deliverables with functional Project Managers to synchronize cross project tasks and milestones. • Track project progress, identify risks using Alkami’s risk management ticket process, and work with internal and external stakeholders to implement risk mitigation strategies. • Responsible for creating and executing a “Path to Green” for all project risks, guiding this process through internal stakeholders and delivery to the FI for execution. • Communicate program status, issues, and risks to stakeholders, maintaining transparency and alignment. • Maintain all necessary documentation, including meeting notes, scope changes, and customer communications. • Work with Legal, Accounting and Sales on any documentation requiring updates including, but not limited to: Client Change Requests, Amendments, Account Billing and Sales Order needs. • Serve as the main point of contact for customer inquiries, addressing concerns directly or involving your leadership, ensuring customer satisfaction. • Oversee the entire implementation lifecycle, from requirements gathering through development, testing, and deployment of the final product to execute the legal agreement. • Foster strong relationships with vendors, internal teams, and customers to ensure successful project outcomes. • Define, manage, and control program scope, timelines, and deliverables across teams and business units. • Collaborate with Product Development and Engineering to resolve complex customer issues, questions and feature requests to the definition of completed. • Identify improvements to methodology and implementation processes to enhance customer experience • Work with other Project Managers to refine processes, tools, and workflows across teams. • Provide feedback and edited process improvements to management for continued Process Improvement. • Track time and budget compliance for assigned programs and projects, submitted weekly and no less than by EOM • Work closely with Client Success throughout the lifecycle, ensuring smooth communication and customer satisfaction post-launch, allowing them to foster relationship building throughout the implementation. • Host regular customer meetings, providing updates and addressing issues, with travel on-site visits as necessary. • Ensure programs meet defined success metrics and KPIs in final delivery. • Collaborate with CSM and Sales teams to address pending customer activities promptly. • Participate in onboarding and mentoring new team members as requested by leadership. • Drive collaboration to obtain results between cross functional teams such as Product Development, Customer Success, Technical Consulting, Technical Implementation, Engineering, and Customer Support (amongst many other internal organizations) in order to deliver project outcomes, ensuring that all stakeholders are aligned on project goals and timelines. • Receive post project customer surveys where clients provide feedback on performance, project management skills, empathy, product knowledge, communication skills, with results used to assess and improve in future engagements • Manage multiple, concurrent programs and projects across various product lines and features, demonstrating the ability to handle different project types and complexities while maintaining high standards of quality and client satisfaction. • Strategic Program Managers handle more quantity and complex programs and projects when compared to Sr Program Managers, Program Managers, and Associate Program Managers • Mentor and support the onboarding of team members, providing both technical expertise and professional guidance. • Conduct high level project reviews with senior leadership and provide expert recommendations for process improvements and policy adjustments. • Lead in the onboarding and mentoring of new Project Managers, and other team members. • Lead process improvement initiatives at a strategic level, collaborating with other leaders to influence company wide operational excellence efforts.
Job Requirements
- Experience in the FinTech or SaaS industry, leading projects related to digital banking.
- Proven ability to manage complex project & programs and maintain a portfolio, with a strong focus on executing within scope, schedule, and budget.
- Excellent written and verbal communication skills, with the ability to clearly convey project updates and risks to stakeholders.
- Experienced in utilizing project management tools such as Microsoft Project, Jira, Smartsheet, and Confluence.
- Strong problem-solving skills and the ability to make sound decisions in high-pressure situations.
- Exceptional organizational and time management abilities, with great attention to detail.
- Capable of working independently with minimal direction while excelling in a collaborative, team oriented environment.
- Experienced in managing project tickets, backlogs, and client-reported issues.
- Proficient with Microsoft Office Suite, including Excel, and Word, as well as Google Suite tools such as Calendar, Mail, Docs, Sheets, Slides, and Meet.
- Also adept at using communication tools like Slack, Microsoft Teams, and Zoom.
- Proven leadership experience in managing large-scale, complex projects and programs.
- Experience managing tickets and prioritizing a backlog.
- Ability to take a process and work with management to suggest modifications focusing on client satisfaction and efficiency.
Benefits
- unlimited paid time off
- 401(k) with employer match
Related Guides
Related Categories
Related Job Pages
More Program Manager Jobs
Avaliador(a) do PathwayConnect- BYU-Pathway Worldwide
The Church of Jesus Christ of Latter-day SaintsFind your next job within Church employment: http://careersearch.churchofjesuschrist.org
Os candidatos devem ser fluentes em português para serem considerados. Somente pessoas que residam atualmente no Brasil e estejam autorizadas a trabalhar no país são elegíveis. Expectativas de Vestimenta e Aparência do SEI Todos os instrutores e avaliadores que apoiam a BYU-Pathway Worldwide comprometem-se a cumprir o Código de Honra do SEI em suas funções como representantes institucionais, líderes e mentores. Os funcionários ensinam os estudantes, por meio do exemplo e da orientação, a fazer escolhas que exemplificam esses princípios e expectativas, reconhecendo que as funções de funcionários e de estudantes são distintas e que suas escolhas refletirão essas diferenças. Os funcionários seguem um padrão mais elevado de vestimenta e aparência. Ao escolher o vestuário, os funcionários tomam decisões apropriadas ao seu papel profissional, responsabilidades, propósito e ambiente. A vestimenta para homens e mulheres deve ser modesta quanto ao ajuste e ao estilo, além de organizada e limpa. Roupas desleixadas, excessivamente informais, rasgadas ou extravagantes não são aceitáveis. O cabelo deve estar limpo, organizado, modesto e evitar estilos e cores extremas. O cabelo dos homens deve estar bem aparado. Os homens devem estar barbeados. Caso utilizem bigode, este deverá estar bem aparado. Detalhes da Candidatura O sistema de candidatura armazenará as informações do(a) candidato(a). Após o envio, os detalhes da candidatura serão compartilhados com os parceiros do Sistema Educacional da Igreja (SEI) envolvidos no processo de seleção. Os candidatos podem receber um e-mail de rejeição durante ou após a análise; no entanto, a menos que recebam uma rejeição direta do(a) gerente de contratação, as candidaturas permanecerão ativas e em consideração. Esta publicação serve como uma lista de interesse para futuras oportunidades. Como a contratação é baseada nas necessidades de matrícula, os candidatos podem não ser contatados imediatamente. Os candidatos não selecionados neste momento permanecerão cadastrados para consideração quando houver futuras vagas estiverem disponíveis. Se tiverem qualquer dúvida, entrem em contato com nosso representante de Recursos Humanos, Bryan, pelo e-mail bryan.miranda@byupw.edu. Resumo da Posição O(A) Avaliador(a) do PathwayConnect desempenha um papel vital em nossa equipe de instrução, aplicando conhecimento especializado para avaliar o trabalho dos estudantes por meio de um processo estruturado e consistente de avaliação. Os avaliadores analisam as atividades dos estudantes utilizando adequadamente rubricas e modelos de feedback desenvolvidos pelo programa, além de seguir diligentemente as políticas e procedimentos estabelecidos para garantir uma avaliação precisa e consistente, feedback acionável e prazos de devolução adequados. Esta posição contribui diretamente para o sucesso dos estudantes por meio de avaliação criteriosa e orientação. Esta posição não trabalha diretamente com os estudantes e não é uma função de ensino ou desenvolvimento curricular.
• Manage entry points, routing, automation, knowledge management, and resolution quality for several of our new products and our core cards, transactions, and transfer products. • Partner directly with Product, Engineering, Analytics, and other teams to deliver new features and products, where you’ll focus on how we optimize for member experience. • Use analytics to prioritize high-impact initiatives, track outcomes, and inform decision-making. • Partner with Analytics, Ops, Product, and other teams to test support flows (e.g., A/B, holdouts), evaluate outcomes, and scale what works. • Be accountable for how often members contact Chime for our specific products and features, helping shape roadmaps that solve member issues before they even need to contact us. • Drive standard operating procedures and workflows that are compliant and up-to-date at the same velocity that our products change. • Translate contact taxonomy, NPS/voice of customer insights, quality assurance data, and sentiment data into a clear plan that drives measurable impact on contact rate and other member service metrics.
Program Analyst IV
Chenega CorporationFounded in 1974 and headquartered in Anchorage, Alaska, the Chenega Corporation provides clients in the construction, environmental, healthcare, IT, military op
Summary Chenega is seeking to hire an experienced Program Analyst IV to work within the CDC Division of Healthcare Quality Promotion (DHQP) to provide management and operational support. Work Location: - Remote eligibility Responsibilities - Coordinate activities and documents to execute contracts and grants management services, including analyzing and summarizing annual reports from grantees. - Perform complex management and administrative duties requiring attention to detail and analysis, including strategic planning and financial analysis and preparing specialized program and project budgets and reports (e.g., technical reviews, carryover requests, contract modifications) to support operational needs. - Maintain records that provide for the proper evaluation, control and documentation of assigned activities; prepare a variety of written correspondence, reports and other materials. - Monitor operations of the program to ensure that policies and procedures are being followed, that goals and objectives are met, and that services and projects are being accomplished efficiently and effectively; take corrective action. - Perform strategic planning and financial analysis, including preparation of project budgets to include operational needs. - Prioritize and allocate available program resources by reviewing and evaluating program and service delivery. Make recommendations for and execute changes in operations to ensure maximum effective service provision. Develop new program function elements, including researching, compiling and analyzing supporting data. - Attend CDC approved trainings required to learn new government systems to complete required tasks. - Other duties as assigned Qualifications Minimum Qualifications: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.) - Requires a BA/BS degree in a related field and a minimum of 5 years of related experience; - Candidate must have extremely strong communication and presentation skills. Knowledge, Skills and Abilities: Excellent verbal and written communication skills, prioritization skills, ability to recognize client needs, exceptional organizational and collaboration skills, capable of taking direction and being adaptable to change, exceptional customer service orientation, attention to details and deadlines ensuring effective task management, be comfortable public speakers who can provide presentations and reports on their findings, and work well as part of a team. Final salary determination based on skill-set, qualifications, and approved funding. Many of our jobs come with great benefits – Some offerings are dependent upon the role, work schedule, or location, and may include the following: Paid Time Off PTO / Vacation – 5.67 hours accrued per pay period / 136 hours accrued annually Paid Holidays - 11 California residents receive an additional 24 hours of sick leave a year Health & Wellness Medical Dental Vision Prescription Employee Assistance Program Short- & Long-Term Disability Life and AD&D Insurance Spending Account Flexible Spending Account Health Savings Account Health Reimbursement Account Dependent Care Spending Account Commuter Benefits Retirement 401k / 401a Voluntary Benefits Hospital Indemnity Critical Illness Accident Insurance Pet Insurance Legal Insurance ID Theft Protection
Talent and Organizational Development Program Manager
Green Thumb Industries (GTI)Green Thumb Industries promotes well-being through the power of cannabis.
• Provides strategy and expertise in instructional design, onboarding, manufacturing operations, and program management. • Digs into the operational process details, provides process consulting, and works with leaders to translate their technical content into user-friendly training for manufacturing leaders and hourly team members to drive performance. • Partners with HR partners and business leaders to develop and deploy tools, programs, and content to enable teams’ performance and growth. • Owns all ADDIE phases and program-manages a standardized, role-based onboarding and training strategy to set new hires up for success and reduce turnover. • Collaborates with key stakeholders and prioritizes program implementations’ timing to manage end-user gulp rates and optimize outcomes. • Develops asynchronous/synchronous learning materials and programs that are engaging, user-friendly, and aligned with adult learning principles. • Works with People team members to build role-based interview guides with BARS for scoring. • Partners with the Sr. Director of Talent and Organizational Development to create role-based competency models with BARS. • Leads adult-use conversion training for production sites by collaborating with key stakeholders to identify needs and practical implementation plans while owning all ADDIE phases.
