• Work directly with customers to address billing inquiries. • Become a core owner of our billing system and generate invoices. • Apply a solid understanding of billing processes and systems. • Follow up on overdue accounts and manage collection activities. • Research and resolve billing discrepancies and payment issues. • Adhere to and apply general billing best practices.

• Contact patients regarding outstanding balances and assist with billing-related questions. • Manage delinquent account lists and communicate past-due or discharge notices as needed. • Work with third-party collection agencies to add or remove patients from collections and resolve any agency inquiries. • Uphold HIPAA standards and maintain confidentiality in all interactions. • Educate patients on their insurance benefits, coverage details, and expected out-of-pocket costs.

• Create and manage invoices for government contracts (IHS, VA FSS, etc.) • Track and manage Accounts Receivable monthly • Perform bank reconciliations and credit line reconciliations • Coordinate invoice approval process and obtain required government signatures • Manage end-to-end billing workflow for federal contracts • Maintain accurate financial records in QuickBooks • Generate financial reports and AR aging analysis • Ensure compliance with government invoicing requirements (IPP, etc.)

• Collect and review vendor invoices across broadcast, print and out-of-home channels to ensure alignment with media buys and insertion orders (IOs). • Manage and maintain Unlock’s invoice system, ensuring it houses all vendor invoices for easy access by the finance team during audit periods. • Resolve discrepancies between billed and purchased amounts by liaising with vendors and internal teams. • Apply appropriate project numbers and vendor codes to invoices and escalate any issues requiring account team intervention. • Track missing invoices and maintain updated records via the Media Details Report and Workamajig. • Process credit memos and ensure proper documentation in Strata. • Generate monthly actualized media spend reports using Strata for team flowchart updates. • Maintain accurate monthly post-spend reports and ensure alignment with documented expenditures. • Collaborate with media and accounting teams to streamline invoice processing and troubleshoot outstanding issues. • Attend routine meetings to review financial reports and contribute insights for optimizing the billing process. • Support invoice digitization efforts by coordinating with vendor representatives.